Telstra Home Features

1# Telstra Feature Assistant

1# Telstra Feature Assistant lets you:

• Turn Call Waiting and Call Forward features on and off and check their status
• Store frequently forwarded numbers under the categories of Home, Work, Mobile or Other
• Listen to information about HomeLine Features.

How do I use it?

Step 1 Dial 1# or, if you have our T1000S or T1000C rental phone, press the [Telstra Voice Assistant] button.

Step 2 When connected you will hear: "Hi, I'm your Telstra Feature Assistant. What would you like to do today?"

You can say:

• "Call Waiting"
• "Call Forward"
• "Phone Features"
• "User Tips"
• "Stored Numbers"

You can either listen to the step by step prompts or interrupt them and make your request.

Anything else I need to know?

There's no access charge, but when you use Call Forward, applicable call costs apply for forwarded calls. Call Forward Immediate is the default setting of the 1# Telstra Feature Assistant. So, if you only want to turn on Call Forward Busy, you need to specify this.

Call Waiting

No need to miss an important call just because you're on the phone. The Call Waiting tone (two beeps every five seconds) lets you know that there's a call waiting to be answered.

How do I use it?

To turn Call Waiting on: 1# or [Follow Prompts] or [Dial Tone] 43# [Announcement]

To turn Call Waiting off: 1# or [Follow Prompts] or [Dial Tone] 43# [Announcement]

To turn Call Waiting off when using the Internet or sending a fax: Store 44 on the front of your internet dial up number or fax number.

To check if Call Waiting is on or off: 1# or [Dial Tone] *#43# [Announcement]

To answer the incoming call when already on a call or switch between calls: [Recall] [Dial Tone] 2

To hang up one call and return to the other: [Recall] [Dial Tone] 1

To reject the incoming call when already on a call: [Recall] [Dial Tone] 0

T1000S/T1000C Phone

To turn Call Waiting on: [Telstra Voice Assistant] [Follow Prompts]

To turn Call Waiting off: [Telstra Voice Assistant] [Follow Prompts]

To answer the incoming call or to switch between calls: [Call Wait]

Anything else I need to know?

Call Waiting is turned on and available to use for most new Telstra connections. Once it's on, it stays on unless you switch it off, but it won't work during a 3-Way Chat.

Call Return

Find out the number of your last unanswered call (except for blocked numbers).

How do I use it?

To retrieve the number of your last unanswered call: *10#

T1000S Phone

To retrieve the number of your last unanswered call: [Call Return]

To return the call, press: 1

Anything else I need to know?

Call Return is available to use on your phone now on tone phones in most areas of Australia, but is not available for blocked calls. Applicable usage charges and normal call charges apply if you return the call.

Call Forward Immediate

Forward your home or office number to your mobile phone.

How do I use it?

To immediately forward all incoming calls: 1# or [Follow Prompts] or *21 [Phone Number] #

To turn Call Forward Immediate off for all incoming calls: 1# or [Follow Prompts] or #21#

T1000S/T1000C Phone

To forward all incoming calls immediately: [Telstra Voice Assistant] [Follow Prompts]

To turn Call Forward Immediate off for all incoming calls: [Telstra Voice Assistant] [Follow Prompts]

To check if Call Forward Immediate is on or off: [Telstra Voice Assistant] [Follow Prompts]

Anything else I need to know?

Call Forward Immediate is available to use on your phone now. It overrides all other HomeLine Features except Call Forward Selected Callers. Charges apply for forwarded calls.

Call Forward Busy

When your phone is 'busy', calls can be forwarded to most numbers in Australia.

How do I use it?

To forward all incoming calls on busy: 1# or [Follow Prompts] or *24 [Phone Number] #

To turn Call Forward Busy off: 1# or [Follow Prompts] or #24#

To check if Call Forward Busy is on or off: 1# or [Follow Prompts] or *#24# [Announcement]

Anything else I need to know?

Call Forward Busy is available to use on your phone now. Charges apply for forwarded calls.

Call Forward No Answer

When your phone is not answered, calls can be forwarded to most numbers in Australia.

