Zaptec Go: Smart, Small, and Safe

Zaptec Go Works with Any Car

No matter what you drive or where you're going, Zaptec Go is the surest way to power your journey. Built on leading-edge Norwegian green tech, Zaptec has created a charger that's as smart on the inside as it is simple on the outside.

Important Information

WARNING!

• Read through the instructions carefully and familiarize yourself with the equipment before you start using it.
• This equipment must only be installed, repaired, and maintained by qualified personnel. Repairs must be carried out by Zaptec or a pre-approved workshop.
• All applicable local, regional, and national laws and regulations must be followed when installing, repairing, and maintaining the product.
• Do not install or use a product which is damaged in any way. See the information in the chapter on Support and Repairs.
• Only use approved cabling for the installation.
• Do not insert foreign objects into the Type 2 socket.
• Do not use high-pressure washers to clean the charger station. Follow the instructions in the chapter Storage and Maintenance.
• Avoid installing the charger in a location which is exposed to direct sunlight.
• Adapters are permissible – A conversion adapter from the charger outlet must only be used if specified and approved by the vehicle manufacturer or charger producer.
• Read the guarantee at zaptec.com/guarantee or contact Zaptec support and request a copy.

Installing Zaptec Go

The Zaptec Go unit features:

• Status light: Indicates the charging status.
• Charge card authentication (RFID): For authorizing charging sessions.
• Type 2 socket: For connecting the charging cable.
• QR-code for installation and activation: Located inside the charger.

Scan the QR code provided for the installation video.

Included in the box

• 1 x Zaptec Go unit
• 4 x T20 screws (Type A)
• 2 x T20 screws (Type B)
• 2 x T20 screws (Type C)
• 3 x Cable seals (for 12-18 mm and 8-14 mm cable diameters)
• 1 x Cable clamp
• User Manual
• Installation Manual

Installation Steps

1. Remove the front cover

Carefully remove the front cover, typically by unscrewing the screws labeled 'C'.

2. Mount the charging station

Using the built-in spirit level, ensure the charging station is mounted straight and at the appropriate height. The recommended height is 0.9 meters. Secure the unit using the screws labeled 'A'.

3. Connect the power cable

Choose one of the three entry options (top, back, or bottom) and punch out the corresponding hole. Carefully pull the terminal cover downwards to remove it. To ease removal, gently press the retaining tab near the configuration switch while pulling downwards.

The Zaptec Go requires an upstream circuit breaker and a dual-pole RCD Type A.

4. Secure cable

Prevent the cable from dislocating by using the cable clamp and screws (max torque 3 Nm). Use the cable seals to ensure the installation is water-resistant.

5. Electrical connection

Connect all wires firmly, pressing down all levers as illustrated. Ensure wires are safely attached. Replace the terminal cover and turn on the circuit breaker. Ferrules are optional.

Electrical wire dimensions:

• Maximum wire cross-section: 6 mm²
• Maximum cable length to strip: 12 mm

6. Configure charging station

Before proceeding, install the Zaptec App from the App Store (iOS) or Google Play Store (Android) and ensure Bluetooth is enabled on your phone.

When the Zaptec Go charger is switched on, the status indicator will be orange, indicating it is ready for configuration.

Scan the QR code for the configuration video.

To configure the Zaptec Go with a Zaptec account:

1. Open the Zaptec app and log in with your Zaptec account.
2. From the Home screen, tap the symbol (•••).
3. Select the “Install product” button.
4. Scan the QR code located inside the charger.
5. Set the installation details (circuit breaker size, maximum current, and country).
6. If the settings are correct, tap Finish.

To configure the Zaptec Go without a Zaptec account:

1. Open the Zaptec App.
2. Tap "Install a charging station".
3. Scan the QR code located inside the charger.
4. Set the installation details (circuit breaker size, maximum current, and country).
5. If the settings are correct, tap Finish.

Switch configurations:

Zaptec recommends using the Zaptec App for configuration. However, manual configuration is possible using the switch, though this may limit functionality.

Note: When configuring with the switch, the circuit breaker value and available power for charging are set to the value selected by the switch.

7. Confirm status indicator

Configuration is complete when the circular light (status indicator) changes from green to white.

8. Mount the front cover

Secure and lock the front cover (max torque 1 Nm).

9. That's it!

If all steps have been followed, the Zaptec Go should be configured and online. Hand over the User Manual to the owner of the charger.

Remind the owner to create a Zaptec App account to activate and connect to the Zaptec Go charger.

10. Install multiple chargers

For installations with several Zaptec Go units, ensure the circuit breaker and dual pole RCD are of Type A and have values equal to the number of chargers.

Each Zaptec Go requires its own circuit breaker and RCD Type A.

Load Balance: Maximum 32A in total to the chargers. NB: Equal value.

Features:

• Integrated residual current protection: RDC-DD (6mA DC) according to IEC 62955.
• Integrated open PEN fault detection according to BS 7671:2018 Amendment 1:2020 clause 722.411.4.1 (iv).

11. Status light indicator

12. Support and repairs

If you encounter an issue, please consult the Troubleshooting section before contacting Zaptec Support. You can also visit zaptec.com/support.

13. Troubleshooting

The charging station is not online (4G LTE-M)

• Inadequate network coverage.
• 4G not activated on the charging station.
• 4G base station not supporting LTE-M.

Unable to connect to Wi-Fi

• Check that the SSID (network name) and password for the Wi-Fi are correct.
• If the network is not visible, ensure the Wi-Fi access point uses 2.4 GHz (5 GHz is not supported) and channels between 1 and 11.
• If the SSID is hidden, enter the SSID and password manually using “Other” in the network list.

Charging does not start

• If the status indicator is yellow, it may be waiting for authorization. Check if authorization is enabled.
• If the status indicator is green, check if the charger is scheduled to charge and has the correct current allocated in the Zaptec portal.

*In accordance with UK Smart Charging legislation, the charger is pre-configured with a schedule that prevents charging between 8am-11am and 4pm-10pm on weekdays. Charging will be paused during these times. The schedule can be disabled or amended using "Configure product" in the Zaptec App.

**Zaptec Portal manages the smart charging infrastructure, continuously monitoring, balancing, and optimizing load between charging stations.

The charging is slow

The charging speed is limited by the weakest factor among: main power grid, circuit breaker, charging cable, On-Board Charger (OBC), or Eco Mode (in selected countries).

• Check the standalone current setting in the Zaptec App by repeating "Install Zaptec Go".
• Check the installation and charger power management settings in the Zaptec Portal. Read more on zendesk.zaptec.com.

Zaptec Charger AS collects product data via the network. For more information, refer to our privacy guidelines at zaptec.com/privacy.

14. Storage and Maintenance

The product must be kept in a dry room with a stable temperature. Periodic maintenance recommendations include:

• Wipe down the charging station with a damp cloth.
• Check that the charging connector is free of all foreign materials.
• Check that the charging station has no external, physical damage.

For publicly accessible installations, an annual inspection must be carried out by qualified personnel in accordance with Norwegian or local legislation and regulations.

15. Technical specifications

Mechanical and installation

General

Connectivity

Integrated energy meter

Integrated RDC-DD

Upstream circuit breaker and RCD

Integrated open PEN fault detection