USER GUIDE

01 Checking the Components

Ensure all the following components are included:

• Soundbar
• Remote Control / Battery (x2)
• Subwoofer
• Surround speaker (Left / Right) (for HW-Q990F / HW-Q930F only)
• Power cable (for HW-Q990F / HW-Q930F only)
• Power cable (for HW-Q900F / HW-Q800F only)
• HDMI Cable (x2)
• Wall-mounting Guide (x2)
• Holder Screw (x2) (M4 x L10)
• Screw (x4)
• Wall-mounting Bracket
• Rubber Foot (x4)

Note: For power supply and consumption details, refer to the label on the product. For additional components or cables, contact Samsung Service Center or Customer Care. Wall mount and rubber foot details are on pages 21-23. Product design and specifications may change without notice.

02 Product Overview

Top side

The top panel of the soundbar features the following controls:

• (Multi) Button ?️: Press to turn the soundbar on from Standby mode or to switch sources.
• + (Volume) Button ➕: Adjusts the volume.
• (Microphone) Button ?: Press to turn the microphone on or off. When off, a red indicator is shown. Press and hold for 3 seconds to enter BT PAIRING mode.

Display: Shows the status or current mode, cycling through TV ARC or eARC, HDMI (or HDMI 1/HDMI 2), Wi-Fi, BT, and D.IN.

Note: Allow 4-5 seconds for sound to start after turning on. If audio plays from both TV and soundbar, set the TV's Audio Settings to 'External Speaker'.

Bottom side

The bottom panel includes various ports:

• DIGITAL AUDIO IN (OPTICAL): Connect to a digital optical output terminal of a TV or external device (see page 17).
• SERVICE: Use this port to update firmware via USB.
• HDMI TO TV (eARC/ARC): Connect to a TV's HDMI ARC/eARC port (see page 12).
• HDMI or HDMI1/HDMI2: Connect to an HDMI output of external devices for digital video and audio (see page 16).
• Power Port: Connect the power cable here (see page 8).

03 Using the Remote Control

How to use the Remote Control

Install Batteries: Slide the battery cover, insert 2 AAA batteries (1.5V) correctly, and slide the cover back on.

• (POWER) ?: Turns the soundbar on or off. The soundbar automatically turns off after 18 minutes of inactivity in certain modes (TV ARC, HDMI, Wi-Fi, BT, D.IN).
• (Source) ?: Selects the connected device. You can also turn voice feedback on or off by pressing and holding this button for 5 seconds while the soundbar is in Standby mode. The display will show "AUI OFF" or "AUI ON".
• (Bluetooth connection) ?: Puts the soundbar into Bluetooth pairing mode. "BT PAIRING" will appear on the display.

Remote Control Buttons and Functions

• Navigation (⬆️ / ⬇️ / ⬅️ / ➡️): Use for fine adjustments. Press ➡️ to skip to the next song, ⬅️ to go to the previous song.
• ID SET: Use if the subwoofer or surround speakers are not connected. While powered off, press and hold the ⬆️ button for 5 seconds to perform ID SET (see page 9).
• (Play/Pause) ▶️ / ⏸️: Starts or pauses playback.
• (Mute) ?: Mutes or unmutes the soundbar.
• (Sound mode) ?: Selects sound modes: Standard (original sound), Surround (activates surround sound), Game Pro (optimized for gaming), or Adaptive Sound (analyzes content for optimal sound).
• (Info) ℹ️: Displays codec information or current status. In BT mode, shows connected device or "BT ready".
• (Woofer/bass Level) ?: Adjusts woofer (bass) levels.
• (Volume) ⬆️ / ⬇️: Adjusts overall volume.

