RATH Installation & Operations Manual

Introduction

Thank you for purchasing RATH's Dusk2Dawn Tower Phone. We are the largest Emergency Communication Manufacturer in North America and have been in business for over 35 years. We take great pride in our products, service, and support. Our Emergency Products are of the highest quality. Our experienced customer support teams are available to remotely assist with site preparation, installation, and maintenance. It is our sincere hope that your experience with us has and will continue to surpass your expectations.

Thank you for your business,

The RATH® Team

Table of Contents

• Description - Page 3
• Safety Guidelines - Page 3
• Site Preparation - Page 3
• Items Needed - Page 4
• Installation - Page 4
• Communication - Page 5
• Phone Programming - Page 6
• Phone Testing - Page 7
• Adjusting The Volume - Page 7
• Troubleshooting - Page 8
• Wiring - Page 9

Description

Figure 1: Front & Back View

The Emergency Tower Phone is depicted in Figure 1, showing its front and back views. It consists of Panel 1 at the top, a central Face Plate, and Panel 2 at the bottom. The front view shows the main unit, while the back view shows mounting points and access panels.

Features

• ADA compliant (hands free operation)
• LED call status indicator
• Powder coated steel construction inside and out
• Aluminum access panels powder coated inside and out
• Weather and vandal resistant
• Blue beacon and strobe
• Strobe turns on upon phone activation
• Recessed illuminated face plate
• Internal anchor base plate
• Ability to program up to 5 emergency numbers
• Remote or on-site programmable*
• Panels secured with security screws
• Torx bit provided to access panels
• *Not applicable Cellular application

Tower Specifications

Safety Guidelines

• Save these instructions. This manual contains important instructions that will assist you during installation and for maintenance.
• Keep all the components secure and protected during storage.
• Be careful of finished surfaces during transport and installation to avoid damaging the finish.
• Installation and maintenance should only be performed by qualified electricians.
• It is recommended a minimum of 2 people perform installation.
• Do not install phone during extreme weather conditions.
• Do not touch uninsulated phone wires or terminals unless the phone line has been disconnected at the network interface.

Tower Site Preparation Instructions

1. Concrete mounting pad should be at least 16" in depth and 2' in diameter.
2. Insert the 3/4" x 12" galvanized rods per mounting template provided.
3. A minimum 2" of thread must be exposed above level of concrete.
4. Let concrete set for a minimum of 48 hours to cure.

Items Needed for Installation

• Concrete for 16" deep, 2' diameter
• RATH® Kit 7476* or 7477**
• #1 Phillips screwdriver
• 1/4" driver
• Torx bit (provided to remove access panels)
• 1/4" spanner adapter (provided to remove access panels)
• Adjustable wrench
• Analog phone line (if using a Landline)
• Phone cable (if using a Landline)

For New Concrete (7476):

• (4) 3/4" x 12" galvanized anchor bolts
• (12) 3/4" flat washers
• (4) 3/4" hex nuts
• (4) 3/4" SAE washers
• (4) split lock washers

For Existing Concrete (7477):

• (4) anchors
• (4) 3/4" x 4" galvanized anchor bolts
• (1) setting tool
• (8) 3/4" flat washers
• (4) split lock washers

Tower Installation

1. Lay tower on its side with the base next to the concrete pad.
2. Open Access Panel 2 on back of tower (refer to Figure 1).
3. Feed the electrical and phone wires in the conduit into the tower base through the 4" hole.
4. Align the tower mounting holes with the four 3/4" galvanized rods and lift onto the concrete slab.
5. Put a lock washer on each rod along with a nut and secure tightly.

Connecting the Electric Lines:

1. Locate the blue (positive), brown (negative), and green (ground) wires coming out of the bottom of the tower from the charging station.
2. Connect the electrical wires from the 120v power supply, run through conduit, to the wires in the tower using the waterproof wire nuts located on the wires.

Note: If using 480v or 277v, an additional transformer will be installed in the tower. The wire connections should be made at this time according to the manufacturer's instructions.

Warning! Electrical Connection Should Be Performed by a Qualified Electrician!

Connecting the Phone and Turning On the Electric Power:

1. Locate the gray phone cable coming out of the NEMA 4 box behind the face plate.
2. If using an analog phone line for communication, connect tip and ring from phone line run through conduit to red and green phone cable coming out of the NEMA 4 box.
3. Note: If using Cellular, phone line should already be connected within tower.
4. Turn on the electrical power.

Communication

Landline:

To connect your analog phone line to the Tower:

1. Open Access Panel 1 (refer to Figure 1) using the torx bit to remove the security screws.
2. Locate the gray phone cable coming out of the NEMA 4 box.
3. Connect the gray phone cable to the phone cable that was run through the conduit either by connecting the modular jack or the red and green wires.

LTE Cellular (Units Are Carrier Specific)

1. Open the Cellular Gateway by unscrewing the screw on the left side of the front cover with a Phillips screwdriver and gently pull up on the left side.
2. Insert standard size SIM card (25mm x 15mm) into J4 with the perforated edge first and the gold contact side facing downward. Push until you hear it click. If SIM card does not click into place, the wrong size SIM card is being used.
3. Note: Do NOT use a nano or micro size SIM card with an adapter. The adapter edge can catch and cause permanent damage.
4. Wait for the LED lights to turn on. Check the SIM LED to make sure it is amber colored. If it is flashing red, check that the SIM card has been inserted correctly and has an active 4G data/voice plan.
5. A signal strength test is recommended. Check the signal strength by using the built-in network signal strength scanner. To use the scanner function, turn on SW1 dipswitch 1 to ON (check that dipswitch 4 is also ON). When finished, turn SW1 dipswitch 1 back to "OFF".

