ZLINE Freestanding Refrigeration 36" RSM-W Models

About ZLINE Kitchen and Bath

ZLINE Kitchen and Bath provides Attainable Luxury, where the kitchen and bath of your dreams is never out of reach. Through unique designs and unparalleled quality, ZLINE is dedicated to providing an elevated experience in the heart of your home. With an endless selection of features and finishes, ZLINE's inspiration is your reality.

ZLINE is fueled by a passion for innovation; a relentless pursuit of bringing the highest end luxury designs and professional features into everyone's homes. ZLINE continually strives to improve its products, and may change specifications and designs without prior notice.

Important Safety Instructions

WARNING Symbol: This warning symbol indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

WARNING: This unit's installation and user manuals contain important safety information. Failure to follow these instructions may result in death, fire, or electric shock.

General Safety

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• If the electrical supply cord is damaged, it must be replaced by a professional in order to avoid electric shock hazards.
• Do not store explosive substances, such as aerosol cans with a flammable propellant, in or near this appliance.
• The appliance must be unplugged before carrying out any maintenance or if it will not be used for extended periods of time.
• WARNING: Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
• WARNING: Do not use mechanical devices or other means to accelerate the defrosting process of this unit.
• WARNING: Do not damage the unit's refrigerant circuit and sealed cooling system.
• WARNING: Do not use electrical or mechanical appliances inside the food storage compartments of the appliance.
• WARNING: At the end of its service life, dispose of the refrigerator according to local regulations, due to the use of flammable blowing gas and refrigerant.
• WARNING: When positioning the appliance at its installation location, ensure the electrical supply cord is not kinked or damaged.
• Do not use extension cords or ungrounded (2-prong) adapters when connecting this appliance to electricity.
• The refrigerator must be fully disconnected from electricity before installing accessories or when servicing the product.
• Minimum/maximum inlet water pressure is 40/100 psig (0.28/0.69 MPa).
• For refrigerator doors or drawers fitted with locks and keys, the keys should be kept out of the reach of children and not in the vicinity of the appliance in order to prevent children from being locked inside.
• Do not arbitrarily disassemble or reconstruct the refrigerator. Maintenance of the appliance must only be conducted by a professional service person.
• WARNING: Risk of child entrapment. To avoid safety and suffocation risks for children or pets, before disposing of the appliance, take off the doors and drawers and leave the shelves in place so children or pets may not climb inside.
• WARNING: Do not use multiple portable electrical outlets or portable power supplies at the rear of the appliance.
• WARNING: To avoid any hazards due to instability of the appliance, adjust the height according to the instructions provided in this manual.

Placement of Items

• Do not put flammable, explosive, volatile, or highly corrosive items in the refrigerator or freezer to prevent damage to the product and limit risk of fire or explosion.
• Do not place flammable items near the refrigerator to limit risk of fire or explosion.
• The refrigerator is intended for household use, such as the storage of food; it shall not be used for other purposes, such as storage of blood, drugs, biological products, etc.
• Do not store beer, soda, or other beverages contained in bottles or enclosed containers in the freezing compartment. Bottles or sealed containers may crack or explode due to freezing temperatures and can damage the refrigerator.

Food Safety

• To avoid food contamination, please read the following instructions and information:
• Opening the door for long periods of time can cause a significant increase in the temperatures inside the appliance.
• Users should regularly clean surfaces and accessible drainage systems that come in contact with food.
• Clean water tanks if they have not been used for 48 hours, and flush the water system connected to the water supply if water has not been drawn for 5 or more days.
• Store raw meat and fish in suitable containers in the refrigerator so that it does not contact with or drip onto other food.
• If the appliance is left empty for long periods of time, disconnect from power, defrost, clean, dry, and leave the door open to prevent mold developing within the appliance.
• Before putting in any fresh or frozen food, the refrigerator should run for 2-3 hours or for over 4 hours in the summer when ambient temperatures are high.
• The gaps between the doors and between the doors and the refrigerator body are small. Do not put your hand in these areas. Be gentle when closing the refrigerator door to avoid food or liquids falling or spilling.
• Do not pick up food or containers with wet hands in the freezer compartment when the refrigerator is running, especially metal containers, to avoid frostbite.
• Do not place heavy objects on the top of the refrigerator. Objects may fall when closing or opening the doors, increasing risk of injury.
• Unplug the appliance from electricity in the event of power failure and when performing routine cleaning. When disconnecting from electricity, wait at least five minutes before plugging back in to prevent damages to the compressor and sealed cooling system due to successive stops and starts.

