FactoryTalk View Machine Edition Installation Guide

Original Instructions

Important User Information

Read this document and the documents listed in the additional resources section about installation, configuration, and operation of this equipment before you install, configure, operate, or maintain this product. Users are required to familiarize themselves with installation and wiring instructions in addition to requirements of all applicable codes, laws, and standards.

Activities including installation, adjustments, putting into service, use, assembly, disassembly, and maintenance are required to be carried out by suitably trained personnel in accordance with applicable code of practice.

If this equipment is used in a manner not specified by the manufacturer, the protection provided by the equipment may be impaired.

In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or application of this equipment.

The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on the examples and diagrams.

No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in this manual.

Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is prohibited.

Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous environment, which may lead to personal injury or death, property damage, or economic loss.

ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence.

IMPORTANT: Identifies information that is critical for successful application and understanding of the product.

Labels may also be on or inside the equipment to provide specific precautions.

Preface

About the FactoryTalk View documentation

This manual describes:

The FactoryTalk View documentation set includes the following documents.

Documents Descriptions
FactoryTalk View ME Installation Guide Available in PDF format:
  • On the FactoryTalk View installation DVD
  • From the Help menu in FactoryTalk View Studio
  • From the Rockwell Automation® Literature Library (publication VIEWME-IN003)
FactoryTalk View ME User's Guide Provides comprehensive information about designing and developing FactoryTalk View ME applications. Available in PDF format:
  • On the FactoryTalk View installation DVD
  • From the Help menu in FactoryTalk View Studio
  • From the Rockwell Automation Literature Library (publication VIEWME-UM004)
Release Notes Provides the latest information about updates and program features. Available in HTML format:
  • On the FactoryTalk View installation DVD
  • On the installation Welcome page
  • From the Help menu in FactoryTalk View Studio
  • From the Rockwell Automation Product Compatibility and Download Center
Help Provides procedures and reference information. Available in HTML format:
  • From the Help menu in FactoryTalk View Studio
  • From editors and dialog boxes used to develop FactoryTalk View ME applications.
MobileView Tethered Operator Terminal User Manual Describes how to install and operate the MobileView™™ Tethered Operator terminal. Download from the Rockwell Automation Literature Library, MobileView Tethered Operator Terminal User Manual (publication 2711T-UM001)
PanelView Plus 7 Standard Terminals User Manual Describes how to install, configure, and use FactoryTalk View ME on PanelView™™ Plus 7 Standard terminals. Download from the Rockwell Automation Literature Library, PanelView Plus 7 Standard Terminals User Manual (publication 2711P-UM007)
PanelView Plus 7 Performance Terminals User Manual Describes how to install, configure, and use FactoryTalk View ME on PanelView Plus 7 Performance terminals. Download from the Rockwell Automation Literature Library, PanelView Plus 7 Performance Terminals User Manual (publication 2711P-UM008)
PanelView Plus 6 Terminals User Manual Describes how to install, configure, and use FactoryTalk View ME on PanelView Plus 6 terminals. Download from the Rockwell Automation Literature Library, PanelView Plus 6 Terminals User Manual (publication 2711P-UM006)
Configure System Security Features Provides configuration instructions in these areas:
  • Infrastructure components
  • FactoryTalk components
  • FactoryTalk Security policies
  • FactoryTalk AssetCentre features
Additionally security checklists are included to assist in performing security assessments. Download from the Rockwell Automation Literature Library, Configure System Security Features (publication SECURE-UM001)
System Security Design Guidelines Provides guidance in these areas:
  • System security
  • Networks and communications security
  • Control system hardening
  • User access management
  • Control system monitoring
  • Device disposal
Download from the Rockwell Automation Literature Library, System Security Design Guidelines (publication SECURE-RM001)
CIP Security Application Technique Details how to implement CIP Security in production systems. Download from the Rockwell Automation Literature Library, CIP Security Application Technique (publication SECURE-AT001).

Legal Notices

Rockwell Automation publishes legal notices, such as privacy policies, license agreements, trademark disclosures, and other terms and conditions on the Legal Notices page of the Rockwell Automation website.

End User License Agreement (EULA)

You can view the Rockwell Automation End User License Agreement (EULA) by opening the license.rtf file located in your product's install folder on your hard drive.

