Overview
This document serves as a comprehensive guide for administrators managing Cisco Unity Connection Serviceability, Release 14. It details the functionalities available through the web-based troubleshooting tool, enabling efficient system administration and problem resolution.
Key Features and Functions
- Service Management: Learn to activate, deactivate, start, stop, and refresh various Cisco Unity Connection services through the Control Center.
- Alarm Monitoring: Understand how to view, configure, enable, and disable system alarms for effective troubleshooting.
- Trace Configuration: Discover how to specify log file parameters, enable micro and macro traces, and collect trace log files for diagnosing issues.
- Reporting: Explore the various reports available, such as user activity, message traffic, and port activity, and learn how to generate and view them.
- Voice Network Map Tool: Utilize this tool for a visual representation of location health and replication status within a Cisco Unity Connection network.
System Requirements & Access
Proper browser configuration on administrator workstations is essential for accessing Cisco Unity Connection Serviceability and related applications. Detailed instructions are provided for browsers like Firefox and Microsoft Internet Explorer.
For detailed system requirements and browser configuration, refer to the Cisco documentation:
