Manuals+

THOMSON Streaming Box Plus 270

User Manual

Important Safety and Product Information

Your device has been carefully checked and packed before shipment. Upon unpacking, ensure all parts are included and keep the packaging in a location inaccessible to children. It is recommended to store the box during the warranty period for protection during repairs.

Please read the instructions before using the device and keep them for future reference. The product must be installed in accordance with national regulations.

Battery Replacement

Replacing the battery with an incorrect type may pose a risk of explosion. Avoid:

The device with the ⚡ symbol is a Class II electrical appliance or double-insulated. It does not require a protective earth connection.

The ♻ symbol indicates that this product must be disposed of correctly within the EU, in accordance with Directive 2002/96/EC (WEEE). Do not dispose of it with household waste. Please recycle responsibly. Contact your retailer for collection points.

Consumers are legally obliged to return old batteries. Do not dispose of used batteries with household waste; return them to a collection system.

StreamView declares that the radio equipment complies with Directive 2014/53/EC. The full text of the EU declaration of conformity is available at: tv.mythomson.com/support. For indoor use only.

1.1 Applications and Performance

Download speed depends on your internet connection. Some applications may not be available in your country or region. Streaming subscriptions may be required. Netflix is available in selected countries. For more information, visit www.netflix.com. Google Assistant voice services depend on Google's voice search support.

1.2 Data Protection

App and service providers may collect and use technical data and related information, including device technical information, system and application software, and peripherals. This data may be used to improve products or provide services that do not personally identify you. Some third-party services may require registration with personal data. StreamView is not responsible for any data protection breaches by third-party services.

2 Introduction

With Google TV™ in the Streaming Box Plus 270, enjoy all your favorite entertainment with the help of Google. Google TV consolidates movies, series, and more from all your subscriptions in one place. Get personalized recommendations and use Google's powerful search to find content across over 10,000 apps. Use your voice to find programs, play music, control smart home devices, and more. Personalized watchlists and profiles enhance the experience for everyone.

3 Streaming Box Components

3.1 Front Panel

Diagram showing the front of the Thomson Streaming Box.

3.2 Back Panel

Diagram showing the back of the Thomson Streaming Box with ports labeled.

4 Remote Control

4.1 Remote Control 1

Diagram of the first remote control model.

4.2 Remote Control 2

Diagram of the second remote control model.

5 Installation

5.1 Package Contents

Diagram showing all items included in the box: Streaming Box, remote control, AAA batteries, power adapter (2-pin and 3-pin plugs), HDMI cable, and installation instructions.

5.2 Setup

  1. Step 1: Insert batteries into the remote control.
  2. Step 2: Connect the HDMI cable from the Streaming Box to your TV.
  3. Step 3: Connect the power adapter to the Streaming Box and plug it into a power outlet. Use either the 2-pin or 3-pin plug as needed.
  4. Optional: Connect an Ethernet cable for a wired internet connection if LAN is available. Otherwise, you will be prompted to connect via Wi-Fi during initial setup.

5.3 Positioning the Streaming Device

Diagram showing the streaming box placed on a TV stand, with a recommendation to keep it at least 12 inches away from the TV's speakers for optimal far-field voice control. Avoid placing it in a closed cabinet.

For optimal far-field voice control accuracy, it is recommended to use the streaming device more than 12 inches away from the TV speakers. Do not place the streaming device in a closed cabinet.

5.4 Connecting the Remote Control

Diagram showing the remote control and the streaming box, with a visual cue for pairing (e.g., holding the remote near the box).

Turn on the TV and the streaming box, and follow the on-screen instructions to pair the remote control.

5.5 First Time Setup

After successfully pairing the remote control, select your installation language and region, then follow the on-screen setup instructions.

You can scan the QR code on the screen to set up your Streaming Box Plus 270 using the Google Home app on your smartphone or tablet. Alternatively, select "Setup on TV instead" at the bottom of the screen and follow the on-screen instructions.

Note: A Google account is required to set up the Streaming Box Plus. The setup process may take longer if you choose to set up on the TV instead of using the Google Home app.

6 Google TV

6.1 Setting up Google TV

You can set up your Streaming Box 270 Plus via the Google Home app on your mobile device (phone or tablet) or manually by selecting the "Setup on TV instead" option on the screen.

Screenshot of the Google TV setup screen showing options to set up with Google Home app or on TV instead. Includes a QR code and setup code.

