Tenda AC8 AC1200 Dual Band Gigabit WiFi Router

Package Contents

• Wireless Router x 1
• Power Adapter x 1
• Ethernet Cable x 1
• Quick Installation Guide x 1

Please read this guide before starting the quick setup. This guide instructs how to install and connect the device. For more information, please visit www.tendacn.com or scan the Product Documents QR code. The product name and model are specified on the label of the device.

Step 1: Import Your PPPoE User Name and Password into the New Router (Optional)

Tips: This function is only applicable when the connection type of the original router is PPPoE.

Diagram illustrates connecting the WAN port of an original router to a LAN port of the new router using an Ethernet cable. Power sources are connected to both devices.

Power on the original router and new router. Connect the WAN port of the original router to a LAN port of the new router using an Ethernet cable. When the LED indicator of the new router blinks fast for 8 seconds, the PPPoE user name and password are imported to your new router. Now, you can remove the original router.

Step 2: Connect the Router to the Internet

Diagram shows two connection methods: 1. A wireless device connecting to the router's WiFi. 2. A wired device connecting via Ethernet cable to a LAN port. The router's WAN port is shown connected to a modem or Ethernet jack.

Tips: If you use a modem for internet access, power off the modem first before connecting the WAN port of the router to the LAN port of your modem and power it on after the connection.

Power on the router. Connect the WAN port of the router to the LAN port of your modem or the Ethernet jack using an Ethernet cable. Connect your wireless client (e.g., a mobile phone) to the WiFi network of the router, or use an Ethernet cable to connect a computer to a LAN port (1, 2, or IPTV/3) of the router. The default SSID and WiFi password can be found on the bottom label of the device.

Step 3: Set up the Router

Diagram depicts a computer screen showing the Tenda WiFi setup wizard, prompting for connection type, ISP username, and password.

Launch a web browser on a smartphone or computer connected to the router, visit tendawifi.com to enter the web UI, and then click Start.

The router detects your internet connection type automatically (PPPoE is used for illustration). If you have imported the PPPoE user name and password from the original router, click Next. Otherwise, enter the ISP User Name and ISP Password provided by your ISP, and click Next.

Step 4: Configure WiFi and Login Passwords

Diagram shows a computer screen displaying the WiFi settings page, where users can set the WiFi name, WiFi password, and login password.

Set the WiFi name, WiFi password, and login password for the router, and then click Next.

Tips:

• WiFi password: Used to connect to the WiFi network.
• Login password: Used to log in to the web UI of the router.

You are all set! You can now connect to Tenda_XXXXXX or Tenda_XXXXXX_5G. To change settings for other features, click the "More" button. To access the internet: Connect WiFi-enabled devices to the WiFi network using the set name and password. Connect wired devices to a LAN port (1, 2, or IPTV/3) using an Ethernet cable.

Tips: If you cannot access the internet after configuration, refer to Q2 in FAQ.

LED Indicators, Buttons, Ports, and Jack

Tips:

• Desktop mounting: The device must be horizontally mounted for safe use.
• Wall-mounting: Recommended specifications for screws and anchors: Screw: PA3*14 mm; head diameter: 5.2 mm; Anchor: outer diameter: 6.6 mm; inner diameter: 2.4 mm; length: 26.4 mm. The equipment is only suitable for mounting at heights ≤ 2m.

LED Indicator Status

Buttons, Ports, and Jack

FAQ

Q1: I cannot log in to the web UI of the router by visiting tendawifi.com. What should I do?

• For WiFi-enabled devices (e.g., smartphone):
  • Ensure it connects to the router's WiFi network.
  • Ensure the cellular network (mobile data) is disabled.
• For wired devices (e.g., computer):
  • Ensure tendawifi.com or 192.168.0.1 is entered correctly in the browser's address bar, not the search bar.
  • Ensure the computer is connected to a LAN port (1, 2, or IPTV/3) using an Ethernet cable.
  • Ensure the computer is set to obtain an IP address automatically and obtain DNS server address automatically.

If the problem persists, reset the router and try again.

Q2: I cannot access the internet after the configuration. What should I do?

• Check if the WAN port of the router is connected properly to a modem or Ethernet jack.
• Log in to the web UI and navigate to Internet Settings. Follow the on-page instructions.

If the problem persists, try the following:

• For WiFi-enabled devices: Check if they are connected to the router's WiFi network.
• For wired devices:
  • Check if they are connected properly to a LAN port (1, 2, or IPTV/3).
  • Check if wired devices are set to obtain an IP address automatically and obtain DNS server address automatically.

Q3: How to reset the router?

When the router is working normally, hold the WPS/RST button down for about 8 seconds and release it when the LED indicator blinks fast. The router is reset.

