VIQUA Arros UV Water System Owner's Manual

Introduction

Congratulations on the purchase of your ultraviolet (UV) water system! This system uses the most advanced UV technology on the market and is designed to provide you with years of trouble-free operation with minimal maintenance.

To ensure ongoing optimal operation, UV lamps need to be replaced annually with VIQUA factory-supplied replacements. VIQUA lamps are the result of extensive development, providing a highly efficient platform with extremely stable UV output over their 9000-hour lifetime. This success has led to a proliferation of non-genuine copies in the market.

The UV lamp is the heart of the UV System, and there should be no compromise when it's time for a replacement.

Why insist on genuine factory-supplied VIQUA replacement lamps?

• Use of widely available, non-genuine, replacement lamps has been shown to damage the control module of VIQUA UV equipment.
• An increasing number of calls to VIQUA Technical Support are connected with non-genuine lamps being used (unknowingly) as replacements.
• Damage arising from the use of non-genuine lamps poses a safety risk and is not covered by equipment warranty.
• Unless the UV equipment is equipped with a UV sensor (monitor), it is not possible to verify the UV (invisible) output of replacement lamps.
• Similar appearance to the original lamp and the presence of (visible) blue light does not mean equivalent performance.
• VIQUA replacement lamps undergo rigorous performance testing and strict quality control processes to ensure that the safety and performance certifications of the original equipment are not compromised.

So, you can see that it's simply not worth the risk! Insist on genuine VIQUA replacement lamps.

Section 1: Safety Information

These are the original instructions. Please read this entire manual before operating this equipment. Pay attention to all danger, warning, and caution statements in this manual. Failure to do so could result in serious personal injury or damage to the equipment.

Make sure that the protection provided by this equipment is not impaired. DO NOT use or install this equipment in any manner other than that specified in the installation manual.

1.1 Potential Hazards:

Read all labels and tags attached to the system. Personal injury or damage to the system could occur if not observed.

• Waste electrical and electronic equipment (WEEE): ♻️ This symbol indicates that you should not discard wasted electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center.
• Mercury Present: ⚠️ Hg This symbol indicates there is Mercury present.
• Safety Alert: ⚠️ This is the safety alert symbol. Obey all safety messages that follow this symbol to avoid potential injury. When on the equipment, refer to the Operational and Maintenance manual for additional safety information.
• Electrical Shock Hazard: ⚡ This symbol indicates a risk of electrical shock and/or electrocution exists.
• Component Ejection Hazard: ⚠️ This symbol indicates the marked equipment may contain a component that can eject forcibly. Obey all procedures to safely depressurize.
• System Under Pressure: ? This symbol indicates the system is under pressure.
• Fluid Injection Hazard: ? This symbol indicates the marked item could inject fluid into the skin.
• UV Hazard: ☢️ This symbol indicates there is a potential UV hazard. Proper protection must be worn.
• Hot Surface: ? This symbol indicates the marked item could be hot and should not be touched without care.
• Very Hot Water Hazard: ?? This symbol indicates there is a potential for VERY hot water when flow is started.
• Combustible Material Proximity: ⚠️ This symbol indicates not to store any combustible or flammable material close to the system.
• Fragile Package: ? This symbol indicates that the contents of the transport package are fragile and the package should be handled with care.
• Safety Glasses Required: ? This symbol indicates safety glasses with side protection is required for protection against UV exposure.
• Gloves Required: ? This symbol indicates gloves must be worn.
• Safety Boots Required: ? This symbol indicates safety boots must be worn.
• Read Documentation: ? This symbol indicates the operator must read all available documentation to perform required procedures.
• GFCI Protection Required: ? This symbol indicates that the system should only be connected to a properly grounded, grounding-type controller receptacle that is protected by a Ground Fault Circuit Interrupter (GFCI).

1.2 Safety Precautions:

DANGER

Failure to follow these instructions will result in serious injury or death.

