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Managed Services Guide for Cisco Unified Communications Manager and IM and Presence Service

This comprehensive guide from Cisco Systems, Inc. offers essential insights into the management and monitoring of Cisco Unified Communications Manager (CUCM) and the IM and Presence Service. It is designed for administrators responsible for maintaining robust and efficient communication infrastructures.

The document covers critical aspects necessary for ensuring optimal system performance and reliability, including:

System health monitoring
Performance analysis and tuning
Troubleshooting methodologies
Simple Network Management Protocol (SNMP)
Real-Time Monitoring Tool (RTMT)
Alarm and syslog management
Key processes and services for monitoring

By detailing these components, the guide empowers administrators to proactively manage their Cisco Unified Communications environment, identify potential issues, and implement effective solutions.

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