Using Alarms

Understanding Alarms
Alarm Definitions
Viewing Alarm Definitions
Alarm Configurations

Understanding Alarms

Cisco Unity Connection Serviceability alarms provide information on runtime status and the state of the system, so you can troubleshoot problems that are associated with the system. For example, you can use alarms to determine whether there are any ports enabled to set MWIs. Alarm information includes the catalog, name, severity, explanation, recommended action, routing list, and parameters.

You can enable or disable alarms to appear as syslog messages on the local server or on a remote server that you specify. You can also set the severity level that you want to appear.

You use the trace and log central option in the Real-Time Monitoring Tool (RTMT) to collect alarms. You use the SysLog Viewer in RTMT to view alarms.

Alarm Definitions

Alarm definitions describe alarm messages—what they mean and how to recover from them.

You search the Alarm Message Definitions page for alarm information. When you select an alarm, a description of the alarm information and a recommended action appears on the Alarm Information page. To help with troubleshooting, the definitions include the alarm name, description, severity, explanation, recommended action, routing list, and parameters.

Viewing Alarm Definitions

You can search for and view alarm definitions in Alarm Message Definitions for Cisco Unity Connection Release 11.x at Cisco Unity Connection Alarm Message Definitions.

Alarm Configurations

This section describes how to enable and disable alarms.

Enabling Alarm

In Cisco Unity Connection Serviceability, select Alarm > Configurations.
In the Alarm Configurations window:
- To enable the system to log the alarms in the application logs area in the SysLog Viewer, under Local Syslogs, check the Enable Alarm check box.
Under the syslog for which you have enabled alarms, in the Alarm Event Level field, select the severity level that you want.
Select Save.

Disabling Alarms

In Cisco Unity Connection Serviceability, select Alarm > Configurations.
In the Alarm Configurations window, uncheck the applicable Enable Alarm check box.
Select Save.

	Cisco Unity Connection Serviceability Release 14 Administration Guide Comprehensive administration guide for Cisco Unity Connection Serviceability Release 14, detailing service management, alarms, traces, reports, and network mapping for system administrators.
	Maintaining Cisco Unity Connection Server Guide Comprehensive guide on maintaining Cisco Unity Connection Server, covering migration, server replacement, IP/hostname changes, and language management.
	Managed Services Guide for Cisco Unified Communications Manager and IM and Presence Service Explore the Cisco Managed Services Guide for Unified Communications Manager and IM and Presence Service. This guide details system monitoring, performance tuning, troubleshooting, SNMP, RTMT, alarms, and syslog for Cisco's UC solutions.
	Configure Cisco Jabber: OAuth Refresh Logins and SSO Guide A technical guide for configuring Cisco Jabber, detailing OAuth Refresh Logins, Single Sign-On (SSO) authentication, and troubleshooting steps for Cisco Unified Communications Manager environments.
	Cisco Unified Contact Center Express Operations Guide, Release 10.6(1) Comprehensive guide for administrators on operating, monitoring, and troubleshooting Cisco Unified Contact Center Express (UCCX) Release 10.6(1), covering serviceability, real-time monitoring, backup/restore, and CLI commands.
	Introduction to Cisco Business Edition 6000 and 7000 Appliances This guide provides an introduction to the Cisco Business Edition 6000 and 7000 appliance models, detailing their features, installation requirements, and related documentation for setup and customization.
	Cisco Unified Communications Manager Express System Administrator Guide Comprehensive guide for system administrators on configuring, managing, and troubleshooting Cisco Unified Communications Manager Express (Cisco Unified CME). Covers installation, features, licensing, IP telephony, and network integration for enterprise branch offices and small businesses.
	SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 12.5(1) This guide provides information on how to enable the Security Assertion Markup Language Single Sign-On (SAML SSO) solution, which allows administrators to access a defined set of Cisco collaboration applications seamlessly after signing into one of those applications. It covers SAML-based SSO features, requirements for identity providers, configuration steps, and end-user SSO.