Kogan 55" Mini-LED QLED 4K Smart AI Google TV (MQ8Z) User Guide

Kogan 55" Mini-LED QLED 4K Smart AI Google TV

Model: MQ8Z (KAQL55MQ8ZTA)

Safety and Warnings

[general warning symbol] Thank you for buying this Kogan product. Please read all safety instructions before using your TV.

Stability Hazard

The television set may fall, causing serious personal injury or death. Never place a television set in an unstable location. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

  • ALWAYS use cabinets or stands or mounting methods recommended by the manufacturer of the television set.
  • ALWAYS use furniture that can safely support the television set.
  • ALWAYS ensure the television set is not overhanging the edge of the supporting furniture.
  • ALWAYS educate children about the dangers of climbing on furniture to reach the television set or its controls.
  • ALWAYS route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.
  • NEVER place a television set in an unstable location.
  • NEVER place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
  • NEVER place the television set on cloth or other materials that may be located between the television set and supporting furniture.
  • NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.

If your existing television set is being retained and relocated, the same considerations as above should be applied. To prevent injury, this television set must be securely attached to the floor/wall in accordance with the installation instructions.

[general warning symbol] To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

[general warning symbol] The appliance shall not be exposed to dripping or splashing, and no objects filled with liquids, (for example, vases), shall be placed on the appliance.

[general warning symbol] When discarding used batteries, always be mindful of the environment. Ensure you follow any guidelines for recycling and safe disposal of batteries that apply in your local area. Do not throw used batteries in the rubbish bin.

[general warning symbol] When installing your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.

[general warning symbol] The openings/slots on the back of the apparatus have been provided for necessary ventilation. Ventilation should not be impeded by blocking these openings in any way (for example, newspapers, table-cloths, curtains, etc.)

[general warning symbol] No naked flame sources, such as lit candles, should be placed on the apparatus. To prevent the spread of fire, keep candles or other open flames away from this product at all times.

[general warning symbol] The device may malfunction when under electrostatic discharge. It can be manually resumed by switching power off completely (at wall outlet), then switching power on again.

[general warning symbol] To avoid any injury caused by overturn of the product when installed with base stands, please always ensure the whole product is placed horizontally within the supporting surface and that the television is not overhanging the edge of the supporting furniture.

[general warning symbol] If not using with base stands, use only a wall or ceiling mount which has been recommended by Kogan or Kogan.com for the television.

[general warning symbol] Keep small accessories out of reach of children so they are not mistakenly swallowed.

[caution symbol] CAUTION: Connecting the power cord

Most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets or branch circuits.

Do not overload wall outlets. Overloaded wall outlets, loose or damaged wall outlets, extension cords, frayed power cords, or damaged or cracked wire insulation are dangerous. Any of these conditions could result in electric shock or fire. Periodically examine the cord of your appliance, and if appearance indicates damage or deterioration, immediately discontinue use of the appliance until the cord is replaced with an exact replacement part by an authorized servicer.

Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the appliance.

The MAINS plug is used as the disconnect device, and the disconnect device shall remain readily operable.

Operating Temperature: 5°C to 45°C

Storage Temperature: -15°C to 45°C

Operating Humidity: 80%

Storage Humidity: 90%

[caution symbol] CAUTION

Do not attempt to modify this product in any way without written authorization from supplier. Unauthorized modification could void the user's authority to operate this product.

It is not recommended to keep a certain still image displayed on the screen for a long time as well as displaying extremely bright images on screen.

No matter in what circumstances, please keep the TV panel vertically placed; if any tilt, the tilt angle between the panel and vertical plane must not exceed 15° (the rule applies to frameless series products).

It is recommended not to use the product in places where there is oil smoke or steam that may damage the material of this product.

The power consumption might increase if the TV is turned into standby when it is in Apps or network function mode. It will be stabilized in 30 minutes. Alternatively, press and hold the power button on the remote for 3 seconds; the TV will go into fully standby and close all functions.

Risk of explosion if battery is replaced by an incorrect type. Replacement of a battery with an incorrect type that can defeat a safeguard; Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, that can result in an explosion; Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the leakage of flammable liquid or gas. A battery subjected to extremely low air pressure that may result in an explosion or the leakage of flammable liquid or gas.

The mains plug is used as the disconnect device. The socket-outlet shall be installed near the equipment and shall be easily accessible. If the TV is turned into standby mode during initial installation setup, it might cause higher standby power consumption.