Signal Strength Indicator

The signal strength is indicated by a chart showing coverage levels:

• LOW COVERAGE: -109dBm to -99dBm or Less
• MEDIUM COVERAGE: -95dBm to -67dBm
• OPTIMAL COVERAGE: -63dBm to -53dBm or More

Minimum Signal Strength for Operation is required.

LED COLORS:

• OFF: No indication
• RED: Poor signal or error
• AMBER: Device connecting or medium signal
• GREEN: Good signal or device ready

5. The RUN LED should change color to flashing green when the main power connection is made. If you see any other color, please consult the LED indication chart below.

LED Indication Chart

6. Place the lid back on the top of the Cellular Gateway and fasten the lid with the screw.

VoIP & Wi-Fi VoIP: See additional manual.

Phone Programming

You can program the phone on-site or remotely.

Note: Cellular applications cannot be remotely programmed.

If programming on-site, remove the face plate. Use the #10 spanner bit provided to remove the 6 security screws. Remove the cover of the NEMA 4 enclosure by loosening the 4 corner screws.

On-Site Programming:

1. To Begin Program Mode: Press Enter
2. To Program Emergency Numbers: Press 1, Enter, (phone number), Stop. (Note: Press 2-5 in step 2A for emergency numbers 2-5 as needed)
3. To Program Location Message:
   • To turn on message: Press 1, 3, Enter, 2
   • Press 6, Record (speak message) Stop (to replay message Press 6, Play)
   • For no message: Press 1, 3, Enter, 0
4. To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute): Press 8, Enter, (3 digit number in minutes) Ex: 2 minutes = 002
5. To Exit Program Mode: Press Stop for 3 seconds

Remote Programming:

1. To Begin Program Mode:
   • Call into phone by dialing the number of the Tower.
   • After first simulated ring, Press #, # (Wait for 4 tones).
   • Key in security code (Default is 1111) (Wait for confirmation tones).
2. To Program Emergency Numbers: Press 1, *, (Phone number), *, # (Wait for confirmation tones). (Note: Emergency numbers (2-5) repeat step 2A pressing (2-5) as needed)
3. To Program Location Message:
   • To turn on message: Press 1, 3, *, 2 (Wait for confirmation tones).
   • Press 6, *, (Speak message) #, *, # (Wait for confirmation tones). (i. To replay message Press 6, # (Wait for confirmation tones)).
   • For NO message: Press 1, 3, *, 0 (Wait for confirmation tones).
4. To Program Auto Disconnect Time (Default is 5 minutes, lowest interval is 1 minute): Press 8, *, (3 digit number in minutes). Ex: 2 minutes = 002
5. To Exit Program Mode: Press *, #, 0 (You will hear a beep, beep) *, # (You will hear a buzz).

Keypad Layout

The keypad includes numeric buttons (0-9), *, #, Enter, Record, Play/Pause, and Stop.

Phone Testing

Push the emergency button on the front of the Tower:

If you have answered YES to all questions, you have successfully installed and tested the phone. If you answer NO to any question, proceed to the Troubleshooting Section.

*RATH® recommends the Tower be tested on a regular basis to ensure proper operation.

Adjusting The Volume

If the volume is too low or high, adjust it by referring to the diagram and instructions below.

Note: Refer to the instructions under "Programming the Phone” to access the circuit board.

Circuit Board Adjustments

The RATH® SmartPhone circuit board is shown, featuring a keypad layout and adjustment potentiometers. The key components for adjustment are:

• Volume Adjust VR1: Controls speaker volume.
• Mic Sensitivity VR2: Controls microphone sensitivity.

Adjusting the Microphone:

If the person you are calling reports your voice is not loud enough, increase the Microphone Sensitivity by adjusting VR2 a 1/4 turn clockwise (requires a small Phillips screwdriver).

Adjusting the Speaker:

If the voice of the person you call is not loud enough in the phone speaker, increase the volume by adjusting VR1 a 1/4 turn clockwise.

Troubleshooting

Wiring

Wiring Diagram Description

The wiring diagram illustrates the connections for the Emergency Tower Phone system.

Key components and connections include:

• Strobe: Connected to the Charging Station.
• Optional Photocell: Connected to the Charging Station for constant light.
• Dusk2Dawn Charging Station: Contains indicators for Charging/Finishing/Ready, a Battery compartment, and connections for Strobe and Constant power.
• Power Input: 120v AC with Positive, Ground, and Negative terminals.
• Transformer: Optional, for 277v or 480v power. Reference manufacturer's instructions for connections.
• Battery: External BATTERY unit connected to the Charging Station.
• Keypad: Labeled with numbers 0-9, *, #, Enter, Record, Play/Pause, Stop.
• Wago Connector: Connects to the front plate.
• Phone line: Connects to the cellular unit.