• Electric Shock: To avoid possible electric shock, special care should be taken since water is present near the electrical equipment. Unless a situation is encountered that is explicitly addressed by the provided maintenance and troubleshooting sections, DO NOT attempt repairs yourself; refer to an authorized service facility.
• GROUNDING: This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electrical shock. This system is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. Improper connection of the equipment-grounding conductor can result in a risk of electrocution. Check with a qualified electrician or service personnel if you are in doubt as to whether the outlet is properly grounded. DO NOT modify the plug provided with this system; if it does not fit in the outlet, have a proper outlet installed by a qualified electrician. DO NOT use any type of adapter with this system.
• GROUND FAULT CIRCUIT INTERRUPTER PROTECTION: To comply with the National Electrical Code (NFPA 70) and to provide additional protection from the risk of electric shock, this system should only be connected to a properly grounded, grounding-type controller receptacle that is protected by a Ground Fault Circuit Interrupter (GFCI) or to a residual current device (RCD) having a rated residual operating current not exceeding 30 mA. Inspect operation of GFCI as per manufacturer's suggested maintenance schedule.
• DO NOT operate the UV System if it has a damaged cord or plug, if it is malfunctioning or if it has been dropped or damaged in any manner.
• DO NOT use this UV System for other than intended use (potable water applications). The use of attachments not recommended or sold by the manufacturer / distributor may cause an unsafe condition.
• DO NOT install this UV System where it will be exposed to the weather or to temperatures below freezing.
• DO NOT store this UV System where it will be exposed to the weather.
• DO NOT store this UV System where it will be exposed to temperatures below freezing unless all water has been drained from it and the water supply has been disconnected.

WARNING

• During extended periods of no water flow, the water in your UV Chamber can become very hot (Approx. 60 °C) and potentially lead to scalding. It is recommended to run your water until this hot water has been purged from your UV Chamber. Do not allow water to contact your skin during this time. To eliminate this condition, a temperature management valve can be installed at the outlet of your UV System.
• Do not pass water through the UV System for a minimum of 5 minutes after applying power (including after power interruptions) to avoid passing under-treated water that may, in rare instances, pose health hazards.
• This system contains a UV Lamp Unit. Do not operate the UV Lamp Unit when it is removed from the UV Chamber. Unintended use or damage of the system may result in the exposure of dangerous UV radiation. UV radiation may, even in little doses, cause harm to the eyes and skin.
• Changes or modifications made to this system without the consent of the manufacturer could render the system unsafe for operation and may void the manufacturer's warranty.
• WARNING: This product can expose you to chemicals including phthalates, which is known to the state of California to cause cancer, and mercury, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

CAUTION

Failure to follow these instructions could result in minor or moderate injury.

• Carefully examine the UV System after installation. It should not be plugged in if there is water on parts not intended to be wet such as, the controller or lamp connector.
• Hg EXPOSURE: The UV Lamp Unit contains mercury. If the lamp breaks, then avoid inhalation or ingestion of the debris and avoid exposure to eyes and skin. Never use a vacuum cleaner to clean up a broken lamp as this may scatter the spilled mercury. Obey local regulations and guidelines for the removal and disposal of mercury waste.

Section 1.3: Water Chemistry

Water quality is extremely important for the optimum performance of your UV System. The following levels are recommended for installation:

* Where total hardness is less than 7 gpg, the UV unit should operate efficiently provided the quartz envelope is cleaned periodically. If total hardness exceeds 7 gpg, the water should be softened. If your water chemistry contains levels in excess of those mentioned above, proper pre-treatment is recommended to correct these water problems prior to the installation of your UV System. These water quality parameters can be tested by your local dealer, or by most private analytical laboratories. Proper pre-treatment is essential for the UV System to operate as intended.

Section 2: General Information

Figure 1: UV System Components

The following table lists the components of the UV System:

Section 3: Installation of UV System

CAUTION: Electronic controller must be connected to a Ground Fault Protected Circuit (GFCI) receptacle. Ensure green ground wire ring terminal is securely fastened to ground stud on UV Chamber.

3.1 Installing UV System

Note: To reverse inlet port to suit installation plumbing see Section 3.1 procedure 4.