The default location of this file is: C:\Program Files (x86)\Common Files\Rockwell\license.rtf.

Open Source Software Licenses

The software included in this product contains copyrighted software that is licensed under one or more open source licenses.

You can view a full list of all open source software used in this product and their corresponding licenses by opening the index.html file located your product's OPENSOURCE folder on your hard drive.

The default location of this file is: C:\Program Files (x86)\Common Files\Rockwell\Help\<product name>\Release Notes\OPENSOURCE\index.htm

You may obtain Corresponding Source code for open source packages included in this product from their respective project web site(s). Alternatively, you may obtain complete Corresponding Source code by contacting Rockwell Automation via the Contact form on the Rockwell Automation website. Please include "Open Source" as part of the request text.

Commercial Software Licenses

This software also includes these commercially licensed software components:

Component Copyright
Symbol Factory 3.0 License Copyright Software Toolbox, Inc. 1996-2020
Stingray 12.2 License Copyright 2017, Rogue Wave Software, Inc.
Farpoint Datagrid 3.0.0 License Portions Copyright © GrapeCity, Inc. 1987-2018.
BCGControlBar Pro for MFC 30.0 License Copyright 1998 - 2020 BCGSoft CO Ltd.

Chapter 1

FactoryTalk View ME system basics

This chapter describes:

What is FactoryTalk View ME?

FactoryTalk® View Machine Edition (ME) software is a versatile HMI application that provides a dedicated and powerful solution for machine-level operator interface devices. As an integral element of the Rockwell Automation visualization solution, FactoryTalk View ME provides superior graphics, run-time user management, language switching, and faster commissioning time through a common development environment.

FactoryTalk View ME allows for a consistent operator interface across multiple platforms, including PanelView Plus and Windows desktop solutions and consists of:

FactoryTalk View ME software package

In addition to FactoryTalk View Studio for Machine Edition and FactoryTalk View ME Station, the FactoryTalk View ME software package also includes:

Software Description
FactoryTalk Services Platform FactoryTalk Services Platform provides a set of common services (such as diagnostic messages, health monitoring services, and access to real-time data) for all the FactoryTalk products and applications used in a control system. FactoryTalk Services Platform is installed automatically.
FactoryTalk Administration Console FactoryTalk Administration Console is a stand-alone tool for developing, managing, and securing multiple applications.
FactoryTalk Diagnostics FactoryTalk Diagnostics collects and provides access to activity, status, warning, and error messages generated throughout a FactoryTalk system.
FactoryTalk Activation Manager All FactoryTalk View software must be activated using FactoryTalk Activation Manager. FactoryTalk Activation Manager is automatically installed when you install FactoryTalk View.
FactoryTalk Linx FactoryTalk Linx is a communication server built around FactoryTalk technology to assist in developing and running your FactoryTalk View ME applications. For communications with Allen-Bradley local and remote devices, particularly with Logix 5000™™ controllers, FactoryTalk Linx is the recommended data communications software for FactoryTalk View applications.
FactoryTalk Updater Agent The FactoryTalk Updater utility assists management of installed Rockwell Automation software by announcing new versions and patch roll-ups.

FactoryTalk View installation DVD

The FactoryTalk View installation DVD provides all the software you need to develop and run local applications confined to a single computer, or distributed control systems that involve several computers, connected over a network.

Depending on needs, the architecture of a FactoryTalk View application represents different parts of your plant or process. To accommodate those requirements, these FactoryTalk View programs are included in this Setup wizard:

Tip: Additional FactoryTalk View SE applications can also be installed from this Setup wizard.

Contact Rockwell Automation Technical Support

If you cannot find the answer to your question in the documentation or on the Internet, contact Rockwell Automation.

Customer Support Telephone — 1.888.382.1583 or 1.440.646.3434

When you call, it is recommended that you be at your computer and ready to provide the following information:

To view the list of installed add-ons and updates
  1. In FactoryTalk View Studio, select Help > About FactoryTalk View Studio.
  2. To view the list of installed add-ons, click Add-Ons.

Chapter 2

Install, activate, and uninstall FactoryTalk View on a personal computer

This chapter describes:

System requirements

FactoryTalk View ME works within the system requirements of all Rockwell Automation® software products. For the latest compatibility information, refer to the Product Compatibility and Download Center.