Sound Settings

• (Channel level) ?: Adjusts individual speaker volumes (Center, Side, Wide, Front Top, Rear, Rear Top, Rear Side) within a range of -6 to +6.
• (Sound Control) ⚙️: Selects audio features like SpaceFit Sound Pro, AVA Pro, Voice Enhance, Night Mode, Sound Grouping, Private Rear, Moderate Bass, Virtual. Press ⬆️ or ⬇️ to select an option. (See page 6 for details).
• (Tone control) ?️: Adjusts treble and bass levels. Select TREBLE or BASS, then use ⬆️ / ⬇️ buttons to adjust within -6 to +6. Bass adjustments also affect woofer levels.

Setting the (Sound Control)

Detailed explanations of sound features:

• SpaceFit Sound Pro: Analyzes listening space via the soundbar's microphone for optimal audio quality.
• AVA (Active Voice Amplifier) Pro: Analyzes external noise for clear voice quality.
• Voice Enhance: Improves dialogue clarity in videos and TV shows.
• Night Mode: Optimizes listening at night by lowering volume while keeping dialogue clear.
• Sound Grouping: Plays full sound through soundbar and rear speakers for group listening. Available when rear speakers are first connected. Sound modes do not affect audio in this mode.
• Private Rear: Sends audio only to rear speakers for undisturbed listening. No sound from soundbar or subwoofer.
• Sync: Adjusts audio delay (0-300ms) if video and audio are out of sync.
• Surround Speaker Settings: May vary based on compatible surround speaker specifications.
• Virtual: Provides extended sound effects for Dolby/DTS content when Surround mode is active.
• Moderate Bass: When On, mutes subwoofer and outputs bass through soundbar. When Off, subwoofer is active.
• Frequency Adjustment: Press and hold (Sound Control) ⚙️ for 5 seconds. Use Left/Right buttons to select frequency (150Hz to 10kHz) and Up/Down buttons to adjust levels (-6 to +6). Works only in Standard mode.

Output specifications for each sound mode

This section provides tables detailing input and output channel configurations for various sound modes and models (HW-Q990F, HW-Q900F, HW-Q930F, HW-Q800F), including scenarios with only the subwoofer, or with subwoofer and surround speakers.

Note: Surround speakers may not produce sound for 2-channel output in Standard mode. Change to Surround mode for surround speaker output.

04 Connecting the Soundbar to Other Units

Connecting the Power and Devices

Connect the subwoofer, surround speakers, and soundbar to an electrical outlet using power cords. Ensure proper grip when unplugging.

1. Connect the power cord to the subwoofer.
2. Connect power cords to the left and right surround speakers.
3. Connect the power cord to the soundbar.

After connecting all devices, plug them into an electrical outlet. Surround speakers may not be included depending on the model.

Manually Connecting the Subwoofer and Surround Speakers

Before manual connection: Ensure all units are connected to power and the soundbar is turned on.

1. Press and hold the ID SET button on the rear of the subwoofer and surround speakers for 5 seconds. The red indicator ? will turn off, and the blue indicator ? will blink rapidly.
2. Press and hold the Up button ⬆️ on the Remote Control for 5 seconds. The display will briefly show "ID SET", and the soundbar will automatically power on.
3. Ensure the LINK LED indicator turns solid blue, indicating a successful connection.

Note: If the soundbar is powered off and then reconnected, it will automatically turn on. To reset the Tx module, turn off the soundbar, press and hold the Left button ⬅️ on the remote for 5 seconds, then follow the manual connection steps.

Status of rear indicator in subwoofer and surround speakers

A table details the LED status (blue on ?, blue blinking ?, red on ?, red/blue blinking ??) for the Subwoofer and Surround speaker, along with troubleshooting tips for connection issues or product malfunction.

Speaker layout guide

Recommended speaker layout: Diagrams show optimal placement for surround speakers in standard and surround speaker modes, with angles and distances indicated. For optimal sound, avoid placing obstacles around speakers.

05 Connecting to a TV

Connect to a TV that supports HDMI ARC (Audio Return Channel)

Caution: HDMI signal takes priority over optical if both are connected. Ensure the cable is connected to the ARC port. Using HDMI cables certified by HDMI.org is recommended.