How do I use it?

To forward all incoming calls when there is no answer: 1# or [Follow Prompts] or *61 [Phone Number] #

To set the destination and 'time in seconds' before the call is forwarded: 1# or [Follow Prompts] or *61 [Phone Number] * [Time in Seconds] #

To turn Call Forward No Answer off: 1# or [Follow Prompts] or #61#

To check if Call Forward No Answer is on or off: 1# or [Follow Prompts] or *#61# [Announcement]

Anything else I need to know?

Call Forward No Answer is available to use on your phone now. Default is 20 seconds (approximately 7 rings) before a call will be forwarded. Can be set from 5 to 60 seconds. Charges apply for forwarded calls.

Call Forward Selected Callers

Set-up a 'Selected Callers List' containing up to 15 phone numbers to be forwarded to another number.

Example names: Mum, Dad, Adam, Kevin, Jade

How do I use it?

To turn Call Forward Selected Callers on: *92#

To turn Call Forward Selected Callers off: #92#

To check if Call Forward Selected Callers is on or off: *#92# [Announcement]

To set-up an entry in your 'Selected Callers List': *87 [PIN] [Announcement] 4 [Announcement] [List Position] [Announcement] [Caller's Phone Number] * [Announcement] # [Forwarding Destination Phone Number] [Announcement]

To check what number is in a particular position in your 'Selected Callers List': *#87 [PIN] [Announcement] 4* [Announcement] [List Position] # [Announcement]

To remove a number from your 'Selected Callers List': #87 [PIN] [Announcement] 4 [Announcement] 1 [Announcement] [List Position] # [Announcement]

To remove all numbers from your ‘Selected Callers List': #87 [PIN] [Announcement] 4 [Announcement] 2 [Announcement] 1# [Announcement]

Anything else I need to know?

Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia. Before using this feature you must activate your PIN on your home phone. See page 35 for more information. Monthly charge and call charges apply.

Call Forward Set The Time

Forward calls to most numbers in Australia during time periods you specify by creating a ‘Time Period List' with up to 15 different time periods (days and times).

How do I use it?

To turn Call Forward Set The Time on: *16#

To turn Call Forward Set The Time off: #16#

To check if Call Forward Set The Time is on or off: *#16# [Announcement]

To create or modify your 'Time Period List': *87 [PIN] [Announcement] 9 [Announcement] [List Position] [Announcement] [Start Day Number] * [Start Time] [Announcement] [Finish Day Number] * [Finish Time] [Announcement] # [Forwarding Destination Phone Number] [Announcement]

The day numbers are:

• Monday: 1
• Tuesday: 2
• Wednesday: 3
• Thursday: 4
• Friday: 5
• Saturday: 6
• Sunday: 7

The time for start and finish must be in 24 hour mode, ie 9.30am = 0930, 7.15pm = 1915, etc.

To remove a setting from your ‘Time Period List': #87 [PIN] [Announcement] 9 [Announcement] 1 [Announcement] [List Position] # [Announcement]

To remove all numbers from your ‘Time Period List': #87 [PIN] [Announcement] 9 [Announcement] 2 [Announcement] 1# [Announcement]

To check which destination number and time is in one of your 'Time Period List' entries: *#87 [PIN] [Announcement] 9 [Announcement] [List Position] # [Announcement]

Anything else I need to know?

Call Forward Set The Time overrides Call Forward Busy and No Answer. Before using this feature you must activate your PIN on your home phone. See page 35 for more information. Monthly charge and call charges apply.

Telstra Home Messages 101®

Telstra Home Messages 101 will take messages for you when you're out and about, on the phone or on the Internet.

How do I use it?

To turn Telstra Home Messages 101 on or to retrieve messages from your home phone: 101 [Follow Prompts]

You can tell you have a message when you hear a special dial tone when you pick up the phone.

You can also turn on Message Notification to Mobile, which sends a free text message to your nominated Telstra mobile whenever a message is left in your Telstra Home Messages 101 mailbox. To turn this feature on dial 101, select 2 from the menu and follow the prompts.

