Evonic Fires Stoves Installation Manual

Contents

1. Health and safety
2. Checks before installation – All models
3. Free-standing Installation
4. C-Series Installation
5. C-Series Heater removal
6. Glass Installation - Slotted
7. Glass Installation - Slide
8. Control Methods
9. E-Smart Remote Control
10. E-Smart App Setup
11. Using the E-Smart App
12. Control Overview
13. Programming the Timer
14. Connection Problems
15. Connecting to Amazon Alexa
16. Connecting to Google Home
17. Commands for Voice Control
18. Retro-fitting the Remote Control
19. Warranty

Material Disposal

The following materials and components should be disposed of in accordance with the below table:

EU Directives and UKCA Standards

All Evonic Fires products meet the requirements of the EC Directives. These directives have been met by compliance with the following standards:

• EU 2011-65/EU 2015/863 Restriction of Hazardous Substances.
• References to the relevant designated standards used: EN 55014-1:2006 + A1:2009 + A2:2011 Electromagnetic Compatibility, EN 55014-2:2015 Electromagnetic Compatibility, EN 61000-3-2:2014 Electromagnetic Compatibility (EMC) - Limits for Harmonic Current Emissions, EN 61000-3-3:2013 Electromagnetic Compatibility (EMC) - Limits for Voltage Changes, Voltage Fluctuations and Flicker, EN 60335-1:2012 + A11:2014 Household and similar electrical appliances - Safety, EN 60335-2-30:2009+A11:2012 Household and similar electrical appliances. Safety. Particular requirements for room heaters.

UKCA STANDARDS

All Evonic Fires products are in conformity with the relevant UK Statutory Instruments (and their amendments):

• 2016 No. 1101 The Electrical Equipment (Safety) Regulations 2016
• 2016 No. 1091 The Electromagnetic Compatibility Regulations 2016
• 2012 No. 3032 The Restriction Of Use Of Certain Hazardous Substances In Electrical And Electronic Equipment Regulations 2012

Markings: CE marking, UKCA marking.

Important Information and Health & Safety

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all instructions carefully before using the appliance; use only as described in this manual. Other uses may cause injury or damage.
• Remove all packaging and dispose of it at an appropriate recycling facility.
• When transporting or storing, keep the appliance and power lead in a dry place, away from excessive vibration, and store to avoid damage.
• The fireplace is hot when in use. Avoid burns by not letting bare skin touch hot surfaces. The trim around the heater outlet becomes hot during operation. DANGER: High temperatures may be generated under certain abnormal conditions.
• Do not install immediately in front of a fixed socket outlet.
• Do not install in the immediate surroundings of a bath, shower, swimming pool, or any area where the appliance could contact water or humidity (e.g., a bathroom).
• Do not use in areas where gasoline, paint, or other flammable liquids are used or stored.
• This appliance is only suitable for indoor use; do not use outdoors.
• Do not cover the appliance, or obstruct the air inlet/outlet, as this may cause overheating.
• Keep the power lead away from hot surfaces and the heater outlet. Do not route the power lead in front of the appliance or under carpets/rugs. Do not allow the power lead to be coiled up once installed, as this can cause overheating.
• The appliance must be firmly fixed to or recessed into a flat internal wall.
• A maintenance hatch must be installed into the surrounding installation to allow future access.
• Always use a certified electrician for new circuits or outlets. Use properly grounded, fused, and polarized outlets.
• Where the power lead passes through masonry walls or stone surrounds, ensure suitable rubber bushes are fitted at any possible wear points.
• If the power lead is damaged, do not use the appliance until it has been replaced.
• Do not use any external switching device, timers, or extension leads. Do not connect to a circuit that is frequently switched on and off by the utility.
• In case of malfunction, switch off the appliance and disconnect it from the mains power supply. Have the appliance inspected by a certified electrician before reusing.
• Do not use the appliance if it is damaged. Contact the retailer if any damage occurs.
• Any repairs must only be performed by a certified electrician.
• Exercise extreme caution when any heater is used by, located near children or people of reduced mobility, or when the unit is left operating unattended.
• Young children should be supervised to ensure they do not play with the appliance.
• Disconnect from the power supply before cleaning, maintenance, or relocation. Do not use steam cleaners or aerosols near the appliance.
• Do not burn wood or anything else in this appliance.
• Do not strike the glass. The glass is toughened safety glass and will shatter into small chunks if broken, reducing the risk of injury.
• Do not drill or screw any new holes into the appliance.