Hardware requirements

The following is a sample specification of computer hardware to run FactoryTalk View ME applications aligned with the hardware used in product development testing:

Software requirements

FactoryTalk View ME has been tested on the following operating systems:

* For more information about the Windows 10 operating system support, see "Anomalies" in FactoryTalk View ME Release Notes.

** This operating system is supported with the Allen-Bradley® 61xx family of industrial computers and CompactLogix™ 5480 family of controllers.

Supported browsers

The following web browsers have been tested and are supported for use with this release:

Supported SQL Server

FactoryTalk View ME version 12.00.00 supports SQL Server 2014 Express LocalDB as HMI tag databases.

RSNetWorx compatibility requirements

If you use RSNetWorx on your computer, RSNetWorx v10.00 or later is required. We recommend that you upgrade it to v21.00 or later.

For the current version of RSNetWorx and Prior Incompatibility with Rockwell Automation Software Products, see Knowledgebase Document ID: PN784 - Product Notice 2013-10-001 - RSNetWorx V11 and Prior Incompatibility with Rockwell Automation Software Products (201310001) (RA Internal).

If you are under a current technical support contract, you may download RSNetWorx v21.00 or later from the Rockwell Automation Compatibility and Download Center.

To download RSNetWorx
  1. Click the Download Software Updates link and enter your Rockwell Automation Member identification.
  2. Enter your Company Name and the Software Serial Number for your current RSNetWorx.
  3. Follow the instructions to download and install the updated software product.

If you are not under a current technical support contract, you may purchase an update for RSNetWorx by contacting Rockwell Automation sales.

Tip: RSNetWorx v21.00 or later is also available in Studio 5000® Professional v21.00 or later.

Prepare for the installation

Before installing FactoryTalk View ME, complete the following tasks:

Install FactoryTalk View ME software

FactoryTalk View ME supports two installation methods:

Setup wizard installation

The Setup wizard installation process includes the following steps:

Step 1: Launch the Setup wizard and select what to install
  1. Close all open programs.
  2. Place the FactoryTalk View installation DVD in the computer's DVD drive, or double click Setup.exe within the installation package. Tip: If the installation does not start automatically, double-click D:\Setup.exe, where D:\ is the drive containing the DVD.
  3. If Microsoft .NET Framework 4.0 or later is not installed on your computer, the Microsoft .NET Framework Setup dialog box shows. Click Install.
  4. On the Welcome page, select a Machine Edition software to be installed:
    • Studio for Machine Edition
    • Machine Edition Station for Windows
    • Stand-alone ME Transfer Utility
  5. (optional) Select a language to be shown during the installation process. By default, your system language is selected.
  6. To install all components available in the selected software using the recommended settings, click Install now and skip to Step 2: Read and accept license agreements on page 16.
  7. To select which components to install, click Customize.
  8. On the Customize page, select the components. There may be three options shown:
    • Mandatory (grayed-out and selected check box) indicates software that will be automatically installed as part of the selected application.
    • Recommended (selected check box) indicates software that Rockwell recommends for the application. You may decide to clear the check box so the software does not install.
    • Optional (clear check box) indicates software that you may wish to include depending on your system. Select the box to include the software during installation.
  9. Select the location for Rockwell Automation software. The default location is C:\. Tip: If Device Status and Diagnostics Faceplates are selected, the faceplates will be installed to: \Users\Public\Documents\RSView Enterprise\ME\Faceplates
  10. Click Install.
Step 2: Read and accept license agreements

End-user license agreements (EULA) spell out your rights and responsibilities. Depending on the components being installed, there may be more than one license agreement on this page. The individual license agreements are listed above the text box.

Some software products may be delivered or made available only after you agree to the terms and conditions of each of the license agreements.

  1. On the End User License Agreements page, select each agreement and read the agreement carefully.
  2. When all license agreements have been read, click Accept All. Tip: If you click Decline, you will return to the FactoryTalk View Setup page.
Step 3: Start the installation

After accepting the license agreements, the Setup wizard automatically installs all the Rockwell Software applications selected previously. Installation is automatic and does not require any input.

Step 4: Finish the installation

After the FactoryTalk View software finishes installing, you can activate the software now or later.