6.2 Setup with the Google Home App

To set up the device using the Google Home app, you need a mobile device (smartphone or tablet) with the Google Home app installed. The mobile device must be connected to the same Wi-Fi network as the Streaming Box Plus 270. To install the Google Home app, scan the QR code on your TV or search for "Google Home" in your mobile device's app store.

If the Google Home app is already installed, open it and follow the instructions on the TV and your mobile device. Do not interrupt the TV setup via the Google Home app.

Note: Some mobile devices with newer Android OS versions may not be fully compatible with Google TV setup via the Google Home app. The "Setup on TV" option is recommended.

6.3 TV Setup

To set up the Streaming Box Plus 270 using the TV and remote control, navigate using the directional buttons on the remote to select the "Set up on TV instead" option. Then, follow the on-screen instructions to complete the setup.

Note: A Google account is required to set up the Streaming Box Plus. To access Google Play Store, use "Hey Google", or launch your favorite apps, you must be signed into your Google account. If you do not have a Google account or wish to create a shared account, register one before installing the Streaming Box Plus 270. You can create a Google account by visiting: https://accounts.google.com/signup.

After completing the initial setup of the THOMSON streaming device, the Google TV home screen will appear. Note that menu illustrations in this manual are for reference only and may differ by country.

7 Home Screen

7.1 Home

From the home screen, you can launch any installed application, watch movies from various streaming apps, or access the settings menu of your Streaming Box Plus 270.

You can exit any application at any time and return to the home screen by pressing the Home button on the remote control.

The first row (Recommended for you) suggests streaming content based on your search history and installed streaming apps, according to search criteria.

Screenshot of the Google TV Home screen showing rows for recommended content and apps.

Note: Depending on TV settings and the country selected during initial setup, the Home menu may display different elements. The second row (Your apps) shows your applications. Key streaming apps like Netflix or YouTube may appear in this row. Select an app with the directional buttons and press OK to launch it. Press and hold OK to remove an app from the preferred row, move it, or launch it.

The penultimate and last fields in this row offer "Rearrange" and "Add apps" options to reorder apps or add new ones to your "Favorite apps" row.

7.2 Google Account

Navigate to your profile icon in the top-left corner and press "OK". Select the profile icon and press "OK". Here you can change profile settings, add a new Google account, or manage existing accounts.

Screenshot of the Google TV account selection screen, showing profile options and "Add account".

7.3 Apps

Select the Apps section on the Home screen to view installed applications. Use the search bar to enter the name of the app you wish to install from the Google Play Store.

Screenshot of the Apps screen on Google TV, showing installed apps and a search bar.

7.4 Library

Select the Library section on the Home screen to play purchased or rented streaming content on your TV or mobile devices using your Google account.

Screenshot of the Google TV Library screen, indicating it is empty and showing where to find content.

Notes: Some apps may only work within your local network. Some apps available for mobile devices may not be available for Google TV due to legal reasons.

7.5 Google TV Search Field

Search tools are located in the top-left corner of the screen. You can type a word using the virtual keyboard or use voice search via the remote's built-in microphone. Move focus to the desired option and press OK to proceed.

Screenshot showing the Google TV search interface with voice and keyboard input options, and an image of the virtual keyboard.

7.6 Notifications

The notification button appears only when there are unread notifications. To check them, go to the Settings icon, then a submenu will open. In the submenu, you can find all recent notifications.

8 Settings

To access the full list of available settings, go to the Home screen by pressing the Home button (icon) and navigate to the Settings button (icon) in the top-right corner.

Screenshot of the Google TV interface highlighting the Settings icon.

9 Connecting Bluetooth Devices

9.1 Remote Controls and Accessories

In this menu, you can connect audio devices like headphones and speakers, as well as input devices like gamepads, mice, or keyboards via Bluetooth to the Streaming Box Plus 270. You can also configure the remote control to manage power, volume (+/-), or input selection for connected devices (TV, AV receiver, or Soundbar) with the THOMSON remote control. Press the button on the remote control and press OK to open the Settings menu. Select Bluetooth and press OK.

9.2 Pairing Accessories

Ensure Bluetooth pairing mode is activated on the device you wish to connect. Select the "Pair accessories" option in the menu and press OK. The Bluetooth device will appear in the list on the right. Select the device and press OK to start the pairing process.

9.3 Remote Control

9.3.1 Devices

Select the "Button setup" option in the remote control menu and press OK. The Button setup menu has two submenus:

Select "Add device" and press OK. Choose the device you want to control with the Thomson remote (TV, Soundbar, or AV receiver) and press OK. Select your device's brand from the list and press OK. Choose the control options you want to use with the Thomson remote and follow the on-screen instructions.