Refer to the table below as a guide to the symbols and warnings which may be on your TV.

[caution symbol] CAUTION: RISK OF ELECTRIC SHOCK DO NOT OPEN

[caution symbol] CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.

[risk of electric shock symbol] The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

[exclamation symbol] The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

[Class II product symbol] Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).

[AC voltage symbol] AC voltage: Rated voltage marked with this symbol is AC voltage.

[DC voltage symbol] DC voltage: Rated voltage marked with this symbol is DC voltage.

[consult instructions symbol] Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

[WEEE symbol] RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.

ALWAYS route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed. NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without notice.

Components

The following components are included with your Kogan 55" Mini-LED QLED 4K Smart AI Google TV:

  • Kogan 55" Mini-LED QLED 4K Smart AI Google TV
  • Solar remote control
  • Stand (x2)
  • M4x20mm screw (x4)
  • Mini AV cord
  • Quick-start guide
  • Warranty card

NOT INCLUDED: Phillips head screwdriver, antenna cable, broadband internet connection.

Product Overview

1. HDR 4K LED display screen: The main viewing area of the TV.

2. Remote sensor / Standby light: Receives signals from the remote control and indicates the TV's power status.

3. Inputs/Ports: Various connection points for external devices.

4. Power button: Physical button to turn the TV on or off.

Inputs and Ports Description:

  • Audio in: Stereo (2.0) audio input.
  • Composite video in: Usually paired with stereo audio inputs (red and white cables), the single-wire composite cable provides video signal.
  • Component video in: Three cables ("Y," "Pb" and "Pr") provide a higher quality connection than the single-wire composite cable ("Y") commonly used to hook up earlier AV equipment.
  • HDMI: Connect an HDMI cable between the HDMI port on the TV and the HDMI port on the DVD player/Set-Top Box. Ports marked `[Audio Return Channel]` also support Audio Return Channel.
  • USB 2.0: USB storage devices can be inserted to record and pause live TV in [Personal Video Recorder] mode, or to watch media files stored on device in media mode.
  • VGA: Connect to a desktop or laptop computer.
  • ANT: For free-to-air TV, use an antenna cable (not supplied) to connect to a working antenna, either via an antenna wall socket, or directly.
  • LAN: For a wired internet connection via a broadband modem or router, connect an Ethernet cable to the [Ethernet port] port.
  • Digital audio out (optical): Audio out for digital audio devices. Port and cable may look different depending on an optical or coaxial input. Please use the cable appropriate for your device.
  • Digital audio out (coaxial): Audio out for digital audio devices. Port and cable may look different depending on an optical or coaxial input. Please use the cable appropriate for your device.
  • 3.5mm audio out: Line audio out port for use with headphones, amplifier, soundbar or any other audio device via an [Auxiliary audio] cable (not supplied).

This is a general guide to inputs and ports; your TV may not feature all of the above.

Assembly and Installation

BEFORE YOU GET STARTED: Spread cushioning flat to lay the TV on. This will help to prevent damage.

1. Stand assembly

a. Attach stands to the base of the TV, ensuring `[L]` and `[R]` markings on the TV and stands match.

b. Insert two 20mm screws for each stand and use a Phillips head screwdriver (not supplied) to tighten.

2. Connect to antenna

a. Connect an antenna cable (not supplied) via the `ANT` input port at the back of the TV.

b. Ensure the antenna cable is also connected to a working antenna, either via an antenna wall socket in your home, or directly.

Using Remote Control / Power Button

3. How to use the remote control for photovoltaic panels

a. There is a film on the photovoltaic panel. Please tear it off before use. Failure to tear the film will affect the charging efficiency of the photovoltaic panel.

b. When you use it for the first time, it is recommended to charge the remote control first, and use a [USB Type-C charger] (5V/2A) for charging.

c. When it is not in use, please keep the remote controller face upward, so that the photovoltaic panel can charge the remote controller better.

4. Using remote control without Bluetooth

Your Android TV remote control has Bluetooth capability, but until this is paired with your TV, you will need to ensure the distance between the remote control and the TV is no greater than 8 meters, at an angle of no more than 30 degrees on either side (illustrated). Point the remote towards the sensor at the front of the TV (this may differ from the illustration).

TIPS: Do not block the path between the sensor and the remote control.

5. Turning TV on

a. Plug the power cord into a suitable power outlet. The standby light will display, showing that the TV is receiving power.

b. Press the [power button] (on your remote or at the bottom of the TV) to turn the TV on.

c. The standby light will turn off when the TV is on.