For continuous use of the installed software, you must activate the software. For more information about activation, see About FactoryTalk Activation Manager on page 22.

After installing the software, you can repair, modify, or uninstall the software from the Setup wizard or Windows Control Panel. For more information about uninstalling the software, see Uninstall FactoryTalk View ME software on page 24.

Unattended or silent installation

Use command-line parameters to perform an unattended or silent installation of the software.

Command-line parameters

The following table identifies the installation command-line parameters. Command-line parameters are case-insensitive. However, if a specified value includes a space, be sure to enclose the value in quotation marks (for example, "value with spaces").

Parameter Description
/? Displays the usage options for installation parameters.
/Q Silent Install, install runs in a quiet mode without any user interface. This parameter is recommended when deploying the software installation using an IT tool or script, and don't expect any error or restart messages. When using this parameter, check the error codes, and respond as needed. For example, if the installation returns error code 1641, then the IT tool or script should restart the computer and relaunch the installation after restart. This parameter is required if /QS is not specified.
/QS Unattended Install, install runs in a quiet simple mode and shows progress through the UI, it does not accept any input but still shows error or restart messages. When using this parameter, the installation will stop and display a prompt if there are error or restart messages. For example, if an immediate restart is required to complete the install, a restart message will be displayed to confirm the restart. Installation resumes automatically from the point of interruption after restart. This parameter is required if /Q is not specified.
/IAcceptAllLicenseTerms Acknowledges acceptance of the license terms. This parameter is required for /Q or /QS parameters.
/AutoRestart Automatically restarts the computer after the installation is complete. Used when a restart is required to complete the installation. This parameter is optional. If this parameter is not used, silent install (/Q) will return either error code 1641 or 3010 if a restart is required, and unattended install (/QS) will result in a confirmation prompt that must be agreed to before the installation is completed.
/Record Records the installation options chosen to a recording file. This parameter is optional.
/Playback Plays back a recording file to specify the installation options. This parameter is optional.
/Repair Runs a repair operation on the installed products. This parameter is optional.
/Uninstall Uninstalls the product.
/SetupLanguage="value" Specifies which language will be displayed during install process. The value must be the one of the following:
  • ENU
  • CHS
  • DEU
  • ESP
  • FRA
  • ITA
  • JPN
  • KOR
  • PTB
This parameter is optional. If this parameter is not used, the default language is the current user or operating system user interface language.
/Product="value" Specifies which sub-products will be installed. This parameter is required. For FactoryTalk View ME, the value must be one of the following:
  • Studio for Machine Edition
  • Machine Edition Station for Windows
  • Stand-alone ME Transfer Utility
For FactoryTalk View SE, the value must be one of the following:
  • Studio Enterprise
  • Site Edition Server
  • Site Edition Client
  • Site Edition Station
  • FactoryTalk ViewPoint SE
  • Stand-alone FactoryTalk Linx Server
  • Stand-alone FactoryTalk Directory Server
/ProductLanguage="value" Specifies the language version of the software being installed. The value must be one of the following:
  • ENU
  • CHS
  • DEU
  • FRA
  • JPN
This parameter is optional. If this parameter is not used, the default language is the same as the setup language. If the software does not support multiple languages, this parameter is not available.
/InstallDrive="value" Specifies the installation drive. This parameter is optional. If this parameter is not used, the default install drive is C:.
/IgnoreWarning Specifies that the setup ignores warnings and continues. This parameter is optional. If it is not specified, the setup exits when a warning occurs.
/SerialNumber="value" Specifies the serial number of the software being installed. This is used to activate the software during installation. This parameter is optional. If it is not specified the software must be activated manually after installation if activation is required. Some software does not require activation. If activation is not required, this parameter is not available.
/ProductKey="value" Specifies the product key used to get activation keys during installation. This parameter is optional. If it is not specified, the software must be activated manually after installation if activation is required. Some software does not require activation. If activation is not required, this parameter is not available.
/Version="value" Specifies the version of the software to activate which corresponds to the product version associated with the SerialNumber and ProductKey. This parameter is optional. If it is not specified the installer will use the most recent product version available. Some software does not require activation. If activation is not required this parameter is not available.