Figure 2: UV System Diagram

The diagram shows the UV System with INLET and OUTLET ports. Components are labeled 1 through 5. Component 4 is the power cord. Note: UV System should be the final piece of treatment equipment.

• Item 1: Main water shut-off
• Item 2: Optional by-pass assembly
• Item 3: UV System
• Item 4: Drain Plug
• Item 5: Customer supplied GFCI circuit to match voltage

Note: By-pass pipe should be at least 6" above the Arros UV unit and as close to the wall as possible to ensure lamp can be removed.

Prerequisites:

• Determine appropriate indoor location for the UV System. Refer to Figure 2.
• Ensure adequate clearance above UV Chamber to allow for removal of the UV Lamp Unit.
• Make sure to turn off the main water supply and depressurize the line.
• Mount the UV System to the wall with appropriate lag bolts through the two mounting holes located on the metal bracket. The supplied lag bolts are suitable for attachment to wood. Note: Attachments to other materials will require purchasing of alternative hardware.
• Make all necessary plumbing connections. Refer to Figure 2.

Procedure:

1. Figure 2 shows the installation of a typical UV System and its related components. The use of a by-pass assembly is recommended for "off-line" maintenance. If using a by-pass, the system requires a supplementary disinfectant for the distribution system if any water is used during the by-pass condition. During by-pass, the water will NOT be treated, and a “DO NOT CONSUME THE WATER” tag should be physically installed on the by-pass assembly until the system is sanitized and returned to service. For more information, refer to Section 3.2. If water is to be consumed while the system is off-line, it must be boiled for twenty minutes prior to consumption.
2. Select a suitable location for the UV System and its related components. As installing a GFCI is recommended, ensure this is considered during installation. When selecting a mounting location, leave enough space to allow for removal of the UV Lamp Unit (typically a space equal to the size of the UV Chamber itself).

Figure 3: UV System Installation Dimensions

The diagram shows two installation configurations with overall length (L), height (H), and depth (D) measurements. The left diagram shows an 8.5" (21.6 cm) overall length, and the right shows a 16" (40.6 cm) overall length. It indicates minimum clearance equal to UV Chamber overall length above the unit.

3. Mount the UV System to the wall using the supplied bracket. Various connection methods can be used to connect the water source to the system; union type connectors are recommended. Note: DO NOT solder connections while attached to the system as this could damage the O-ring seals.

4. Reversing the inlet and outlet ports.

Note: If reversal of UV System ports is not required, skip this step and proceed to Step 5.

The factory configuration has the inlet port on the left. To reverse, follow these steps:

• 4a: Remove the locknut found on the back side of the UV System.
• 4b: Remove the two Phillips screws that attach the controller unit to the UV Chamber.
• 4c: Pull the controller off of the UV Chamber and rotate it 180 degrees.
• 4d: Align the mounting holes on the controller with the welded #10 stud mounts on the UV Chamber and insert the ground wire back onto the threaded stud.
• 4e: Push the controller firmly down onto the UV Chamber.
• 4f: Reassemble the mounting screws to secure the controller to the UV Chamber.
• 4g: Tighten down the locking nut to secure the grounding wire.

5. Install the UV Lamp Unit into the UV Chamber.

Twist UV Lamp Unit until fully seated, then swing lamp connector around and position over top of the lamp. Press down until the lamp pins are fully inserted into the lamp connector. (Includes ⚠️ Hg symbol).

6. Check for leaks and system operation.

When all plumbing connections are complete, slowly turn on the water supply and check for leaks. The most likely cause of leaks is from the O-ring seals in the UV Lamp Unit or the drain plug. To resolve, shut off water, drain the UV Chamber, remove the affected part, wipe the O-rings and threads, and re-install. Once it is determined that there are no leaks, plug the system into the ground fault interrupter and check the controller to ensure the system is operating properly. The controller should illuminate without any alarms.

Notes:

1. Use a wrench to tighten the drain plug. DO NOT over-tighten.
2. It is normal for the drain plug to make a clicking sound during install.