TURNING TV OFF

Press the [power button] on the remote control to enter standby mode.

To power down the TV completely, unplug the power cord from the power outlet.

Do not leave your set in standby mode for long periods. If you will not use the TV for a long time, it is recommended to unplug the set from both the power outlet and aerial.

Remote Control Overview

24. Solar panels: Located on the remote for charging.

25. TYPE-C charging port: For wired charging of the remote.

First Time Setup

When turning the TV on for the first time, the Welcome screen will appear. Use the navigation buttons and [OK button] to navigate the following options.

  • Language: Select your menu language.
  • Select TV mode: The 'home mode' is optimized for efficient usage for home use. The 'retail mode' is optimized for store demo with fixed settings. Recommendation: Watch TV in HOME mode.
  • Select Wi-Fi network: Your Google TV will automatically scan for wireless networks nearby. Ensure the TV is within range of your wireless modem or router, and have your password handy. Follow the prompts to input your password and connect your TV to your selected network. If you'd prefer to connect an Ethernet cable, simply insert the cable (not supplied) to the 'LAN' input port at the back of the TV, and ensure that it is correctly connected to the internet.
  • Use your Google Account: With your Google Account, you get access to Movies and TV shows from your favorite streaming apps, personalized recommendations, and Google Assistant. Search and control your TV with your voice, live TV, and external devices. Basic TV functions can also be set directly.
  • Terms of Service: By accepting the Google Terms of Service, you agree to improve the product experience. Select "Accept" to proceed.
  • Search across all your TV apps: Allow it to share your requests with your TV's apps. Without this permission, Google Assistant may not be able to find all content from your TV's apps.
  • Region or Country select: Use [up arrow]/[down arrow] buttons to select your region or country, then press [OK button] to confirm.
  • Remote & accessories: Your Google TV remote control has Bluetooth capabilities. Follow the on-screen prompts to pair the remote with the TV. This will allow you to use voice commands with your remote via the Google Assistant button.

Following these options, the Channel Scan screen will appear. Ensure you have an antenna cable connected to the `ANT` input port at the back of the TV. The auto tuning function will search for and save all available free-to-air TV channels. After confirming your settings, the process will automatically begin. The number of searched channels will be displayed on the screen.

120Hz DLG

In [Display Link Game] (DLG) working mode, the TV can be compatible with 1080P 120Hz refresh rate display. The open method is: Enter the corresponding HDMI channel --> setting --> picture --> advance video --> DLG mode.

Notes:

  • 120Hz DLG is only available at resolutions up to 2K (1920 x 1080). 4K resolution will only support 60Hz.
  • A compatible games console or PC is required; please refer to games console or PC instructions for further information.

Google TV Dashboard Elements:

  • 1. Dashboard: Contains user account, settings page, input source list, weather panel, image settings, notifications, etc.
  • 2. Text search: Enter text manually to search TV apps.
  • 3. For you: Displays application recommendations, new episodes, top picks for you, and your apps.
  • 4. Live: The content of the TV channel recommended by Google.
  • 5. Notification: Advertising, New Arrivals, Warnings and Legal Statements, and System Messages.
  • 6. Apps: Access the App Centre to display all installed apps. Free-to-air channels can be accessed under the "Live TV" option.
  • 7. Library: View records, manage watch list.

Note: The layout and functions of the home page will change dynamically with the version of the launcher. All pictures in the user manual start guide are for reference only.

Basic Operation

Selecting channels

There are two ways to select a channel:

  1. Using number buttons followed by the [OK button] on the remote control to select a channel directly. To select channel 5, press: 5. To select channel 21, press: 2 1 in quick succession.
  2. Using the [up arrow]/[down arrow] buttons on the remote control or on your TV to select a channel. When you press these buttons, the TV changes channels in sequence. You will see all the channels that the TV has saved, but will not see channels that were either not saved or manually erased.

Volume adjustment and mute setup

Press the [volume up button]/[volume down button] on the remote control or the TV to adjust the volume. To increase the volume, press [volume up button]; to decrease, press [volume down button]. Press the [mute button] to toggle TV sound on and off. To resume sound when TV is muted, press the [mute button] again, or simply press the [volume up button].

Input source

You can use the [input source button] on your remote control to access the list from any channel or screen.

Colour buttons

In some menus and apps, the remote control's four colour buttons ([color button red], [color button green], [color button yellow], [color button blue]) can be used.