Energy Warnings

• Refrigerating appliances might not operate consistently (e.g., defrosting of food or warming temperatures inside the freezer compartment) when set below the cold end of the range of temperatures designed for the appliance.
• Effervescent drinks should not be stored in the freezer compartment or in low-temperature chambers or cabinets. Additionally, some products such as ice water should not be consumed too cold.
• Do not exceed storage time(s) recommended by food manufacturers for any kind of food, particularly for commercially quick-frozen food in the freezer compartment.
• It is recommended to wrap frozen food in several layers of parchment paper or newspaper to prevent an undue rise in the temperature while defrosting the refrigerator.
• An increase in temperature of frozen foods during manual defrosting, maintenance, or cleaning could shorten the storage life of the unit.

Warnings for Disposal

• Both the refrigerant (R600a isobutane) and cyclopentane foaming material used for this appliance are flammable. Therefore, when the appliance reaches the end of its service life, it should be kept away from any fire source and be disposed of according to local regulations so as to prevent damage to the environment or other harm.
• When the refrigerator is disposed of, disassemble the doors and remove the gasket of the door and shelves. Put the doors and shelves in a proper place to prevent damage to the environment or any other harm.
• Correct disposal of this product: This icon indicates this product should not be disposed of with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.

Operation

Product Components

The product components include:

• LED lighting
• Ice maker
• Door tray
• Falling ice passage
• Control panel
• Big drawer
• Ice maker
• Freezer drawer
• Shelf
• Crisper drawers
• Door tray
• Upper freezer drawer
• Lower freezer drawer

Diagrams illustrating the product components are provided in the original manual.

Control Panel Overview

The control panel features various icons and buttons:

• Icons: Refrigerator icon, Temperature display icon, Filter replacement reminder icon, Super Cool icon, Super Freeze icon, Freezer icon, Refrigerator ice maker "ON/OFF" icon, Freezer ice maker "ON/OFF" icon.
• Buttons: Temperature up button, Temperature zone selection button, Temperature down button, Super Cool/Super Freeze button, Ice maker button, Lock/Unlock button.

Display Screen

• Upon first plugging in, the display screen illuminates for 3 seconds with a chime. It then enters normal operation display.
• Default refrigerator temperature: 39 °F (4 °C).
• Default freezer temperature: 0 °F (-18 °C).

Display Screen Notes

• Display screen lights turn off after 30 seconds of inactivity or when doors are closed. Pressing any button wakes the screen.
• Display screen lights turn on when a door is opened and turn off when the door is closed.
• Error codes illuminate the screen and then turn off after 30 seconds.
• Control panel and display screen may differ slightly by model, but controls and operation remain the same.

A QR code links to a video detailing control panel operation.

Recommended Temperature

• Optimal refrigerator temperature: 39 °F (4 °C).
• Optimal freezer temperature: 0 °F (-18 °C).
• WARNING: Optimal temperature settings are based on an optimal ambient temperature of 77 °F (25 °C). Higher or lower ambient temperatures may impact unit efficiency.

Energy Saving Tips

• Do not place the appliance near heat sources (ovens, ranges, radiators). High ambient temperatures increase compressor run time and energy consumption.
• Ensure sufficient ventilation at the base, sides, and back of the appliance. Never cover ventilation openings. Refer to "Product Dimensions" and "Door Handle Installation" in the Installation Manual.
• Arrange drawers, shelves, and trays as shown in the "Product Components" illustration for efficient food storage and temperature stability.
• If more storage space is needed, middle drawers can be removed. Top and bottom drawers and shelves should be removed last.
• An evenly filled compartment contributes to optimal energy use. Avoid empty or half-empty compartments.
• Allow warm food to cool before placing it in the refrigerator/freezer.
• Allow frozen food to defrost in the refrigerator to utilize its coldness for energy efficiency.
• Open doors only as briefly as necessary to minimize cool air loss.
• Ensure door seals are intact for proper closure and to prevent unnecessary energy consumption.