Your phone will ring for approximately 20 seconds before Telstra Home Messages 101 takes the call.

To change the length of time before it answers: *99 [Time in Seconds] #

The time in seconds must be between 05 and 60.

If you have a personal alert system (such as a medical alert device), call us on 1800 886 371 so we can advise how to check if it's compatible with this message service.

Anything else I need to know?

Telstra Home Messages 101 service is free to turn on and use. Some services and calls excluded.

MessageBank®

The easy way to answer when you're away from your phone, on another call, when you've dialled up the Internet or you simply can't answer.

How do I use it?

The first time you call your MessageBank service, voice prompts will guide you through recording your personal greeting.

• When you are asked to enter your PIN, dial the last six digits of your phone number (this is your temporary PIN) then press #
• MessageBank will then prompt you to enter a new six digit PIN.
• Follow the prompts to set up your mailbox.

Accessing your MessageBank

To access MessageBank from the phone it's connected to: Press 125101 and, if prompted, [PIN] #

To access MessageBank from other fixed or mobile services within Australia: Press 125102 and, when prompted, [Mailbox Number] (which is your phone number including area code) [PIN] #

To access MessageBank from services connected with PABXs or other carriers: Call 1800 135 102.

To access MessageBank from phone services in other countries: Call +61 418 707 102 or your Telstra Telecard™ access number, then card number and PIN followed by 125 102 (then your mailbox number and PIN).

Try using Delayed Hotline with your MessageBank service. You will not have to keep dialling your mailbox access number.

Changing your PIN and/or greeting

The PIN can be changed at any time, and using a PIN from the home phone is now optional. To change your PIN access the MessageBank Main Menu and:

• press 3 for the Setup menu, then
• press 3 for the PIN Change menu, then
• press 1 to change the PIN or
• press 2 for Security Settings, then
• press 1 to turn on Optional PIN

When Optional PIN is on, your PIN will still be required when calling your mailbox from another fixed phone or a mobile.

If you dial up to access the Internet from the same telephone line as your MessageBank, clear any new messages before logging in, as your modem may have difficulty dialling the Internet if the special dial tone is present.

Managing your messages

You'll know you have new messages if you hear a special dial tone when you pick up your phone.

If you would like to see at a glance if you have new messages, call us on 13 2200 to find out about the Flashing Message Indicator feature available on the T1000C or CR2000 rental phones.

You can also arrange to have a text message sent to your nominated Telstra mobile service whenever a message is left in your mailbox.

To turn Message Notification to mobile on: Dial 125101, select 4 from the menu [Follow Prompts]

Listening to messages

Your messages will play automatically.

After listening to your messages you can:

• PRESS 1 to replay the message
• PRESS 2 to directly call back the person who left the voice message
• PRESS 5 to delete and go to the next message

Storing messages

• MessageBank automatically stores all your new messages for 14 days.
• Once played, messages are kept for 7 days unless you delete them.
• You can store up to 60 messages of up to 5 minutes long.

Knowing who's called

If a caller hangs up after your personal greeting, you can find out their number (if it's not a blocked call or a silent number).

• PRESS 9 for Main Menu
• PRESS 3 for Mailbox Set-up
• PRESS 5 for Mailbox Options
• PRESS 6 for Hang Up Messages, then choose ON

MessageBank will store up to 5 Hang Up Messages.

Shortcuts

At any time:

• PRESS 9 to Return to Main Menu
• PRESS * to Cancel and Go Back one menu level
• PRESS 8 for Help

When listening to your messages:

• PRESS 1 to Go Back to the start of the message
• PRESS 2 to Go Back 8 seconds
• PRESS 3 to Go Forward 8 seconds
• PRESS 33 to Fast Forward to the end of the message
• PRESS 6 to Skip to the next message
• PRESS 7 to Pause a message while it is playing
• PRESS 7 to Resume again

Changing the time before MessageBank answers the call

The time before an unanswered call is forwarded to MessageBank is automatically set to 20 seconds (approximately 7 rings). You can change this to any time from 05 to 60 seconds.

