Wi-Fi® Gateway Replacement

For use with High Speed Internet and TV

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Approximate installation time: 20 minutes

These instructions will guide you through the process of replacing your Wi-Fi Gateway.

In the box:

Wi-Fi Gateway

Ports/Indicators on Gateway:

• POWER
• ETHERNET
• WIRELESS
• HOME PNA
• PHONE 1
• PHONE 2
• BROADBAND
• SERVICE

1. Set up

Approximate time: 10 minutes

Please note that your U-verse TV and Internet services will not operate during this process. This includes recording TV shows.

1. Unplug power cord from existing Wi-Fi Gateway.
2. Stand new Wi-Fi Gateway side by side with existing Wi-Fi Gateway.
3. Transfer one connection at a time from the existing Wi-Fi Gateway to new Wi-Fi Gateway.
4. Carefully read and remove yellow power sticker covering the Power port of new Wi-Fi Gateway. Connect power cord to Power port of new Wi-Fi Gateway and into electrical outlet.

Below is a completed setup. Your existing Wi-Fi Gateway and connections may vary.

Diagram Description: Two Wi-Fi gateways are shown side-by-side. The left gateway is labeled 'Existing Wi-Fi Gateway' and shows ports for POWER, CABLE/DSL/ONT, ETHERNET, PHONE LINES 1 & 2, and a RESET button. The right gateway is labeled 'New Wi-Fi Gateway' and shows similar ports, plus a BROADBAND and SERVICE indicator. Cables are shown connecting the existing gateway to a wall jack and power outlet. A yellow Ethernet cable is shown connecting the new gateway to the wall jack, and a power cord connects it to an electrical outlet.

2. Power up

Approximate time: 1-5 minutes

Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service activation.

Indicator Lights on Front Panel:

• POWER
• ETHERNET
• WIRELESS
• HOME PNA
• PHONE 1
• PHONE 2
• BROADBAND
• SERVICE

Indicator Light Status:

• When complete, the Service light will begin flashing, then turn to solid green. If the Service light does not turn solid green or continues to blink after 5 minutes, see Need more help? on the back of this guide.
• For U-verse TV, restart your TV receivers after the Service light is solid green. Go to each TV and hold down the Power button on the U-verse receiver and DVR for 10 seconds.

NOTE: Live TV may take a few minutes to display. If TV does not respond refer to Need more help? on the back of this guide.

NOTE: The Wi-Fi Gateway power light may be amber. This is a normal part of the power up sequence.

3. Go Wi-Fi

Approximate time: 1-5 minutes

New Wi-Fi setup:

A. Select only one option to begin the Wi-Fi setup:

1. Option 1: Connect using PC
   Connect laptop or PC with an Ethernet cable to your Wi-Fi Gateway. Continue to B.
2. Option 2: Connect using smartphone/tablet
   Establish a temporary connection using new Wi-Fi settings located on yellow sticker on new Wi-Fi Gateway. Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter your Wi-Fi Password to connect to your network. Continue to B.

B. Note: Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power up process before attempting to restore your settings.

• Open a browser and go to ufix.att.com/restore
• Log in to your AT&T account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen.
• Follow the onscreen instructions to transfer the existing Wi-Fi settings.
• Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
• Place new yellow sticker over your new Wi-Fi Gateway's yellow sticker.

NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password, refer to the Need more help? section on the back of this guide.

NOTE: Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

4. Easy return

A. Avoid unnecessary charges by returning your equipment to AT&T at no charge to you within 21 days.

B. Two no-cost-to-you return options:

• Option 1: Do it yourself. Pack, label and drop-off your equipment.
• Option 2: Let The UPS Store pack and ship your equipment.

(Refer to return instructions in your kit.)

Having Trouble?

No TV or Internet service:

• Check your connections: Cables usually make an audible click when secure.
• Check Power: Power light on the Wi-Fi Gateway should be green; if not, try another electrical outlet.
• Check Service light on front of the Wi-Fi Gateway: If after 5 minutes the light is red or off, power down the Wi-Fi Gateway by holding down the red Reset button for 15 seconds.

Wi-Fi Network Name: ATTXXXXXXX
Wi-Fi Password: XXXXXXXXXXXX
For help, att.com/support

• TV receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver's Power button down for 10 seconds and release, then wait five minutes.

Wi-Fi Gateway power light is amber: Don't worry. This is a normal part of the power up sequence.

Additional assistance: call 800.288.2020 and ask for "technical support"

If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password. To do so, follow these steps:

• Use settings from new Wi-Fi Gateway yellow sticker.
• Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter Wi-Fi Password to connect.
• Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices.

Additional information

Test your Internet connection speed:

Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest

Manage your account:

Available 24/7, download the myAT&T app at att.com/myattapp from your mobile device.

Repair Center:

Phone: 800.246.8464

IPv6

AT&T supports IPv6 across our network, equipment, and devices. Visit att.com/ipv6 for more information.

¿Hablas español?

Para ver esta guía en español, visita att.com/uverseguias y haz clic en Reemplazo del Portal Wi-Fi de AT&T (ATT130320862-5).

Accessibility support:

• Alternate formats now available in large print or braille. Call 800.288.2020 and request your guide number (ATT130320862-5).
• Telephone equipment for visual and/or hearing impaired: Phone: 877.902.6350 - TTY: 800.772.2889
• Repair Center: Phone: 800.246.8464 TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides to find this guide (UV 3801 WG to 3801 WG without voice).
• Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line.

Need more help?

Visit att.com/support

Call us at 800.288.2020 and ask for "technical support."