Samsung Soundbar User Guide

Table of Contents

1. Checking the Components
2. Product Overview
3. Using the Remote Control
4. Connecting the Soundbar to Other Units
5. Connecting to a TV
6. Connecting an External Device
7. Connecting a Mobile Device
8. Installing the Soundbar on a Wall
9. Installing the Soundbar on Top of the TV Stand
10. Software Update
11. Troubleshooting
12. License

01 Checking the Components

• Soundbar
• Remote Control (AH81-15047A) / Battery (Not available in some regions)
• Subwoofer
• Surround speaker (Left / Right) (HW-Q990F / HW-Q930F only)
• Power cable (HW-Q990F / HW-Q930F only) (Soundbar, Subwoofer) (3903-001117)
• Power cable (HW-Q900F / HW-Q800F only) (Soundbar, Subwoofer) (3903-001117)
• HDMI Cable (HW-Q990F / HW-Q900F: AH81-17772A) (HW-Q930F / HW-Q800F: BN39-02661A)
• Wall-mounting Guide
• Holder-Screw (AH61-04110A) x 2 (M4 x L10)
• Screw (6001-001202) x 2
• Wall-mounting Bracket (AH61-04119A) x 4
• Rubber Foot (BN67-00398L)

For more information on power supply and power consumption, refer to the label attached on the bottom or back of the product.

To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.

For more details about the wall mount and rubber foot, see pages 21-23.

Product design, specifications, and app interface may change without prior notice.

The color and shape of parts may vary from what is depicted.

02 Product Overview

Top side

(Multi) Button: In Standby mode, press to turn on the soundbar. Press to switch the source.

+ (Volume) Button: Adjusts the volume.

(Microphone) Button: Press and hold for 3 seconds to turn the microphone on or off. The LED indicator turns red when the microphone is off.

1 Display: Shows the status or current mode (TV ARC or eARC → HDMI or HDMI 1/HDMI 2 → Wi-Fi → BT → D.IN).

When the soundbar turns on, it may take 4-5 seconds for sound to start.

If audio plays from both the TV and soundbar, select "External Speaker" in the TV's Audio Settings menu.

Bottom side

DIGITAL AUDIO IN (OPTICAL): Connect to a digital (optical) output terminal of TV or external devices.

SERVICE: Use this port to update firmware through USB.

HDMI TO TV (eARC/ARC): Use this HDMI port to connect to a TV.

HDMI1/HDMI2: Used for connecting an HDMI cable to transmit digital video and audio simultaneously. Connect to an HDMI output of external devices.

Power port: Connect the power cable.

03 Using the Remote Control

How to use the Remote Control

Install Batteries: AAA battery x 2. Slide the battery cover in the direction of the arrow until it is fully removed. After inserting batteries, slide the back cover onto the remote control.

(POWER): Turns the soundbar on or off. The soundbar will automatically turn off in Power saving mode (no audio signal input for 18 minutes or longer).

(Source): You can choose the device connected to the soundbar. Turn voice feedback on or off.

(Bluetooth connection): Puts the soundbar into Bluetooth pairing mode. “BT PAIRING” will appear on the display.

CH LEVEL: Use Up/Down/Left/Right buttons for fine adjustments. Press Right to skip to the next song, Left for the previous song.

ID SET: Use if the subwoofer or surround speakers aren't connected. Press and hold the Up button for 5 seconds while powered off to perform ID SET.

(Play/Pause): Starts or pauses playback.

(Mute): Mutes the soundbar. Press again to unmute.

SOUND MODE: Select Surround, Game Pro, Standard, or Adaptive Sound.

• Standard: Original sound playback.
• Surround: Activates surround sound.
• Game Pro: Optimized for gaming for an immersive sound experience.
• Adaptive Sound: Content is analyzed in real-time for optimal sound playback.

(Info): View codec information or current status. In BT mode, displays the connected device or "BT ready".

(Woofer/bass Level): Adjust woofer (bass) levels by sliding the button up or down.

(Volume): Press Up or Down button to adjust volume.

(Sound Control): Adjusts the volume of each speaker (Center, Side, Wide, Front Top, Rear, Rear Top, Rear Side levels) from -6 to +6.