Navigating menus

  • Press the [menu button] to display the quick menu.
  • Press the [left arrow]/[right arrow]/[up arrow]/[down arrow] navigational buttons to select the desired sub-item.
  • Press the [OK button] or navigational button to access the menu of the next level.
  • Select "More" on the quick menu list to bring up the full settings menu.
  • Press the [back button] to return to the previous menu.

NOTE:

  • When a menu item is greyed out, it means that the item is not available or cannot be adjusted.
  • Some items in menus may be hidden depending on modes or signal sources used.

Settings

Quick Menu

Options for your Live TV (Channel scan, Channel edit, picture, screen, sound etc.) can be accessed by pressing the Quick Menu button on your remote control. Use the navigation buttons to navigate through the submenus.

  • Channel scan: This section describes how to search and store channels automatically.
  • Channel edit: Highlight the channel you want to swap or skip.
  • No signal Power: You can set how long after no signal the TV will automatically shut down.
  • Picture: Provides video adjustment features for users. It allows users to adjust the image or picture quality so that users can enjoy watching TV. User can press [up arrow]/[down arrow] key to select the "Picture Function" that they want to adjust.
  • Screen: Adjust the screen ratio; you can choose Automatic, Super zoom, 4:3, etc.
  • Sound: Locate settings for sound balance, speakers, surround sound, and more in this submenu.
  • Blue Mute: Control Blue Mute on/off. The screen becomes blue in a no-signal state if you turn on Blue Mute.

Global settings

To access the global settings menu, under the Home interface, press the [right arrow] key until the Dashboard menu appears, then press the arrow keys to move to the Settings icon. Here you will find all of the adjustable options for Google TV's interface, connectivity, and apps.

CHANNELS AND INPUTS

  • Channels: Auto channel update: Toggle on/off.
  • Inputs: [Consumer Electronics Control] (CEC) settings can be adjusted here. Option to rename inputs (for example, `HDMI 1` can be set as `Blu-ray` or even a custom name, which will appear on the source inputs list) are also located in this submenu.

DISPLAY AND SOUND

  • Picture: Adjust picture settings here, in more detail than the Quick Menu's picture mode presets.
  • Screen: Adjust the screen ratio; you can choose Automatic, Super zoom, 4:3, etc.
  • Sound: Locate settings for sound balance, speakers, surround sound, and more in this submenu.
  • Audio output: Digital output, Spdif Delay mode can be set.

NETWORK AND INTERNET

Here you will find the options for Wi-Fi and Ethernet internet connections.

  • Wi-Fi: Available Wi-Fi networks are listed, with the option to manually add a new network.
  • Scanning always available: Toggle on/off.

ACCOUNT AND PROFILES

Here you find the same Google account sign-in screen from the start-up wizard.

PRIVACY

  • Location: Enable location settings.
  • Microphone: When turned on, all apps and services that are allowed to use it will be able to access it.
  • Camera: When turned on, all apps and services with permission can access any camera on this device.
  • Usage & diagnostics: Enable permission to share usage and diagnostic data.
  • Ads: Manage the info used to show you ads and measure ad performance.
  • Google Assistant: Access options for Google Assistant and voice controls.
  • App Permissions: View and adjust settings for app permissions, special app access, and security & restrictions.
  • Special app access: Allow installation of apps from sources other than the Play store.
  • Security and restrictions: Play Protect can scan this device and warn you about harmful apps. Improve harmful app detection, Send unknown apps to Google for better detection.

APPS

  • Recently opened apps: View all recently used apps.

SYSTEM

  • Ambient mode: Screen saver is displayed when it is not operated for a long time.
  • Power and energy: Adjust power settings here and energy mode.
  • About: View system information.
  • Date and Time: Set clock and date information.
  • Language: Interface language settings for on-screen display.
  • Keyboard: Adjust keyboard options. Third-party keyboards can be added from the Play store. By default, Google's GBoard keyboard is installed.
  • Storage: View and adjust device storage information and set up external drives for use.
  • System Sounds: Turn on the system sound and the TV will make a sound during operation.
  • Restart: Restart your TV.
  • Accessibility: Auxiliary settings for user preferences such as Audio Type, Captions, High contrast text, Text to speech etc.

REMOTES AND ACCESSORIES

All compatible Bluetooth devices will appear here. You can connect and disconnect from devices here.

HELP AND FEEDBACK

Visit Google TV help.

