Shark POWERDETECT NeverTouch Self-Empty Robot Vacuum Cleaner

Important Safety Instructions

WARNING: To reduce the risk of fire, electric shock, injury, or property damage:

• Children or animals should not be left unattended in rooms the robot vacuum has access to during cleaning.
• LASER WARNING: This product has a Class 1 Laser. Always turn off the power before lifting or performing maintenance. Do not look directly into the laser.
• If the charging cable plug does not fit the socket, contact a qualified electrician. Do not force or modify the plug.
• General Warnings:
• Use only as described in this manual.
• Do not expose any parts to water or liquids.
• Do not put hands into any opening in the dock or robot.
• Inspect all parts for damage before each use. Discontinue use if damaged.
• Use only identical replacement parts.
• This robot contains no serviceable parts.
• Use Warnings:
• Always turn off the power before lifting or performing maintenance.
• Do not look directly into the laser.
• Turn off the robot before inserting or removing the filter or dustbin.
• Do not handle the plug, charging dock, cable, or robot with wet hands.
• Children should not play with the appliance.
• Supervise children aged 8 and above when using the appliance.
• Do not use the robot without the dustbin and filter in place.
• Do not damage the charging cord. Grasp the plug, not the cord, when unplugging. Keep the cord away from sharp corners and heated surfaces. If the cord is damaged, the appliance should be scrapped.
• Do not put objects into openings. Keep openings free of dust, lint, hair, and anything that may reduce airflow.
• If airflow is restricted, turn off the vacuum and remove obstructions.
• Keep openings away from hair, face, fingers, feet, or loose clothing.
• Do not use if the robot is not working properly, has been dropped, damaged, left outdoors, or dropped into water.
• Do not place the vacuum cleaner on unstable surfaces.
• Do not use to pick up liquids, large objects, hard or sharp objects, large quantities of dust, smoking or burning objects, flammable or combustible materials, or toxic materials.
• Do not use in outdoor areas, enclosed spaces with explosive or toxic fumes, or near fireplaces or space heaters.
• Turn off the robot before any adjustment, cleaning, maintenance, or troubleshooting.
• Allow all filters to air-dry completely before reinstalling.
• Do not attempt to repair the robot or battery yourself, except as indicated in this manual.
• Do not use household cleaners on the dock or robot surfaces; use a damp cloth.
• Use no-go zones or BotBoundary strips to block off unsafe areas like stairs or fireplaces.

Battery Use

• The battery is the power source for the vacuum.
• Ensure the vacuum is powered off before picking it up or carrying it.
• Use only the Shark charging dock and battery specified.
• Keep the battery away from metal objects to prevent shorting.
• Avoid contact with battery liquid; flush with water if contact occurs.
• Do not store, charge, or use the robot at temperatures below 50°F (10°C) or above 104°F (40°C).
• Do not expose the robot or battery to fire or temperatures above 130°C (265°F).

No-Go Zones and BotBoundary Strips

• Do not put BotBoundary strips under carpet or rugs, or on top of each other.
• Always use no-go zones or BotBoundary strips around reflective flooring and surfaces, and near carpeted stairs.
• Do not place no-go zones or BotBoundary strips within 3 meters of the dock.
• Ensure runners, rugs, carpets, or thresholds are at least 20cm from stairs or extend over the edge of the stairs for cliff sensors to work properly.

What's Included

• Anti-Odour Cartridge (1X)
• Side Brush (2X)
• Robot (1X)
• Antimicrobial Mopping Pads (3X)
• Ramp (1X)
• NeverTouch Base (1X)

Set-Up Your Shark Robot & NeverTouch Base

1. Insert Odour Cartridge: Insert the cartridge into the top of the base. Ensure it is installed before using the robot.
2. Set Up Base: Remove all plastic wrap. Place the base in a central area with a strong Wi-Fi signal, away from direct sunlight. Plug in the base; the LED will turn green when powered on.
3. Install Ramp On Base: Align the ramp with the bottom of the base and press down until it clicks. Ensure 0.6m of clear space in front of the base.
4. Fill The Clean Water Tank: Lift the water tank, fill to the MAX line with room-temperature water, and reinstall.
5. Attach a Side Brush to Bottom of Robot: Align the brush hole with the peg and press down until it clicks.
6. Slide Robot Onto Base: Align the robot with the Shark logo upside down and slide it up the ramp onto the base. The base LEDs will turn green when charging. The robot will begin to evacuate dust and debris into the base after 10-15 seconds.
7. Download & Explore: Download the SharkClean app or press the Dry icon on the robot to start a dry clean.

