ZLINE
ATTAINABLE LUXURY®
Installation Manual
FREESTANDING REFRIGERATION 36" RSM-W MODELS
ZLINE Kitchen and Bath provides Attainable Luxury, where the kitchen and bath of your dreams is never out of reach. Through unique designs and unparalleled quality, ZLINE is dedicated to providing an elevated experience in the heart of your home. With an endless selection of features and finishes, ZLINE's inspiration is your reality.
ZLINE is fueled by a passion for innovation; a relentless pursuit of bringing the highest end luxury designs and professional features into everyone's homes. Because ZLINE continually strives to improve its products, specifications and designs may change without prior notice.
Scan the QR code to view the most up-to-date version of the Installation Manual and User Manual.
⚠️ WARNING: This product can expose you to chemicals including nickel, which is known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov.
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
⚠️ Failure to follow these instructions may result in death, fire, or electric shock.
GENERAL SAFETY
- This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
- Children should be supervised to ensure that they do not play with the appliance.
- If the electrical supply cord is damaged, it must be replaced by a professional in order to avoid electric shock hazards.
- Do not store explosive substances, such as aerosol cans with a flammable propellant, in or near this appliance.
- The appliance must be unplugged before carrying out any maintenance or if it will not be used for extended periods of time.
⚠️ Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
⚠️ Do not use mechanical devices or other means to accelerate the defrosting process of this unit.
⚠️ Do not damage the unit's refrigerant circuit and sealed cooling system.
⚠️ Do not use electrical or mechanical appliances inside the food storage compartments of the appliance.
⚠️ At the end of its service life, dispose of the refrigerator according to local regulations, due to the use of flammable blowing gas and refrigerant.
⚠️ When positioning the appliance at its installation location, ensure the electrical supply cord is not kinked or damaged.
- Do not use extension cords or ungrounded (2-prong) adapters when connecting this appliance to electricity.
- The refrigerator must be fully disconnected from electricity before installing accessories or when servicing the product.
- Minimum/maximum inlet water pressure is 40/100 psig (0.28/0.69 MPa).
- For refrigerator doors or drawers fitted with locks and keys, the keys should be kept out of the reach of children and not in the vicinity of the appliance in order to prevent children from being locked inside.
- Do not arbitrarily disassemble or reconstruct the refrigerator. Maintenance of the appliance must only be conducted by a professional service person.
⚠️ Risk of child entrapment. To avoid safety and suffocation risks for children or pets, before disposing of the appliance, take off the doors and drawers and leave the shelves in place so children or pets may not climb inside.
⚠️ Do not use multiple portable electrical outlets or portable power supplies at the rear of the appliance.
⚠️ To avoid any hazards due to instability of the appliance, adjust the height according to the instructions provided in this manual.
PLACEMENT OF ITEMS
- Do not put flammable, explosive, volatile, or highly corrosive items in the refrigerator or freezer to prevent damage to the product and limit risk of fire or explosion.
- Do not place flammable items near the refrigerator to limit risk of fire or explosion.
- The refrigerator is intended for household use, such as the storage of food; it shall not be used for other purposes, such as storage of blood, drugs, biological products, etc.
- Do not store beer, soda, or other beverages contained in bottles or enclosed containers in the freezing compartment. Bottles or sealed containers may crack or explode due to freezing temperatures and can damage the refrigerator.
FOOD SAFETY
- To avoid food contamination, please read the following instructions and information:
- Opening the door for long periods of time can cause a significant increase in the temperatures inside the appliance.
- Users should regularly clean surfaces and accessible drainage systems that come in contact with food.
- Clean water tanks if they have not been used for 48 hours, and flush the water system connected to the water supply if water has not been drawn for 5 or more days.
- Store raw meat and fish in suitable containers in the refrigerator so that it does not contact with or drip onto other food.
- If the appliance is left empty for long periods of time, you should disconnect from power, defrost, clean, dry, and leave the door open to prevent mold developing within the appliance.