Error codes

The following table identifies the error codes that can be returned by an installation.

Error Code Value Description
ERROR_SUCCESS 0 The installation completed successfully.
ERROR_INVALID_PARAMETER 87 One of the parameters was invalid.
ERROR_INSTALL_USEREXIT 1602 The installation was cancelled by the user.
ERROR_INSTALL_FAILURE 1603 A fatal error occurred during installation.
ERROR_BAD_CONFIGURATION 1610 The configuration data for this product is corrupt. Contact your support personnel.
ERROR_SUCCESS_REBOOT_INITIATED 1641 The installer has initiated a restart. After restart installation will continue.
ERROR_SUCCESS_REBOOT_REQUIRED 3010 A restart is required to complete the installation. After restart the product is successfully installed.
ERROR_REBOOT_PENDING 3012 Restart pending. Restart computer for installation to continue.
ERROR_SUCCESS_NOT_APPLICABLE 3013 The installation cannot proceed because the products are already installed.

Perform unattended or silent installation

Use command-line parameters to perform an unattended or silent installation of the software.

To perform unattended or silent installation
  1. Close all Windows programs.
  2. Open the Command Prompt window.
  3. In the Command Prompt window, navigate to D:, where D: is the drive containing the FactoryTalk View installation DVD. In this example, type D: and press Enter. Tip: During the unattended installation, if User Account Control dialog box shows, click Yes to continue with the installation. You need administrator rights to complete the installation.
  4. Type a command with the following syntax: Setup.exe {/Q | /QS} /IAcceptAllLicenseTerms /Product=product name [/AutoRestart] [/SetupLanguage=language] [/Record] [/Playback] [/SerialNumber=serial_number] [/ProductLanguage=language] [/InstallDrive=drive] [/ProductKey=product_key] [/Version=product_version]
  5. Press Enter.
Examples

The following examples show how to use the installation commands.

Installation summary

If you are running on a 32-bit operating system, the Setup wizard does the following.

Installs
Shared components for the FactoryTalk Services Platform \Program Files\Common Files\Rockwell
FactoryTalk View Studio ME or FactoryTalk View ME Station \Program Files\Rockwell Software\RSView Enterprise
Microsoft SQL Server 2014 \Program Files\Microsoft SQL Server
FactoryTalk Linx \Program Files\Rockwell Software\RSLinx Enterprise
(Optional) RSLinx Classic \Program Files\Rockwell Software\RSLinx

If you are running on a 64-bit operating system, the software installs via the same path under \Program Files (x86) instead of \Program Files.

The Setup wizard also does the following.

Adds a folder containing The folder is located in
Bitmap image files that you can use on graphic objects \Users\Public\Public Documents\RSView Enterprise\Images
Sample applications for FactoryTalk View Studio and stores applications that you create \Users\Public\Public Documents\RSView Enterprise\ME\HMI projects
Graphic library component files and image files used on the library displays \Users\Public\Public Documents\RSView Enterprise\ME\Libraries
(Optional) graphic displays, global object displays, and image files used for controller instruction faceplates \Users\Public\Public Documents\RSView Enterprise\ME\Faceplates

If you selected the defaults when installing FactoryTalk View Studio, the following sample applications are installed.

Sample applications Descriptions
BlockMachine Demo This complex application demonstrates the basic features of FactoryTalk View ME. It includes its own RSLogix 5000 or Logix Designer file (*.acd) that can be loaded on either ControlLogix or SoftLogix processors to animate the project. To successfully run the application on the terminal, copy all contents in \Users\Public\Documents\RSView Enterprise\ME\HMI projects\BlockMachine Demo\My Documents to the Document folder in terminal.
InstantFizz_ME This complex application demonstrates new features and capabilities, including recipes, controller instruction faceplates, language switching, and enhanced parameter functionality. It includes its own RSLogix 5000 or Logix Designer file (.acd) that can be loaded on either ControlLogix or SoftLogix processors to animate the project.
Objects 5 Screen Demo This sample application is only available in 640 x 480 resolution.
On_board Audit Demo This sample application demonstrates the audit trail feature and the function to export alarm, audit, and diagnostics information to CSV files.
SMTP Email Demo This is a simple sample application that demonstrating the basic features of EmailSender ActiveX Control. It includes its own RSLogix 5000 or Logix Designer file (*.acd) that can be loaded on either ControlLogix or SoftLogix processors to animate the project.
Terminallnfo OCX Demo This simple sample application demonstrates the basic features of Terminal Info ActiveX control.
User Mgmt Demo This sample application demonstrates how to manage user account security at run time.

