Hotpoint RG 864 Washer-Dryer

Contents

• Installation (Pages 2-5)

• Care and Maintenance (Page 6)

• Precautions and Tips (Page 7)

• Description of the Washer-Dryer (Pages 8-9)

• How to Run a Wash Cycle or a Drying Cycle (Page 10)

• Wash Cycles (Page 11)

• Detergents and Laundry (Page 12)

• Troubleshooting (Pages 13-14)

• Product Guarantee and Repair Information (Page 15)

Installation

Keep this instruction manual in a safe place for future reference. Should the appliance be sold, transferred, or moved, ensure the manual accompanies the washer-dryer to inform the new owner about its operation and features. Read these instructions carefully as they contain vital information on installation, use, and safety.

Unpacking and Levelling

Unpacking:

• A polystyrene part of the base should be removed with the base.
• Important Check: Unpack the washer-dryer and check for any transport damage. If damaged, do not install and contact your retailer.
• Remove the 4 protective screws and rubber bushes with respective spacers from the rear of the appliance.
• Seal gaps using provided plastic plugs.
• Keep all parts for future moving. Packaging materials are not toys.

Levelling:

• Ensure the machine is installed on a flat, sturdy floor, not against walls or cabinets.
• If the floor is uneven, adjust the front feet to compensate. The angle of inclination should not exceed 2°. Correct levelling ensures stability and prevents vibrations and noise.
• If placed on carpet, allow ventilation space underneath.

Electric and Water Connections

Connecting the Water Inlet Hose:

• Connect the supply pipe to a cold water tap using a 3/4 gas threaded connection. Run water until clear before connecting.
• Connect the other end of the hose to the appliance's cold water inlet on the top right-hand side at the rear.
• Ensure the hose has no kinks or bends.
• Water pressure must be within specified limits (see Technical Data table).
• Contact a specialist if the hose is too short. Ensure taps are open and functional; old taps may seize. Never use second-hand hoses.

Connecting the Drain Hose

• Connect the drain hose, without bending, to a draining duct or wall drain between 65-100 cm from the floor.
• If connecting to an under-sink trap, ensure any blanks or removable ends are removed from the spigot.
• If draining into a basin or sink, ensure the hose end is not submerged in water.
• Avoid hose extensions; if necessary, use one with the same diameter, not exceeding 150 cm.
• If pushed into a standpipe, the end should not go down more than 15 cm to prevent self-syphoning.

Electric Connection

• Ensure the mains socket is earthed and compliant with law.
• The socket must support the appliance's maximum power load.
• The supply voltage must match the Technical Data Plate.
• The socket must be compatible with the appliance's plug.
• The appliance is supplied with a 13 amp fused plug.
• Warning: The appliance must be earthed. Operations involving wiring should be carried out by a qualified electrician.

Replacing the Fuse: Use a 13 amp ASTA approved fuse (BS 1362). Ensure the fuse cover is refitted.

Removing the Plug: If rerouting the cable, replace the plug with a fused 13 amp rewireable plug (BSI approved) or wire the cable directly into a 13 amp cable outlet controlled by a switch.

Disposing of the Plug: Make the pins unusable before disposal.

Connecting Cable to Alternative Plug: Wires are coloured: Green & Yellow (Earth), Blue (Neutral), Brown (Live). Connect accordingly to terminal markings E, N, L.

Warning: The power supply cable must only be replaced by an authorised serviceman. The company denies liability for non-compliance with these norms.

The First Wash Cycle

Once installed, run a wash cycle with detergent and no laundry, using the 'auto clean' programme (see 'Cleaning the washer-dryer').

Disposing of the Appliance

Remove the plug by cutting the mains cable close to the plug body and dispose of it separately. Do not install the appliance outdoors, as it may be exposed to damp, rain, and thunderstorms. Ensure the mains socket is easily accessible. Do not use extensions or multiple sockets. The power supply cable must not be bent or compressed.

Technical Data

This appliance conforms to EC Directives: 2004/108/EC (Electromagnetic Compatibility), 2006/95/EC (Low Voltage), 2012/19/EU (WEEE).

