RATH Emergency Pedestal Phone Installation & Operations Manual

Introduction

Thank you for purchasing RATH's Pedestal Phone. RATH is the largest Emergency Communication Manufacturer in North America, with over 35 years of experience. We are committed to providing high-quality Emergency Products and offer experienced customer support for site preparation, installation, and maintenance. We hope your experience with RATH exceeds expectations.

Sincerely,
The RATH® Team

Description

Figure 1: Front & Back View

The RATH Emergency Pedestal Phone is a robust communication unit designed for public safety. It features a main pedestal body with a 'Face Plate' area at the top, labeled 'EMERGENCY'. The unit is divided into two access panels: Panel 1 (upper) and Panel 2 (lower, on the back). The front view shows the primary interface, while the back view shows access panel 2.

Features:

• ADA compliant (hands-free operation)
• LED call status indicator
• Powder-coated steel construction (inside and out)
• Aluminum access panels (powder-coated inside and out)
• Weather and vandal resistant
• Blue beacon and strobe light
• Strobe activates upon phone activation
• Recessed illuminated face plate
• Internal anchor base plate
• Programmable for up to 5 emergency numbers
• Remote or on-site programmable*
• Panels secured with security screws; Torx bit provided for access
• *Note: Feature not applicable for Cellular applications.

Pedestal Specifications:

Safety Guidelines

• Save these instructions for future reference. This manual contains important information for installation and maintenance.
• Keep all components secure and protected during storage.
• Exercise caution with finished surfaces during transport and installation to prevent damage.
• Installation and maintenance should only be performed by qualified electricians.
• A minimum of 2 people are recommended for installation.
• Avoid installing the phone during extreme weather conditions.
• Do not touch uninsulated phone wires or terminals unless the phone line is disconnected at the network interface.

Pedestal Site Preparation Instructions

1. The concrete mounting pad must be at least 16 inches deep and 2 feet in diameter.
2. Insert the 3/4" x 12" galvanized rods according to the mounting template provided.
3. Ensure a minimum of 2 inches of thread is exposed above the concrete level.
4. Allow the concrete to set for a minimum of 48 hours to cure.

Items Needed for Installation

• Concrete for a 16" deep, 2' diameter pad
• RATH® Kit 7476* (For New Concrete) or 7477** (For Existing Concrete)
• #1 Phillips screwdriver
• 1/4" driver
• Torx bit (provided to remove access panels)
• 1/4" spanner adapter (provided to remove access panels)
• Adjustable wrench
• Analog phone line (if using a Landline)
• Phone cable (if using a Landline)

RATH® Kit Details:

*7476 (For New Concrete):

• (4) 3/4" x 12" galvanized anchor bolts
• (12) 3/4" flat washers
• (4) 3/4" hex nuts
• (4) 3/4” SAE washers
• (4) split lock washers

**7477 (For Existing Concrete):

• (4) anchors
• (4) 3/4" x 4" galvanized anchor bolts
• (1) setting tool
• (8) 3/4" flat washers
• (4) split lock washers

Pedestal Installation

1. Lay the Pedestal on its side next to the concrete pad.
2. Open lower Access Panel 2 on the back of the Pedestal (refer to Figure 1).
3. Feed the electrical and phone wires through the conduit into the Pedestal base via the 4" hole.
4. Align the Pedestal's mounting holes with the four 3/4" galvanized rods and carefully lift onto the concrete slab.
5. Place a lock washer on each rod, followed by a nut, and secure tightly.

Connecting the Electric Lines

1. Locate the black (positive) and white (negative) wires exiting the NEMA 4 box behind Access Panel 1 (refer to Figure 1).
2. Connect the electrical wires from the 120v power supply to these wires using the provided waterproof wire nuts.

Connecting the Phone and Turning On Electric Power

1. Locate the gray phone cable coming out of the NEMA 4 box.
2. For analog phone lines: Connect the tip and ring from the phone line run through the conduit to the red and green phone cables exiting the NEMA 4 box.
3. Note: For Cellular models, the phone line should already be connected within the Pedestal.
4. Turn on the electrical power.

Communication

Landline Setup:

To connect your analog phone line to the Pedestal:

1. Open Access Panel 1 using the provided Torx bit to remove the security screws.
2. Locate the gray phone cable exiting the NEMA 4 box.
3. Connect this gray phone cable to the phone cable run through the conduit, either by using a modular jack or connecting the red and green wires directly.

LTE Cellular Setup:

(Units are carrier specific)

1. Open the Cellular Gateway by unscrewing the screw on the left side of the front cover with a Phillips screwdriver and gently pulling up on the left side.
2. Insert a standard size SIM card (25mm x 15mm) into slot J4. Ensure the perforated edge is first and the gold contact side faces downward. Push until it clicks. If it does not click, the SIM card size is incorrect. Note: Do NOT use nano or micro SIM cards with adapters, as they can cause damage.
3. Wait for the LED lights to illuminate. The SIM LED should be amber. If it flashes red, verify the SIM card is inserted correctly and has an active 4G data/voice plan.
4. Perform a signal strength test using the built-in network signal strength scanner. To activate the scanner, turn on SW1 dipswitch 1 (ensure dipswitch 4 is also ON). After testing, turn SW1 dipswitch 1 back to "OFF".