- Before putting in any fresh or frozen food, the refrigerator should run for 2-3 hours or for over 4 hours in the summer when ambient temperatures are high.
- The gaps between the doors and between the doors and the refrigerator body are small. Do not put your hand in these areas. Be gentle when closing the refrigerator door to avoid food or liquids falling or spilling.
- Do not pick up food or containers with wet hands in the freezer compartment when the refrigerator is running, especially metal containers, to avoid frostbite.
- Do not place heavy objects on the top of the refrigerator. Objects may fall when closing or opening the doors, increasing risk of injury.
- Unplug the appliance from electricity in the event of power failure and when performing routine cleaning. When disconnecting from electricity, wait at least five minutes before plugging back in to prevent damages to the compressor and sealed cooling system due to successive stops and starts.
ENERGY WARNINGS
- Refrigerating appliances might not operate consistently (for example: defrosting of food or warming temperatures inside the freezer compartment) when set below the cold end of the range of temperatures designed for the appliance.
- Effervescent drinks should not be stored in the freezer compartment or in low-temperature chambers or cabinets. Additionally, some products such as ice water should not be consumed too cold.
- Do not exceed storage time(s) recommended by food manufacturers for any kind of food, particularly for commercially quick-frozen food in the freezer compartment.
- It's recommended to wrap frozen food in several layers of parchment paper or newspaper to prevent an undue rise in the temperature while defrosting the refrigerator.
- An increase in temperature of frozen foods during manual defrosting, maintenance, or cleaning could shorten the storage life of the unit.
WARNINGS FOR DISPOSAL
Both the refrigerant (R600a isobutane) and cyclopentane foaming material used for this appliance are flammable. Therefore, when the appliance reaches the end of its service life, it should be kept away from any fire source and be disposed of according to local regulations so as to prevent damage to the environment or other harm.
When the refrigerator is disposed of, disassemble the doors and remove gasket of door and shelves. Put the doors and shelves in a proper place to prevent damage to the environment or any other harm.
Correct disposal of this product: This icon indicates this product should not be disposed with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.
ELECTRICAL CONNECTION
⚠️ Failure to follow these instructions may result in death, fire, or electric shock.
- Do not pull on the power cord unplugging the refrigerator. Firmly grasp the plug and pull it out from the socket directly.
- To ensure safe use, do not damage the power cord or use the power cord when it is damaged or worn.
- Use a dedicated power outlet. The power outlet shall not be shared with any other electrical appliance. The power plug should be firmly connected in the outlet, or else the risk of fire or electrical shock increases.
- Using an outlet with a ground fault circuit interrupter (GFCI) is not recommended.
- The appliance must be grounded. Ensure that the grounding electrode of the power outlet is equipped with a reliable grounding line.
- In the event of a gas leakage or leakage of other flammable gases in your kitchen, immediately turn off the valve of the leaking gas and then open the doors and windows. Do not unplug the refrigerator and/or other electrical appliances if gas is present, as that may spark and cause a fire.
- Do not operate electrical appliances on the top of the appliance or directly adjacent to the appliance.
ENERGY SAVING TIPS
- The appliance should be located out of direct sunlight and in the coolest area of the kitchen, away from heat-producing appliances or heating ducts.
- Let hot foods cool to room temperature before placing them inside the appliance.
- Overloading the appliance forces the compressor to run longer. Food that freezes too slowly may lose quality or spoil.
- Be sure to wrap food properly and wipe containers dry before placing them in the appliance. This cuts down on frost build-up.
- Refrigerator storage bins should not be lined with aluminum foil, wax paper, or paper toweling. Liners interfere with cold air circulation, making the appliance less efficient.
- Organize and label food to reduce door openings and extended searches. Remove as many items as needed at one time and close the door as soon as possible.