Care and Maintenance

Cutting off the Water and Electricity Supplies

• Turn off the water tap after every wash cycle to limit wear and prevent leaks.
• Unplug the washer-dryer for cleaning and maintenance.

Cleaning the Washer-Dryer

• Clean outer parts and rubber components with a soft cloth and lukewarm soapy water. Do not use solvents or abrasives.
• Use the 'auto clean' programme for internal parts, run with no load. For best results, use a small amount of detergent or special additives every 40 wash cycles. Press button A for 5 seconds to start. The programme runs for about 70 minutes. Press START/PAUSE to stop.

Cleaning the Detergent Dispenser Drawer

• Remove the dispenser by raising and pulling it out.
• Wash under running water frequently.

Caring for the Door and Drum

• Leave the porthole door ajar to prevent unpleasant odours.

Cleaning the Pump

• The pump is self-cleaning and requires no maintenance. Small items may fall into the pre-chamber protecting the pump.
• Ensure the cycle is finished and unplug the appliance.
• To access the pre-chamber: Remove the lower front cover panel using a screwdriver. Unscrew the lid anti-clockwise (some water may trickle out). Clean the inside thoroughly. Screw the lid back on and reposition the panel.

Checking the Water Inlet Hose

• Check the inlet hose annually. Replace immediately if cracked, as water pressure is high. Never use second-hand hoses.

Precautions and Tips

This washer-dryer is designed and constructed according to international safety regulations.

General Safety

• For domestic use only.
• Can be used by children aged 8+ and persons with reduced capabilities if supervised or instructed on safe use and hazards. Children must not play with the appliance. Cleaning and maintenance by children require supervision.
• Do not dry unwashed items.
• Items soiled with cooking oil, acetone, alcohol, petrol, kerosene, spot removers, turpentine, waxes, or wax removers require washing in hot water with extra detergent before drying.
• Do not dry foam rubber (latex foam), shower caps, waterproof textiles, rubber-backed articles, or pillows with foam rubber pads.
• Use fabric softeners as per their instructions.
• The final part of a tumble dryer cycle is without heat (cool down) to prevent damage. Never stop a tumble dryer before the end of the cycle unless items are quickly removed and spread out to dissipate heat.
• Do not touch the machine barefoot or with wet/damp hands or feet.
• Pull the plug, not the cable, when unplugging.
• Do not open the detergent dispenser drawer during operation.
• Do not touch drained water; it may be very hot.
• Never force the porthole door; this could damage the safety lock.
• If the appliance breaks down, do not attempt self-repair.
• Keep children away from the appliance during operation.
• The door can become hot during the wash cycle.
• For moving, work in a group of two or three people; the appliance is heavy.
• Ensure the drum is empty before loading laundry.
• The door gets hot during the drying phase.
• Do not dry clothes washed with flammable solvents (e.g., trichlorethylene).
• Do not dry foam rubber or similar elastomers.
• Ensure the water tap is turned on during drying cycles.
• Keep children under 3 years away unless continuously supervised.
• Remove objects from pockets (lighters, matches).

Disposal

• Observe local regulations for packaging disposal and reuse.
• Dispose of old appliances separately as per European Directive 2012/19/EU (WEEE) to optimize recovery and recycling. The crossed-out wheeled bin symbol indicates separate collection is required. Contact local authorities or retailers for disposal information.

Description of the Washer-Dryer

Control Panel

ON/OFF Button: Switches the machine on/off. The START/PAUSE indicator light flashes green when on. Press and hold for 3 seconds to switch off during a wash cycle; a brief press may not work. Switching off during a cycle cancels it.

WASH CYCLE SELECTOR KNOB: Sets the desired wash cycle.

CLEANING ACTION Button & Indicator Light: Selects wash intensity.

TEMPERATURE Button: Reduces or excludes temperature; value shown on display.

SPIN Button: Reduces or excludes spin cycle; value shown on display.

DELAY Button: Sets a delayed start; delay period shown on display.

DRYING Button: Decreases or excludes drying; selected level/time shown on display.

DRY ONLY Button: Runs the drying cycle only.

