Nextbase 385GW & 385GWX User Manual

Introduction

Thank you for purchasing this Nextbase product. This document provides information on how to get the most out of your Dash Cam. We recommend taking some time to read through this manual to ensure correct usage.

Here's a brief breakdown on what to expect from your Dash Cam:

• Recording your journeys
• App connectivity
• Discreet design; out of sight, out of mind
• Future updates available

Before getting started, make sure you have the following to hand:

• The contents of the box, including Quick Start Guide and all components
• Your car keys
• Your mobile device

⚠️ Do NOT interact with the Dash Cam while driving. Distractions while driving can lead to serious injuries.

Overview

This section provides a general overview of the Dash Cam's functionality and components.

Box Contents

• Front Camera: Front-facing camera to record the road ahead.
• Rear Camera and Connector Cable (GWX only): Rear-facing camera that connects via cable to the rear window for recording.
• 3M Adhesive Pads: Spare pads for mounting. The 385GWX includes front and rear pads; the 385GW includes a front pad.
• Battery: Insert following installation instructions.
• 32GB SD Card: Stores video files. Larger capacity cards can be purchased.
• Hardwire Kit with Installation Guide: Connects the camera directly to the vehicle's fusebox for a consistent power supply.
• Quick Start Guide & Firmware Update Note: For setup, installation, and firmware checks/updates.
• Security Items (Screwdriver & Stickers): Screwdriver for mount security; stickers to indicate vehicle has a dash cam.

LEDs

The 3 color LEDs on the Dash Cam indicate various functions and processes. With correct installation, app connection, and good GPS signal, all 3 LEDs should be on, with the Red light flashing slowly. Lights will flash when the Dash Cam is processing an action.

• Red: Power and recording
• Green: GPS and SD card formatting
• Blue: Bluetooth pairing and firmware updates

Individual LEDs

(Diagram Description: A visual representation showing the front of the dash cam with indicator lights labeled Red, Green, and Blue.)

Installation

Follow these steps to install your Dash Cam.

Notes Before Installing

• Do NOT mount the Dash Cam in front of the driver.
• Place the device securely against the windscreen and conceal the power cable under trim where possible.
• Ensure the power cable does not interfere with operating controls (steering wheel, pedals, gear levers).
• Do NOT mount in front of an airbag deployment zone or where it obscures mirrors.
• Clean the windscreen at the chosen location before fitting.

Finished Setup

The Front Camera connects to the Rear Camera using the Connector Cable. The Power Cable connects to the Front Camera and is hardwired to your vehicle (refer to the Hardwire Kit instruction sheet).

(Diagram Description: A diagram showing the connected Front Camera, Connector Cable, and Rear Camera.)

Both cameras require unobstructed views out of their respective windows. The cameras and cables must not obstruct the driver's view.

(Diagram Description: Illustrations showing the correct placement of cameras and cables within a car's interior, emphasizing clear views and no obstruction.)

App

The Nextbase Sync app supports the Nextbase Dash Cam range, offering features like Emergency SOS, the National Dash Cam Safety Portal, video downloading, sharing, and firmware updates. The app keeps you informed about Nextbase news, offers, and available firmware updates for your Dash Cam.

Download the app from the Google Play Store or Apple App Store.

(Diagram Description: An image of a smartphone displaying the Nextbase app interface. QR codes for app downloads are also shown.)

App Features

• Camera Live View
• Download files from your Dash Cam
• Share videos via social media
• National Dash Cam Safety Portal
• Emergency SOS services
• Check for and install Firmware Updates
• Help from Nextbase via Live Chat & FAQs
• Nextbase™ latest offers and deals

Connecting Dash Cam to App

Follow the initial setup instructions in the app or select 'Connect to Dash Cam' from the home screen. When prompted, press and hold the triangular button on the Dash Cam for 3 seconds to start pairing mode (indicated by a flashing blue LED). Once connected, the blue LED will turn solid, and the app will display your Dash Cam's information.

(Diagram Description: Illustration showing the dash cam with a flashing blue LED, indicating pairing mode.)

Settings (In the App)

The following settings can be adjusted via the app:

App - 1

• Resolution: Controls the level of detail captured. Higher resolutions result in larger file sizes.
• Exposure: Determines how light or dark the recorded image is.
• Video Length: Sets the duration of each recorded video file.
• Audio: Toggles sound recording on/off.
• Time Stamp: Overlays date and time information onto videos (toggle on/off).
• Speed Stamp: Overlays speed information onto videos (toggle on/off).
• GPS Stamp: Overlays GPS location data onto videos (toggle on/off).
• Model Stamp: Overlays the dash cam model information onto videos (toggle on/off).
• Dual Files: Produces two videos per recording: one high-quality and one low-quality for quicker app viewing.
• Number Plate: Input your number plate to appear on videos.
• G Sensor: Adjusts G-Sensor sensitivity to change the threshold for automatic file protection.
• Alerts: Turns dash cam sounds on/off.
• Recording History: Maximum setting allows unrestricted recording. Minimum limits unprotected video recording to comply with certain laws. Check local regulations.
• Parking Mode: When enabled, the dash cam records if the G-Sensor is triggered while the vehicle is parked and turned off.
• Language: Changes the language for voice announcements.
• Country: Select to adjust the time displayed on videos.
• Time Zone/DST: Manually adjust the time zone to correct the dash cam's time display. Changing the time zone may also change the Country setting to 'Other'.