BEFORE INSTALLATION
TOOLS AND PARTS
PARTS PROVIDED
- Fastener Rings (3) - to adjust door height as necessary (see page 13)
- Anchor Bolts (6) - to install door handles (see page 14)
- Allen Wrench / Hex Key (1) - to secure door handles (see page 14)
- Refrigerator Handles (2)
- Freezer Handle (1)
PARTS AND TOOLS NEEDED
- Phillips Screwdriver / Drill with Phillips Bit - to disassemble doors (see pages 10-12)
- Step Ladder - to help with disassembly of doors (see pages 10–12)
- Pliers - to adjust door height as necessary (see page 13)
- Water Line Installation Kit - to connect the water line (see pages 16-17)
BEFORE INSTALLING THE APPLIANCE
- If the product has been transported horizontally, wait a minimum of 4 hours after standing it upright before plugging it in.
- Leave enough space to be able to fully open the doors.
- Before preparing the product for use, remove all packing materials, including bottom cushions, foam pads, and tape from inside the refrigerator. Also, tear off the protective film on the doors and the refrigerator body.
- Keep away from heat and avoid direct sunlight. Do not place the appliance in humid or water-prone areas to prevent rust or reduction of the unit's insulating effect.
- Do not spray the refrigerator with liquids. Do not put the refrigerator in humid or moist places where it can be easily splashed with water, so as not to affect the electrical insulation properties of the refrigerator.
- The refrigerator should be placed in a well-ventilated indoor place, and the ground must be flat and sturdy to allow for premium operation (rotate the adjustable feet for leveling if the unit is unstable - see "Leveling the Feet" on page 13).
⚠️ Due to refrigerators weighing roughly 350 pounds (159 kg) - and nearly 375 pounds (170 kg) when fully packaged - at least two people must move units when unpacking and installing to avoid risk of personal injury.
PRODUCT DIMENSIONS
Front View:
- Height: 69 7/8" (1775 mm)
- Width: 35 3/4" (908 mm)
Side View (Doors Closed, No Handles):
- Depth: 34" (863 mm)
Cabinet Cutout Requirements:
- Recess Height: 67 3/4" (1721 mm)
Bottom View (Cabinet Fit):
- Depth (Doors Closed, No Handles): 34" (863 mm)
- Depth (Doors Closed, With Handles): 36 3/4" (933 mm)
PRODUCT DIMENSIONS (DOOR OPEN)
Door Open at 135°:
- Depth: 46 1/8" (1172 mm)
- Width (No Handles): 62 3/4" (1593 mm)
- Width (With Handles): 64 3/4" (1645 mm)
Door Open at 90°:
- Depth: 48 1/8" (1222 mm)
- Depth (No Door): 29 1/2" (749 mm)
- Width (No Handles): 40 1/2" (1029 mm)
- Width (With Handles): 44 3/4" (1137 mm)
CUTOUT DIMENSIONS AND CLEARANCES
When placing the refrigerator in a cabinet cutout, reference the following minimal clearance dimensions, which are recommended to facilitate proper ventilation:
- 2" (51 mm): Gap between the top of the refrigerator and the cabinet above.
- 2" (51 mm): Gap between the refrigerator and the back wall.
- 3/4" (20 mm): Gap between the refrigerator sides and the cabinet.
Recommended Cabinet Cutout Dimensions:
- Width: 37 1/4" (946 mm)
- Depth: Varies (see notes below)
- Height: 71 7/8" (1826 mm)
Depth Notes:
- The unit's depth without doors is 29 1/2" (749 mm). A cabinet depth of 31 1/2" (800 mm) with the additional 2" (51 mm) rear gap allows doors to extend beyond the cutout and open freely up to 135°.
- Cabinets can be shorter, but the unit will extend beyond the cabinet depth. ZLINE recommends consulting a professional installer to verify cabinet dimensions and electrical connections.
DISASSEMBLING THE DOORS
Note: Refrigerators are shipped with doors installed; units are approximately 34" (863 mm) deep. Doors may need removal for transport through doorways. It is recommended to remove the freezer door first.
⚠️ When replacing or disassembling doors after installation, disconnect the appliance from power and turn off water supply, then drain water lines to avoid electric shock or personal injury.
⚠️ Due to the weight of appliance doors, two people should perform this process to avoid risk of personal injury or damage.
FREEZER DRAWER
- Pull out the freezer door and remove drawers by hand. Set drawers and ice scooper aside.
- The door is secured to 2 brackets on guiding rails with 4 screws each (total 8 screws). Remove these screws using a Phillips screwdriver or drill bit. Be careful as the door may drop.
- Set screws and door aside. Push gliding rails into the freezer. Ensure rails slide in evenly. Use tape if necessary to secure rails during transport.
LEFT REFRIGERATOR DOOR
- With doors closed, remove 3 screws from the top hinge cover connecting the doors. Use a step ladder for access.
- Pop off the panel to reveal 2 small wire harnesses above hinges, the main white electrical harness, and the plastic water line connection on the left hinge.
- On the left door, disconnect both small harnesses. Disconnect the water line by removing small blue clips and pulling the line out. Disengage the large white electrical harness by removing the plastic cover and pushing the clip in the middle to pull apart.
- With a second person holding the door, remove the 3 screws securing the left door to the black hinge. Set screws aside.
- Open the door to 90° and lift up until the metal pin at the bottom is free from the lower hinge receptacle. No screws need to be removed from the lower hinge. Set the door aside carefully. Note: Water and electric harness lines pass through the upper black hinge. Wires can be removed from the hinge if desired.
RIGHT REFRIGERATOR DOOR
- Disconnect the 2 small electrical wire harnesses at the top of the door.
- With a second person holding the door, remove the three screws securing the door to the black hinge. Set screws aside.
- Open the door to 90° and lift the door firmly up and off. No screws need to be taken off the lower hinge. Set the door aside carefully.
REPLACING THE REFRIGERATOR DOORS
- Position the right door at approximately 90° and insert the metal pin at the bottom into the lower hinge receptacle. Close the door.
- Re-secure the upper black hinge with the 3 Phillips-head screws.
- Repeat for the left door, ensuring the metal pin fits into the lower hinge receptacle and re-securing the upper black hinge.
- Reconnect the white electrical harness, water line, and blue clips.
- With both doors secured, reconnect the small wiring harnesses and replace the top hinge cover panel. Ensure all wires are safely secured under the hinge cover, avoiding pinching.
- Re-secure the top hinge cover with the 3 previously removed screws.
REPLACING THE FREEZER DOOR
- Reverse the steps on page 10 to re-secure the freezer door with the white brackets on the gliding rails.
- Ensure the 2 door studs on each door fit into the bracket holes. Re-secure the 8 screws removed earlier, hand-tightening first, then fully securing with a drill or screwdriver.
LEVELING THE FEET
- Leveling screws can be turned by tipping the cabinet slightly to gain access.
- The front should be slightly higher than the rear to aid in door closing.
- Turn feet clockwise to raise (R) the appliance.
- Turn feet counterclockwise to lower (L) the appliance.
- Adjust right and left feet to ensure the appliance is level.
⚠️ Before adjusting feet or door height, take extra precautions to prevent personal injury; at least two people are recommended due to the appliance's weight.
LEVELING THE DOORS
- Raise the lower door to the level of the higher door.
- Insert supplied fastener ring(s) using pliers into the gap between the hinge grommet and lower hinge. The number of rings depends on the gap size.
INSTALLATION
DOOR HANDLE INSTALLATION
⚠️ Precautions should be taken to prevent handles from falling and causing personal injury.
Steps:
- Take anchor bolts from the parts package and fasten each into the bolt holes of the refrigerator and freezer doors using a Phillips-head screwdriver.
- Place each handle on top of the secured bolts, ensuring handles contact the door surface closely.
- Using the provided Allen wrench/hex key, turn clockwise to secure the top and bottom handle screws to the door anchors.
REMOVAL/REPLACEMENT OF DOOR HANDLES
- Using the provided Allen wrench/hex key, turn counter-clockwise to loosen the handle screws and pull handles outward.