Checks Before Installation - All Models

Installation Do's and Don'ts

Before installing, please read and take into account the following important requirements:

• Consult a qualified professional to check the structure of the installation site.
• If installing into an existing chimney, ensure the flue is adequately blocked off.
• The appliance must never be installed in front of an electrical socket.
• The appliance must not be installed anywhere it may come into contact with water (e.g., a bathroom).
• Do not wet plaster directly onto the appliance.

Pre-Installation Check

We recommend turning on the appliance before installation. Connect the appliance to a power source using the provided electrical lead and depress the right side of the ON/OFF switch. Remove the electrical lead from the wall and continue with the installation.

Note: The image below shows the C600 appliance. ON/OFF switch and Power Inlet locations may vary by model. Refer to page 6 for all model locations.

Diagram showing a fireplace unit with labels pointing to 'Power Inlet' and 'On/Off Switch'.

Stove Installation - Banff / Halden / Tuva / Halmstad

Free-Standing Installation

The following models are free-standing appliances, meaning they can be situated almost anywhere without complex installation. After removing outer packaging and testing (see page 5), these models can be placed in situ. Position them as close to a plug socket as possible to avoid the power lead running along the floor and creating a trip hazard.

Diagrams illustrating the free-standing installation of various Evonic Fires stove models (Halden, Tuva, e-lectra Banff, Halmstad), indicating the location of the Power Inlet and ON/OFF Switch for each.

Stove Installation - C600/C800/C900

1. Once your studwork frame has been constructed, slide the appliance into the prepared void.
2. Once the appliance is in place, secure it by screwing it into the studwork frame. There are 4 holes located in each corner.

Diagrams detailing the installation of C-series stoves into studwork. The first shows the appliance sliding into a prepared void. The second illustrates securing the appliance with screws, highlighting the four corner mounting points. A third diagram shows the front view of the installed appliance.

Continued Installation - C-Series

1. Once the fire is secured, the outer frame is attached. The outer frame of C-series models comes with either a 3-sided or 4-sided frame, attached using a combination of magnets and a push-fit method. The frame slides perfectly into the front of the stove.

Diagram showing the attachment of an outer frame to a C-series fireplace. Dotted lines indicate suggested positions for magnets used to secure the frame, with a note that magnets can be positioned along the plaster kit for extra support.

C600/C800/C900 Heater Removal

1. The heater for the C600, C800 & C900 can be accessed from the front. Following glass removal steps, remove the front and rear glass to expose the heater housing. The housing is attached using 4 screws, one in each corner.
2. Unscrew the heater housing and carefully pull it towards you. To fully remove, detach the wiring. Ensure the fire has been turned off at the mains before attempting this.

Diagrams illustrating C600/C800/C900 heater removal. The first shows the front glass and rear glass removed to access the heater housing, attached by four screws. The second shows the heater housing pulled forward, with wiring connections needing to be detached. A warning emphasizes turning off the mains power before proceeding.

Glass Installation - Slotted Install

The slotted install of the front glass applies to the e-lectra Banff, C-series range, Halmstad, and Tuva models. The process shown is for the Halmstad, but applies to all three models.

1. To install the front glass, locate the four keyhole slots on the front of the appliance and the four screws on the back of the front glass.
2. Align the screws and screw holes, slot them into each other, and allow the glass to drop into place.

Warning: Always support the glass throughout the entire process until it is fully fitted. The glass is toughened safety glass and if broken will shatter into many small chunks.

Diagrams for slotted glass installation. The first shows keyhole slots on the appliance front and screw heads on the back of the glass. The second illustrates aligning the screws with the slots and allowing the glass to drop into place. A warning highlights the need to support the glass and notes it is toughened safety glass.

Glass Installation - Slide Install (Halden Model)

1. To remove the glass from the Halden model, first slide the lid back slightly, then lift.
2. Now you can slide the glass vertically out of the appliance.

Warning: Always support the glass throughout the entire process until it is fully fitted. The glass is toughened safety glass and if broken will shatter into many small chunks.