App - 2

• Time & Date: Adjust as required. Note that satellite connection may overwrite these settings.
• Speed Units: Choose between MPH and KMH.
• Device Sounds: Turn startup and shutdown sounds on/off.
• Auto Power Off: When OFF, the dash cam powers off after 10 seconds of no power. When ON, it powers off after 30 seconds.
• Keep User Settings: When enabled, custom settings are retained after a dash cam update.
• System Info: Displays dash cam information such as firmware version, serial number, and SD card space.
• Format SD Card: Clears all files from the SD card. Back up important files before formatting.
• Default Settings: Resets the dash cam to its default settings.
• Emergency SOS: Set up Emergency SOS in the app. In case of an event where you cannot call for help, the dash cam registers a serious event and prompts the app to contact emergency services to your location. This call can be cancelled via the app if no longer needed.
• Voice Control: Toggles voice commands on/off. Enables starting/stopping recording, protecting files, and taking pictures via voice. A full list of commands is available on the Voice Control page.

Emergency SOS Feature

This feature provides assistance in emergencies:

1. Step 1: Ensure Emergency SOS is enabled and your medical and vehicle information is entered.
2. Step 2: A crash is detected, initiating a countdown.
3. Step 3a: If you are unable to cancel, Emergency Services will be contacted.
4. Step 3b: If you manually cancel ESOS, no further action is taken, and the app returns to normal use.
5. Step 4: Emergency Services are dispatched to your location to assist.

When the countdown is cancelled, the Dash Cam and app return to normal usage mode.

(Diagram Description: A flowchart illustrating the Emergency SOS process with four steps, showing app screens and actions.)

FAQs (Frequently Asked Questions)

• Video Image is blurred: Remove the protective lens cover, clean the lens, and ensure the windshield is clean and free of grease or dirt.
• I cannot insert the MicroSD card: MicroSD cards require delicate handling. Align the card with the diagram on the dash cam and insert until a slight spring resistance is felt. Push gently with a fingernail or coin until a small click is heard.
• I cannot remove the MicroSD card: Push the card in until a small click is heard, then release pressure. The card should spring out enough to be held. Use the edge of a coin if needed.
• Video Files cannot be played on my computer: Dash Cam video files are in .MP4 format. Ensure your PC has compatible playback software installed.
• Video File playback is jumpy: Format the SD card and try recording again. Use a Nextbase branded SD card up to 512GB. If the issue persists, try a different PC or copy files directly to the PC/Mac for playback.
• Video has no sound: Ensure the 'Audio' setting is turned ON in the Video Menu.
• Photograph is blurred: Ensure the Dash Cam is stationary while taking photos. Objects closer than 2 meters may appear blurred.
• I can only record a few minutes of video on my MicroSD card: Change the 'Video Length' setting to a smaller size. Increase the MicroSD card size (up to 512GB). Ensure 'Recording History' is set to 'Maximum' in the Setup Menu.
• My Dash Cam shuts down by itself after a while: This could be due to a flat battery, no power to the dash cam, the Auto Power Off period being triggered, or Parking Mode being active with no vehicle movement detected for 5 minutes.
• No power to my Dash Cam but it works upon my computer: Inspect the fuse in the Car Power Cable plug. If blown, inspect the power cable for damage. Replace the fuse with one of the correct size.
• I can't delete files on my SD card within the Dash Cam: Check if the files are 'protected'. If so, follow instructions to 'un-protect' them.
• The screen blanks after a few minutes upon my Dash Cam: Remove the protective lens cover, clean the lens, and ensure the windshield is clean and free of grease or dirt.
• The battery will not charge: If Parking Mode is frequently used while the ignition is off, it may drain the battery. Charge the dash cam indoors using a mains charger for 3 hours. A fully charged battery should provide 10-15 minutes of recording. If it fails in less than 5 minutes, the battery may need replacement. Contact support.
• Downloading files from www.nextbase.com using Google Chrome results in a Malicious Software message: This message may appear when downloading software. Temporarily disable Chrome's malicious software protection in settings to download and install the playback software, then re-enable it.
• My Camera feels warm when it is operating: It is normal for the camera to feel warm during typical use, especially when recording high-definition video or communicating via Wi-Fi.
• The Mount will not stay in place: Ensure the red protective cover (plastic film) is removed from the mount pad. Make sure the glass is smooth and clean. Press the mount firmly to the glass, ensuring 100% contact (indicated by the pad turning a darker color). If the pad loses stickiness, use a spare pad.
• Unresolved Issues: Reset the Dash Cam to default settings via the Setup Menu. If the problem persists, contact the UK helpline (02920) 866429 or your local support centre at www.nextbase.com, or email support@nextbase.com.

Glossary

• Dash Cam: A video recording device mounted on a vehicle's windshield to capture footage. The 385GW has a front camera; the 385GWX has front and optional rear cameras.
• Mount: The part that adheres to the windscreen (or rear window) and attaches to the camera body. The camera body should be removable from the mount.
• Loop Recording: The dash cam continuously records by overwriting older footage when the storage is full, ensuring the latest footage is always available.
• MicroSD Card: Used for storage. Card capacity determines how much footage can be stored before looping. Use Nextbase-branded, high-quality, high-capacity cards. Do not remove or force the card during recording.
• Emergency SOS: When set up, this feature contacts emergency services if you are unable to call for help after an incident. It assesses the situation and provides assistance. Can be set up using the App.
• Resolution: Refers to the clarity and sharpness of the video. Higher resolution means more detail and larger file sizes.
• Field of View: Describes the angle of the road or area captured by the dash cam, measured in degrees, determining the width of the recorded footage.
• G-Sensor: A built-in sensor that detects sudden motion changes or impacts. If Parking Mode is on, events are recorded if G-Sensor levels exceed a threshold. G-Sensor data is recorded with video feeds.
• LED: Light Emitting Diode; indicates different functions and processes on the dash cam.
• Event Recording: Your 385 Dash Cam's G-sensors detect sudden movements or impacts, automatically saving surrounding footage as an important file for review.
• Hardwire Kit: Connects the Dash Cam directly to the vehicle's fusebox for power and enables Parking Mode, allowing recording even when the car is off. An installation guide is included.
• App: Download the Nextbase App to view, edit, and share dash cam videos, and manage your device.
• Live View: A feature within the app that allows real-time viewing of the camera's feed, useful for setup and ensuring unobstructed views.

Compliance

Software License Agreement: By using the device, you agree to the terms and conditions of the software license agreement, which grants a limited license to use the embedded software. Title and intellectual property rights remain with Nextbase™ and/or its third-party providers. Decompiling, modifying, or reverse-engineering the software is prohibited. Refer to www.Nextbase.com for terms of use for MyNextbase Connect™ or MyNextbase Player™.

Limited Warranty: Nextbase™ products are warranted against defects in materials or workmanship for one year from purchase (batteries for six months). Nextbase™ will repair or replace defective components at its option. This warranty does not cover cosmetic damage, consumable parts (unless defective), damage from accident, misuse, water, fire, unauthorized service, or unauthorized modifications/cables. Nextbase™ reserves the right to refuse warranty claims for products used in contravention of laws. Warranties and remedies are exclusive and in lieu of others. Limitations on liability for incidental or consequential damages may apply depending on local laws.

Online Auction Purchases: Products purchased through online auctions are not eligible for Nextbase™ warranty coverage. Original sales receipt from the retailer is required for warranty service.

International Purchases: Warranties for devices purchased outside the UK may be provided by local distributors and are valid only in their intended distribution areas.

Product Compliance Information:

• Product Wireless Information: 2.4G Wi-Fi (EIRP Max 18.82dBm).
• ACMA RCM (Australia & New Zealand): Product complies with relevant ACMA Standards. Full declaration available at https://www.nextbase.com/certifications.
• CE: Portable Multimedia Limited declares compliance with Directive 2014/53/EU. Full EU declaration of conformity available at https://www.nextbase.com/certifications/.
• UKCA: Portable Multimedia Limited declares compliance with UK Regulation S.I. 2017 No. 1206. Full UKCA declarations available at https://www.nextbase.com/certifications/.
• RF Exposure Information (MPE): Device meets EU and ICNIRP requirements for limiting public exposure to electromagnetic fields. Minimum 20 cm separation distance to the user is required.
• FCC Statement: Complies with Part 15 of FCC Rules. Operation is subject to two conditions: no harmful interference, and acceptance of received interference. Tested to comply with Class B digital device limits. If interference occurs, users are encouraged to reorient antennas, increase separation, connect to a different circuit, or consult a dealer/technician. The appliance and antenna must not be co-located with other transmitters. Minimum 20cm separation distance required.
• FCC Caution: No user-serviceable parts. Repairs should only be made by authorized Nextbase™ service centers. Unauthorized modifications void warranty and authority to operate.
• FCC Identifier and ISED Certification Number: FCC ID: 2AOT9-NB385GWX, IC: 28201-NB385GWX. Available inside the battery compartment. Information can be found at https://www.fcc.gov/oet/ea/fccid. Responsible party: Portable Multimedia Limited, 230 Blackfriars Road, London, England, SE1 8NW. Contact: compliance@nextbase.co.uk.
• IC Warning: Complies with Industry Canada license-exempt RSS standard(s). Subject to two conditions: no interference, and acceptance of any interference. Evaluated to meet general RF exposure requirements. Maintain minimum 20cm separation distance between radiator and body.

Dash Cams - More from Nextbase

For full specifications of all our cameras, visit nextbase.co.uk/dash-cams.