WATER FILTER REPLACEMENT / INSTALLATION
- Pull out the small drawer in the middle of the unit by hand.
- Press the filter knob and rotate 90° counterclockwise; the filter will disengage from the connector and can be removed.
- Some water will spill out. Check the water tray under the strainer, remove it, and dump the overflow water.
- To install a new filter, reverse the process above.
Note: Replace the filter every 6 months for optimal performance and water quality. A water filter icon on the display screen will indicate when replacement is needed. When installing a new filter, drain 2-3 gallons of water from the dispenser to clear debris. Use only ZLINE filters.
INSTALLING THE WATER LINE
⚠️ Risk of electric shock and damage to the appliance. Disconnect the appliance from the electrical power source before working on the water connection. Only a qualified technician may connect the appliance to the water supply in accordance with plumbing and local regulations.
Connecting the water line to a drinkable (potable) water source:
- If your water line is NOT potable, add an external water filter.
- If repairing or disassembling the water line, have a qualified technician cut off the plastic tubing for a snug, leak-free connection.
Connect the appliance to a drinking water line only:
- Minimum pressure: 40 psig (0.28 MPa)
- Maximum pressure: 100 psig (0.69 MPa)
- Pressure over 100 psig (0.69 MPa): Install a pressure limiter between the drinking water connection and hose set.
Other water connection instructions:
- A cold water connection is necessary for ice maker operation. Pressure must be between 40-100 psig (0.28–0.69 MPa). Installation must follow local plumbing regulations.
- A separate shut-off-valve should be installed in the cold-water inflow, not behind the appliance. It is recommended a qualified technician mount the shut-off-valve directly next to the appliance or at an easily accessible location.
- When installing water connections, pay attention to the permissible installation area.
- For the drinking water line connection, use only water pipes suitable for drinking water. Observe national regulations and conditions provided by local water supply companies.
Water pressure and making ice:
- When first using the appliance, ice makers may take up to 12 hours to fill completely. If it takes longer, low water pressure might be the cause, resulting in slower ice-making speed. Consult a professional regarding your home's recommended psi limits for optimal ice-making.
INSTALLING THE WATER LINE
Note: A water line installation kit is required. Kits are available at most local hardware stores.
- Turn off the main water supply. Attach the 1/4" stainless steel braided line from the kit to the 1/4" connector at the main water shut-off valve behind the refrigerator. Use pliers or a wrench to ensure a snug connection.
- Connect the other end of the braided line to the 1/4" to 1/4" brass compression connector provided in the kit.
- Slide the female screw connection piece (removed from the brass connector) and the brass ring around the base of the plastic water line extending from the back of the refrigerator.
- Securely tighten the plastic line with the female connection piece to the brass connector piece. Use two wrenches to hold one side while turning the other for a snug connection.
- Turn on the water supply slowly to check for leaks. Flush several gallons of water to clear the water supply line.
Diagram Description: Illustrates components for water line installation including cold water line, pipe clamp, shut-off valve, water line installation kit, power cord hook, water connector, water line, and water tube.
FINAL STEPS
After the water line is properly installed, connect the power plug into a grounded, dedicated 3-prong outlet at the rear of the refrigerator. Hang the power cord on the provided power cord hook on the back of the unit when preparing to move the refrigerator into the cutout.
WARRANTY
COVERAGE
ZLINE Kitchen and Bath ("ZLINE") standard-depth refrigerators have a one-year parts and service warranty and a five-year parts warranty on the unit's sealed cooling system.
ZLINE warranty periods begin from the original date of product delivery and cover only the original purchaser. The limited warranty covers all parts and labor for necessary repairs if any part of the product proves to be defective in materials or workmanship.
The product must be deemed serviceable via troubleshooting with the ZLINE Customer Experience team. All service on ZLINE products under warranty must be performed by ZLINE-approved and ZLINE-certified service providers. Service will be provided during normal business hours.