Select audio features like SpaceFit Sound Pro, AVA Pro, Voice Enhance, Night mode, Sync, Surround Speaker, Sound Grouping, Private Rear, Moderate Bass, Virtual.

(Tone Control): Adjusts treble and bass levels from -6 to +6. This feature is available in all sound modes except Standard.

04 Connecting the Soundbar to Other Units

Connecting the Power and Devices

Connect the subwoofer, surround speakers, and soundbar to an electrical outlet in the following order:

• For power supply and consumption information, refer to the label on the product.
• Always grip the plug firmly and pull it directly when disconnecting the power cord.
• Once all devices are connected, plug them into an electrical power outlet.
• Surround speakers may not be included, depending on the product model.

1. Connect the power cord to the subwoofer.
2. Connect the power cords to the left and right surround speakers.
3. Connect the power cord to the soundbar.

Manually Connecting the Subwoofer and Surround Speakers

Before manually connecting:

• Ensure the soundbar, subwoofer, and surround speakers are connected to a power outlet.
• Ensure the soundbar is turned on.

1. Press and hold the ID SET button on the rear of the subwoofer and surround speakers for 5 seconds or longer. The red indicator will turn off, and the blue indicator will blink rapidly.
2. Press and hold the Up button on the Remote Control for 5 seconds. The "ID SET" message appears on the soundbar display, and the soundbar will automatically power on.
3. Make sure the LINK LED indicator turns blue (indicating a successful connection). When the soundbar is properly connected, the LINK LED indicator will stop blinking and turn solid blue.

Note:

• First, connect the subwoofer and surround speakers to a power outlet, then turn on the soundbar. The subwoofer and surround speakers will automatically connect.
• If you disconnect the power cord while the soundbar is on and reconnect it, the soundbar will automatically turn on.

Status of rear indicator in subwoofer and surround speakers:

Note:

• When the soundbar is turned off, the subwoofer enters Standby mode. The STANDBY indicator blinks blue rapidly, then turns red.
• If a nearby device uses the same frequency, interference may occur, interrupting sound output.
• The wireless signal can transmit up to 10 meters, but this may vary depending on the environment. Steel walls or reinforced concrete can block the wireless signal.
• Surround speakers may not be included, depending on the product model.

Caution:

• A wireless antenna is built into the subwoofer and surround speakers. Keep away from water and moisture.
• For optimal sound quality, avoid placing obstacles around the subwoofer or surround speakers.

Speaker layout guide

Recommended speaker layout

Adjust the surround speakers for optimal surround sound. To turn on this mode, select Surround Speaker mode on your soundbar remote control (Sound Control → Surround Speaker → Up/Down → Front/Rear).

Rear layout:

Front layout (HW-Q990F):

Front layout (HW-Q930F):

Caution:

• A wireless antenna is built into the subwoofer and surround speakers. Keep away from water and moisture.
• For optimal sound quality, avoid placing obstacles around the subwoofer or surround speakers.
• Surround speakers may not be included, depending on the product model.

05 Connecting to a TV

Connect to a TV that supports HDMI ARC (Audio Return Channel)

Caution:

• If both an HDMI and optical cable are connected, the HDMI cable signal takes priority.
• When connecting with an HDMI cable, ensure you connect to the ARC port. If the correct port isn't used, the TV won't make any sound.
• Using HDMI cables certified by HDMI.org is recommended.

Connection Diagram:

1. While the soundbar and TV are turned off, connect the HDMI cable as shown in the diagram.

2. Turn on the soundbar and TV.

3. "TV ARC" will appear on the soundbar display, and TV audio will play through the soundbar.

• If there is no TV sound output, press the (Multi) button on the soundbar or the (Source) button on the remote control to switch to TV ARC mode.
• When connected to a TV that supports eARC, "TV eARC" will be displayed.
• To connect with eARC, turn on the eARC function in the TV menu. Refer to your TV user manual for details.
• If "TV ARC" doesn't appear on the soundbar display, check if the HDMI cable is securely connected to the correct port.
• You can use the volume buttons on your TV remote control to adjust the soundbar volume.

Connecting Using an Optical Cable

Pre-connection Checklist:

• If both an HDMI cable and an optical cable are connected, the HDMI cable signal takes priority.
• When using an optical cable, make sure to remove the cap from the optical cable before use.

