Tenda AC11 Quick Installation Guide

I. Connect the router

If the connection type of your original router is PPPoE and you want to import the PPPoE user name and password from the original router to the new router, start from Step 1. Otherwise, start from Step 2.

Step 1: Import your PPPoE user name and password into the new router

1. Power on your original and new routers.
2. Connect the WAN port of the original router to a LAN port (port 1, 2 or 3/IPTV) of the new router using an Ethernet cable.
3. When the WAN and LAN LED indicators turn from blinking fast to solid on, the PPPoE user name and password are imported to your new router successfully.
4. Remove the original router.

Diagram: Shows an original router connected to a new Tenda router via an Ethernet cable. The original router is connected to a power source. The new router is also connected to a power source.

Step 2: Connect the router to the internet

1. Power on the new router.
2. Connect the WAN port of the new router to the LAN port of your modem or the Ethernet jack using an Ethernet cable. The WAN LED indicator lights up.

Diagram: Shows a Tenda router connected to a modem via an Ethernet cable. The modem is connected to a power source. The router is also connected to a power source.

Package contents:

• Wireless router x 1
• Power adapter x 1
• Ethernet cable x 1
• Quick installation guide x 1

For product or function details, please go to www.tendacn.com to download the user guide.

II. Connect your device to the new router

Option 1: Connect your wireless device, such as a smart phone, to the wireless network of the router. The default WiFi name (SSID) of the wireless network is labeled on the bottom of the router. There is no password by default.

Diagram: Shows a wireless device (smartphone) connecting to the Tenda router's WiFi network.

Option 2: Connect your wired device, such as a computer, to a LAN port (port 1, 2 or 3/IPTV) of the router using an Ethernet cable. The LAN LED indicator blinks twice.

Diagram: Shows a wired device (computer) connected to a LAN port of the Tenda router using an Ethernet cable.

III. Set up the new router

Step 1: Log in to the web UI of the router.

Start a web browser on the device that has been connected to the new router, and visit tendawifi.com.

Diagram: Shows the tendawifi.com login page.

Step 2: Configure the router (PPPoE is used for illustration here).

Option 1: If you import the PPPoE user name and password from the original router, set the WiFi Name and WiFi Password and click OK to apply the settings.

Note: Your WiFi network is not encrypted. It is recommended to set a WiFi password for network security.

Diagram: Shows a simplified setup screen with fields for WiFi Name and WiFi Password, and an OK button.

Option 2: If you add the first router at home, enter the User Name and Password from your ISP, and set the WiFi Name and WiFi Password. Click OK to apply the settings.

Diagram: Shows a setup screen with options for Connection Type (PPPoE, Dynamic IP, Static IP), fields for User Name, Password, WiFi Name, and WiFi Password, and an OK button.

Done. You can connect to the wireless network with the WiFi name and password you set or connect your computer to one of ports 1, 2 and 3/IPTV of the router using an Ethernet cable to access the internet.

Tips:

• If the above page does not appear, refer to Q1 in FAQ.
• If you still cannot access the internet after the configuration, refer to Q2 in FAQ.

LED Indicators

Jack, ports and buttons

FAQ

Q1: I cannot log in to the web UI of the router after entering tendawifi.com, what should I do?

A1: Try the following solutions:

• If you are using a wireless device, such as a smart phone: Ensure that you have connected to the wireless network of the router. Ensure that you have disabled the cellular network (mobile data) of the device.
• If you are using a wired device, such as a computer: Ensure that tendawifi.com is entered correctly in the address bar, rather than the search bar of the web browser. Ensure that the computer is connected to the port 1, 2 or 3/IPTV of the router properly using an Ethernet cable. Ensure that the computer is set to obtain an IP address automatically and obtain DNS server address automatically.
• If the problem persists, try to reset the router.

Q2: I cannot access the internet after the configuration. What should I do?

A2: Try the following solutions first:

• Check if the WAN port of the router is connected to a modem or Ethernet jack properly (the WAN LED indicator should light up).
• Log in to the web UI of the router and navigate to Internet Settings. Following the instructions on the page to solve the problem.