Post-installation procedures

Once FactoryTalk View ME has been installed, there may be final setup steps that must be completed:

Install Product Updates

For the latest Product Updates and Patches, refer to Knowledgebase Document IDs: IN1983 - Firmware and Software Updates and QA56623 - Patch File Validator Utility, respectively. To be notified when new Product Updates or Patches are released, click the Add to My Favorites link at the bottom of the Knowledgebase Answer.

To download software updates, firmware updates, or patch roll-ups, refer to the Product Compatibility and Download Center.

Activate the FactoryTalk View software

For continuous use of FactoryTalk View ME and other Rockwell Automation products, the computers running the software must have access to activation files.

To manage and provide activations for FactoryTalk View software components on a computer, use the FactoryTalk Activation Manager software installed with FactoryTalk View.

Activation is not required for PanelView Plus 7, PanelView Plus 6, PanelView Plus, PanelView Plus Compact, and PanelView Plus CE terminals.

About FactoryTalk Activation Manager

FactoryTalk Activation Manager provides a secure, software-based system for activating Rockwell Automation products and managing software activation files.

With FactoryTalk Activation Manager, there is no need for a physical master disk or any physical media; instead, activation files are generated and distributed electronically.

FactoryTalk View products use two types of activations:

Tip: To learn about the types of activation that other Rockwell Automation products can use, see the FactoryTalk Activation Manager product documentation or contact your local Rockwell Automation Sales office.

What happens if FactoryTalk View is not activated

If the FactoryTalk View components you have installed cannot be activated, for example, because the activation server is unavailable or because borrowed activations have expired, then the software will continue to run for up to seven days on personal computers.

The seven-day grace period allows time to correct the problem with acquiring activations without disrupting critical applications. If activation is restored within seven days, normal operations will resume.

If activation is not restored, the grace period will expire. After the grace period expires, if you restart FactoryTalk View ME and activation remains unavailable, the software will run in demo mode. Demo mode allows only two hours of use.

Borrow activations for development computers

If it is not convenient for a development computer to remain connected to the network where the activation server resides, you can connect to the activation server temporarily, borrow a concurrent activation for a limited amount of time, and then disconnect. When the time-limited activation expires, its associated software is no longer activated, and the activation automatically becomes available again from the server's activation pool.

Activation keys for FactoryTalk View software components

The activation files you download from the Rockwell Automation Activation Website contain the activation keys you purchased, in encrypted form. The activation key is the software that activates FactoryTalk View components.

Different keys are required for different components. For example, FactoryTalk View ME Station uses ME Station activation keys.

Following is a list of activation keys used by the FactoryTalk View ME products.

Tip: For information about the keys required to activate other Rockwell Automation products in your application, see the product documentation.

To activate this software product or component Use this key
FactoryTalk View Studio for ME applications only RSVME.STUDIO
FactoryTalk View ME Station, 500 displays RSVME.500
FactoryTalk View ME Station (local applications), 250 displays RSVME.250
FactoryTalk View ME Station, 75 displays RSVME.RUN
FactoryTalk View ME Station, 25 displays RSVME.30
FactoryTalk View ME Station 15 displays RSVME.15

Share keys among multiple software components

Multiple instances of FactoryTalk View Studio running on the same computer can use a single key (RSV.STUDIO), as long as the components are not running in a Terminal Services session.

Uninstall FactoryTalk View ME software

Uninstall FactoryTalk View ME v10.00.00 and later software from Programs and Features in Windows Control Panel or using a command with the following syntax:

Setup.exe /Q /Uninstall /Product=product_name

For example, to uninstall FactoryTalk View Studio for Machine Edition, use the following command:

Setup.exe /Q /Uninstall /Product="Studio for Machine Edition"

Tip: To uninstall FactoryTalk View ME v8.00.00, v8.10.00, v8.20.00, and v9.00.00, use the Uninstall FactoryTalk View utility from Windows Start menu. To uninstall v7.00.00 and earlier versions of FactoryTalk View ME, perform the uninstallation from Windows Control Panel.

