Troubleshooting Guide of AGPTEK LW11

Connectivity Issues

Q: What to do if can't connect to the phone or always get disconnected?

1. Ensure the watch and phone are within 8-10 meters.
2. Verify the watch has not been disconnected from another mobile phone.
3. Connect the watch via the FitCloudPro APP, not through the phone's Bluetooth settings.
4. Follow the correct steps: Turn on phone Bluetooth > Open FitCloudPro app > Device > Bind device. Scan the QR code on the smartwatch to bind. If the app cannot detect the watch, restart your phone and reset the watch.

Notification Issues

Q: What to do if can't receive notification of incoming calls/SMS?

Note: The smartwatch displays caller/message information but does not support answering calls or replying to messages.

For iPhone:

1. Ensure Bluetooth is connected.
2. Allow the FitCloudPro app to send notifications in phone settings (Settings > FitCloudPro app > Notifications).
3. Enable "Push Notifications" in the FitCloudPro app (FitCloudPro app > Device > Push Notifications > Enable desired applications).
4. Ensure the device and App are not in Do Not Disturb mode.
5. Confirm messages appear normally in the mobile phone's notification bar.

For Android:

1. Ensure the FitCloudPro app is running in the background (Settings > Apps > FitCloudPro app > Launch settings > Run in background).
2. Allow the FitCloudPro app to send notifications and permissions (Settings > Apps > FitCloudPro app > Allow Notifications and Permissions).
3. Enable "Push Notifications" in the FitCloudPro app (FitCloudPro app > Device > Push Notifications > Enable desired applications).
4. Ensure the device and App are not in Do Not Disturb mode.
5. Confirm messages appear normally in the mobile phone's notification bar.

NOTE: FOR WHATSAPP

Due to WhatsApp system settings, only one message reminder is displayed per day. Full content is visible by tapping into WhatsApp on the mobile phone. iOS functions normally.

Charging and Power Issues

Q: What to do if can't charge the device?

1. If the device is not charging after exercise, wipe the charging port with a cloth or paper towel to remove sweat residue.
2. If charging still fails, check the charging cable for damage.
3. Avoid using power adapters over 5V/2A or car USB charging, as these can cause watch failure.
4. Regularly clean the device's charging contacts with alcohol to maintain charging power and prolong the port's service life.

Q: What to do if can't turn on the device?

1. Ensure the device has sufficient power. Charge and try again.
2. If the device remains off, connect the charger for more than 5 minutes to wake it up.
3. Avoid operating the watch underwater to prevent water ingress and malfunction.
4. If a firmware upgrade is in progress, wait a few minutes and try again.

Sleep Tracking Issues

Q: What to do if the device doesn't record sleep?

1. The smartwatch monitors sleep automatically between 9:00 PM and 12:00 PM the next day.
2. Check if the watch is updated to the latest version (FitCloudPro app > Device > Device Version > Download and Upgrade).
3. Restart the watch and wear it again the next day to check for a sleep record.

Q: What to do if the sleep data not accurate?

1. Wear the device comfortably, not too loose, on the wrist during sleep. A loose fit may prevent acknowledgment of wear.
2. The sleep algorithm records sleep lasting over 3 hours. Accurate data is generated one hour after waking. Frequent nighttime awakenings may lead to unrecognized sleep periods. It is recommended to maintain a regular sleep schedule and limit fluid intake before bed.
3. The bracelet adapts to individual sleeping patterns. Wear it for several days for observation.
4. Sleep data is related to sleep quality. For better sleep, consider relaxation exercises, drinking milk, and avoiding illuminated screens before bedtime.

Measurement Accuracy Issues

Q: What to do if heart rate or blood oxygen measurement not accurate?

1. Improper wearing (too loose, too tight, excessive arm movement) affects accuracy.
2. When measuring manually, wait for the device vibration reminder and remain still to ensure accurate results.
3. Normal heart rate is 60-100 BPM. Higher rates after exercise or excitement are normal; wait for the rate to return to typical.

Q: What to do if the step tracking not accurate?

1. Ensure accurate personal information (gender, age, height, weight) is set in the FitCloudPro app, as incorrect data affects sensor calculations.
2. Test if the wrist-activation screen function is working. If not, contact Amazon for a replacement due to potential hardware issues.
3. Frequent body movements during sleep, driving, or on uneven surfaces can generate step data.
4. If pedometer errors exceed 5% (exercise) or 10% (daily life) after ruling out other causes, contact Amazon for a replacement due to potential acceleration sensor faults.

Settings and Customization

Q: What to do if switch the 24 Hour to 12 Hour, Celsius to Fahrenheit, metric to Imperial?

1. Time Format: FitCloudPro app > Device > Hour style > Choose "Hour Style 12" or "Hour style 24".
2. Temperature Unit: FitCloudPro app > Me > Unit > Choose "Fahrenheit" or "Celsius".
3. Measurement Unit: FitCloudPro app > Me > Unit > Choose "Metric” or “Imperial”.

Q: What to do if I want to customize pictures?

1. Go to the FitCloudPro app > Device > Dial Library > Dial Center. Click the first green picture > Background > Click "+" > Select your picture.

Band and Cleaning

Q: What to do if the band is discolored or gets broken?

1. The band is 22mm and replaceable.

Q: How should the device be cleaned and maintained?

1. Wipe the screen daily with a soft, non-dust cloth or a damp cloth.
2. Clean the strap with water, then wipe with a damp towel or non-dust cloth. Do not use a dry tissue.
3. Regularly clean charging contacts with alcohol to maintain the port and prolong its service life.
4. The waterproof function is not permanently effective and may decrease due to daily wear and tear.