START/PAUSE Button & Indicator Light: Press to start a cycle (green light fixed). Press again to pause (amber light flashes). Door can be opened if 'A' symbol is off. Press again to resume.

KEY LOCK Button: Press and hold for 2 seconds to activate/deactivate panel lock (symbol 'O' illuminated when active). Prevents accidental changes, especially with children.

Display

The display provides information for programming and operation.

• Section A: Shows duration of wash cycles and remaining time. If DELAY is set, shows countdown. Buttons allow viewing max temperature, spin speed, or drying type.
• Section B: Shows wash cycle phases (Main wash, Rinse, Spin/Pump out, Drying).
• Section C: Displays icons for temperature, spin, and drying. Temperature bars indicate max level. Spin bars indicate max level. A symbol lights up during drying setting.

DOOR LOCKED Indicator Light: Lit symbol means the door is locked. Wait for it to turn off before opening. To open during a cycle, press START/PAUSE; if the DOOR LOCKED symbol is off, the door can be opened.

Standby Mode

The appliance has an automatic standby system, activating after 30 minutes of inactivity. Press ON/OFF briefly to wake it up. Consumption: 0.5W (off-mode), 8W (left-on).

How to Run a Wash Cycle or a Drying Cycle

1. Switch On: Press the ON/OFF button. START/PAUSE light flashes green.
2. Load Laundry: Open the door and load laundry, do not exceed maximum load.
3. Measure Detergent: Use the detergent dispenser drawer as described in 'Detergents and Laundry'.
4. Close Door.
5. Select Wash Cycle: Use the WASH CYCLE SELECTOR KNOB. Temperature and spin speed are pre-set but adjustable. Cycle duration appears on the display.
6. Customise Cycle: Use buttons to modify temperature and spin speed. Temperature can be reduced to 'OFF'. Spin speed can be reduced to 'OFF'. Max values are restored by pressing again. (Note exceptions for programmes 7 and 9 regarding temperature).
7. Setting the Drying Cycle: Pressing the DRYING button selects the maximum compatible drying cycle. Subsequent presses decrease level/time until 'OFF'. Drying can be set by dryness level (A1-Iron, A2-Hanger, A3-Cupboard) or by time (45-210 minutes). For loads exceeding maximum capacity for wash+dry, wash first, then dry in batches. A cooling-down period is always included.
8. Dry Only: Press the DRY ONLY button to run drying without washing. Select cycle, then press button to exclude washing and start drying at max level. Adjust level/time with the DRYING button. (Not compatible with cycles 1-2-3-4, 14).
9. Setting a Delayed Start: Press the DELAY button repeatedly to set the desired delay. Press until 'OFF' to remove.
10. Set Wash Intensity: Use the button to select 'Intensive' (for heavily-soiled items, uses more water and rotation) or 'Dlicate' (for lightly-soiled or delicate items, reduces rotation).
11. Start Wash Cycle: Press START/PAUSE. Green indicator light stays lit. Door locks (DOOR LOCKED symbol lit). To change cycle mid-progress, pause, select new cycle, press START/PAUSE again. To open door mid-cycle, pause, wait for DOOR LOCKED symbol to switch off, then open. Press START/PAUSE to resume.
12. End of Wash Cycle: Display shows 'END'. Open door when DOOR LOCKED symbol switches off. Unload laundry and switch off the machine.
13. Cancel Cycle: Press and hold the ON/OFF button to stop the cycle and switch off the machine.

Wash Cycles

Table of Programmes and Wash Cycles:

* If programme is selected and spin cycle excluded, the machine will only drain.

** If a drying cycle is programmed, the machine runs a "wash+dry" programme lasting 45' with maximum spin speed and a 1kg laundry load.

Cycle duration shown is an estimation and can vary based on water temperature/pressure, detergent amount, load type/size, load balancing, and selected options.

Notes:

• 1) Test wash cycle in compliance with regulation EN 50229: set wash cycle 8 at 60°C.
• 2) Long wash cycle for cottons: set programme 8 at 40°C.
• 3) Long wash cycle for synthetics: set wash cycle 9 at 40°C.

Detergents and Laundry

Detergent Dispenser Drawer

Use the correct detergent dose for successful results. Excessive detergent can cause build-up and pollution.