Diagrams for slide glass installation (Halden model). The first shows the lid sliding back and lifting to allow glass removal. The second depicts the glass sliding vertically out of the appliance. A warning emphasizes supporting the glass and notes it is toughened safety glass.

Controlling Your Fire

There are two ways to control all the features of your Evonic appliance: remote control or the e-smart App.

Visual comparison of the Evonic Fires remote control and the Evonic Fires E-SMART APP on a smartphone.

Wi-Fi Router Requirements:

• Compatible with IEEE 802.11n/g/b
• WPA2 encryption
• Radio frequency: 2.4GHz band
• Wireless auto channel: auto search for wireless LAN radio channel free of interference
• Support for the User Datagram Protocol (UDP)
• Minimum distance from your internet router to the fire should be 70cm.

Smart Device Requirements:

• Minimum device requirements: iOS 8.0 or Android 10.

E-Smart Remote Control

Illustration of the Evonic Fires remote control with callouts detailing the function of each button:

• Top Left: Turn your fire ON and OFF.
• Top Right: Turn your feature lights and overbed illumination ON and OFF.
• Middle Left: Turn your heater ON.
• Middle Right: Turn your heater OFF.
• Bottom Left: Change the flame animation (Not applicable with single colour models).
• Bottom Left: Adjust the brightness.

With the remote control, the heater is pre-set to 28°C. To adjust the temperature, use the app. The brightness button adjusts the fire's brightness by 0%, 25%, 50%, and 100%.

Setting Timers Using Your Remote

You can set up timers easily using your remote control. Once the fire is on, press the Heater ON icon to set a 15-minute timer. Each click adds another 15 minutes, up to a total of 90 minutes (6 clicks).

E-Smart App Setup

To begin using the app, pair your appliance. A YouTube video is available for guidance. Alternatively, follow the step-by-step guide below:

1. Make sure your fire is plugged in and the switch is ON. Turn on your fire by pressing the ON/OFF switch to the 'ON' position.
2. Download the E-Smart Cloud app from the Apple Store or Google Play Store.
3. Open the Settings panel on your device and connect to the fire's wireless connection. The Wi-Fi name will vary by model.
4. Open the E-Smart app on your device.

A QR code linking to a YouTube video for E-Smart App setup. Followed by four steps with smartphone screenshots demonstrating the E-Smart Cloud app setup: powering on the fire, downloading the app, connecting to the fire's Wi-Fi, and opening the app.

Continued E-Smart App Setup

1. Open the settings panel on the app's Home Screen.
2. Scroll down to the 'IoT Registration' section, enter your email address, and create a password. Press 'Save'. Then select the grey Wi-Fi button.
3. Select your router from the dropdown box and enter your router's password. Press the eye icon ?️ to check for mistakes. Press 'Save and Connect'. Only select Static IP if advised by an IT professional.
4. The pairing process between your device, the fire, and your router will take place. This may take a few minutes. When the app shows 'Redirect', the fire's lighting may change colour; this is normal. To complete setup, turn your fire off and then back on.

Continuation of E-Smart App setup with four steps and smartphone screenshots: accessing app settings, IoT registration (email/password), selecting Wi-Fi network and entering password, and the pairing process.

Using the E-Smart App

Smartphone screen displaying the Evonic Fires E-SMART APP home page, with callouts for 'Control Overview', 'Timer settings', 'Shop', 'General settings', and buttons to turn the fire and heater ON/OFF.

To enter the Control Overview, select the light bulb icon on the top left or the central temperature box.

Control Overview

Smartphone screen displaying the E-SMART APP 'Control Overview', with callouts for 'Temperature dial', 'Target temperature', 'Animation choice', 'Turn your feature lights ON or OFF', 'Lighting settings', 'Flame speed / brightness bar', and 'Fuel bed speed / brightness bar'.

To adjust the desired temperature, ensure the heater is selected on the Home Page. Then press, hold, and rotate the temperature dial.

The animation dropdown allows you to choose the flame effect; more effects are available from the shop. The 'Feature lights' button activates over-fuel-bed lights and side down-lighters (if applicable). Lighting settings allow adjustment of flame and fuel bed brightness by sliding a tab left (lower) or right (increase). To change LED flame effect speed, single press the speed setting option and slide the top dial left (slow) or right (increase). The fuel bed speed is adjusted similarly with the lower tab.