7. Flush the system.

Allow the water to run for a few minutes to clear any air or dust that may be in the UV Chamber.

Note: When there is no flow, the water in the UV Chamber will become warm. To remedy this, run a cold water tap anywhere in the house for a minute to flush out the warm water.

8. Final Check.

Once it is determined that there are no leaks, plug the system into the ground fault interrupter and check the controller to ensure the system is operating properly. The controller should illuminate without any alarms.

Note: DO NOT look directly at the glowing UV Lamp Unit.

3.2 Cleaning Procedure

The sump housings will be heavy.

CAUTION: Reapply a generous amount of lubricant to the O-ring when reinstalling sumps.

It is imperative that the entire distribution system located after the UV System be chemically cleaned to ensure that the plumbing system is free from any contaminants. The cleaning process must be performed immediately after the UV unit is installed and repeated thereafter whenever the UV System is shut down for service, without power, or inoperative for any reason. The procedure for sanitizing the plumbing system is as follows:

1. Ensure that the UV System remains powered on for the entire cleaning process.
2. Shut off the water supply. Close each faucet.
3. Press the pressure button to release the pressure from the cartridges.
4. Remove the drain plug at the bottom of the sump and place a pail to catch the water. Reinstall the drain plug.
5. Loosen the drain plug at the bottom of the UV Chamber and place a pail to catch the water. Tighten the drain plug, using a wrench. DO NOT over-tighten. Note: It is normal for the drain plug to make a clicking sound during install.
6. Remove the sump housings using a sump wrench.
7. Remove cartridge(s) and pour 2 cups of household bleach solution into the filter housing(s). Note: DO NOT use Hydrogen Peroxide.
8. Reinstall the housings.
9. Open all faucets and turn on the cold water supply followed by hot water (if available) until you smell the bleach.
10. Close all faucets and allow bleach in the water lines for 30 minutes.
11. Shut off the water supply. Remove both housings.
12. Reinstall both the cartridges and housings.
13. Flush all water outlets until bleach can no longer be smelled (at least 5 minutes). Press the pressure button to purge air to complete the cleaning procedure. Inspect for any leaks. Repair all detected leaks.

Notes:

1. The addition of chlorine (bleach) to a hot water tank that has in the past been fed with untreated raw water with high levels of other contaminants (iron, manganese, hydrogen sulphide, organics, etc.) will result in oxidation of these contaminants and may require repeated flushing of the hot water tank. This contingency must be dealt with independently under the start-up procedure for any other conditioners that may form a part of the pre-treatment for the UV unit.
2. The above cleaning procedure will result in a massive chlorine residual far in excess of the 0.5 to 1.0 mg/L typically present in municipally chlorinated water and of a magnitude consistent with the minimum 50 mg/L chlorine solution recommended for the cleaning of distribution systems known to be contaminated. Do not consume water until the complete system has been flushed.

Section 4: Maintenance

WARNING:

• Always disconnect power before performing any work on the UV System.
• Always shut-off water flow and release water pressure before servicing.
• Regularly inspect your UV System to ensure that the power indicators are on and no alarms are present.
• Replace the UV Lamp Unit annually upon controller alert, typically after 1 year or 9000 hours of operation.
• Always drain the UV Chamber when closing a seasonal home or leaving the unit in an area subject to freezing temperatures.

4.1 Remove and Install a UV Lamp Unit

NOTICE:

• Refer to www.lamprecycle.org for lamp disposal.
• DO NOT use water during replacement of UV Lamp Unit.

UV Lamp Unit replacement is a quick and simple procedure requiring no special tools. The UV Lamp Unit must be replaced after 9000 hours of continuous operation (approximately one year) in order to ensure adequate performance.