Appendix A

Install Microsoft .NET Framework 3.5 manually

Microsoft .NET Framework 3.5 is required to create a v8.20 or earlier version runtime application with FactoryTalk ViewPoint content included.

Install .NET Framework 3.5

.NET Framework 3.5 is not included in the FactoryTalk View ME installation. If you are using Windows 10, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, or Windows Server 2019 operating system, you need install .NET Framework 3.5 manually.

To install .NET Framework 3.5

For more information about installing .NET 3.5, visit http://support.microsoft.com/kb/2734782.

Appendix B

KEPServer Enterprise

If you are using KEPServer Enterprise as an OPC server with FactoryTalk View version 9.00.00 or later and using an HMI tag to connect to a third-party device, you will not be able to access the tag value. The cause is that the security enhancements in FactoryTalk View version 9.00.00 or later affect the communications with third-party devices. To access the tag value, additional Distributed Component Object Model (DCOM) configuration is required for KEPServer Enterprise on the computers.

If you are using a direct reference tag through the KEPServer Enterprise OPC server, you can access the tag value successfully.

Set DCOM configuration for KEPServer Enterprise

In the following steps, KEPServer Enterprise 5.21 is used as an example. The steps also apply to earlier versions of KEPServer Enterprise.

To set DCOM configuration for KEPServer Enterprise
  1. Open Component Services. Tip: You can open Component Services from Control Panel > Administrative Tools, or use the search box on the Windows Start menu or the taskbar. For more information about how to open Component Services, see Windows Help.
  2. From the console tree, select Component Services > Computers > My Computer > DCOM Config.
  3. Under the DCOM Config node, right-click KEPServiceEnterprise 5.21 and select Properties.

In the KEPServerEnterprise 5.21 Properties dialog box, click the Security tab.

In the Launch and Activation Permissions area, select Customize and click Edit. The Launch and Activation Permission dialog box opens.

If LOCAL SERVICE is not in the Group or user names box, add LOCAL SERVICE.

LOCAL SERVICE shows in the Group or user names list.

Allow Local Launch permission and Local Activation permission for LOCAL SERVICE.

On the Security tab, in the Access Permissions area, select Customize and click Edit. The Access Permission dialog box opens.

If LOCAL SERVICE is not in the Group or user names box, add LOCAL SERVICE. For detailed instruction, see step 6.

Allow Local Access permission and Remote Access permission for LOCAL SERVICE. For detailed instruction, see step 7.

Click OK to close the KEPServerEnterprise 5.21 Properties dialog box.

Restart the computer to apply the changes.

Appendix C

Constraints when using FactoryTalk View version 6.10.00 or later

When installing FactoryTalk View ME version 6.10.00 or later:

Due to this difference, some constraints with using FactoryTalk View ME version 6.10.00 or later are introduced on a 64-bit Windows OS.

To open or convert an application created with FactoryTalk View version 10.0 or later in FactoryTalk View version 9.0 or earlier, see Knowledgebase Document ID: QA48248 - Create Runtime Application: Pop-up Regarding Version 9.00 and Earlier.

The constraints with creating MER files on a 64-bit Windows operating system

The following table introduces the constraints with creating runtime application (MER) files on a 64-bit Windows operating system.

To create With MER Conversion to Development Setting Hosted on a 32-bit Windows OS Hosted on a 64-bit Windows OS
MER v3.2 and v4.0 Not Applicable Using FactoryTalk View Studio v6.10, v7.0, v8.0, and v8.10, MER creation is allowed, but the Conversion to Development function is not available. MER creation is not allowed because Watcom database is incompatible with SQL Server database.
MER v5.0, v5.1, and v6.0 Allow Using FactoryTalk View Studio v8.20 and later, MER creation is not allowed. MER creation is allowed.
Disallow MER creation is allowed. MER creation is allowed.

MER v5.1 and earlier cannot be created in FactoryTalk View Studio v12.0 or later.

The constraints with running MER on ME Station on desktop computers running a 64-bit Windows operating system

The following table introduces the constraints with running MER on desktop computers running 64-bit Windows operating systems.