Signal Strength Indicator:

The signal strength is indicated by LED colors and dBm values. Lower (more negative) dBm values indicate weaker signals.

• LOW COVERAGE: -109dBm to -103dBm or Less
• MEDIUM COVERAGE: -95dBm to -67dBm
• OPTIMAL COVERAGE: -63dBm or More
• Minimum Signal Strength for Operation: Indicated on the chart.

LED Colors:

• OFF: No light
• RED ?: Indicates issues (e.g., no signal, incorrect SIM).
• AMBER ?: Indicates status (e.g., SIM recognized, connecting).
• GREEN ?: Indicates good status (e.g., connected, good coverage).

The RUN LED should flash green when the main power is connected. Other colors indicate potential issues.

LED Status Chart:

6. Replace the lid on the Cellular Gateway and secure it with the screw.

VoIP & Wi-Fi VoIP: Refer to the additional manual for these features.

Phone Programming

The phone can be programmed on-site or remotely. Note: Cellular applications cannot be programmed remotely.

For on-site programming, open back Access Panel 1 and use the #10 spanner bit to remove the 6 security screws. Then, remove the NEMA 4 enclosure cover by loosening the 4 corner screws.

On-Site Programming:

1. To Begin Program Mode: Press [Enter].
2. To Program Emergency Numbers: Press 1, [Enter], (phone number), [Stop]. (Repeat for numbers 2-5 as needed).
3. To Program Location Message:
   • To turn on message: Press 1, 3, [Enter], 2.
   • To record message: Press 6, [Record] (speak message), [Stop]. To replay, press 6, [Play].
   • For no message: Press 1, 3, [Enter], 0.
4. To Program Auto Disconnect Time: (Default is 5 minutes; lowest interval is 1 minute). Press 8, [Enter], (3-digit number in minutes). Example: 2 minutes = 002.
5. To Exit Program Mode: Press [Stop] for 3 seconds.

Remote Programming:

1. To Begin Program Mode: Call the Pedestal's number. After the first simulated ring, press #, # (wait for 4 tones).
2. Enter Security Code: Default is 1111 (wait for confirmation tones).
3. To Program Emergency Numbers: Press 1, *, (phone number), *, # (wait for confirmation tones). Note: Emergency numbers 2-5 can be programmed by repeating step 2A, pressing 2-5 as needed.
4. To Program Location Message:
   • To turn on message: Press 1, 3, *, 2 (wait for confirmation tones).
   • To record message: Press 6, *, (speak message), #, *, # (wait for confirmation tones). To replay message: Press 6, # (wait for confirmation tones).
   • For NO message: Press 1, 3, *, 0 (wait for confirmation tones).
5. To Program Auto Disconnect Time: (Default is 5 minutes; lowest interval is 1 minute). Press 8, *, (3-digit number in minutes). Example: 2 minutes = 002.
6. To Exit Program Mode: Press *, #, 0 (you will hear a beep, beep), then *, # (you will hear a buzz).

Keypad Layout:

The keypad includes numeric keys (0-9), *, #, and function keys: [Enter], [Record], [Play/Pause], [Stop].

Phone Testing

Push the emergency button on the front of the Pedestal and answer the following questions:

If you answered YES to all questions, the phone has been successfully installed and tested. If you answered NO to any question, proceed to the Troubleshooting Section.

RATH® recommends the Pedestal be tested regularly to ensure proper operation.

Adjusting the Volume

If the volume is too low or high, adjust it using the controls shown below. Note: Refer to "Programming the Phone" instructions to access the circuit board.

Diagram: RATH® SmartPhone Circuit Board Controls

The diagram shows the RATH® SmartPhone circuit board with two adjustment points labeled: Volume Adjust VR1 and Mic Sensitivity VR2. The keypad is also shown for reference.

• Adjusting the Microphone: If the caller reports your voice is not loud enough, increase Microphone Sensitivity by adjusting VR2 a 1/4 turn clockwise using a small Phillips screwdriver.
• Adjusting the Speaker: If the voice of the person you call is not loud enough through the phone speaker, increase the volume by adjusting VR1 a 1/4 turn clockwise.

Troubleshooting

Wiring Diagram

The wiring diagram illustrates the connections for the Strobe, Battery, 12v power supply, and Phone line. The Strobe is connected to a 'Strobe Constant' point. The Battery and 12v power input are connected to the main board. The Phone line is connected to the board, and a Wago Connector links to the front plate.