To change the time before a call is forwarded: *99 [Time in Seconds] #

Anything else I need to know?

MessageBank is available in most areas. Monthly access charge applies (except for HomeLine Ultimate, HomeLine Together and HomeLine Reach services).

3-Way Chat

Add another person to your call and have a 3-Way Chat.

How do I use it?

To put existing call on hold and make a new call: [Recall] [Dial Tone] [Phone Number] [Wait for Answer]

Then to 3-Way Chat: [Recall] [Dial Tone] 3

To split a 3-Way Chat (this will put one call on hold): [Recall] [Dial Tone] 2

To switch between calls: [Recall] [Dial Tone] 2

To hang up one call and return to the call on hold: [Recall] [Dial Tone] 1

T1000S/T1000C Phone

To put an existing call on hold, make a new call and then create a 3-Way Chat: [Recall] [2nd Phone Number] [3-Way Chat]

To split a 3-Way Chat or switch between callers: [Call Wait]

Anything else I need to know?

3-Way Chat is available to use on your phone now. While you are in a 3-Way Chat your Call Waiting will not work, but, if set, your Call Forward Immediate or Busy will still work. Usage and call charges apply.

Call Back

Have your call completed when the phone number you are calling becomes free.

How do I use it?

To arrange a call for Call Back: [Busy Tone] [Recall] 37# [Announcement]

To cancel Call Back: #37#

T1000S/T1000C Phone

To arrange a call for Call Back: [Busy Tone] [Call Back] [Announcement]

To cancel Call Back: [Cancel Call Back] [Call Back]

To find out if you have a Call Back arranged: *#37# [Announcement]

Anything else I need to know?

Call Back is available to use on your phone now. The busy destination will be monitored for 45 minutes. Call Back will not work for all calls, eg calls to some business numbers, Operator Assisted Services and international destinations and to phones on some other carriers' networks. A maximum of five Call Back calls can be arranged at any one time. Call Back requires a tone phone, preferably with distinctive ring capability. Usage and call charges apply.

Smart Ring

Identify who's calling before you answer by creating 'Smart Ring Lists' which lets you allocate different ring sounds for different groups of people. If you would like Smart Ring, call us on 13 2200.

How do I use it?

To turn Smart Ring on: *88# [Announcement]

To turn Smart Ring off: #88# [Announcement]

To find out if Smart Ring is on or off: *#88# [Announcement]

To add/change a number on a 'Smart Ring List': *87 [PIN] [Announcement] [Ring Code 1,2 or 3] [Announcement] [List Position] [Announcement] [Phone Number] # [Announcement]

To remove a number from a 'Smart Ring List': #87 [PIN] [Announcement] [Ring Code 1,2 or 3] [Announcement] 1 [Announcement] [List Position] # [Announcement]

To remove all numbers from a 'Smart Ring List': #87 [PIN] [Announcement] [Ring Code 1,2 or 3] [Announcement] 2 [Announcement] 1# [Announcement]

If the incoming call is not in one of your Smart Ring Lists, you will hear your standard ring sound.

To check which number is in a particular position in a 'Smart Ring List': *#87 [PIN] [Announcement] [Ring Code 1,2 or 3] * [Announcement] [List Position] # [Announcement of Caller's Number]

Anything else I need to know?

Smart Ring is available on most tone phones with distinctive ring capability and excludes some cordless phones. If you want to identify calls from a certain area, just enter the area code. Before using this feature you must activate your PIN on your home phone. See page 35 for more information. Monthly charges apply.

Calling Number Display

Identify who is calling you by displaying the caller's telephone number (unless the number is blocked).

How do I use it?

When your phone rings, simply look at your display screen. After a while you'll recognise the numbers of the people who call you regularly. Some phones, such as the T1000C Calling Number Display rental phone and the CR2000 Cordless rental phone, can be programmed to store a short list of numbers and names in memory, so that you can see the name of the caller. If you're busy or unsure of the number, you can store the number and return the call later. Storing or logging of a limited number of calls (call record) is a standard feature of most display telephone equipment. If you would like Calling Number Display, please call us on 13 2200 or go to www.telstra.com/info/cnd

The Calling Number Display Screen

Telstra Calling Number Display uses a special telephone, such as the Telstra T1000C rental phone, or the CR2000 Cordless rental phone.