9.3.2 Remote Buttons

In this submenu, you can configure the operation of your RCU Thomson. You can assign which functions will continue to be controlled by the original remote of the connected device (TV, AV receiver, or soundbar) and which will be controlled by the Thomson remote.

9.4 Star Button Functionality

To assign a function to the Star button, press and hold the button. A dialog box will appear showing the applications installed on your device. Select the application you want to launch with the Star button, then confirm your selection by pressing OK.

10 Casting (Google Cast)

The built-in Streaming Box Plus 270 allows you to stream videos, music, or other content from your smartphone, tablet, or computer to your TV.

  1. Ensure your phone, tablet, or computer is on the same network as the Streaming Box Plus 270.
  2. Open an app that supports casting, such as YouTube.
  3. Select the video and click the cast icon.
  4. Select the Streaming Box Plus 270 and press OK. Playback will start automatically.

Note: Not all streaming video apps support the Google Cast function.

11 "Hey Google" - Voice Assistant and Control Function

The Streaming Box Plus 270 supports the "Hey Google" function. It can be activated by pressing the microphone button on the remote control or via the hands-free microphone installed in the device (which must first be activated in Settings > Accounts & input > Google Assistant > Hands-free microphone).

You can use "Hey Google" to perform various operations, such as setting volume, muting/unmuting sound, or launching apps. You can also search for information, e.g., "What will the weather be tomorrow?" or search for movies, series, or videos in streaming services like Netflix, Prime Video, Disney+, or YouTube.

Note: The built-in far-field microphone can be manually deactivated at any time using the switch on the side of the device.

12 Display Format Settings

Press the Settings button on the remote control or select the Settings icon on the home screen and navigate to Display & Sound > Advanced display settings.

Display Mode Settings

Game Mode: This function is enabled by default.

12.1 Format Selection

Automatic: If you select Automatic display format, the system allows installed apps to automatically adjust the HDR format to your display device. All apps will automatically display video content in the optimal video format, though not necessarily the highest quality.

Manual: If this option is selected, you can manually disable HDR formats that playback devices do not support or that may cause playback issues. Unsupported HDR formats will be listed under "Unsupported Formats" and cannot be enabled. Installed apps may automatically select a video format that is not displayed at the highest video quality.

13 Sound Format Settings

Press the Settings button on the remote control or select the Settings icon on the home screen and navigate to Display & Sound > Advanced sound settings.

Available Sound Format Settings:

Format Information: This section shows the audio formats supported by your TV or connected audio system.

14 USB Playback

Using External USB Storage Devices

Connect an external USB storage device (USB flash drive or external hard drive) to the USB port on the Streaming Box Plus 270. When a USB storage device is connected, press the button to display options. You can play media content stored on the device or expand the internal storage capacity of the Streaming Box Plus 270.

Playing Media Files from External Storage

Download a media player app. Launch the installed app and select the file you wish to play.

Expanding Internal Storage on THOMSON Streaming Box Plus 270:

After connecting the USB storage device, press the Home button on the remote control > select the settings icon > select the relevant USB flash drive notification [Select for setup] > select the "Set as device storage" option and follow the on-screen instructions. The same procedure can be followed via the Settings menu: Settings / System / Storage / Data carrier / Erase and format as device storage.

Note: The connected USB storage device must be formatted as FAT32 or exFAT.

15 Updates

Software updates for the Streaming Box Plus 270 are performed automatically. If updates are available, you will receive a notification on the home screen. Select the notification and press OK to read it.

16 Questions and Answers

What can I do with my Streaming Box Plus 270?

With Google TV in the Streaming Box Plus 270, you can enjoy all your favorite entertainment with the help of Google. Google TV consolidates movies, series, and more from all your subscriptions in one place. Get personalized recommendations and use Google's powerful search to find content across over 10,000 apps. You can also use your voice to find programs, play music, control smart home devices, and more. Personalized watchlists and profiles enhance the experience for everyone.

Do I need a Smart TV to use my streaming box?

No, you do not. The Streaming Box Plus 270 turns any TV into a Smart TV.

What connections are required for my Streaming Box Plus 270 to work?

Connection to TV or Projector: The Streaming Box Plus 270 supports up to 4K Ultra HD resolution and must be connected to the TV or projector via a high-quality HDMI cable.

Internet Connection: You can connect to the internet via Wi-Fi or a LAN cable. Section 4.2 contains information on optional connections, such as to audio devices and USB devices.

What if the voice control system's hands-free function does not respond?