Connection Diagram:

1. While the TV and soundbar are turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the soundbar to the OPTICAL OUT port on the external device using an optical cable (sold separately).

2. Turn on the soundbar and external device.

3. Press the (Multi) button on the soundbar's top panel or the (Source) button on the remote control to switch to D.IN mode.

4. TV sound will play through the soundbar.

06 Connecting an External Device

Connecting via HDMI Cable

Pre-connection Checklist:

• If any secondary audio settings are on, turn them off in your audio output options.
• Check whether the content you are viewing supports Dolby Atmos®/DTS:X.
• Choose an HDMI cable that meets the required HDMI input/output specifications.
• To receive UHD signals, you must use a proper HDMI cable certified by HDMI.org.
• HW-Q990F/Q900F: Ultra High Speed HDMI cable
• HW-Q930F/Q800F: Premium High Speed HDMI cable
• To receive UHD signals, check the video playback specifications of your TV and external device and also the settings of the device in use.
• Refer to your TV or external device manual for more details.

Note:

• Using Dolby Atmos®/DTS:X: See "Output specifications for each sound mode" (page 7) if the source is Dolby Atmos®/DTS:X.
• When Dolby Atmos® is active, “DOLBY ATMOS" will appear on the display.
• When DTS:X is active, "DTS:X" will appear on the display.
• Configuring Dolby Atmos®/DTS:X on a BD player or other device: Check the audio output options in the settings menu on the BD player or other device. "No Encoding" should be selected for bitstream in the audio output options.

UHD signal support specifications (3840 x 2160p):

[HW-Q990F/HW-Q900F]

[HW-Q930F/HW-Q800F]

Supported specifications may vary based on the external device connected to the soundbar or the usage conditions.

Connection Diagram:

1. Use an HDMI cable to connect the HDMI OUT port on the external device to the HDMI port at the bottom of the soundbar.

2. Use an HDMI cable (included) to connect the HDMI IN port of the TV to the HDMI TO TV (eARC/ARC) port at the bottom of the soundbar.

3. Turn on the soundbar, TV, and external device.

4. Press the (Multi) button on the soundbar's top panel or press the (Source) button on the remote control to switch to HDMI or HDMI1/HDMI2 mode.

5. The selected HDMI or HDMI1 / HDMI2 mode will appear on the soundbar display panel and audio will play.

07 Connecting a Mobile Device

Connecting to Bluetooth

Connecting your mobile device to the soundbar via Bluetooth allows you to enjoy stereo sound without the need for cables.

• Only one Samsung TV can be connected via Bluetooth at a time.
• You can connect to a Samsung TV with Bluetooth support. Check your TV's specifications.

Connecting to Bluetooth for the first time

1. Press the Pair button on the Remote Control to open BT PAIRING mode.
2. (Or) Press the (Microphone) button on the soundbar's top panel for 3 seconds or longer until “BT PAIRING” is displayed.
3. Open the Bluetooth menu on the Samsung TV you want to connect.
4. Select "Soundbar Q-series" from the list on the TV screen. On the Samsung TV Bluetooth device list, "Need Pairing" or "Paired" will appear for a device. Select an option to establish a connection.
5. When the Samsung TV and soundbar are connected, [TV name] → "BT" will appear on the soundbar's front panel display.
6. You can now enjoy Samsung TV audio through the soundbar.
7. Once you have successfully connected the soundbar to your Samsung TV via Bluetooth, you can use the BT READY mode to reconnect.

If the Device Fails to Connect:

• When a previously connected soundbar (e.g., "Soundbar Q-series") appears in the speaker list of your mobile device, delete it.
• Repeat steps 1 through 2.

Disconnecting the Soundbar from the Samsung TV

Press the (Multi) button on the soundbar's top panel or (Source) button on the remote control and switch to any other mode besides BT.

• Ending the connection may take a few seconds as the TV waits for a response from the soundbar.

What is the difference between BT READY and BT PAIRING?

• BT READY: Connects to a previously connected TV or mobile device.
• BT PAIRING: Connects a new device to the soundbar.

