Samsung HW-Q990F Simple User Guide

Checking the Components

• Soundbar
• Subwoofer
• Surround Speaker x 2
• Soundbar Remote Control / Battery
• Power Cable x 4
• HDMI Cable
• Wall-mounting Guide
• Holder Screw x 2
• Screw (M4 x L10) x 2
• Wall-mounting Bracket x 2
• Rubber-Foot x 4

Note: To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.

Product Overview

Top side

1 (Multi) Button: In Standby mode, you can turn on the soundbar by pressing the (Multi) button. You can switch the input source by pressing the (Multi) button.

2 (Microphone) button: Press the button to turn the microphone on or off. When the microphone is off, the LED indicator will turn red. Press and hold the Ø (Microphone) button on the top of the soundbar for 3 seconds or longer to switch to BT PAIRING mode.

Connecting the Soundbar to Other Units

Bottom side

1. DIGITAL AUDIO IN (OPTICAL): Connect to a digital (optical) output terminal of TV or external devices.
2. SERVICE: Use this port to update firmware through USB.
3. HDMI TO TV (eARC/ARC): Use this HDMI port to connect to a TV.
4. HDMI1 / HDMI 2: This port is used for connecting an HDMI cable to transmit digital video and audio simultaneously. Connect to an HDMI output for external devices.
5. (POWER): Connect the power cable to this power port.

"Blinking blue light"

When the soundbar is properly connected to the subwoofer and surround speakers, the LINK LED indicator will stop blinking and turn solid blue.

Note: Adjust the surround speakers to position them effectively for optimal surround sound. For more information, please refer to the User Guide on the Samsung Electronics website.

Connecting to the SmartThings App

1 Installing App

You can control the soundbar and adjust settings using the SmartThings app. Download the SmartThings app from your mobile device's app store (App Store, Play Store, Galaxy Store) or scan the provided QR code.

2 Registering a Device

1. On your mobile device, run the SmartThings app.
2. Follow the instructions displayed to register the product to your mobile device.

Note: If a pop-up window does not appear, go to the app's home screen and tap the (+) button to register the product. You can also register your soundbar to the SmartThings app by scanning the QR code on the soundbar.

3 Controlling the soundbar with SmartThings

1. Open the SmartThings app on your device, and then select the soundbar you have registered.
2. The settings menu will appear for the soundbar, and you can adjust the settings such as Volume, Sound Mode, and Advanced Sound Settings.

If a different user wants to control the soundbar, the user can tap the "Menu ( ? ) > How to Use > Share control of devices" in the SmartThings app on their mobile device.

Connecting to TV

5-1 Connecting to a TV with Cables

Connecting an HDMI Cable

Diagram showing TV connected to Soundbar via HDMI cable.

Connecting to an Optical Cable

Diagram showing TV connected to Soundbar via Optical cable.

Note:

• If there is no sound from the soundbar, press the (Multi) button on the top of the soundbar or press the (Source) button on the remote control to switch to the appropriate connected mode.
• Using HDMI cables certified by HDMI.org is recommended.
• When using an optical cable, make sure to remove the cover from the optical cable before use.

5-2 Connecting to a TV through Wi-Fi

On the TV Sound menu, change the input source to soundbar.

Note:

• Samsung TVs released in 2017 or later: ( ? ) > Sound > Sound Output > Soundbar (Wi-Fi)
• Wi-Fi connection is available only on Samsung TV.
• Connect the soundbar and TV to the same Wi-Fi network.
• Check your TV's manual, as the menu may vary depending on the year of manufacture.

Using the Q-Symphony Feature

If you connect the soundbar to a Samsung TV that supports Q-Symphony, sound will play from both the soundbar and TV at the same time. You can enjoy a richer, more immersive sound with the TV's surround sound.

When the soundbar is connected to your TV, “Q-Symphony" will appear on your TV. (Settings( ? ) > All Settings (?) > Sound > Sound Output)

Connecting to Bluetooth

Diagram showing connection via Bluetooth.

1. Press the connection button on the remote control or press and hold the Ø (Microphone) button for 3 seconds or longer.

You can also pair the soundbar with your mobile device by going to the SmartThings app screen and pressing the PAIR button.