Defining favourite channels

This is how to add channels to the Favourite list or remove them:

  1. Press [OK button] to open the "Channel list" menu.
  2. Press [right arrow] Select Add to Favorites.
  3. Press the [OK button] key and enter the Favourite1 ~ 5 to the favorite show under the [OK button] key.
  4. If you need to cancel your favorite program, press the [OK button] key again when you enter the Add to Favorites option.

Media Playback

NOTE: You will need to have an app installed for media playback. We recommend you choose your preferred media player from the Google Play store.

To access media playback mode, insert a [Universal Serial Bus] drive containing files of the following type into the TV's [Universal Serial Bus] input port. Next, from the Home page, select your preferred media player app. The following file types are supported:

Data Type Format
Photo jpg, jpeg, bmp, png, gif
Audio MPEG1/2 Layer 1, MPEG1/2 Layer 2, MPEG1/2/2.5 Layer 3, AC3(DD).EAC3(DDP), AAC-LC, FLAC
Video VP9, HEVC/H.265, MPEG1/2, MPEG4, Sorenson H.263, H.263, H.264, VC1, VP8, AV1

Alongside flash drives, the TV's [Universal Serial Bus] port is also capable of reading from devices such as digital cameras and [Universal Serial Bus] hard disks.

Recordings saved in [Personal Video Recorder] mode will also be playable.

Media playback controls

  • [OK button]: Confirm / Play / Pause
  • [left arrow]/[right arrow]: Navigation / Skip backward & forward, Hold to skip to start & end
  • [back button]: Navigation Back to previous menu

Wall Mounting

Wall mount kit not included. Steps below are provided as an optional alternative to the supplied base-mounts.

9. Optional wall-mounting installation

a. Measure and double-check the distance of threaded holes on the back panel of the TV before creating any holes in the wall.

b. Use screws ([M6 screw]) to attach shaft sleeves within the four threaded holes on the back panel of the TV.

c. Use a mounting bracket as a guide to mark the positions for the four holes on the wall with a pencil.

d. Using a drill, create holes in the marked positions on the wall.

e. Insert the four wall anchors ([Wall anchor M6]) into the screw holes in the wall.

f. Place the mounting brackets against the wall, aligned with the wall anchors, ensuring the directional arrow is facing upwards.

g. Fix the mounting brackets with the self-tapping screws ([M6 self-tapping screw]).

h. Attach the TV to the mounting brackets by placing all four shaft sleeves into the larger openings of the brackets, then lowering the TV so that the shaft sleeves "lock" into place within the brackets.

It is recommended that two people perform step 9h together to ensure the sleeves are properly aligned before the TV is lowered onto the brackets.

Restraining Device (Optional)

Step 1: Align the bolts with the screw hole on the upper back of the TV and screw it in partially.

Step 2: Screw the bolts onto the wall or some other solid area, and leave some space for hanging the lanyard.

Step 3: Wrap the lanyard around the bolts of the wall and TV back to fix the TV; or tie the lanyard to a stable place directly.

Note: Only use wall-mounts that match the same size screws and fittings as those listed on this page. Other methods of wall-mounting have not been tested for this model and cannot be guaranteed to safely support the TV.

Specifications

Category Details
Audio Speakers 2 x 12W / 1 x 15W / 8 39W total
Features EPG Yes
HDCP 2.2
TV Resolution 4K UHD
Connectivity Ethernet (RJ45) Yes
HDMI 2.1
HDMI-eARC/ARC Yes
HDMI-CEC Yes | HDMI 2
USB 2 x USB 2.0
Wi-Fi IEEE 802.11a/b/g/n/ac
Dimensions Distance Between Legs 1086.2mm
Without Stand 1225.6 x 709 x 68.6mm
With Stand 1225.6 x 742.3 x 269.2mm
VESA Wall Mount Pattern 200 x 200
Weight 13kg
Display Colours 1,07G
Computer Supported Resolutions 640×360, 853x480, 1024x576, 1280x720, 1366x768, 1920x1080, 3840x2160 (@60Hz)
Contrast Ratio 800,000:1
Native Aspect Ratio 16:9
Refresh Rate 60Hz
Resolution 3840 x 2160
Response Time 10ms
Size 55"
Viewing Angle 178°/178°
USB Media Playback Yes
Inputs Composite (AV) 1
HDMI 4
Outputs Optical Audio Out 1
Performance CPU CA55 x 4 Quad Core with 1.5GHz
GPU G52 x 2
OS Android 14
RAM 2GB
Storage Capacity 16GB
Power Average Consumption 140W
Energy Consumption 513kWh per year
Energy Rating 3 Star
Tuning And Signal Tuner Type DVB-T/T2

Note: Design and specifications are subject to change without notice. Weight and dimension shown are approximate.