If the problem persists, try the following solutions:

• If your wired devices cannot access the internet: Check if your computer is connected to port 1, 2 or 3/IPTV properly. Check if your computer is set to obtain an IP address automatically and Obtain DNS server address automatically.
• If your WiFi-enabled devices cannot access the internet: Check if your wireless device is connected to the wireless network of the router with the WiFi name you set. Log in to the web UI and change your WiFi name and WiFi password on Wireless Settings page. Then try again.

Q3: How to change the WiFi names and passwords?

A3: Follow the steps below:

1. Connect your wireless device to the wireless network of the router, or connect your computer to port 1, 2 or 3/IPTV of the router using an Ethernet cable.
2. Start a web browser and visit tendawifi.com or 192.168.0.1 to log in to the web UI of the router.
3. Navigate to the Wireless Settings page to change and save the settings.

Q4: How to reset the router?

A4: Try the following methods:

• Method 1: When the SYS LED indicator is blinking, hold down the WPS/RST button for about 8 seconds and release it when all LED indicators light up. The router is restored to factory settings.
• Method 2: Log in to the web UI of the router and navigate to the Administration page to reset.

Q5: Why cannot I find the WiFi signal of the router?

A5: Connect your computer to port 1, 2 or 3/IPTV of the router to log in to the web UI. Navigate to Wireless Settings and try the following methods:

• Ensure that the wireless function is enabled. If not, enable it and save the setting. Search for the WiFi signal again on your phone.
• Ensure that the Hide WiFi function is disabled. If not, disable it and save the setting. Search for the WiFi signal again on your phone.
• Ensure that your WiFi name does not contain any Chinese characters.

Q6: Why cannot my phone find the 5 GHz WiFi signal?

A6: Try the following solutions:

• If your smart phone can find other 5 GHz wireless network, refer to Q5 to find a solution.
• Only devices supporting 5 GHz network can find and connect to the 5 GHz wireless network.

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

Operations in the 5.15-5.25GHz band are restricted to indoor use only.

This equipment should be installed and operated with minimum distance 20cm between the device and your body.

The mains plug is used as disconnect device, the disconnect device shall remain readily operable.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type AC11 is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address: http://www.tendacn.com/en/service/download-cata-101.html

Operating Frequency:

• 2.4 GHz: EU/2400-2483.5MHz (CH1-CH13)
• 5 GHz: EU/5150-5250MHz (CH36-CH48)

EIRP Power (Max.):

• 2.4 GHz: 19.65 dBm
• 5 GHz: 22.85 dBm

Software Version: V02.03.01.XX

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only.

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.

This equipment should be installed and operated with minimum distance 20cm between the device and your body.

Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

For EU/EFTA, this product can be used in the following countries:

CZ DK DE EE IE HU MT NL PL PT SK SI ES FR IT CY LV LT LU AT CH BE BG RO SE NO FI CZ DK DE EE IE HU MT NL PL PT SK SI ES FR IT CY LV LT LU AT CH BE BG RO SE NO FI

Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Adapter Information

Caution:

• Adapter Model: BN073-A12012E, BN073-A120128
• Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.
• Input: 100-240V AC, 50/60Hz 0.4A
• Output: 12V 1A
• DC Voltage: 12V

RECYCLING

This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.

User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.

Operating Environment

• Operating Temperature: 0°C -40°C
• Operating Humidity: (10%-90%) RH, non-condensing

Technical Support

Shenzhen Tenda Technology Co., Ltd.
6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road,
Nanshan District, Shenzhen, China. 518052

• USA hotline: 1-800-570-5892 (Toll Free: 7 x 24 hours)
• Hong Kong hotline: 00852-81931998
• Global hotline: +86 755-2765 7180 (China Time Zone)
• Website: www.tendacn.com
• E-mail: support@tenda.com.cn

Copyright

©2020 Shenzhen Tenda Technology Co., Ltd. All rights reserved.

Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.