Example: 11:58 AM 28/01 MOBILE 0491570156
This message displays the caller's mobile number. The word MOBILE will only appear if the display device supports this option.

Example: 11:58 AM 28/01 0370101234
This message displays the telephone number of the call you have received or missed.

The following messages will not display the caller's phone number:

Example: 11:58 AM 28/01 'PRIVATE'
'PRIVATE': Indicates that the call is from one of the following:

1. a silent line or unlisted number;
2. a caller who has chosen to block their number;
3. a caller calling from overseas; or
4. a caller whose telephone service is provided by a carrier or service provider not participating in Calling Number Display, or who requires the caller to request that this feature be enabled.

Example: 11:58 AM 28/01 UNAVAILABLE
'UNAVAILABLE': May indicate that the call is from an overseas caller or payphone.

Some display devices may display the word 'WITHHELD' instead of ‘PRIVATE', and the words 'OUT OF AREA' instead of ‘UNAVAILABLE'.

Example: 11:58 AM 28/01 PAYPHONE
'PAYPHONE': Indicates that the call is from a payphone.

Example: 11:58 AM 28/01 CALL FORWARD 0370101234
'CALL FORWARD': Indicates that the call has been forwarded to you. The number displayed will be the originating caller's number.

The word ‘PAYPHONE' will only appear if the display device supports this option.

The words 'CALL FORWARD' will only appear if the display device supports this option and the customer network service is compatible.

What else is included?

Call Waiting Display

Some display telephones, like the T1000C Calling Number Display Rental Phone and the CR2000 Cordless rental phone, have Call Waiting Display, which lets you see the number of the caller while you're on the phone, unless the number is blocked.

Call Record Logging

Logging of calls is supported by most Calling Number Display compatible equipment. Call record logging capacity varies, so please see your telephone equipment user manual.

Call Blocking

Blocking of calls is free. With Call Blocking you can choose to block your number for individual calls, so your details remain private. If you are calling from a Telstra fixed phone, dial 1831 in front of the number you wish to call.

Line Blocking

Line Blocking blocks your number from being sent when you make calls. Permanent Line Blocking is automatically provided to customers with unlisted numbers and is available on request for listed services. You can override the blocking and send your number by dialling 1832 before making your call if you are calling from a Telstra fixed phone.

Anything else I need to know?

Monthly charge applies (except for HomeLine® Ultimate services). Available most areas. Available on tone phones in most areas. Call Waiting Display capable telephones are designed to mute the receiver for 1-2 seconds while the details of the caller's number are sent to the telephone. This may cause a brief interruption to the conversation. Occasionally, some telephones may mistakenly respond to a caller's voice or external noise and cause a false muting of the telephone receiver.

Multiple Number

Have a second phone number on your existing line, with its own distinct ringing sound. Great if you have a home business.

How do I use it?

Call charges will default to your main/first number. However,

If you want to charge calls to your second number: *11*2# [Dial Tone] [Phone Number]

If you want to use Call Return, Call Forwarding or Call Control on your second number: Simply enter the prefix *11*2# first

For example, for Call Return: *11*2# [Dial Tone] *10#

Anything else I need to know?

When you take up a Multiple Number service, both your Basic Telephone service (Prime number) and second number (Auxiliary number) need to be pre-selected to Telstra together.

Multiple Number requires a tone phone with distinctive ring capability.

You can access your Call Forwarding and Call Control on your second number via Remote Access. For more information on Remote Access refer to page 34.

Call Waiting and Call Back will still work on your line if you have Multiple Number. Calling Number Display will work, but you will not know which number the call was for. Monthly charge applies.

To connect Call Control call us on 13 2200.

Delayed Hotline

Call a phone number without dialling. Just pick up the phone, wait four seconds, and the number is dialled automatically.

How do I use it?