Troubleshooting

Common fixes

Many minor issues can be resolved by hard resetting, or power cycling the unit, or upgrading the firmware.

To perform a hard reset, or power cycle, please use the following steps:

  • Unplug the TV from the main power socket and leave it for 10-15 minutes.
  • Press and hold the power button on the TV for 5 seconds.
  • Connect the TV back to the power and turn it on.

No colour, wrong colour or tints

  • Make sure the program itself is broadcast in colour.
  • Select the picture menu, then adjust the colour and tint submenus.

Blurred or snowy picture, distorted sound

  • Check direction, location and connections to your antenna.
  • Issues may be caused by the use of an indoor antenna (poor signal).

Poor picture and sound quality

  • Try a different channel.
  • Adjust the antenna.
  • Check all connections.

No picture or sound in TV status

  • Try another channel.
  • Press the TV/AV button.
  • Make sure TV is plugged in.
  • Check the antenna connection.

No sound or sound is too low at maximum volume

  • Check the volume settings on any external speakers connected to your television.
  • Adjust the TV volume accordingly.
  • Check another channel or input.
  • Check that MUTE hasn't been turned on.

Remote control malfunctions

  • Remote is out of range; move closer to TV.
  • Remove any obstructions between the remote and IR sensor of TV.
  • Make sure the power cord to your TV is plugged in and turned on.

Image is not centred on the screen

  • Adjust the horizontal and vertical position.

"No Signal" on HDMI source

  • Test the device with a different HDMI cable.
  • Plug the device into another HDMI port.
  • Try a different device connected to the same cable and port.
  • Perform a factory reset on your TV.

Picture rolls vertically

  • Check all connections.

Care & maintenance

Unplug the television from the power supply before cleaning. Do not use any liquid cleaners or harsh chemicals. Always use a soft, damp cloth.

Cleaning the screen

Wet a soft cloth in a mixture of lukewarm water and a little fabric softener or dish washing detergent. Wring the cloth until it's almost dry, and then use it to wipe the screen. Make sure the excess water is off the screen, and then let it air-dry before you turn on your TV.

Cleaning the casing

To remove dirt or dust, wipe the TV casing with a soft, dry, lint-free cloth. Please be sure not to use a wet cloth.

For our full TV troubleshooting guide and extended User Manual for this TV, head online to help.kogan.com.

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright 2012 -2022 Dolby Laboratories. All rights reserved.

Copyright 2025, Kogan.com - KAQL55MQ8ZTA UM 8-7

Models: MQ8Z, KAQL55MQ8ZTA 55 inch Mini LED QLED 4K Smart AI Google TV, KAQL55MQ8ZTA, 55 inch Mini LED QLED 4K Smart AI Google TV, Mini LED QLED 4K Smart AI Google TV, QLED 4K Smart AI Google TV, 4K Smart AI Google TV, Smart AI Google TV, AI Google TV, Google TV, TV

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A comprehensive quick start guide for the Kogan 75-inch QLED 4K 144Hz UHD Smart AI Google TV, Series 9 Q98G (KAQL75XQ98GSVA). Learn about components, remote control functions, assembly, initial setup, settings, and basic troubleshooting.
Preview Kogan 85" QLED 4K Smart AI Google TV Series 9 WQ98 User Guide
Comprehensive user guide for the Kogan 85-inch QLED 4K Smart AI Google TV, Series 9 WQ98 (KAQL85WQ98GSVB). Learn about setup, features, remote control, specifications, and troubleshooting.
Preview Kogan 65" Mini-LED QLED 4K Smart AI Google TV User Guide
User guide for the Kogan 65" Mini-LED QLED 4K Smart AI Google TV (MQ8T, KAQL65MQ8TA). Covers safety, components, product overview, inputs, assembly, installation, remote control usage, first-time setup, basic operation, settings, media playback, wall mounting, anti-toppling, specifications, and troubleshooting.
Preview Kogan 55" LED 4K Smart GoogleTV (U95T) User Guide
User guide for the Kogan 55-inch LED 4K Smart Google TV (Model U95T), covering essential safety instructions and precautions.