Precautions when connecting to Bluetooth

• Position the device you are connecting to the soundbar via Bluetooth within 1 meter.
• If prompted for a PIN code, enter <0000>.
• The soundbar will automatically turn off after 18 minutes of inactivity in Standby mode.
• The soundbar may have difficulty scanning for available Bluetooth devices or connecting properly under the following conditions:
• Nearby electronic devices or equipment causing radio interference.
• Multiple Bluetooth devices simultaneously paired with the soundbar.
• Bluetooth device is turned off, out of range, or malfunctioning.
• Electronic devices may cause radio interference. Keep devices that generate electromagnetic waves away from the soundbar (e.g., microwave oven, wireless LAN, etc.).
• The soundbar supports SBC data (44.1kHz, 48kHz).
• Only connect to Bluetooth devices that support A2DP (AV).
• When connecting, keep the soundbar and Bluetooth device as close as possible.
• The greater the distance, the lower the audio quality.
• The Bluetooth connection may be lost if the devices are out of range.
• The Bluetooth connection may not work properly in areas with weak signal reception.
• A Bluetooth device may experience noise or malfunction under the following conditions:
• If a part of your body comes in contact with the signal transceiver of the Bluetooth device or soundbar.
• In corners or when there is an obstacle in proximity, such as a wall or partition.
• When exposed to radio interferences by other products operating on the same frequency ranges.
• Obstacles such as doors and walls may degrade audio quality even if the devices are within operational range.
• Your soundbar can't be paired with other Bluetooth devices while Bluetooth audio is being played.
• This wireless device may cause electrical interference during operation.

Disconnecting a connected Bluetooth device

Refer to the Bluetooth device's user manual for more details.

• When the soundbar is disconnected from the Bluetooth device, "BT DISCONNECTED" will appear on the front display.

Connecting via Wi-Fi (Wireless Network)

For SmartThings to work properly, a specific or higher version of the OS is required. For more information, see the SmartThings App description in the app marketplace for your OS.

1 - Installing app

You can control the soundbar and adjust settings using the SmartThings app. Download the SmartThings app from the App store or Play store, or scan the QR code to download the app.

2 - Registering a device

1. On your mobile device, run the SmartThings app.
2. Follow the instructions displayed to register the product to your mobile device.
3. Note: If a pop-up window doesn't appear, go to the app's home screen, then tap the (+) button to register the product.
4. You can also register your soundbar to the SmartThings app by scanning the QR code on the soundbar.

If the device isn't found:

1. Connect the mobile device to the soundbar via Bluetooth.
2. Tap Connected Devices in the SmartThings App.
3. Slide left on the screen to select the soundbar card on your mobile device. Then, tap Register device to Samsung account to register the device.

3 - Controlling the Soundbar with SmartThings

1. Open the SmartThings app on your device, and then select the soundbar you have registered.
2. The settings menu will appear for the soundbar, and you can adjust settings such as Volume, Sound Mode, and Advanced Sound Settings.
3. If a different user wants to control the soundbar, the user can tap the "Menu > How to Use > Share control of devices" in the SmartThings app on their mobile device.

To change your Wi-Fi (wireless network)

1. On your mobile device (smartphone or tablet), run the SmartThings app.
2. After tapping the soundbar card, tap the (:) icon.
3. Tap Device settings > Network status > Change Wi-Fi network, then follow the on-screen instructions.

Using Group Play

• To use this feature, register your soundbar to the SmartThings app.
• This feature is available on Samsung TV models released in 2024 or later.
• To turn on this feature, connect two or more devices to the same 5GHz Wi-Fi network.

Configuring Group Play

1. On your mobile device, run the SmartThings app.
2. To register your soundbar to the SmartThings app, refer to "Connecting via Wi-Fi (Wireless Network)".
3. Tap on the soundbar card.
4. On your mobile device, tap Create Group under the audio device icon.
5. Press the (Multi) button on the soundbar and set the source to Wi-Fi.
6. If your soundbar is connected to the TV via Wi-Fi, you must first disconnect from the TV.
7. Turn on Group Play.
8. Select a device from the list and tap Apply.
• We recommend connecting no more than 4 devices.
• In Group Play, audio will sound through the host device only.
• If a device connected to the host device switches to another source, then that device is removed from the group.
• When you connect a host device to the TV, the group that was created is deleted.

Disabling Group Play

1. Tap on the audio device card.
2. On your mobile device, tap Edit Group under the audio device icon.
3. Turn off Group Play.
4. To remove several devices, deselect (unmark) them in the list and tap Apply.