• Use powder detergent for white cottons, pre-washing, and temperatures over 60°C. Follow packaging instructions.
• Do not use hand washing detergents as they create too much foam.

Open the drawer and pour detergent/additives as follows:

• Compartment 1: Detergent for wash cycle (powder or liquid). Use the provided plastic partition 'A' for liquid dosage. Place partition in slot 'B' for powder.
• Compartment 2: Additives (e.g., fabric softeners). Do not overfill.
• Do not pour detergent into the middle compartment.

Preparing the Laundry

• Divide laundry by fabric type/label and colour (separate whites from colours).
• Empty all pockets and check buttons.
• Do not exceed load weight limits (see 'Table of Programmes and Wash Cycles').

Approximate Laundry Weights:

• 1 sheet: 400-500 g
• 1 pillow case: 150-200 g
• 1 tablecloth: 400-500 g
• 1 bathrobe: 900-1,200 g
• 1 towel: 150-250 g

Special Wash Cycles

• Daily Wash & Dry (Programme 1): For mixed garments (cotton/synthetics), up to 3 kg. Recommended for liquid detergent. Steam helps reduce creases.
• Shirts Wash & Dry (Programme 2): For shirts and T-shirts, up to 2 kg. Recommended for liquid detergent. Pre-treat cuffs/collars. Steam helps reduce creases.
• Pre Iron: For use before ironing, max 1.5 kg. Steam helps reduce creases.
• Steam Refresh: Refreshes garments, neutralises odours, relaxes fibres with steam. Garments will be damp.
• Anti-Stain Quick: For difficult daily stains in 1 hour. Ideal for mixed/coloured fabrics.
• Anti-Stain: For heavily-soiled, resistant colours. Ensures higher washing class. Do not mix colours. Powder detergent recommended. Pre-treatment for obstinate stains. If drying is selected, it resembles open-air drying, preventing yellowing and preserving whiteness. Dryness level 'A2' recommended.
• Multicolor: For coloured cotton garments. Optimised to keep colours bright.
• Ultradelicates (Programme 11): For very delicate garments with embellishments. Turn inside out, use a washing bag for small items. Liquid detergent recommended.
• Drying Function (Time-based): Delicate drying with light handling and controlled water jet. Recommended durations: 1 kg synthetics: 150 min; 1 kg mixed: 180 min; 1 kg cotton: 180 min.
• Silk/Curtains: Select cycle 11 and 'Delicate' level.
• Wool (Woolmark Apparel Care - Green): Approved by The Woolmark Company for 'hand wash' wool garments, provided instructions are followed.
• Sport: For lightly soiled sports clothing. Do not exceed max load. Liquid detergent recommended (half-load amount).

Load Balancing System

Before each spin, the drum rotates to distribute the load evenly. If the load is unbalanced, the machine spins at reduced speed or performs a distribution process. Mixing small and large garments improves balance.

Troubleshooting

Before contacting Technical Assistance, check the following:

Machine Does Not Switch On

• Appliance not fully plugged in or poor contact.
• No power to socket or blown fuse.

Wash Cycle Does Not Start

• Door not closed properly.
• ON/OFF button not pressed.
• START/PAUSE button not pressed.
• Water tap not turned on.
• Delayed start is set.

Machine Does Not Dry

• Check sections above.
• DRYING is set to OFF.

Clothes Too Hot After Drying

• A cooling-down period is included. Leave door open to cool further if needed.

Machine Does Not Fill with Water (H2O flashes)

• Water inlet hose kinked.
• Water inlet hose not connected to supply.
• Low water pressure.
• Water tap not turned on.
• No water supply to house.
• Inlet valve filter blocked.

Machine Fills and Drains Continuously / Water Left in Drum / Stuck on Wash

• START/PAUSE button not pressed.
• Drain hose too low (must be between 65-100 cm).
• Drain hose connected incorrectly to sink trap, allowing water to run back.
• Drain hose end pushed too far down standpipe.
• Pump filter blocked.
• Drain hose kinked.
• New Installation: Blanking cap or spigot not removed from drain hose.
• Drain hose or sink trap blocked.