Control Panel Operation

Lock/Unlock

• To unlock: Press and hold the [unlock symbol] button for 3 seconds. A chime sounds.
• To lock: Press and hold the [lock symbol] button for 3 seconds. A chime sounds.
• The display screen automatically locks after 30 seconds of inactivity or when all doors are closed.
• Note: Unlock the control panel to perform settings and functions. The panel locks automatically after doors are closed.

Refrigerator Temperature Setting

• Press the [up/down arrow] button to adjust the refrigerator temperature by 1 °F/°C increments. The range is 34–44 °F (1–7 °C).
• Press and hold the [up arrow] and [down arrow] buttons for 4 seconds to turn the refrigerator compartment off/on.

Freezer Temperature Setting

• Press the [up/down arrow] button to adjust the freezer temperature by 1 °F/°C increments. The range is -7 to 7 °F (-22 to -14 °C).

Super Cool / Super Freeze Modes

• Press the [Super Cool button] to engage Super Cool. The refrigerator compartment sets to 34 °F (2 °C), and the [Super Cool icon] shines. It reverts to the previous temperature upon exiting.
• Press the [Super Freeze button] to engage Super Freeze. The freezer compartment sets to -7 °F (-22 °C), and the [Super Freeze icon] shines. It reverts to the previous temperature upon exiting.
• Pressing three times activates both modes; a fourth time disengages both.

Turning On/Off the Ice Makers

• Press the [ice maker button] to turn the refrigerator and freezer ice makers on or off. Indicator lights display when they are on.
• Press once for refrigerator ice maker, twice for freezer, three times for both, and four times to turn both off.

Reset Water Filter

• The water filter replacement icon indicates when to replace the filter (every 3-6 months).
• Press and hold the [filter reset button] for 3 seconds to reset the icon.

Switching from Fahrenheit to Celsius

• Press and hold the [F/C button] for 3 seconds to switch between Fahrenheit and Celsius.

Sabbath Mode

• Press and hold the [Sabbath button] and [another button] for 3 seconds to enter Sabbath mode. This allows door opening without interior lights or control panel functions.
• Hold the [lock button] for 3 seconds to lock the panel; interior lights turn off, and the display shows the selected function in low brightness.
• To disengage Sabbath mode, unlock the control panel and press and hold the [Sabbath button] and [another button] for 3 seconds. Hold the [lock button] for 3 seconds to resume normal function.

Anti-Condensation Heating Element

• The gray anti-condensation heater strip on the outside edge of the left door can be turned off/on.
• Press and hold the [anti-condensation button] and [another button] for 4 seconds. Once the Fahrenheit icon flashes, press the [anti-condensation button] and the anti-condensation heating wire shutdown mode is set.
• To turn the element back on, unlock the panel and press and hold the [anti-condensation button] and [another button] for 4 seconds. Once the Fahrenheit icon no longer flashes, press the [ice maker button].

Door Prompt Alarm

• If doors are open for 2 minutes, the door alarm chimes 3 times. It chimes again every minute if doors remain open.
• The alarm can be stopped by pressing any button while the control panel is locked.
• With the panel unlocked, press and hold the [up arrow] and [down arrow] buttons for 4 seconds to turn the door prompt alarm off/on.

Error Codes

If an error code appears on the display screen, it indicates a potential problem. Contact ZLINE Customer Service at 1-614-777-5004 for assistance.

Common error codes include:

WARNING: The anti-condensation heating element is installed for convenience. Frequent toggling increases condensation risk. It's recommended to turn the strip on for units in humid climates and off in dry areas.

Dispensing Water and Ice

The ice/water dispenser on the outside of the left refrigerator door offers cubed ice, crushed ice, or cold water. It only works when the door is closed.

1. Cold water: Press the WATER button. Place a glass under the dispenser. Remove to stop flow.
2. Crushed ice: Press the CRUSHED button. Place a glass under the dispenser. Ice flows in 2-3 seconds. Remove to stop flow.
3. Cubed ice: Press the CUBED button. Place a glass under the dispenser. Ice flows in 2-3 seconds. Remove to stop flow.

WARNING: Ensure the container is adequately underneath the dispenser mouth to prevent ice spillage and injury.