Using the SmartThings Hub

• You can use the Soundbar's SmartThings Hub feature to connect to loT devices (light bulbs, plugs, sensors, etc.) that require the SmartThings Hub to work.
• To use the SmartThings Hub feature, you need to register your soundbar to the SmartThings app.
• This feature is supported only by HW-Q990F/Q900F models.

Registering an loT device to the SmartThings App

1. To register your soundbar to the SmartThings app, refer to Connecting via Wi-Fi (Wireless Network) > 1 - Installing app.
2. Tap on the soundbar card.
3. Tap SmartThings Hub at the bottom of the screen.
4. Turn on the SmartThings Hub function by tapping Using SmartThings Hub and then tapping Set up.
• When the SmartThings Hub feature is turned on, unset changes to using.
• A SmartThings Hub device card appears next to the soundbar device card.
5. Add an loT device by tapping "+" on the Home screen.
• Once you have successfully added your loT device, an loT device card will appear in the app.
6. Disconnecting the power cord from the soundbar may disconnect devices connected through the SmartThings Hub. If a device is disconnected, you need to reconnect the device.

Deleting SmartThings Hub from the SmartThings App

1. Tap on the soundbar card on the device screen.
2. Tap SmartThings Hub at the bottom of the screen.
3. Disable the SmartThings Hub function by tapping Removing SmartThings Hub.
• When the SmartThings Hub feature is turned on, using changes to unset.

Connecting via Apple AirPlay

• This feature may not be available in some countries.
• The latest version of iOS, iPadOS, or macOS is recommended.
• To enable AirPlay in your Soundbar, you must first register the device with the Samsung Smart Things app by agreeing with the app's terms and conditions.
• Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple® device.
• With AirPlay, you can enjoy music, podcasts, and other audio on the Samsung Soundbar right from your Apple devices.
• Select ? from an AirPlay-supported app or Control Center on your iPhone®, iPad®, or Mac®.
• Select the Soundbar from the list of available devices to play the current audio to.

Configuring Tap Sound

You can turn on the Tap View, Tap Sound feature in the SmartThings app.

1. On your mobile device, open the SmartThings app.
2. On your mobile device, select Settings (⚙️) in the SmartThings app.
3. Set "Tap View, Tap Sound" to On to allow the function to work when a mobile device is near the soundbar. The function is on.

Note:

• If your mobile device is in Sleep mode, the Tap Sound feature won't work.
• The Tap Sound feature may not work if the soundbar is placed near an electronic device or appliance that causes radio interference. Place the soundbar away from any device that causes radio interference.

Using Tap Sound

Tap the soundbar with your mobile device to play the audio content on the mobile device through the soundbar.

• This function may not be supported, depending on the device model.
• This function is only compatible with Samsung mobile devices with Android 8.1 or later.

Setup Instructions:

1. Turn on the Tap Sound function on your mobile device. Refer to "Configuring Tap Sound" for setup instructions.
2. Tap the soundbar with your mobile device and select "Start now" when it appears on the screen. A Bluetooth connection is established between the mobile device and the soundbar.
3. Play audio from the mobile device through the soundbar.
• This function connects the mobile device to the soundbar via Bluetooth by detecting vibration when the device touches the soundbar.
• Avoid tapping the sharp corners of the soundbar with your mobile device. The soundbar or mobile device may get scratched or damaged.
• We recommend covering the mobile device with a case.
• Lightly tap the wide area on top of the soundbar.
• To use this function, update the SmartThings app to its latest version.
• The function may not be supported, depending on the app version.

08 Installing the Soundbar on a Wall

Precautions when installing

• Mount the soundbar only on a vertical wall.
• Avoid installing the soundbar system in areas with high temperatures or humidity.
• Install the system on a sturdy wall capable of supporting the soundbar's weight. If the wall can't support the soundbar's weight, reinforce it before installation. If reinforcement isn't possible, choose a different wall that can support the soundbar.
• Use screws or anchors suitable for the wall where the soundbar is being installed (Gypsum board/steel/wood, etc.).
• If possible, install the screws directly into the wall.
• Turn off the power and disconnect the soundbar before mounting it on the wall. Failure to do so may result in electric shock.
• Connect all cables from external devices before mounting the soundbar on the wall.