Getting to Know Your Shark Robot

Robot Components:

• Front Bumper
• DRY CLEAN Button
• Base Button
• Front Caster Wheel
• Battery Door
• Ultrasonic Floor Detect Sensors
• Brushroll
• Mop Pad Plate
• Indicator Lights
• WET CLEAN Button
• LIDAR Module
• Cliff Sensors
• Robot Combo Dust Bin & Water Tank Release Button
• Side Brush
• Drive Wheel
• Brushroll Door
• Robot Dust Bin and Filter

NeverTouch Base Components:

• Clean Water Tank Lid
• Post-Motor Filter Access Door
• Debris Intake
• Pad Dry Fan
• Base Dust Bin Release Button
• Base Dust Bin
• Charging Contacts
• Anti-Odour Cartridge
• Base Dust Bin
• Clean Water Tank
• Indicator Light
• Pre-Motor Filter Housing
• Pre-Motor Filter Access Door
• Cord Storage

Living With Your Robot

Prepare Your Home:

• Your robot uses sensors to navigate around obstacles.
• Obstructions: Remove cords and objects smaller than 11.5 cm in height from floors for best coverage. Open interior doors to ensure a complete map.
• Stairs: Cliff sensors prevent the robot from falling. Ensure rugs or carpets are at least 20cm from stairs or extend over the edge of stairs.
• Scheduling: Schedule whole-home vacuuming runs with the app.
• Carpet Mapping: The robot will identify carpeted areas during its initial explore run. If carpets are moved, re-mapping may be needed.

Doorways and Thresholds:

Your robot can climb over most thresholds up to 2.5cm. For higher thresholds, set up a no-go zone in the app.

Avoid Moving the Robot or Self-Empty Base:

Moving the robot or base during cleaning will impact mapping. If the base is moved, remapping is required.

Start Mopping Mode Manually:

If the base has enough water and a mop pad is attached, press the WET icon on the robot or start a wet clean in the app.

Manual Setup:

1. Fill the robot water reservoir with water.
2. Attach a mop pad to the pad plate.
3. Attach the pad plate and insert the robot dust bin.
4. Press the WET icon on the robot to begin mopping.

Can't Connect to Wi-Fi?

Shark Robots use 2.4 GHz networks. Typical home Wi-Fi supports both 2.4 GHz and 5 GHz.

• Troubleshooting Steps:
• Restart your phone.
• Reboot your robot by pressing and holding the DOCK icon for 5-7 seconds, then placing it back on the base.
• Reboot your router by unplugging it for 30 seconds.
• Follow app instructions for Wi-Fi setup.

Robot Base Set-Up

• Place the base against a wall on a level, bare floor in a central area with a strong Wi-Fi signal. Avoid placing it near heating elements or in direct sunlight.
• Remove all packaging from the robot and base.
• Ensure there is 0.3m clearance on the sides and 0.6m clearance in front of the base. Carpeted floors should be at least 1.2m away from the front of the base.
• Plug in the base. The indicator light will illuminate green when powered.

Robot Indicator Lights

• Low Battery: Left LED pulses RED.
• Charging: Battery indicator light pulses RED, YELLOW, or GREEN based on charge level.
• LEDs (White) - Flashing: Robot is booting up.
• LEDs (White) - Solid: Robot is ready for commands.
• LEDs (Green) - Solid: Battery level 80%-100%.
• LEDs (Green) - Solid (4 LEDs): Battery level 60%-79%.
• LEDs (Yellow) + Notification LED (Yellow) + Battery LED (Yellow): Battery level 40%-59%.
• LEDs (Yellow) + Notification LED (Yellow): Battery level 20%-39%.
• LED (Red) - Solid: Battery level 0%-19%.
• LEDs (Green) - Breathe: Robot is returning to base successfully.
• LEDs Complete Celebration Sequence: Robot has completed a sequence.
• WIFI LED (Blue) - Breathe: Robot is connecting to Wi-Fi.
• WIFI LED (Blue) - Breathe (WIFI connection successful): Wi-Fi connection is successful.
• LEDs (Green) - Breathe: Robot is evacuating debris into the base dust bin.
• Battery LED (Red) - Solid: Robot has low battery.
• LEDs (White) - Flash x2: Robot has been paused.
• LEDs (Purple) - Flash: Robot has enabled DirtDetect mode.
• Battery LED: GREEN BREATHE (66-100%), YELLOW BREATHE (33-65%), RED BREATHE (5-32%).
• LEDs (Turquoise) - Flash: Robot is activating pad shift during a wet cleaning mission.
• LEDs (Turquoise) - Breathe: Robot is saturating the pad at the start of a wet cleaning mission.
• LEDs (Turquoise) - Fill from one side to other: Base is refilling the robot's water tank.