Food Storage Tips - Freezer Compartment

• The freezer is for storing frozen food at low temperatures and for ice production.
• Use only freezer door shelves for frozen food. Let hot foods cool before freezing.
• Do not place fresh and frozen foods next to each other to prevent thawing.
• Cut fresh food (meat, fish, vegetables) into usable portions before freezing.
• When purchasing frozen food, ensure it was frozen at a suitable temperature and the packaging is undamaged.
• Keep frozen food in suitable packages for quality retention and return to the freezer promptly.
• If frozen food shows moisture or bulging, it may have been stored at the wrong temperature and could be spoiled.
• Storage duration depends on ambient temperatures, thermostat settings, door opening frequency, and food type. Follow manufacturer instructions; if none, store for no longer than three months from purchase.

Food Storage Tips - Refrigerator Compartment

• To reduce moisture and ice build-up, do not place liquids in unsealed containers.
• Never put hot or warm foods in the refrigerator; let them cool to room temperature first for adequate air circulation.
• Do not let foods or containers touch the back wall of the refrigerator to prevent freezing to the wall.
• Do not open the refrigerator door frequently.
• Meat, fish, and poultry should be in a package or plastic foil and used within 1-2 days.
• Unpackaged fruit and vegetables should be placed in the crisper drawer.

Cleaning and Maintenance

Overall Cleaning of the Appliance

• Clean dirt and dust behind the refrigerator and on the surrounding floor for improved cooling efficiency and energy saving.
• Check door gaskets for debris and clean with a soft cloth dampened with soapy water or diluted kitchen-safe cleaner.
• Clean the interior regularly to avoid odors.
• Remove all food, drinks, shelves, and drawers before cleaning the interior.
• Mix 2 tablespoons of baking soda with a quart of warm water and use a soft cloth or sponge to clean the inside. Dry naturally with the door open before turning on power.
• For hard-to-reach areas, use a soft rag, soft brush, or non-metal/abrasive tools (like toothpicks) to remove contaminants.
• Do not use soap, detergent, scrub powder, or spray cleaner, as these can cause odors or contaminate food.
• Clean shelves and drawers with a soft cloth dampened with soapy water or diluted kitchen-safe cleaner. Dry with a soft cloth or naturally.
• Wipe the outer surface with a soft cloth dampened with stainless steel cleaner, soapy water, or detergent, and wipe dry.
• Do not use hard brushes, steel cleaning balls, wire brushes, abrasives (like toothpaste), organic solvents (like alcohol, acetone, banana oil), boiling water, or acid/alkaline items, as they may damage the surface and interior. Boiling water and organic solvents may deform or damage plastic parts.
• Do not spray water or liquids directly into or on the refrigerator during cleaning to avoid short circuits and electrical insulation damage.
• WARNING: Always disconnect the appliance from power before cleaning the interior to avoid risk of electric shock or injury.

Changing Interior Lights

Replacement or maintenance of interior LED lights should only be performed by a professional electrician. Contact ZLINE Customer Service at 1-614-777-5004 for assistance if within warranty.

Defrosting

The refrigerator has an automatic defrosting function. Frost formed due to seasonal or ambient temperature changes may be manually removed by disconnecting power and wiping with a dry towel.

Cleaning Door Trays

• Follow the direction of the arrows: use both hands to squeeze each tray, push upward, and then remove. Reverse steps to replace.
• When replacing, adjust the install height using the different rows of slots along the side of the door.

Cleaning Glass Shelves

1. Firmly hold the front edge of the shelf and tilt inwards until the lower end of the fixed leg separates from the slot of the supporting iron (Figure 1).
2. Lift the shelf up as far as it can go.
3. Take out the shelf horizontally for cleaning.
4. When replacing, place the upper end of the fixed leg into an upper slot on the supporting iron first, then put the lower end of the fixed leg into the third slot on the lower part of the supporting iron.

Cleaning the Refrigerator Ice Storage Bucket

• Remove the ice storage bucket for cleaning or when needing a lot of ice. Replace quickly if dumping ice to avoid disrupting the ice maker.
• Clean up any fallen ice cubes when removing the bucket.
• It is recommended to turn the refrigerator ice maker off when cleaning the bucket.
• To remove: Hold the handle, press gently, and pull horizontally.
• To replace: Push the ice bucket back in. If it doesn't slide easily, rotate the tail to align with the ice tank.
• WARNING: When using the ice maker for the first time, dump out the first 2-3 batches of ice to allow for proper water flow and to rid the water line and ice-making system of potential debris.