Wall Mount Components

(Applicable to HW-Q99*/Q90*)

(Applicable to HW-Q93*/Q8**)

• Wall-mounting Guide (x2)
• Holder Screw (M4 x L10) (x2)
• Screw (Not supplied)
• Wall-mounting Bracket

Installation Steps:

1. Attach the Wall-mounting Guide to the wall. Attach the Wall-mounting Guide parallel to the wall. If your TV is mounted on a wall, install the soundbar at least 5 cm from the bottom of the TV.
2. Align the Wall-mounting Guide's center line with the center of the TV on the wall (If you are mounting the soundbar below the TV), and then use tape to secure the Wall-mounting Guide. If you aren't mounting below a TV, place the Center line in the center of the installation area.
3. Use a pen or pencil to mark the center of the A-TYPE hole, and then remove the Wall-mounting Guide.
4. Using an appropriately sized drill bit, drill a hole where you marked on the wall.
5. Twist the screw through each Holder screw, and then fasten the Screw for mounting on wall into the marked spot.
6. Install 2 Wall-mounting Brackets in the correct orientation at the bottom of the soundbar, using 2 screws. When assembling, make sure the hanger part of the Wall-mounting Brackets are located behind the rear of the soundbar.
7. With the Wall-mounting Brackets firmly attached, hang the soundbar on the Holder Screws. Insert the Holder Screws into the wide (bottom side) holes of the Wall-mounting Brackets so that the Wall-mounting Brackets are firmly secured in the Holder Screws and then push the Wall-mounting Brackets down.

Installing the Surround Speakers on a Wall

Wall mounts need to be purchased separately to install the surround speakers on a wall. Samsung Electronics doesn't sell wall mounts.

Notes for mounting surround speakers on a wall

• The wall used to mount the surround speakers must be able to support at least 8 kg.
• Hole size: fits 1/4 - 20 UNC screw
• Standard screw: 6.35 mm Ø, Length: 18 mm
• Quantity: Left 1 / Right 1

• Before installing the Wall-mounting Bracket, check whether the wall is sturdy enough. If the wall can't bear the weight of the soundbar, reinforce the wall before installing the Wall-mounting Brackets and soundbar.
• Samsung Electronics isn't responsible for any damage to the product because of improper installation.
• Take care not to install the speakers sideways or upside down.

09 Installing the Soundbar on Top of the TV Stand

Parts

• Rubber Foot (x4)

1. Attach the rubber foot to the bottom of the soundbar before placing it on top of the TV stand. The rubber foot should not be placed in a way that it extends beyond the TV stand's width.

2. Install the soundbar on your TV. As shown in the image, align the center of the TV with the center of the soundbar, then carefully place the soundbar into the TV stand.

Make sure the microphone isn't blocked when placing the soundbar near the stand to ensure proper voice recognition.

Note:

• Make sure the soundbar is placed on a flat and solid surface.
• If the soundbar is too close to the TV, voice recognition may be affected, and audio issues could occur.
• The actual product may vary in appearance from the image above, depending on the model.
• Place the soundbar at least 2 cm away from the TV for optimal microphone performance.

10 Software Update

Automatic update

If your soundbar is connected to the internet, the software will automatically update even while the soundbar is turned off.

• To use the automatic update feature, the soundbar must be connected to the internet.
• If power to the soundbar is cut off or disconnected, the Wi-Fi connection will be lost. If power is cut off, turn the soundbar back on, or disconnect the power cord and then connect it again. Then, turn on the soundbar, and reconnect it to the internet.

USB update

Samsung may provide firmware updates in the future for performance enhancements to the soundbar system.

If a new update is available, you can update the soundbar by connecting a USB storage device containing the firmware update to the SERVICE port on the soundbar.

1. Go to the Samsung website (www.samsung.com) > Go to Customer Support and search for your soundbar model name. For more information on firmware updates, see the upgrade guide.
2. Download the Upgrade File (USB Type).
3. Unzip the downloaded compressed file into a folder created with an identical name to the compressed file.
4. Save the created folder to a USB thumb drive and connect it to the soundbar.
5. Turn on the soundbar. "UPDATE" will appear on the display within 3 minutes at which point the update will begin.
• Do not turn off the power or disconnect the USB thumb drive while the update is in progress.
• If "UPDATE" doesn't show on the soundbar display, reconnect the soundbar's power cord.
• If your soundbar has the latest firmware installed, the update won't run.
• The update may not run, depending on the type of USB thumb drive.