Check the network status. Check if the streaming device is muted (microphone is on). Ensure the built-in microphone is manually deactivated using the switch on the device.

If I connect the sound directly to the amplifier, do I get Atmos sound?

If the connected AV amplifier supports Dolby Atmos, the sound will be played in Atmos mode. The audio format supported by the amplifier is automatically recognized by the Streaming Box Plus 270.

What audio formats can my Streaming Box Plus 270 use for HDMI output to an amplifier?

The Streaming Box Plus 270 supports most digital audio formats.

Why is there no signal on my TV even though the Streaming Box Plus 270 is connected via HDMI cable?

You may have selected the wrong input source on your TV. After switching to the correct HDMI connection, it will take a few seconds for the Streaming Box Plus 270 to receive a signal.

My TV does not display a 4K UHD picture.

Picture quality depends on the source and input. Poor picture quality may be due to:

Do I need a Google account to use my Streaming Box Plus 270?

Yes, a Google account is required to set up Google TV on the Streaming Box Plus 270. You must be signed into your Google account to use personalized Google TV features like custom profiles, watchlists, and recommendations.

I cannot find a specific app on my TV, even though it is available for download on my smartphone.

Some apps may be available for download on mobile devices but are not available for Google TV.

What are the internet requirements for my Streaming Box Plus 270?

The Streaming Box Plus 270 works well with a normal internet connection. However, a faster connection provides a better experience. Keep in mind that the more devices connected to your home network, the less bandwidth is available for your Streaming Box Plus 270.

What Bluetooth devices can be connected?

You can connect audio devices such as headphones and speakers, as well as input devices like keyboards or gamepads to the Streaming Box Plus 270 via Bluetooth.

How do I use Google Assistant?

Press the Google Assistant button on the Streaming Box Plus 270 remote control. You can search for any content. All content related to your query will be displayed in a list.

How can I tell if a new software version is available for my streaming device?

Software updates for the Streaming Box Plus 270 are automatic. When updates are available for installed apps or the operating system, notification icons will appear next to the "Settings" icon in the top-right corner of the screen. Click the OK button on the remote control to read them.

Can I use my Streaming Box Plus 270 as an IPTV box?

Yes, the Streaming Box Plus 270 can be used for IPTV. To do this, you need to download your favorite IPTV app.

17 Technical Specifications

17.1 Audio and Video

17.2 System and Memory

17.3 Ports

17.4 Speaker and Microphone

17.5 Wireless Connectivity

17.6 Compatibility

17.7 General Data

18 Information for European Agency

Company: Streamview GmbH

Address: Franz-Josefs-Kai 1, 1010 Vienna, Austria

18.1 Licenses

Subject to change. Due to continuous research and development, technical specifications, design, and appearance of products may change. Please note that download speed depends on your internet connection, and some applications may not be available in all countries. Streaming subscriptions may be required. Google TV is the name of the software experience on this device and is a trademark of Google LLC. Google, YouTube, Google Cast, and YouTube Music are trademarks of Google LLC.

Google Assistant is not available in all languages and countries. Service availability varies by country and language. Netflix is a registered trademark of Netflix, Inc. A Netflix subscription is required for streaming. Netflix is available in selected countries. For more information, visit www.netflix.com. Apple TV is a trademark of Apple Inc. and is registered in the USA and other countries. Wi-Fi is a registered trademark of Wi-Fi Alliance®. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks is under license. HDMI and the HDMI logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the USA and other countries. Dolby, Dolby Vision, Dolby Atmos, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2025 Dolby Laboratories. A Disney+ subscription is required; see terms at https://www.disneyplus.com. ©2025 Disney and its affiliates. ©2025 Amazon.com, Inc. or its affiliates. Amazon, Prime Video, and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Membership fees apply to Amazon Prime or Prime Video. See primevideo.com/terms for details. All other products, services, companies, trademarks, trade or product names, and logos mentioned are the property of their respective owners. All rights reserved. ©2025 StreamView GmbH, Franz-Josefs-Kai 1, 1010 Vienna, Austria. This product is manufactured and sold under the responsibility of StreamView GmbH. THOMSON and the THOMSON logo are trademarks used by StreamView GmbH. For additional information, visit www.thomson-brand.com. Data Protection: App and service providers may collect and use technical data and related information, including device technical information, system and application software, and peripherals. They may use this information to improve products or provide services that do not personally identify you. Some third-party services may require personal data registration. Some services may collect personal data without further notice. StreamView is not responsible for any data protection breaches by third-party services.


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