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AudioCodes C448HD & C450HD IP Phones for Microsoft Teams

Overview

This document serves as a comprehensive User's and Administrator's Manual for the AudioCodes C448HD and C450HD IP Phones, designed for seamless integration with the Microsoft Teams application. These high-end executive business phones offer advanced Unified Communications (UC) integration, featuring large color touch screens for an intuitive user experience.

Key Features & Capabilities

Full Microsoft Teams integration for enhanced collaboration.
High-definition audio quality.
Large, responsive color capacitive touch screens (1280 x 720 resolution).
Support for various Microsoft Teams features including calls, meetings, presence, and voicemail.
Options for both user and administrator management, including device configuration and firmware updates.
Specific features differ between C448HD and C450HD models (e.g., Wi-Fi, Bluetooth, USB ports, Expansion Module support on C450HD).

Getting Started & Configuration

The manual guides users and administrators through the initial setup process, including unpacking, device description, and basic configuration. It details how to set up network connectivity, manage device settings, and configure the Microsoft Teams application for sign-in and operation.

Key configuration areas covered:

Device settings (Display, Sound, Date & Time, Wi-Fi, Accessibility, Security).
Network configuration (IP settings, Proxy, VLAN, 802.1x).
Firmware updates (manual and remote).
Device management via AudioCodes' Device Manager.

Core Functionality

Explore essential phone operations such as making and receiving calls, managing call history, using voicemail, setting presence status, and managing Teams meetings. The document also covers advanced features like hot desking, call parking, and using audio devices.

Troubleshooting & Support

A dedicated troubleshooting section is provided for both end-users and network administrators, addressing common issues and offering solutions. It includes guidance on collecting logs, remote logging, diagnostic data, and utilizing SSH for advanced debugging.

Resources

For more information on Microsoft Teams phone integration, visit: Microsoft Teams Phone Documentation
For customer support and services from AudioCodes, visit: AudioCodes Support
For technical documents, visit: AudioCodes Technical Documents

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