Security updates information

Security updates are provided to strengthen the security of your device and protect your personal information. For more information on security updates, visit https://security.samsungtv.com. The website supports only some languages.

Reset

While the soundbar is turned on, press both + and - (Volume) buttons on the soundbar for 5 seconds or longer. "INIT" will appear on the front display and the soundbar will reset.

Caution: This will reset all settings of the soundbar. Reset the soundbar only when needed.

11 Troubleshooting

Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

When the power doesn't turn on

• Check if the power cord is securely connected to the soundbar.

When some functions aren't working properly

• Disconnect the power cord, then connect it again.
• Turn off the connected external device, and then turn it back on.
• If there is no signal input, the soundbar will automatically turn off after a certain period. Turn on the power.

If the remote control isn't working properly

• Bring the remote control closer to the soundbar and point it directly at the soundbar to select inputs.
• Replace the batteries with new ones.

When the soundbar indicator light stays red

• The microphone is turned off. When the microphone is turned on, the indicator will turn off.

If there is no sound coming from the soundbar

• The soundbar volume may be low, or the soundbar may be set to mute. Adjust the volume levels.
• When using external devices (STB, Bluetooth device, mobile device, etc.) connected to the soundbar, adjust the volume on each device.
• The sound output may be set to the TV. Select the soundbar as the sound output for the TV. (Samsung TV: Home() → Menu → Settings() → All Settings() → Sound → Sound Output → Select Soundbar)
• The cable connected to the soundbar may be loose. Disconnect the cable from the soundbar and then connect it again.
• Disconnect the power cord, connect it again, and then turn the soundbar on.
• Reset the soundbar and try again. (Please see page 24.)

If there is no sound from the subwoofer or surround speakers

• Check if the LED indicator on the rear of the subwoofer or surround speaker is blue. If the indicator is red or blinking blue, reconnect the soundbar to the subwoofer and surround speakers. (Please see page 9.)
• If an object is placed between the soundbar and subwoofer, this can cause issues. Move the subwoofer to a place where there is no interfering object.
• If there is a device emitting radio frequency signals nearby, it may interrupt the connection. Keep the soundbar or speakers away from such devices.
• Disconnect the power plug, then connect it again.

If the subwoofer or surround speaker emits noise or a stuttering sound

• If an object is placed between the soundbar and subwoofer, this can cause issues. Move the subwoofer to a place where there is no interfering object.
• Audio can be interrupted when the subwoofer and surround speakers are placed far away from the soundbar. Place them closer to the soundbar.
• Audio may stutter if the soundbar is placed near an electronic device or appliance that causes radio interference. Place the soundbar away from any device that causes radio interference. (Example: Wireless router, etc.)
• Change the TV network connection from wireless to wired.

When the subwoofer sound is low

• The original audio that is currently being played may have a low volume. Adjust the level of the subwoofer by using the Woofer Level button on the remote control.
• Bring the subwoofer speaker closer to you.

When the TV can't connect to the HDMI TO TV (eARC/ARC)

• Make sure the HDMI cable is securely connected to the ARC or eARC port. (Please see page 12.)
• The soundbar connection may not work due to other devices (such as set-top boxes, game consoles, etc.) connected to the TV. Connect only the soundbar to the TV, without any other devices.
• HDMI-CEC may not be turned on for the TV. Enable CEC in the TV menu. (Samsung TV: Home() → Menu → Settings() → All Settings() → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)
• To connect with eARC, the eARC function in the TV menu should be turned on. (Samsung TV: Home() → Menu → Settings() → All Settings() → Sound → Expert Settings → HDMI-eARC Mode (Auto))

There is no audio when the TV is connected in HDMI TO TV (eARC/ARC) mode

• The soundbar can't reproduce the inputted signal. Change the TV's audio output to PCM or Dolby Digital. (Samsung TV: Home() → Menu → Settings() → All Settings() → Sound → Expert settings → Digital Output Audio Format)