Programming the Timer

1. Single press the clock icon on the Home Page to begin programming the Timer.
2. Input your desired time, select the action (Fire ON/OFF, Heater ON/OFF), deselect days you don't want it to apply to, and press 'Save'.
3. The screen will show your set timer. To delete, press the bin icon ?️. To add another timer, scroll down and repeat. Press the Back button to return to the Home Page.

Also shows app interface elements for updating the fire and logging out.

Problems Connecting & Resetting Your Fire

Problems Connecting:

If you have trouble connecting your fire with your device and router, try these steps:

• Switch fire OFF.
• Switch Wi-Fi router OFF.
• Switch fire back ON (keeping router OFF).
• Open your device's Wi-Fi settings, find and select your product/fire.
• Open the e-smart App and select the settings icon.
• In 'Device Name', rename your fire (avoid numbers or spaces).
• In Settings, scroll to IoT Registration and check your email and password are correct. Use the eye icon ?️ to see mistakes. Press save.
• Check you have selected the correct network and Wi-Fi password. Use the eye icon ?️ to check for mistakes.
• Ensure 'Static IP' is NOT selected (unless advised by an IT professional). Press Save and Connect.
• Wait 2 minutes for the fire to reconnect. The app will show the home screen upon completion.
• Switch your fire OFF.
• Switch your Wi-Fi router back ON.
• Switch your fire back ON.

If your Wi-Fi signal is weak, the App will show a red warning message. If problems persist, contact the service department.

Resetting Your Fire:

If you entered a wrong email or password during setup, you may need to reset your fire to factory settings. Ensure your fire is updated to the latest version (see page 22). Once updated, reset by turning the fire off and on at the power switch 5 times, with 1 second between each click. An audible beep will confirm the reset. You can then continue with the setup process on page 18.

Smartphone interface examples for troubleshooting connection problems and resetting the fire.

Connecting to Amazon Alexa

Follow these steps to link your Evonic Fires Halo skill with Amazon Alexa:

1. Once your fire is installed and switched on, download and open the Amazon Alexa app. Press 'More' in the bottom right corner.
2. Press 'Skills & Games' on the pop-up list.
3. Press Search and type 'evonicfires'. Select the Evonicfires Halo skill icon.
4. On the Evonicfires Halo skill page, press 'Enable to Use' to go to the login page.
5. Enter the login details previously entered in the app setup process and press 'Log In'.
6. After a few moments, your account will be linked. Press 'Close'.
7. Press 'Discover Devices' to search for your fire.
8. Your fire will appear as two devices (heater and effects). Press the second option and 'Set up Device'.

Four steps with smartphone screenshots detailing the process of connecting to Amazon Alexa, including finding and enabling the Evonicfires Halo skill.

Connecting to Google Home

Follow these steps to link your appliance with Google Home:

1. Once your fire is installed and switched on, download and open the Google Home app. Press the plus symbol + in the top left corner.
2. Press 'Set up Device' on the pop-up list.
3. Press 'Works with Google'.
4. Press the Search icon in the top right corner.
5. Type 'Evonic Fires', press search, and select the Evonic Fires E-Smart icon.
6. On the Evoflame login page, enter your app setup login details and press 'Log In'. Your appliance is now paired with Google Home!

Four steps with smartphone screenshots detailing the process of connecting to Google Home, including adding a device and searching for compatible services.

Commands for Voice Control

Commands for Amazon Alexa

When using Amazon Alexa, substitute 'the fire' with your appliance's name. ALEXA CAN ONLY CHANGE THE TEMPERATURE BETWEEN 10°C & 32°C.

• Turning Appliance ON/OFF: "Alexa, turn fire on." / "Alexa, turn the fire off."
• Turning Heater ON/OFF: "Alexa, set fire heater to auto." / "Alexa, set fire heater to off."
• Changing Temperature: "Alexa, set temperature to 27 degrees." / "Alexa, make it warmer in there." (Increases by 3°C) / "Alexa, make it cooler in there." (Decreases by 3°C)
• Changing Flame Effect: "Alexa, set animation to..."