Procedure:

1. Shut off the water supply. Close each faucet. Press the pressure button to release the pressure from the cartridges.
2. Disconnect main power source and allow the unit to cool for 10 minutes.
3. Loosen the drain plug at the bottom of the UV Chamber and place a pail to catch the water.
4. To remove lamp connector from the UV Lamp Unit, pull lamp connector straight up until the pin sockets disengage from the UV Lamp Unit pins. Rotate lamp connector clockwise until a stop is hit. Then press down to lock in the service position. (Includes ⚠️ Hg symbol).
5. To remove UV Lamp Unit, rotate counter clockwise until the UV Lamp Unit becomes free from the bayonet mounting taps. Carefully pull UV Lamp Unit straight out from UV Chamber, ensuring the UV Lamp Unit does not contact the UV Chamber. Always hold the UV Lamp Unit by the plastic lamp head. (Includes ⚠️ Hg symbol).
6. Insert the new UV Lamp Unit fully into the UV Chamber and rotate clockwise until UV Lamp Unit is fully inserted and aligns with the lock position shown on the controller top.
7. Rotate lamp connector counter clockwise from the service position so it is over top of the UV Lamp Unit connector pins. Press down until the lamp connector fully engages the UV Lamp Unit pins.
8. Tighten the drain plug, using a wrench. DO NOT over-tighten. Note: It is normal for the drain plug to make a clicking sound during install. Open each faucet and turn on water supply. Inspect for any leaks. Repair all detected leaks.
9. Reapply power to the UV System. The End of Lamp timer should now show 365 days remaining. Perform the cleaning procedure. Refer to Section 3.2.

4.2 Cleaning UV Lamp Unit Assembly Quartz Envelope

Minerals in the water slowly form a coating on the quartz envelope. This coating must be removed because it reduces the amount of UV light reaching the water, thereby reducing performance. If the envelope cannot be cleaned, the UV Lamp Unit assembly must be replaced.

Prerequisites:

• Shut off water supply and drain all lines.
• Depressurize the UV System.
• Remove the UV Lamp Unit. Refer to Section 4.1, Steps 1 through 5.

Procedure:

1. Clean the quartz envelope with a cloth soaked in CLR, vinegar or some other mild acid and then rinse with water.
2. Insert the cleaned UV Lamp Unit fully into the UV Chamber and rotate clockwise until UV Lamp Unit is fully inserted and aligns with the lock position shown on the controller top.
3. Rotate lamp connector counter clockwise from the service position so it is over top of the UV Lamp Unit connector pins. Press down until the lamp connector fully engages the UV Lamp Unit pins.
4. Tighten the drain plug, using a wrench. DO NOT over-tighten. Note: It is normal for the drain plug to make a clicking sound during install. Open each faucet and turn on water supply. Inspect for any leaks. Repair all detected leaks. Perform the cleaning procedure. Refer to Section 3.2.

4.3 Replacing Cartridges

The sump housings will be heavy.

CAUTION: It is recommended to change the filter cartridges regularly, approximately 3-4 times per year depending on water quality and usage. A gradual drop in water pressure after the filtration device is an indication that the pre-filter cartridges are nearing the end of their useful life.

Procedure:

1. Disconnect main power source and allow the unit to cool for 10 minutes.
2. Shut off the water supply. Close each faucet.
3. Press the pressure button to release the pressure from the cartridges.
4. Remove the drain plug at the bottom of the sump and place a pail to catch the water. Reinstall the drain plug.
5. Remove the housing(s) using a sump wrench.
6. Remove and discard the old cartridge(s). Install new cartridge(s).
7. Reinstall the housing(s).
8. Open a faucet downstream of the system. Restore power and turn on the water supply. Close the downstream faucet. Press the pressure button to purge air.

Section 5: Operations

WARNING: The advanced warning system has been installed to provide the optimum protection against microbiological contamination in water. DO NOT disregard the warning signals. The best way to ensure optimum UV performance is to have the water microbiologically tested by a recognized testing agency on a regular basis.

5.1 UV System Operation

Note: Firmware updates may modify the UI screens and processes. If necessary, refer to the online manual for most up-to-date information.

Note: The factory default settings on the Controller are as follows: Language = English; LCD Orientation = Vertical. Default settings can be changed in the Settings Screen.