Products must be unobstructed and accessible to the service provider. ZLINE's liability is limited to the original purchase price. Additional injuries, losses, damages, or inconveniences caused by product malfunction or defects are not covered.
TERMS
ZLINE warranties apply only to the original purchaser of a ZLINE product installed for normal residential use (single-family, residential dwelling in a non-commercial setting). Warranty claims stemming from installation, operation, or use within a commercial setting are not covered. Commercial settings include schools, churches, hotels, restaurants, vacation rentals, daycare centers, private clubs, fire stations, common areas in multi-family dwellings, nursing homes, food service locations, and institutional food service locations.
This warranty is non-transferable and is based on the date of delivery, not installation. It applies only to products installed in the contiguous United States and the District of Columbia.
WARRANTY SERVICE AND CLAIMS
Failure to secure certified warranty service will forfeit the remaining warranty. Out-of-pocket payments will not be reimbursed without prior approval from ZLINE or its certified partners. All warranty procedures must be followed.
If ZLINE is unable to repair a qualifying product after a reasonable number of attempts, ZLINE may offer to replace the defective part or product, or provide a full refund of the purchase price (excluding installation, removal, or other charges).
The original purchaser must provide proof of purchase (including date) and the product's serial number when filing a claim.
This warranty does not apply if the original factory serial number has been removed, altered, or cannot be determined. ZLINE is not responsible for damage resulting from shipment, delivery, improper installation, negligence, misuse, unauthorized alteration, accidents, fire, floods, pests, natural disasters ("acts of God"), improper electrical supply, or service not in accordance with ZLINE's manuals or local codes.
If service is dispatched and the issue is found not to be covered under warranty, the customer will be responsible for all service fees. Failure to pay these fees will result in forfeiture of remaining warranty coverage.
PRODUCT INFORMATION AND DISCLAIMERS
Information in manuals, on the website, and digital listings may not cover every possible condition during installation or operation. ZLINE reserves the right to make changes to its products.
Always check the ZLINE website for the most up-to-date product manuals: www.zlinekitchen.com/pages/manuals.
Do not install or operate a product with missing or damaged parts. Contact ZLINE Customer Experience at 1-614-777-5004 for assistance. Failure to report damage prior to installation or operation may void the warranty.
ZLINE disclaims responsibility for damage or injury caused by improper installation or use. ZLINE is not obligated to provide concessions (repairs, rebates, replacements) once the warranty has expired.
SERIAL NUMBER LOCATION
The rating tag, showing the model and serial number, is located inside the unit on the top right-hand side, visible when the refrigerator door is open. Do not remove permanently affixed labels, warnings, or plates, as this will void the warranty.
Model: RSM-W-36
Product Type: Refrigerator-Freezer
Electrical Specifications: VOLTAGE: 115V~, FREQUENCY: 60 Hz, RATED DEFROST POWER: 280W, LAMP RATED POWER: MAX 12W, RATED CURRENT: 2.7A
Refrigerant: R600a, 2.75 oz (78 g)
Volume: 28.9 cu.ft.
Foaming Agent: Cyclopentane
Type of Preventing from Electric Shock: I
Date Code: YYMMDD
Serial Number Example: RFMI23090001-00
Manufactured in: CHINA
Diagram Description: An electric diagram illustrates various components and connections within the refrigerator, including control boards, fans, heaters, compressor, and ice maker system. It also indicates product installation clearance requirements: no less than 13/16" (20 mm) on the rear and sides.
SERVICE
For warranty service, contact ZLINE Customer Service at 1-614-777-5004 or visit www.zlinekitchen.com/contact to use the online Customer Experience Portal.
Scan the QR code to view the most up-to-date version of the Installation Manual and User Manual.
To purchase parts or accessories, visit www.zlineparts.com, ZLINE's official parts distribution partner.
Contact Information:
- Phone: 1-614-777-5004
- Website: www.zlinekitchen.com
- Email: contact@zlinekitchen.com
ZLINE ATTAINABLE LUXURY®