Cleaning of Freezer Drawer

Cleaning the Upper Freezer Drawer

1. Open the freezer door to the maximum length.
2. Hold the left and right sides of the upper drawer with both hands, pull the slide rail until it cannot move, and push the drawer forward to separate it from the support hinge of the slide rail.
3. Rotate the drawer back and up to remove it from the freezer chamber.

Cleaning the Lower Freezer Drawer

1. Open the freezer door to the maximum length.
2. Hold the left and right sides of the lower drawer with both hands.
3. Lift the front end with a little force to pull the drawer back slightly until the support hinge of the slide rail is separated from the drawer.
4. While pulling the front end of the drawer at an angle, rotate the drawer back and up to take it out.

Out of Operation

Power Failure

In case of unexpected power failure, food inside can remain cool for several hours. During the power failure, minimize door openings as cool air escapes. Do not add fresh food during a power failure.

Longtime Non-Use

If the appliance will not be used for an extended period, disconnect from power, clean the interior, and leave doors ajar to prevent odors.

Moving the Appliance

• Before moving, remove all objects from inside and secure glass shelves, drawers, etc., with tape.
• Tighten leveling feet, close all doors, and secure them with tape.
• Use at least one helper during transport. Do not lay the refrigerator upside down or horizontally, or allow it to vibrate during transport, as this can damage the sealed cooling system.
• When moving with a hand truck, do not tilt the unit more than 45°, as this may disrupt the sealed cooling system.
• WARNING: After moving, re-connect to power and let it run continuously. Generally, operation should not be interrupted; otherwise, service life may be impaired.

Troubleshooting

Warranty

Coverage

• ZLINE standard-depth refrigerators have a one-year parts and service warranty and a five-year parts warranty on the sealed cooling system.
• Warranty periods begin from the original date of product delivery and cover only the original purchaser.
• The limited warranty covers all parts and labor for necessary repairs if any part proves defective in materials or workmanship.
• The product must be deemed serviceable via troubleshooting with the ZLINE Customer Experience team. Service must be performed by ZLINE-approved and ZLINE-certified providers. Service is provided during normal business hours.
• Products must be unobstructed and accessible for service.
• ZLINE's liability is limited to the original purchase price of the product. Additional injuries, losses, damages, or inconveniences caused by product malfunction or defects are not covered.

Terms

• Warranties apply only to the original purchaser of a ZLINE product installed for normal residential use (single-family, residential dwelling in a non-commercial setting).
• Warranty claims stemming from installation, operation, or use within a commercial setting are not covered. Commercial settings include schools, churches, hotels, restaurants, vacation rentals, daycare centers, private clubs, fire stations, common areas in multi-family dwellings, nursing homes, food service locations, and institutional food service locations.
• This warranty is non-transferable and is based on the date of delivery, not installation. It covers only the original purchaser and products installed in the contiguous United States and the District of Columbia.
• Failure to secure certified warranty service will result in forfeiture of the remaining warranty. Out-of-pocket payments will not be reimbursed unless prior approval is received from ZLINE or its certified service partners.
• If ZLINE is unable to repair the product or a defective part after a reasonable number of attempts, ZLINE may offer to replace the part or product, or provide a full refund of the purchase price (excluding installation, removal, or other charges).
• The original purchaser must provide proof of purchase (including date) and the product's serial number when filing a claim.
• This warranty does not apply if the original factory serial number has been removed, altered, or cannot be determined.
• ZLINE is not responsible for damage resulting from shipment, delivery, improper installation, negligence, improper maintenance, misuse, abuse, unauthorized alteration, modification, tampering, accidents, fire, floods, pest infestations, pandemics, natural disasters, acts of God, improper electric supply, voltage surges, or service to correct installation not in accordance with manuals or local codes.
• If service is dispatched and the issue is not covered under warranty, the customer is responsible for all service fees. Failure to pay these fees will result in forfeiture of remaining warranty coverage.

Serial Number Location

The rating tag, showing the model and serial number, is located inside the unit on the top right-hand side, visible when the refrigerator door is open. Do not remove permanently affixed labels, warnings, or plates, as this will void the warranty.

A diagram shows the location of the rating tag and provides product specifications.

Service

For warranty service, contact ZLINE Customer Service at 1-614-777-5004 or visit www.zlinekitchen.com/contact to utilize the online Customer Experience Portal.

QR codes link to the Installation Manual, User Manual, and ZLINE's official parts distribution partner website (www.zlineparts.com).