Q4: Why cannot I find the WiFi signal of the router?

Connect your computer to port 1, 2, or IPTV/3 to log in to the web UI. Navigate to WiFi Settings and try these methods:

• Ensure the wireless function is enabled.
• Ensure the Hide function is disabled.
• Ensure your WiFi name does not contain any Chinese characters.

Q5: I cannot find the 5 GHz WiFi network of the router on my WiFi-enabled device. What should I do?

• Check if your WiFi-enabled device supports 5 GHz WiFi networks. Only devices supporting 5 GHz can find and connect to it.
• Check if you have enabled "Unify 2.4 GHz & 5 GHz" on the WiFi Settings page. If enabled, disable it and try again.

Regulatory Information

CE Mark Warning

This is a Class B product. In a domestic environment, it may cause radio interference, requiring user action. Operations in the 5.15-5.25GHz band are restricted to indoor use only. Install and operate with a minimum distance of 20cm between the device and your body. The mains plug serves as the disconnect device and must remain readily operable.

NOTE: (1) The manufacturer is not responsible for radio or TV interference caused by unauthorized modifications. (2) To avoid unnecessary radiation interference, using a shielded RJ45 cable is recommended.

Declaration of Conformity

SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device complies with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: https://www.tendacn.com/download/list-9.html. Operating Frequency: 2.4 GHz: EU/2412-2472MHz (CH1-CH13); 5 GHz: EU/5150-5250MHz (CH36-CH48). EIRP Power (Max.): 2.4 GHz: 19.00 dBm; 5 GHz: 22.85 dBm. Software Version: V16.03.10.X.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in residential installations. If interference occurs, users are encouraged to try correcting it by reorienting the receiving antenna, increasing separation between equipment and receiver, connecting to a different outlet circuit, or consulting a dealer or technician.

The device is for indoor usage only. Operation is subject to two conditions: (1) the device must not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement

This device complies with FCC radiation exposure limits for an uncontrolled environment and Part 15 of the FCC RF Rules. Install and operate with a minimum distance of 20cm between the device and your body.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating with any other antenna or transmitter.

Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz. NOTE: (1) Manufacturer not responsible for interference from unauthorized modifications. (2) Use a shielded RJ45 cable to avoid unnecessary radiation interference.

Adapter Information

Adapter Model: BN073-A12012E, BN073-A12012B, BN073-A12012U

Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.

Input: 100-240V AC 50/60Hz 0.4A

Output: 12V DC, 1A

[DC Voltage symbol]

Safety Precautions

Read operation instructions and precautions before performing any operation to prevent accidents. Warning and danger items in other documents are supplementary; installation and maintenance personnel must understand basic safety precautions.

• Do not use the device where wireless devices are not allowed.
• Please use the included power adapter.
• The mains plug is the disconnect device and must remain readily operable.
• The power socket shall be installed near the device and easily accessible.
• Operating environment: Temperature: 0°C - 40°C; Humidity: (10% - 90%) RH, non-condensing.
• Storage environment: Temperature: -40°C - 70°C; Humidity: (5% - 90%) RH, non-condensing.
• Keep the device away from water, fire, high electric field, high magnetic field, and inflammable and explosive items.
• Unplug the device and disconnect all cables during lightning storms or when unused for long periods.
• Do not use the power adapter if its plug or cord is damaged.
• If smoke, abnormal sound, or smell appears, stop using the device immediately, disconnect power and cables, and contact after-sales service.
• Disassembling or modifying the device or accessories without authorization voids the warranty and may cause safety hazards.

Recycling

This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means it must be handled pursuant to European directive 2012/19/EU to be recycled or dismantled to minimize its environmental impact. Users can give the product to a competent recycling organization or the retailer when buying new equipment.

For EU/EFTA, this product can be used in the following countries: UK(NI).

Technical Support

Shenzhen Tenda Technology Co., Ltd.
Floor 6-8, Tower E3, No.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052

• USA hotline: 1-800-570-5892 (Toll Free: 7 x 24 hours)
• Canada hotline: 1-888-998-8966 (Toll Free: Mon - Fri 9 am - 6 pm PST)
• Hong Kong hotline: 00852-81931998
• United Kingdom hotline: +44 0800 041 8955
• Global hotline: +86 755-2765 7180 (China Time Zone)

Website: www.tendacn.com

E-mail: support@tenda.com.cn

Regional Support Emails:

• support.de@tenda.cn (Deutsch)
• support.fr@tenda.cn (Français)
• support.es@tenda.cn (Español)
• support.it@tenda.cn (Italiano)
• support.uk@tenda.cn (United Kingdom)

Copyright

© 2022 Shenzhen Tenda Technology Co., Ltd. All rights reserved. Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.