2. Search for Bluetooth devices on your TV or mobile device.

Note: If prompted for a PIN code when connecting to a Bluetooth device, enter <0000>.

Using the Soundbar Remote Control

The layout, buttons, and functions of the remote control may vary depending on the model.

WOOFER: You can adjust the subwoofer (bass) levels by pushing the button up or down.

(CH LEVEL): You can adjust the volume levels of each speaker. Press the Up or Down buttons to configure the channel you want to adjust. The channel level specifications may vary depending on the model.

TONE CONTROL: You can adjust and customize the audio settings. Press the Up or Down buttons to configure the sound settings you want to change. Sound settings may vary by model.

(POWER):

(Input source): You can select a device connected to the soundbar.

(Bluetooth): Press it to enter the Bluetooth pairing mode on the soundbar.

Directional button (Up/Down/Left/Right):

(Play/Pause):

(Mute): Press this button to mute the sound. Press it again to unmute.

SOUND MODE: Press it to select a sound mode.

(Info): Press this button to see codec information or the current status. In the Bluetooth mode, connected devices will be displayed.

+/- (Volume): To mute the sound, press the button.

Installing the Soundbar

Installing the soundbar on top of the TV stand

• Make sure the soundbar is placed on a flat and solid surface.
• If the soundbar is too close to the TV, voice recognition may be affected, and audio issues could occur.
• As shown in the image, align the center of the TV with the center of the soundbar, then carefully place the soundbar into the TV stand. Make sure the microphone is not blocked when placing the soundbar near the stand to ensure proper voice recognition.
• The actual product may vary in appearance from the image above, depending on the model.

Installing the soundbar on a wall

• Mount the soundbar only on a vertical wall.
• Avoid installing the soundbar system in areas with high temperatures or humidity.
• Install the system on a sturdy wall capable of supporting the soundbar's weight. If the wall can't support the soundbar's weight, reinforce it before installation. If reinforcement is not possible, choose a different wall that can support the soundbar.
• Use screws or anchor brackets suitable for the wall where the soundbar is being installed. (Gypsum board/steel/wood, etc.) If possible, install the screws directly into the wall.
• Turn off the power and unplug the soundbar before mounting it on the wall. Failure to do so may result in electric shock.
• Connect all cables from external devices before mounting the soundbar on the wall.

Note: When mounting surround speakers on a wall (only applicable to certain models)

• The wall used to mount the surround speakers must be able to support at least 8 kg.
• Hole size: fits 1/4 - 20 UNC screw
• Standard screw: 6.35 mm ø, 1.27 mm pitch / Length: 18 mm / Quantity: 1 for the left speaker, 1 for the right speaker
• Samsung Electronics doesn't sell wall mounts.

Troubleshooting

When the power does not turn on

• Check if the power cord is securely connected to the soundbar.

If the subwoofer and surround speakers don't connect to the soundbar automatically

1. Press and hold ID SET on the rear of the subwoofer and surround speakers for 5 seconds or longer.
2. Press and hold the UP button on the soundbar remote control for 5 seconds.
3. Make sure the LINK LED indicator turns blue (indicating a successful connection). When the soundbar is properly connected to the subwoofer and surround speakers, the LINK LED indicator will stop blinking and turn solid blue.

When some functions are not working properly

• Unplug the power cord, then plug it back in.
• Unplug the power cord from the external device and try again.
• If there is no signal input, the soundbar will automatically turn off after a certain period. Turn on the power.

If the remote control is not working properly

• Bring the remote control closer to the soundbar and point it directly at the soundbar to select inputs.
• Replace the batteries with fresh ones.

When the soundbar indicator light stays red

• The microphone is turned off. When the microphone is turned on, the indicator will turn off.

If there is no sound

• The soundbar volume may be low, or the soundbar may be set to mute. Adjust the volume levels.
• When using external devices (STB, Bluetooth device, mobile device, etc.) connected to the soundbar, adjust the volume on each device.
• The sound output may be set to the TV. Select the soundbar as the sound output for the TV. (Samsung TV: Home( ? ) > Menu( ? ) > Settings( ? ) > All Settings( ? ) > Sound > Sound Output > Select Soundbar)
• Unplug the power cord from the soundbar and plug it in again.