To run Created with With MER Conversion to Development Setting Use FactoryTalk View ME Station v6.10 or later on desktop computers Use FactoryTalk View ME Station v6.0 or earlier on desktop computers
Running 32-bit Windows OS Running 64-bit Windows OS Running 32-bit Windows OS Running 64-bit Windows OS
MER v3.2 and v4.0 FactoryTalk View Studio v6.10, v7.0, v8.0, or v8.10 hosted on a 32-bit Windows OS v3.2 and v4.0 MER files do not support this function. Runtime compatible Runtime compatible Runtime compatible Runtime compatible
MER v5.0, v5.1, and v6.0 FactoryTalk View Studio v6.10, v7.0, v8.0, or v8.10 hosted on a 64-bit Windows OS Allow Runtime compatible Runtime compatible Runtime compatible Incompatible
FactoryTalk View Studio v6.10 or later hosted on a 32-bit Windows OS Disallow Runtime compatible Runtime compatible Runtime compatible Incompatible
FactoryTalk View Studio v6.10 or later hosted on a 64-bit Windows OS Disallow Creation of earlier versions of MER allowing restoration is not possible because Watcom database is incompatible with SQL Server database. Runtime compatible Runtime compatible Incompatible

Appendix D

Data Execution Prevention Support

Data Execution Prevention (DEP) is a security feature that is supported by hardware and software and intended to prevent the execution of malicious code in the operating system.

The DEP settings determine which applications and components are covered by DEP protection. They apply to hardware-supported DEP features and software DEP features. On computers with the necessary hardware capabilities, hardware-supported DEP features are enabled for the same set of applications and components as the software DEP features.

Hardware DEP uses the processor to mark memory so that code cannot be executed from data regions. When code attempts to execute in these marked areas, the processor generates an exception. If you are using a Windows operating system, the offending program is terminated. Hardware DEP is also enabled as the factory default setting. This feature is turned on or off in the computer BIOS settings.

To determine whether your hardware supports DEP, refer to the hardware manual or contact your hardware manufacturer.

For additional information, see the Microsoft Knowledge base article at http://support.microsoft.com/kb/875352.

DEP settings supported by Rockwell Software products

The following table shows whether the DEP settings are supported by Rockwell Automation software products.

DEP Setting Description Supported by Rockwell Automation software products
AlwaysOn Full DEP protection for the entire system, including all applications and components. No
Optin DEP-enabled only for Windows system components and for applications that explicitly opt in. This is the default setting for Windows 10. Rockwell Automation recommends that you use this settings. Yes
OptOut DEP-enabled for all processes except those that explicitly opt out. This is the default setting for Windows Server 2019, Windows Server 2016, and Windows Server 2012. Yes
AlwaysOff DEP protection is disabled for the entire system, including all applications and components. Rockwell Automation does not recommend using this setting because it will make your system more vulnerable to malicious code. Yes

Change DEP settings

You must be an administrator of your computer to change DEP settings.

To change the DEP settings
  1. Select Control Panel > System and Maintenance > System > Advanced system settings > Performance Settings > Data Execution Prevention.
    • The setting, Turn on DEP for essential Windows programs and services only, corresponds to the OptIn setting.
    • The setting, Turn on DEP for all programs and services except those I select, corresponds to OptOut setting.
  2. Reboot the computer for the DEP setting changes to take effect.

Rockwell Automation support

Use these resources to access support information.

Technical Support Center Find help with how-to videos, FAQs, chat, user forums, and product notification updates. rok.auto/support
Knowledgebase Access Knowledgebase articles. rok.auto/knowledgebase
Local Technical Support Phone Numbers Locate the telephone number for your country. rok.auto/phonesupport
Literature Library Find installation instructions, manuals, brochures, and technical data publications. rok.auto/literature
Product Compatibility and Download Center (PCDC) Get help determining how products interact, check features and capabilities, and find associated firmware. rok.auto/pcdc

Documentation feedback

Your comments help us serve your documentation needs better. If you have any suggestions on how to improve our content, complete the form at rok.auto/docfeedback.

Waste Electrical and Electronic Equipment (WEEE)

At the end of life, this equipment should be collected separately from any unsorted municipal waste.

Rockwell Automation maintains current product environmental information on its website at rok.auto/pec.

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