Common Error Codes

Maintenance Overview

Base Maintenance:

• Base Dust Bin: Empty every 30 or 60 days.
• Base Pre-Motor Filter: Clean every 30 days or as needed. Replace every 6-12 months.
• Base Post-Motor Filter (HEPA): Replace every 6 months or as needed.
• Base Ramp: Clean every 3 months or as needed.
• Anti-Odour Technology: Replace every 6 months or as needed (not included on all models).
• Blue (Clean) Water Tank: Clean every 30 days or before every refill.
• Grey (Dirty) Water Tank: Empty and clean as needed, or once every 30 days.

Robot Maintenance:

• Mop Pad: Wash in washing machine or replace every three months or as needed.
• Sensors and Charging Contacts: Clean every 30 days or as needed with a dry cloth.
• Side Brush: Clean as needed.

Sensor Descriptions:

• Cliff Sensor: Monitors cliffs to avoid falling.
• Lidar Sensor: Helps robot map through laser ranging.
• 3D Sensor: Scans objects to identify images.
• Wall Follow Sensor: Detects distance from objects on the left side of the robot.

Maintenance Procedures

Maintaining the Base Dust Bin:

Empty every 30 to 60 days. Press the Dust Bin Release button, slide out the bin, empty it, and reinstall.

Cleaning and Replacing Base Filters:

Clean pre-motor filters monthly by tapping them clean. Rinse with cold water only and allow to air-dry completely. Replace post-motor filter every six months.

Anti-Odour Technology:

Replace cartridge every 6 months or as needed. Follow instructions to remove and replace the cartridge.

Cleaning the Pad Plate Tray:

Wipe with a damp microfiber cloth. Empty and clean the grey water mesh if applicable. Allow to dry completely for at least 48 hours.

Cleaning the Robot Filter:

Remove and empty the dust bin. Slide out the filter and tap clean. Do not use water or soap.

Cleaning the Side Brush:

Remove the side brush, clean off hair or debris, and reinstall.

Cleaning the Sensors:

Gently dust off sensors with a dry cloth or cotton swab. Clean charging contacts on the base with a dry cloth.

Brushroll:

Open the brushroll door, remove the brushroll, clean it, and reinstall.

Lidar Module:

Check and clean the navigation module on top of the robot. Use compressed air to blow debris from the gap around the LiDAR module. Use a cotton bud to clean the lidar turret.

Cleaning the Wheels:

Rotate the wheels while brushing away dirt and debris. Clean the wheel and housing.

Cleaning the DirtDetect Sensors:

Remove the robot dust bin and wipe the indicated area with a dry microfiber cloth.

Understanding the Robot User Interface

LED Combination and Functionality:

• ALL LEDS (WHITE) - FLASHING: Robot is booting up.
• ALL LEDS (WHITE) - SOLID: Robot finishes booting up and enters standby mode.
• ALL LEDS (GREEN) - SOLID: Battery level 80%-100%.
• 4 LEDS (GREEN) - SOLID: Battery level 60%-79%.
• LEFT LED (YELLOW) + NOTIFICATION LED (RED) + BATTERY LED (YELLOW) + WIFI LED (YELLOW): Battery level 40%-59%.
• LEFT LED (YELLOW) + NOTIFICATION LED (YELLOW): Battery level 20%-39%.
• LEFT LED (RED) - SOLID: Battery level 0%-19%.
• ALL LEDS (GREEN) - BREATHE: Robot is making its way back to the base.
• LEDS COMPLETE CELEBRATION SEQUENCE: Robot returns to base successfully.
• WIFI LED (BLUE) - BREATHE: Robot is connecting to Wi-Fi.
• WIFI LED (BLUE) - BREATHE (WIFI connection is successful): Wi-Fi connection is successful.
• ALL LEDS (GREEN) - BREATHE: Robot is evacuating dry debris into the base dust bin.
• BATTERY LED (RED) - SOLID: Robot has low battery.
• ALL LEDS (WHITE) - FLASH x2: Robot has been paused.
• ALL LEDS (PURPLE) - FLASH: Robot has enabled DirtDetect mode.
• BATTERY LED: GREEN BREATHE (66-100%), YELLOW BREATHE (33-65%), RED BREATHE (5-32%).
• ALL LEDS (TURQUOISE) - FLASH: Robot is activating pad shift during a wet cleaning mission.
• ALL LEDS (TURQUOISE) - BREATHE: Robot is saturating the pad at the start of a wet cleaning mission.
• ALL LEDS (TURQUOISE) - FILL FROM ONE SIDE TO OTHER: The base is refilling the robot's water tank before a wet cleaning mission.

Wi-Fi Troubleshooting

• To use the app, your phone must be connected to a 2.4GHz network.
• Typical home Wi-Fi networks support both 2.4GHz and 5GHz.
• Do not use a VPN or proxy server. Ensure Wi-Fi isolation is turned off on the router.
• Troubleshooting Steps:
• Restart your phone.
• Reboot your robot: Take robot off base, press and hold DOCK icon for 5-7 seconds to turn off power. Turn back on by placing on base.
• Reboot your router: Unplug power cable for 30 seconds, then plug back in.
• Follow app instructions for Wi-Fi setup.
• Still Can't Connect?
• Restart your phone.
• Reboot your robot.
• Reboot your router.

Replacement Parts

Order replacement parts at sharkclean.co.uk.

Replacement Parts: Robot

• Robot Dust Bin
• Brushroll
• Battery
• Brushroll Door
• Side Brush
• NeverTouch Base
• Never Touch Base Ramp
• Never Touch Clean Water Tank
• Never Touch Pro Base
• Never Touch Pro Base Ramp
• Never Touch Pro Clean Water Tank
• Never Touch Pro Grey Water Tank

Replacement Parts: Base

• Base Dust Bin
• Mop Pad
• Pad Plate

End-User License Agreement for SharkNinja Software

Read the terms and conditions carefully before use. By using the software, you agree to comply with the terms.

• Grant of License: You are granted the right to use the Software and Documentation for domestic operation of the SharkNinja device.
• Other Rights and Limitations: Do not remove copyright notices, copy or distribute the Software, reverse engineer, decompile, disassemble, rent, or resell the Software.
• Ownership of Software: SharkNinja retains all intellectual property rights.
• Updates: SharkNinja may provide upgrades or updates to the Software.
• Data and Privacy: SharkNinja is committed to protecting your privacy in accordance with its Privacy Policy.
• Third-Party Application Libraries and Embedded Software: Ayla Networks, Inc. provides certain application libraries.
• Termination: SharkNinja may terminate the EULA for material breach.
• Responsibility for Loss and Damage: SharkNinja is liable for foreseeable loss or damage caused by breach of the EULA or negligence.
• Applicable Law and Jurisdiction: The EULA is governed by English law.
• Assignment: SharkNinja may transfer its rights and obligations.

Manufacturer's Guarantee

• The Shark Guarantee: Provides legal rights and an additional manufacturer's guarantee.
• Guarantee Length: One year standard, or two years if registered within 28 days.
• Registration: Automatic if purchased from sharkclean.co.uk; otherwise, register online within 28 days.
• Benefits of Registration: Extra year of cover, easier contact, optional communications for tips and news.
• What is Covered: Repair or replacement of your Shark machine, including parts and labour.
• What is Not Covered: Normal wear and tear, accidental damage, misuse, neglect, careless operation, use for non-domestic purposes, damage from incorrect assembly/installation, use of non-genuine parts, faulty installation, or unauthorized repairs/alterations.
• How to Claim: Contact customer service helpline on 0800 862 0453.
• Genuine Shark Spares and Accessories: Available at sharkclean.co.uk. Using non-Shark spares may void the guarantee.