Machine Does Not Drain or Spin (Error Lights Flashing)

• Pump filter blocked.
• Drain hose kinked.
• New Installation: Blanking cap or spigot not removed.
• Drain hose or sink trap blocked.

Machine Does Spin

• Spin Speed set to OFF.
• Temperature set to OFF.

Machine Does Not Heat / Poor Wash Results

• Temperature set to OFF.

Programme Takes Too Long

• Programme times vary due to water pressure, incoming water temperature, and load imbalance. This increases programme times.

Display Sticks / Time to End Varies

• Display time is for guidance only and may vary.

Machine Vibrates During Spin Cycle

• Feet not adjusted.
• Transit bolts or polystyrene packaging not removed.
• Machine trapped between cabinets/walls.
• Slight load imbalance causing reduced spin speed.

Machine is Noisy

• Motor, pump, and drum noise during spin is normal.

Machine Won't Spin Properly

• Out of Balance detected: machine attempts load distribution. This increases programme time. Caused by single heavy items. Try with a different load.

Machine Leaks from Dispenser

• Dispenser drawer blocked with detergent.
• Water pressure too high (turn down tap).
• Machine tilting forwards.

Machine Leaks (Other than Dispenser)

• Fill hose loose at cabinet or tap end.
• Fill hose leaks (replace rubber washers or hose).
• Drain hose not fixed properly.

START/PAUSE Indicator Light Flashes Rapidly / Error Code (e.g., F-01)

• Switch off, unplug for 1 minute, then switch back on. If problem persists, contact Technical Assistance Centre.

Machine Smells

• Run a service wash (auto clean cycle with detergent, no laundry).

Machine Door Cannot Be Opened

• Wait for the door lock indicator light to go out after the program finishes.
• If no power, perform manual unlocking procedure.

Door Seal Damaged at the Bottom

Door seal has drainage holes; this is normal.

Water Level Too Low

Water level is correct if visible at the bottom of the door.

Too Much Foam

• Detergent not suitable for machine washing (check label).
• Too much detergent used (reduce amount in soft water).

Machine Beeps (Key Lock Lit)

• Deactivate Key Lock by pressing and holding the 'KEY LOCK' button for 2 seconds.

Machine Turns Itself Off (No Lights)

• The machine has an automatic standby system for energy saving. Press 'ON/OFF' for 3 seconds to activate.
• Sensors monitor cycle progress. If the cycle completes successfully, there is usually no issue.

Note: Service calls for incorrect installation (pages 2-4) will be charged. Do not wash items without a wash label or not intended for machine washing. Empty pockets to prevent pump/drain blockages or damage.

Product Guarantee and Repair Information

Guarantee

12 Months Parts and Labour Guarantee: Covers breakdown repairs for twelve months from purchase date due to workmanship or materials. Hotpoint will repair or replace the appliance at their discretion.

Guarantee Conditions:

• Appliance installed and operated correctly per instructions.
• Used only on the specified electricity/gas supply.
• Used for normal domestic purposes only.
• Not altered, serviced, or dismantled by unauthorised persons.
• Repair work undertaken by Hotpoint or appointed agent.
• Removed parts or replaced appliances become Hotpoint property.
• Used in the United Kingdom or Republic of Ireland.

Guarantee Exclusions:

• Damage from transportation, improper use, neglect, interference, or installation.
• Consumable items/accessories (plugs, cables, bulbs, filters, etc.).
• Removable parts made of glass or plastic.

Note: Guarantee is void if used in commercial or non-domestic premises.

Recycling and Disposal Information

Hotpoint uses quality recycled components. Dispose of packaging and old appliances carefully. To prevent injury to children, remove the door, plug, and cut the mains cable. Dispose of these parts separately.

Repairs and After Sales

• For help, advice, repairs, spare parts, or accessories:
• Local repair engineers: 03448 111 606 (UK), 0818 313 413 (ROI).
• Visit: parts.hotpoint.co.uk/shop
• Register appliance at www.hotpointservice.co.uk to activate 10-year parts guarantee.

How to find your model and serial number: Refer to the example data label shown.