5.2 Home Screen

1. The Home Screen displays the lamp life remaining and counts down from 365 to 0 days as the system is ON.
2. The Home Screen also displays Lamp Status ON/OFF, indicated by the sun symbol in the bottom right hand corner of the screen.

3. A Minor Warning Alarm is initiated once the lamp life reaches 30 days remaining and will also alarm when the lamp life reaches 14 days remaining.
4. A Major Lamp Alarm will be initiated once the lamp life reaches 0 days.

Notes:

1. The UV System Wi-Fi capability is for firmware updates only (Section 5.4) and is not capable of system status or control.
2. Use of a non-VIQUA UV Lamp Unit will result in an ongoing fault mode (minor lamp alarm), including an audible beep every 60 seconds and will impair accurate lamp-life tracking.

Figure 4: Home Screen Examples

The screen displays show different states: Lamp On (365 Days), Minor Alarms (29 Days remaining, warning message), and Major Alarms (0 Days remaining, error message).

5.3 Menu Screen

1. From the Home Screen, press the top left ☰ icon to access the main menu screen.
2. The Menu Screen provides access to four main user screens: Spare Parts, Contact, Information, and Settings.

Figure 5: Menu Screen Icons

The icons shown are: ❌ (Close), ⚙️ (Settings), ❓ (Help), ℹ️ (Information).

5.3.1 Parts Screen

The Parts Screen displays the common replacement part numbers for the UV System.

Note: The replacement parts displayed will be for the system model configured during the setup at the factory and is configurable on the Settings Menu.

Figure 6: Parts Screen Examples

Examples show: Lamp unit for Arros 22 (Part # VA22LU), Drain plug (Part # 411111-R), Controller (Part # VA-CTRL).

5.3.2 Settings Screen

Figure 7: Settings Menu

The Settings Screen allows users to change the following settings:

5.3.2.1 Display Setting - User Interface Orientation

When mounting the UV System in a horizontal installation, the LCD Screen can be configured to the most preferred orientation. Press the arrows to change the LCD Screen orientation. Once the desired orientation is shown, press the Home button.

Figure 8: LCD Screen Orientation Examples

The figure shows two orientations for the LCD screen, one vertical and one horizontal.

5.3.2.2 Lamp Head Status Lights

The white top cap (Halo) of the lamp assembly will illuminate when the lamp is operating. For normal operation (no faults, lamp on), the top cap is blue. When there is a minor alarm condition (lamp life less than 30 days left), the top cap is amber. When there is a major alarm condition, the cap will be red.

Figure 9: Lamp Head Status Lights Examples

Images show Blue Halo (normal operation, 365 days left), Amber Halo (minor alarm, 30 days left), and Red Halo (major alarm, UV Lamp Unit Failure).

5.3.3 Information Screen

The Information menu provides system information including Model number, Firmware revision, Model number, Lamp serial number, and Controller serial number. Additionally, it provides access to register the UV System and find a dealer in your area.

Figure 10: Information Screen, Register Screen and Contact Screen Examples

The Information screen shows Model: Arros 22, Firmware revisions, Lamp serial number, Controller serial number. It includes buttons for 'Register' and 'Contact'. The Register screen shows a QR code and URL for www.viqua.com/register. The Contact screen shows a QR code and URL for www.viqua.com/where-to-buy.

Section 5.4: Firmware Updates

Firmware updates are released periodically to enhance the performance or add features to the controller. New firmware can be uploaded to the controller using the VIQUA App from a smart phone or tablet.

Scan the QR code or click the link below to download the VIQUA App:

Figure 11: iOS Devices

Figure 12: Android Devices

For more details on the VIQUA App, go to: www.viqua.com/arros.

Section 6: Troubleshooting

The following table outlines common alarms, their descriptions, possible causes, and troubleshooting steps:

The following table outlines common symptoms, their possible causes, and possible solutions:

Manufacturer's Dose Flow Chart

Symptom

• Lamp Failure Alarm on New Lamp
• Leak detected at filters

Possible Cause

• Loose connection between lamp and lamp connector
  Moisture build up in connector may keep lamp and connector from making a solid connection
• O-ring damaged, deteriorated or incorrectly installed
  Filter cartridge not centered

Possible Solution

• Disconnect lamp from connector and reconnect, ensuring that a tight fit is accomplished
  Eliminate chance of any moisture getting to the connector and/ or lamp pins
• Remove the sump, wipe the O-ring and threads clean. Ensure the O-ring is fitted properly, then reinstall.
  Remove sump, check for cartridge damage, re-assemble ensuring cartridge is centered.

Section 7: Manufacturer's Dose Flow Chart

Figure 13: Dose Flow Chart

The chart displays UV Dose Curves at 95% UVT @ EOL. The Y-axis shows Flow Rate US (gpm), and the X-axis shows UV Dose (FLUENCE) (mJ/cm²). Curves are shown for Arros 22, Arros 15, and Arros 9 models. It references 1966 US Public Health Standard, Manufacturer's Standard, and NSF/EPA Standard. Note: Not performance tested or certified by NSF.

Section 8: Specifications

The following table details the specifications for the VIQUA Arros UV Systems:

¹ Flow rates based on End of Lamp Life; 20°C.
² For units manufactured before September 23, 2024, port size = 3/4" MNPT
³ Units ending in "/2" are for 230V applications.

Section 9: Manufacturer's Warranty

Our Commitment

VIQUA is committed to ensuring your experience with our products and organization exceeds your expectations. We have manufactured your UV System to the highest quality standards and value you as our customer. Should you need any support, or have questions about your system, please contact our Technical Support team at 1.800.265.7246 or technicalsupport@viqua.com and we will be happy to assist you.

How to Make a Warranty Claim

Note: To maximize the performance and reliability of your VIQUA product, the system must be properly sized, installed and maintained. Guidance on the necessary water quality parameters and maintenance requirements can be found in your Owner's Manual.

In the event that repair, or replacement of parts covered by this warranty are required, the process will be handled by your dealer. If you are unsure whether an equipment problem or failure is covered by warranty, contact our Technical Support team at 1.800.265.7246 or e-mail technicalsupport@viqua.com. Our fully trained technicians will help you troubleshoot the problem and identify a solution. Please have available the model number (system type), the date of purchase, the name of the dealer from whom you purchased your VIQUA product ("the source dealer"), as well as a description of the problem you are experiencing. To establish proof of purchase when making a warranty claim, you will either need your original invoice, or have previously completed your product registration online.

Specific Warranty Coverage

Warranty coverage is specific to the VIQUA range of products. Warranty coverage is subject to the conditions and limitations outlined under "General Conditions and Limitations".

Ten-Year Limited Warranty for VIQUA UV Chamber

VIQUA warrants the UV Chamber on the VIQUA product to be free from defects in material and workmanship for a period of ten (10) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective VIQUA UV Chamber. Please return the defective part to your dealer who will process your claim.

Five-Year Limited Warranty for Electrical and Hardware Components

VIQUA warrants the electrical (controller) and hardware components to be free from defects in material and workmanship for a period of five (5) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Please return the defective part to your dealer who will process your claim.

One-Year Limited Warranty for UV Lamp Units

VIQUA warrants UV Lamp Unit to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Your dealer will process your claim and advise whether the defective item needs to be returned for failure analysis.

Note: Use only genuine VIQUA replacement UV Lamp Units in your system. Failure to do so may seriously compromise performance and affect warranty coverage.

General Conditions and Limitations

None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owner's Manual. Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period applicable to the original part. The above warranties do not include the cost of shipping and handling of returned items.

The limited warranties described above are the only warranties applicable to the VIQUA range of products. These limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products. VIQUA does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA's liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will terminate upon expiration of the applicable warranty period.

Recycling Information

FR: Cet appareil se recycle

FR: À DÉPOSER EN MAGASIN OU À DÉPOSER EN DÉCHÈTERIE

FR: Points de collecte sur www.quefairedemesdechets.fr

FR: Privilégiez la réparation ou le don de votre appareil !