When a Bluetooth connection can't be established

• When connecting a new device to the soundbar, switch to BT PAIRING to connect. (Press the Pair button on the Remote Control or press and hold the (Microphone) button for 3 seconds or longer.)
• If the soundbar is connected to another device, disconnect that device first to switch to another device.
• Remove the speaker from the Bluetooth speaker list in the device, then reconnect. (Samsung TV: Home() → Menu → Settings() → All Settings() → Sound → Sound Output → Bluetooth Speaker List)
• The TV CONNECT feature may be turned off. While the soundbar is in "BT READY", press and hold the Left button on the Soundbar Remote Control for 5 seconds to select ON-TV CONNECT. If you see OFF-TV CONNECT, press and hold the Left button for 5 seconds to switch the selection.
• Disconnect the power plug, connect it again, and then try again.
• Reset the soundbar and try again. (Please see page 24.)

When the audio stutters due to a weak Bluetooth connection

• Audio may stutter if the soundbar is placed near an electronic device or appliance that causes radio interference. (e.g., microwave oven, wireless router, etc.)
• The sound may cut out if the connected device is too far from the soundbar. Please move the device closer to the soundbar.
• If your body is in contact with the Bluetooth transceiver or the soundbar is placed on metal furniture, the audio may stutter. Check the installation environment and conditions.

When a Wi-Fi connection can't be established

• Check whether your wireless router is on.
• Turn off the router, turn it back on, and then try to reconnect.
• If the wireless router signal is weak, a Wi-Fi connection may not be possible. Move the wireless router closer to the soundbar or place it in an unobstructed location.
• If you have installed a new wireless router, you'll need to reconfigure the speaker's network settings. (Refer to the contents in page 19 'To change your Wi-Fi (wireless network)'.)
• The soundbar doesn't support Wi-Fi 6.

My TV and soundbar are connected, but when I switch to soundbar mode, no audio is played through the TV speakers.

• If you connect your mobile device to the soundbar while it is connected to a TV and audio is playing, the audio output will switch to your mobile device's, but the soundbar will remain connected to the TV. The TV audio won't make sound from any speakers in this case.
• When you end the connection between your mobile device, the soundbar will play the TV audio.

If the soundbar does not appear in the list of AirPlay-compatible devices

• Ensure that you have agreed to the terms of use for the Samsung SmartThings app and register the device. (Please see page 20.)
• Ensure that the soundbar is not deleted from the Samsung SmartThings app.
• Check and see if your soundbar and your Apple devices are connected to the same Wi-Fi network.
• Note that iOS version 13.4 or later is required.

The TV doesn't display the UHD input signal.

• You may need to adjust the settings on your TV or source device. Refer to your TV manual or device manual for more details.
• Check if your Ultra High Speed HDMI cable is certified by HDMI.org. (HW-Q990F/Q900F models only)

Group Play isn't activated.

• Check that your audio device is a new model released in 2024 or later.
• Check to make sure that the host device, which is the source, is connected to the Wi-Fi network.
• The audio devices must be connected to the same Wi-Fi network (5GHz).

12 License

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2024 Dolby Laboratories. All rights reserved.

FOR DTS PATENTS, SEE HTTP://XPERI.COM/DTS-PATENTS/. MANUFACTURED UNDER LICENSE FROM DTS, INC. AND ITS AFFILIATES. DTS, DTS:X, AND THE DTS:X LOGO ARE REGISTERED TRADEMARKS OR TRADEMARKS OF DTS, INC. AND ITS AFFILIATES IN THE UNITED STATES AND/OR OTHER COUNTRIES. © DTS, INC. AND ITS AFFILIATES. ALL RIGHTS RESERVED.

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Apple®, AirPlay®, iPad®, iPhone®, and Mac® are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

Spotify

• Use your phone, tablet or PC as a remote control for Spotify. Go to spotify.com/connect to learn how.
• The Spotify software is subject to third party licenses found here. https://www.spotify.com/connect/third-party-licenses

roon READY

Being Roon Ready means that Samsung and Roon streaming technology, for an incredible user interface, simple setup, rock-solid daily reliability, and the highest levels of audio performance, without compromise.

Open Source License Notice

Open Source used in this product can be found on the following webpage (http://opensource.samsung.com).