About FiiO
FiiO is a high-tech enterprise focusing on researching and developing portable music products, with current mainstay products being Hi-Res music players, portable headphone DAC/AMPs, and headphones/earphones.
FiiO specializes in self-research and development, and sells FiiO-branded products through sales agents worldwide. By virtue of high-quality products and great customer service, FiiO enjoys high reputations in the industry and has received countless well-known awards.
FiiO is committed to its brand proposition “Born for Music" and ceaselessly pursues perfection in product design and manufacturing, to supply users with the best audio products at the best prices.
Wearing Instructions
To identify the left and right sides of the earphone units and cable: L=left side, R=right side. In the case of no character signs, the “blue” mark is the left side and the "red" mark is the right side.
Diagram shows earphone units with 'L' and 'R' markings. Cable also has 'L' and 'R' markings. If no markings, a blue mark indicates the left side and a red mark indicates the right side.When replacing other cables, please choose cables with the same type of connector as this product, so as not to affect the sound quality and experience.
Diagram shows different MMCX connectors and 0.78mm 2-pin connectors, illustrating correct and incorrect polarity for connecting cables.This product adopts an over-the-ear wearing design. When installing the earphone cable, please make the earphone unit and cable form a shape that can wrap around the ear, as shown in the figure below.
Diagram shows the correct way to shape the earphone cable around the ear for an over-ear fit, with a checkmark symbol (✔️). An incorrect way is shown with a cross symbol (❌).When wearing, gently rotate and press the earphones according to the direction shown in the picture. After properly wearing, put the earphone cable over your ear and adjust the earphones until you feel comfortable.
Diagrams show how to gently rotate and press the earphones into the ear for a comfortable fit.When removing the earphone cable, hold the cable connector and the earphone unit tight with your fingers. Keep them in the same line and then pull them apart. Or use the MMCX assist tool to detach it. Note that do not rotate the 0.78mm 2-pin cable.
Diagrams show how to hold the connector and earphone unit firmly and pull them apart in a straight line, or use a tool. It notes not to rotate the 0.78mm 2-pin cable.Do not install or remove the cable at a tilted angle. Do not pull the earphone cable directly, to avoid it being broken.
Diagrams show correct (straight) and incorrect (tilted) angles for installing or removing the cable, with a checkmark (✔️) for correct and a cross (❌) for incorrect.Note: If it is difficult to remove the earphone cable, do not remove it violently. If necessary, please contact the official after-sales staff for assistance.
How to use the MMCX assist tool:
- Align the semi-circular indentation of the MMCX assist tool to the gap between the connector's male and female components. Diagram shows aligning the semi-circular indentation of the MMCX assist tool with the gap between the connector's male and female components.
- Ensure the tool is parallel to the gap and position it towards the gap between the connector's male and female components until it is in place. Diagram shows positioning the tool parallel to the gap and pushing it in.
- Apply pressure by pressing down towards the other end of the tool. Diagram shows applying pressure downwards on the tool.
- The earphone unit will then be detached from the earphone cable. Diagram shows the earphone unit detached from the cable.
Notes:
- Whether the accessory/function is included is subject to the actual product.
- The MMCX assist tool should only be used for FiiO's earphones.
- As the MMCX assist tool is a metal product, it may have the possibility of bruising the earphones. Please be careful when using it.
Instruction for Swappable Earphone Plug
When attaching the connector:
- Align the male and female end of the connector, ensuring the notch of the male end is in parallel with the raised dot that's inside the female end. Plug the male end until it is in an appropriate position. Diagram shows aligning the male and female ends of the connector, ensuring the notch on the male end aligns with a raised dot inside the female end, and plugging them together.
- Rotate the female end in an anticlockwise manner until it is tight to lock them. Diagram shows rotating the female end counter-clockwise to lock the connector.
When detaching the connector:
- Rotate the female end in a clockwise manner until the female end can be pushed front and back to unlock them. Diagram shows rotating the female end clockwise until it can be pushed front and back to unlock.
- Pull the male end to detach the two connectors. (Objects that can generate greater friction like tissues or a strip of cloth can be used to help to detach.) Diagram shows pulling the male end to detach the connectors. A suggestion to use tissue or cloth for grip is shown.
Notes: Whether the accessory/function is included is subject to the actual product.
Notes and Precautions
- For your safety, please avoid using earphones in dangerous environments.
- Please adjust the volume to a suitable level to protect your hearing.
- Please do not place the device in humid or strong-magnetic environments for a long time.
- If the earphones are to be left unused for a long time, please unplug it from the playing device.
- Please do not disassemble the earphones on your own.
Authenticity Checking
- Scratch off the coating to get a 20-bit security code.
- Please open this link: http://check.fiio.com/, and then enter your 20-bit security code.
Checking result:
A. The security code entered proves the product is authentic. The product you purchased is an authentic product from Guangzhou FiiO Electronics Technology Co,. Ltd. Thanks for your support!
B. The security code entered proves the product is not authentic. The product you purchased is not an authentic product from Guangzhou FiiO Electronics Technology Co,. Ltd.
Warranty
| Product types | Term of service |
|---|---|
| Earphone units | One month of guarantee for replacement; one year of free maintenance |
| Accessories except for the earphone units (subject to the official list) | N/A |
| Package materials (fragile parts like the packing box) | N/A |
Notes: The above guarantees start from the issue date of the invoice/receipt. These warranty terms are for reference only. For specific details, please refer to the warranty terms of our local sales agents.
FiiO reserves the final interpretation and amendment for the above warranty terms and conditions.
The warranty is null and void under the following circumstances:
- Defects or damage caused by improper operations such as vibrating, bumping, falling to the ground, buckling, tearing, excessive pulling.
- Defects or damage caused by disassembly of the product by user or unauthorized repair personnel.
- Defects or damage for being put in humid environments, high-intensity magnetic fields or soaked into water.
- Defects or damage caused by natural disasters.
- Unable to provide valid proofs of purchase.
Note: Man-made damage is determined by the judge of FiiO's maintenance personnel.
Procedures of After-Sales Service
- Please contact the local dealer first once you find problems with the device. If they refuse to give related after-sales services, please give feedback to FiiO Support by sending an email to support@fiio.com. FiiO will handle it properly to ensure customers' satisfaction.
- For repair service, you are supposed to send the defective product to FiiO with freight paid. After it has been repaired, FiiO will send the product back to you with freight paid by FiiO.
- It is highly suggested to buy from local authorized sales agents to get better, faster before- and after-sales services.
- Please do not maintain or dismantle the product on your own and keep it away from water.
For abnormal working issues or any further questions, please log in to FiiO's official website at the Support area to get related information or send an email to support@fiio.com to consult.
Contact Information for After-Sales Service
Guangzhou FiiO Electronics Technology Co,. Ltd.
Address: 2/F, F Building, Hougang Industrial Zone, Shigang Village, Huangshi West Road, Baiyun District, GuangZhou, China.
Postcode: 510430
Web: https://www.fiio.com
Facebook: https://www.facebook.com/FIIOAUDIO
WEEE Directive & Product Disposal
At the end of its serviceable life, this product should not be handed as household or general waste. It should be handed over to the applicable collection point for the recycling of electrical and electronic equipment, or returned to the supplier for disposal.
Internal/Supplied Batteries
This symbol on the battery indicates that the battery is to be collected separately. This battery is designed for separate collection at an appropriate collection point.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