To turn Delayed Hotline on: *53 [Hotline Number] #

To turn Delayed Hotline off: #53#

To check if Delayed Hotline is on or off: *#53# [Announcement]

Try using Delayed Hotline with your MessageBank service. You will not have to keep dialling your mailbox access number.

Anything else I need to know?

Delayed Hotline overrides Call Control, ie Call Control applies when storing the destination, but not when using Delayed Hotline. 000 cannot be stored as a Hotline number. Monthly charge applies.

Abbreviated Dialling

Store up to 8, 40, or 60 of your most frequently used telephone numbers and call these numbers by using a one or two digit code. You can include national and international long distance numbers.

Abbreviated Dialling – 8 Number Memory

Eight stored numbers can be retrieved by pressing one single digit code – you can store your frequently dialled telephone numbers from 2 through to 9.

Abbreviated Dialling – 40 or 60 Number Memory

For more than eight numbers, a two digit code applies – from 20 through to 59 or 79.

If you would like Abbreviated Dialling, call us on 13 2200.

How do I use it?

To call a number stored in exchange memory: [Abbreviated Code] # (eg 3#)

To store or alter a number in exchange memory: *51 [Abbreviated Code] [Phone Number] #

To cancel a stored number in exchange memory: #51 [Abbreviated Code] #

Anything else I need to know?

Abbreviated Dialling overrides Call Control, ie Call Control applies when storing the destination, but not when making calls using Abbreviated Dialling. 1# cannot be used as an Abbreviated Code. Monthly charge applies.

Call Control

Bar certain types of outgoing calls (eg STD, international) to help control your call costs. Plus choose from a number of barring levels.

How do I use it?

To turn Call Control on: *33 [PIN] #

To turn Call Control off: #33 [PIN] #

To check if Call Control is on or off: *#33# [Announcement]

Anything else I need to know?

Monthly charge applies. Reverse Charge calls can still be accepted regardless of the level of barring. Before using this feature you must activate your PIN on your home phone. See page 35 for more information.

Remote Access

Control your Call Waiting, Call Forwarding, Call Control, Delayed Hotline and Smart Ring services from a remote location.

How do I use it?

To access Remote Access: [Access Number] [Announcement] [Your Number] * [PIN] [Announcement] [Enter Command Sequence] [Announcement]

For example, to turn on Call Forward Immediate using Remote Access: [Access Number] [Announcement] [Your Number] * [PIN] [Announcement] 21 [Phone Number] # [Announcement]

Anything else I need to know?

When using Remote Access, you can only make one change per call. To connect Call Control, Smart Ring or Delayed Hotline call Telstra on 13 2200. Before using this feature you must activate your PIN on your home phone. See page 35 for more information. Applicable call costs and monthly charge applies.

Personal Identification Number (PIN)

Use one PIN for Call Control, Call Forward Set The Time, Call Forward Selected Callers, Remote Access and Smart Ring.

How do I use it?

When you connect one of these PIN dependent features, you will be allocated a temporary PIN (matching the last 4 digits of your phone number) until you change it to a four digit number of your choice. You must activate your PIN on your home phone.

Once set-up, you can change your PIN as often as you like. However, it can only be changed from the phone service that your PIN dependent features reside on.

If you lose or forget your PIN, call us on 13 2200.

To change your PIN: *30 [Old PIN] * [New PIN] * [New PIN] # [Announcement]

You need to enter your new PIN twice for confirmation.

Rental Phones

Choose from three phones that help make it easier to use HomeLine features.

Telstra T1000S Standard Rental Phone

With 1# Telstra Voice Assistant, Call Wait, Call Forward, Call Back, Call Return, 3-Way Chat and MessageBank buttons.

Telstra T1000C SMS Calling Number Display Rental Phone

With display screen and 1# Telstra Voice Assistant, Call Wait, Call Forward, Call Back, SMS, 3-Way Chat and MessageBank buttons.

Telstra CR2000 Cordless Rental Phone

With colour display screen, backlit keypad and SMS, Call Wait, Call Back, 3-Way Chat and MessageBank buttons.

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