If there is no sound from the subwoofer or surround speakers

• Check if the LED indicator on the rear of the subwoofer or surround speaker is blue. If the indicator is red or blinking blue, reconnect the soundbar to the subwoofer and surround speakers.

When the TV can't connect to the HDMI TO TV (eARC/ARC)

• Make sure the HDMI cable is securely connected to the ARC or eARC port.
• The soundbar connection may not work due to other devices (such as set-top boxes, game consoles, etc.) connected to the TV. Connect only the soundbar to the TV, without any other devices.
• HDMI-CEC may not be enabled on the TV. Enable CEC in the TV menu. (Samsung TV: Home( ? ) > Menu( ? ) > Settings( ? ) > All Settings( ? ) > Connection > External Device Manager > Anynet+ (HDMI-CEC) ON) The menu path may vary depending on the model.

When a Bluetooth connection can't be established

• When connecting a new device to the soundbar, switch to BT PAIRING to connect. Press the connection button on the soundbar remote control or press and hold the (Microphone) button for 3 seconds or longer.
• Remove the speaker from the Bluetooth speaker list in the device, then reconnect. (Samsung TV: Home( ? ) > Menu( ? ) > Settings( ? ) > All Settings( ? ) > Sound > Sound Output > Bluetooth Speaker List)

Specifications and Information

When the audio stutters due to a weak Bluetooth connection

• Audio may stutter if the soundbar is placed near an electronic device or appliance that causes radio interference. (e.g., microwave oven, wireless router, etc.)
• The sound may cut out if the connected device is too far from the soundbar. Please move the device closer to the soundbar.
• If your body is in contact with the Bluetooth transceiver or the soundbar is placed on metal furniture, the audio may stutter. Check the installation environment and conditions.

When a Wi-Fi connection can't be established

• Check if your wireless router is on. Turn off the router, then turn it back on and try reconnecting.
• If the wireless router signal is weak, it may not be possible to connect to Wi-Fi. Move the wireless router closer to the soundbar or place it in an unobstructed location.

When the TV is powered on, but the soundbar does not turn on with it

• If you turn off the soundbar first while watching TV, the Auto Power Link feature on the soundbar will be turned off. Power off the TV first.

The TV does not show the UHD input signal.

• You may need to adjust the settings on your TV or source device. Refer to your TV or device manual for more details.
• Check if your Ultra High Speed HDMI cable is certified by HDMI.org.

Model name: HW-Q990F

Weight: 7.3 kg

Dimensions (width x height x depth): 1232.0 x 70.8 x 138.0 mm

Subwoofer name: PS-WQ990F

Weight: 8.3 kg

Dimensions (width x height x depth): 249.0 x 251.8 x 249.0 mm

Surround speaker name: PS-RQ990F (LEFT/RIGHT)

Weight: 3.4 kg

Dimensions (width x height x depth): 129.5 x 201.3 x 140.4 mm

Supported formats for playback: Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS / DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch

Operating temperature range: +10 °C to +40 °C

Operating humidity range: 10%-80%, non-condensing

Storing temperature range: -20 °C to +45 °C

Storing humidity level range: 5%-95%, non-condensing

Precaution: When you activate or deactivate the Wi-Fi or Bluetooth connectivity, the soundbar will automatically restart.

• Press and hold the CH LEVEL button on the remote control for 30 seconds or longer to activate or deactivate the Wi-Fi.
• Press and hold the TONE CONTROL button on the soundbar remote control for 30 seconds or longer to activate or deactivate the Bluetooth.

Safety Information

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK). NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Refer to the table below for an explanation of symbols which may be on your Samsung product.

• AC voltage: Rated voltage marked with this symbol is AC voltage.
• DC voltage: Rated voltage marked with this symbol is DC voltage.
• Caution. Consult Instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

WARNING

• To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
• Do not use liquid fumigators containing chemicals, such as mosquito repellent or air freshener, around the product. If steam comes in contact with the product surface or enters the product, it may cause stains or malfunction.
• For crevices or other areas that cannot be thoroughly cleaned with a cloth, use a soft cotton swab, brush, or air blower to remove dirt.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet with a protective grounding connection.
• To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
• Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
• To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.

Precautions

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use.
2. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
3. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
4. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
5. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
6. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery. CAUTION: Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

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