Commands for Google Home

When using Google Home, substitute 'the fire' with your appliance's name. The Google Home app cannot control the heater.

• Turning Appliance ON/OFF: "Ok Google, turn on the fire." / "Ok Google, turn off the fire."
• Changing Flame Effect: "Ok Google, change the animation to... on the fire."

Retro-fitting the Remote Control

To retro-fit your remote on older models, follow these steps BEFORE attempting to use the remote control system:

1. To begin, press the 'update' icon on the e-smart cloud app home screen.
2. Once the fire has updated, select the settings icon on the home screen.
3. Once the settings panel is open, click 'other options'.
4. Scroll down to the section that states 'allow remote control (universal)'. Ensure this is highlighted and press save.
5. Press save. You will hear an audible beep to notify you of the pairing.
6. Turn your fire OFF, then back ON. Your remote will now be paired and ready to use.

Six steps with smartphone screenshots illustrating the process of retro-fitting the remote control, involving app updates and settings adjustments.

Warranty

Evonic Fires offers a 5-year warranty: 1 year parts & labour + 4 years parts supplied. These terms apply to products purchased after May 1st, 2022. Appliances dispatched before this date may have an alternative warranty (usually 2 years) as detailed in the supplied Installation and User Instructions.

To receive your Extended Warranty, your Evonic Fires product must be purchased from an authorised stockist and registered via the online form at evonicfires.co.uk/register-your-product. The warranty period commences on the date of purchase.

The product must be adequately serviced and maintained. Evonic Fires offers maintenance call-outs at a cost; contact head office for details. Refer to your Evonic Installation Instructions for service and maintenance information.

During the extended warranty period, only parts supplied or authorised by Evonic Fires can be used for repairs. Spare parts can be obtained by contacting the service department at service@evonicfires.co.uk or calling 01789 263868.

Consumable items (glass, screens, LEDs, filters, power supplies) subject to normal wear and tear or requiring replacement due to normal maintenance are not covered by the extended warranty but are covered for the first 12 months.

To make a warranty claim, provide evidence (pictures, videos, or both) to the service department. Failure to supply evidence may invalidate or delay the claim. Evonic Fires engineer visits incur a service charge after the first year. Work carried out or parts fitted by third parties are not accepted or reimbursed unless pre-approved.

Warranty Exclusions and Limitations

The Evonic Extended Warranty does not cover:

1. Damage resulting from installation and usage not in accordance with CK Fires Ltd installation and operation instructions, or if installation does not conform to local building, fire, and safety regulations.
2. Issues with mains/spur connections of power supply.
3. Damage resulting from inadequate maintenance (refer to CK Fires Ltd Installation and Operating Instructions).
4. Damage caused by unauthorised modifications, use, or repair.
5. Damage or defects caused by storage in a damp, unheated environment.
6. Consequential loss related to other associated products not supplied by CK Fires Ltd.
7. Consequential loss related to decorations, furnishings, or other household assets.
8. Removal and re-installation costs.

Repaired or replaced products are covered only for the remainder of the original warranty period. Claims must be reported to your retailer or CK Fires Ltd within 14 days of the fault occurring. For faults during warranty years 2-5, CK Fires Ltd will supply necessary components or goods free of charge. CK Fires Ltd's liability is limited to the purchase price paid for the goods, except where prohibited by statute. CK Fires Ltd reserves the right to replace goods or refund the purchase price. UK law prevails for products sold outside the UK and Ireland. The Evonic Fires Extended Warranty does not affect your statutory rights.

Register Your Evonic Fire: By registering your product on the website, you ensure 4 years parts-only cover on top of your standard one-year warranty. Scan the QR code [QR Code] to go directly to the registration page.

Report a Fault: If you experience difficulties, scan the QR code [QR Code] to visit the 'Report a Fault' page for assistance.

Contact Information

CK Fires Ltd / Evonic Fires

1, Evonic House, Clifford Park, Clifford Lane, Stratford-on-Avon, CV37 8HW

Tel: +44 (0)1789 263868 Fax: +44 (0)1789 293080

Email: sales@evonicfires.co.uk

Website: www.evonicfires.co.uk

Follow us on: Instagram | Facebook | Twitter | LinkedIn @evonicfires