CE 2025 MERDEKA PROMOTION

For redemption of “CE 2025 Merdeka Promotion” (“the Promotion”), customers are required to have a Samsung account to make redemption at the Samsung Redemption Management System. If you have an existing account, please proceed with the redemption submission process. For new customers, please refer to the account registration steps below.

Samsung Account Registration

Q1: What is Samsung Redemption Management System?

Samsung Redemption Management System (“RMS 2.0”) is a customer redemption portal for submitting redemption claims, tracking redemption status, and viewing redemption history. Registration of a Samsung account is required to proceed with online redemption claims.

Q2: How to register a Samsung account?

To register a Samsung account, visit https://samsung-redemption.com/customer/#/sasso/MY-unified-192 and click on "Sign up here". Complete the registration form and you will receive an email notification to complete your account activation. Once activated, you may log into the Samsung Redemption Portal for redemption submission.

Q3: I forgot my ID/password. How do I reset it?

Go to https://samsung-redemption.com/customer/#/sasso/MY-unified-192 and click on ‘Find ID or Reset password?’.

1. Find ID: The system will prompt you to enter information provided during account registration. The system will display your email ID based on the details provided.
2. Set a password: The system will prompt you to enter your email address to reset your password. You will receive an email with a 'Reset Password' link. Click this link to create a new password. Once the process is complete, you can sign in with your new password.

Free Gift and Touch ʻn Go (“TNG”) Credit Redemption Process

Q4: How to redeem my Free Gift and TNG eWallet credit after purchasing the promotional products?

Free Gift and/or TNG eWallet credit redemption should be done upon purchase of the selected Promotional Products during the Redemption Period from participating stores. Please refer to the illustration below.

Notes:

(a) Mode of Purchase:
In-store: Participating Selected Outlet and its online store (if any)
Online Store: Samsung Online Store, Samsung Authorized Online Flagship Store (Tiktok, Shopee, and Lazada) & Endless Aisle

(b) Please refer to the Terms and Conditions for full eligibility details regarding redemption for the Free Gift(s) or TNG eWallet credit.

(c) The eligibility of TNG eWallet credit from Buy More Get More Promotion will be validated based on redemption submission within the terms and conditions.

Q5: How do I participate in this promotion?

Purchase one of the promotional products between 1 August 2025 - 30 September 2025 at any Participating Stores (please refer to T&Cs for the participating stores). You are required to go through the terms and conditions of the Promotion and thereafter, register or sign in to your Samsung Account to submit the redemption form via RMS 2.0. Following your purchase, visit https://samsung-redemption.com/customer/#/sasso/MY-unified-192 and click “redeem now” to complete the online redemption form and submit within the redemption period.

You will need to enter the following information:

• Email
• Store of purchase
• Date of purchase
• Invoice number
• Model purchased Serial Number
• Recipient Name
• Malaysia residential delivery address
• Contact Number
• Identification Card Number
• Upload a copy of Proof of Purchase (the Receipt with Model Code)
• Upload a copy of Product Serial Number
• Letter of authorization (If purchaser is appointing a representative to receive a gift on behalf of the purchaser, the Letter of Authorization template is downloadable from the system.)

Please refer to the Terms and Conditions for full eligibility details at Terms and Conditions page.

Q6: When is the Redemption Period?

You must complete and submit your redemption form between 1 August 2025 – 15 October 2025. In the event that your submission is incomplete, illegible or incorrect, you will receive a rejection email. You are required to resubmit the redemption request within the Redemption Period to get a new redemption ID. Meantime, the previous submission will be deemed invalid and void.

Q7: How do I find my product serial number?

You can find your Television (“TV”) Serial Number in the following ways:

• Sticker at the back of the TV.
• Via the TV menu: Press “Menu” on your remote control, choose “Support”, then choose “Contact Samsung”. The information will be displayed. Use arrow up and down keys to find the serial number.

You can find your Digital Appliances (“DA”) Serial Number in the following ways:

• Sticker at the back of the product.
• Alternatively, the product serial number can also be found on the sticker outside the packaging box.

Q8: How do I prepare my Receipt for upload as part of the redemption process?

• Supporting document must be in PDF form or in the form of an image (i.e.: jpg, jpeg or png format). Maximum size of each document is 5MB.
• If you have a scanner, scan your receipt(s) and save to your computer then ready to upload.
• If you do not have a scanner, take a picture with your mobile device and upload the image from your mobile device's photo library.
• Please ensure all the required details are clearly visible. Blurred or unclear receipt(s) may delay your redemption.

Q9. Can I submit redemption for multiple purchases under same invoice number?

You may submit up to a maximum of 5 times for Air Conditioner Product (include Room Air Conditioner (RAC) and Cassette Air Conditioner (CAC) range) and 5 times for Home Appliances product (including Refrigerator (REF), Washing Machine and Dryer (WM), Air Cond Purifier (ACP), Vacuum Cleaner (VC) and Microwave (MWO)), and 5 times for Television (TV) and Sound Device (AV), provided all proof of purchase /receipt is valid. The information stated in the redemption form cannot be changed once submitted. Please refer to the illustration below.

Q10: I have submitted a redemption form, what happens next?

• An on-screen notification will be displayed confirming submission, and you will receive an email detailing your Redemption ID. Please check your email inbox for notifications related to this redemption.
• You will receive notification by e-mail and/or phone call upon successful redemption.
• In the case of Buy More Get More promotion, TNG eWallet credits will be credited directly into your TNG eWallet account by the Fulfilment Partner based on the mobile number provided. Please ensure the mobile number provided is registered to a valid TNG eWallet account.

Q11: How do I keep track of my redemption status?

Check your email inbox for promotion-related notifications. Alternatively, log in to https://samsung-redemption.com/customer/#/sasso/MY-unified-192 and click on 'My Account' > 'Redemption History' to check the redemption status.

Q12: I have entered incorrect details during the redemption process, what should I do?

If incorrect information is entered at any point, please notify the support team immediately by emailing rms_support@samsung.com. Failure to provide correct details may result in delayed delivery of free gifts or TNG eWallet credits, or rejection of your claim.

Q13: I have received a rejection email informing me of rejection reason due to Incorrect / Incomplete / Illegible Proof of Purchase, what does this mean?

Please refer to the rejection email. It indicates that the proof of purchase or receipt(s) uploaded was insufficient to process your claim. This may be due to one or more of the following:

• Receipt does not match your redemption information.
• Receipt does not show purchase date, products, or retailer.
• Uploaded document is not a receipt.
• Receipt is not legible.

You can log in to RMS 2.0 to re-upload a valid and complete copy of receipt(s) before the last day of the Redemption Period. Otherwise, you will no longer be able to redeem your free gift(s) or TNG eWallet credit.

Q14: I am entitled for the Free Gift(s), how do I redeem the Free Gift(s)?

Eligible customers will receive a notification email from the appointed fulfilment partner (“Fulfilment Partner”). Customers should then reply to the Fulfilment Partner's email to provide necessary information (including name, contact numbers, email address, delivery address) for fulfillment purposes.