100-Day Ergonomic Pillow Trial

Terms and Conditions

Customers who wish to return or exchange their purchased pillow must bring the original sales invoice to the IKEA store where the item was purchased to process the exchange or refund within 100 days from the purchase date.

Online shopping customers must email the online shopping order invoice to enquiry@ikea.com.hk and follow the instructions of the customer service staff to the nearest store for processing.

1. The 100-day pillow trial guarantee is valid on the ergonomic pillows of the LÖKSTAMFLY, ROSENSKÄRM, BJÖRKPYROLA, KLUBBSPORRE, HÅRGÄNGEL, KVARNVEN, HIRSSTARR, RAMSLÖKSMAL, NORDSTÅLÖRT, HAGTORNSFLY, ISRANUNKEL; BRUKSVARA and PAPEGOJBUSKE are excluded.
2. Refund or exchange procedures must be completed within 100 days from the purchase date. You can exchange at most once.
3. All exchanged products are only eligible for exchange at the IKEA store where the original purchase was made, within the specified date, for other similar products. Customers must pay the difference if they choose a higher-priced product. If customers choose a lower-priced product, the difference will be refunded via gift card.
4. Refunds will be issued in the original payment method. If payment was made by credit card, please bring the credit card used for the transaction.
5. Products purchased under a credit card installment plan are not eligible for refund. Once a credit card installment plan is confirmed, it cannot be cancelled.
6. Refunds or exchanges will not be accepted for any damage caused by human error.
7. The returned pillow must be of the same model as stated on the sales invoice.
8. Refunds are applicable only to the product price and do not include service charges.
9. This trial service is not applicable to special display items.
10. This trial service does not include home delivery.
11. IKEA reserves the right to amend the terms and conditions of this guarantee at any time.
12. In case of any dispute, the English version of all terms and conditions shall prevail.

100-day ergonomic pillow trial

It takes time for you and your new pillow to get used to each other. That's why we give you 100 days to be sure you're compatible. You are welcome to exchange for another one, or have your money back!

Terms and conditions

Customers should bring the original sales invoice to the store where you purchased for refund or exchange within 100 days upon pillow purchased day. Online shopping customers need to email the online shopping order invoice to enquiry@ikea.com.hk and follow the instructions of the customer service staff to the nearest store for processing

1. The 100-day pillow trial guarantee is valid on the ergonomic pillows of the LÖKSTAMFLY, ROSENSKÄRM, BJÖRKPYROLA, KLUBBSPORRE, HÅRGÄNGEL, KVARNVEN, HIRSSTARR, RAMSLÖKSMAL, NORDSTÅLÖRT, HAGTORNSFLY, ISRANUNKEL; BRUKSVARA and PAPEGOJBUSKE are excluded.
2. All refund or exchange must be completed within 100 days from the date of delivery. Exchange of pillow cannot be more than once.
3. All replacement products can only be exchanged for other similar products at the IKEA store of the purchased item within the specified date. The customer is liable to pay the difference for a higher valued item and the difference will be refunded as a gift card if he chooses a lower valued item.
4. We will give you a full refund by the same method as your original payment for products that are returned with the invoice. For payment made with credit card, please bring the concerned credit card with you.
5. No refund will be made to items purchased under any Credit Card Instalment Program. Once the Credit Card Instalment Program is confirmed, no refund will be allowed.
6. No refund or exchange will apply if any incidental damage to the pillow is found.
7. The pillow returned must be of the same model as stated in the sales invoice.
8. Refund is only applicable to product price and not service charges.
9. This policy is not applicable to bargain items.
10. This policy does not provide the home delivery service.
11. All decisions of IKEA shall be final.
12. In the event of discrepancy, the English version shall prevail.