Connection Steps:

1. With the soundbar and TV off, connect the HDMI cable from the TV's HDMI IN (eARC/ARC) port to the soundbar's HDMI TO TV (eARC/ARC) port.
2. Turn on the soundbar and TV.
3. The display should show "TV ARC", and TV audio will play through the soundbar.

Troubleshooting: If no TV sound, press the (Multi) button ?️ or (Source) button ? on the remote to switch to TV ARC mode. If connected to a TV with eARC, "TV eARC" will display. Ensure eARC function is enabled in TV settings (e.g., Samsung TV: Home (?) → Menu → Settings (⚙️) → All Settings (⚙️) → Sound → Expert Settings → HDMI-eARC Mode (Auto)). If "TV ARC" doesn't appear, check cable connection. TV remote volume buttons can control soundbar volume.

Connecting Using an Optical Cable

Pre-connection Checklist: HDMI takes priority if both are connected. Remove the caps from the optical cable before use.

Connection Steps:

1. With the TV and soundbar off, connect the DIGITAL AUDIO IN (OPTICAL) port on the soundbar to the OPTICAL OUT port on the external device using an optical cable.
2. Turn on the soundbar and TV.
3. Select D.IN mode using the (Multi) button ?️ or (Source) button ?.
4. Audio will play from the external device.

Note: Digital video and audio can be transmitted via HDMI ARC without a separate optical cable. Use coreless HDMI cables if possible. Ensure the HDMI cable supports ARC. For Dolby audio, set TV's Digital Output Audio Format to Dolby Digital, Dolby Digital+, or Auto.

07 Connecting a Mobile Device

Connecting to Bluetooth

Connect your mobile device to the soundbar via Bluetooth for wireless stereo sound. Only one Samsung TV can connect via Bluetooth at a time. Ensure your TV supports Bluetooth.

Connecting for the first time:

1. Press the Pair button on the Remote Control or press and hold the (Microphone) button ? on the soundbar for 3 seconds until "BT PAIRING" appears.
2. Open the Bluetooth menu on your Samsung TV and select "Soundbar Q-series". The display will show "[TV name] BT" upon successful connection.
3. Enjoy Samsung TV audio through the soundbar. Use BT READY mode for subsequent reconnections.

If Device Fails to Connect: Delete previously connected soundbars from your mobile device's speaker list and repeat connection steps.

Disconnecting: Switch to a mode other than BT using the (Multi) button ?️ or (Source) button ?.

BT READY vs. BT PAIRING: BT READY connects previously paired devices; BT PAIRING connects new devices.

Bluetooth Precautions: Keep devices within 1 meter. Use PIN <0000> if prompted. Soundbar auto-turns off after 18 minutes of inactivity. Avoid radio interference from other electronic devices. Keep devices close for optimal quality. Bluetooth connection may be lost or unstable in areas with weak signals or obstacles.

Connecting via Wi-Fi (Wireless Network)

Wi-Fi connection is available on Samsung TVs. Ensure your wireless router is on and connected to the TV. Connect both soundbar and TV to the same Wi-Fi network. Contact your ISP if your router uses a DFS channel. Refer to your TV manual for specific menu options.

Steps:

1. Refer to page 18 for Wi-Fi network connection instructions.
2. In the TV Sound menu, set input source to Soundbar Q-series (Wi-Fi) (e.g., Samsung TV: Home (?) → Menu → Settings (⚙️) → All Settings (⚙️) → Sound → Sound Output → Soundbar Q-series (Wi-Fi)).

Note: Wi-Fi Dolby Atmos requires compatible Samsung TVs and soundbars. Press and hold CH LEVEL for 30 seconds to activate/deactivate Wi-Fi.

Using the Q-Symphony Feature

When connected to a compatible Samsung TV, sound plays from both the soundbar and TV simultaneously for richer audio. The Q-Symphony menu appears when the soundbar is connected to the TV (Settings (⚙️) → All Settings (⚙️) → Sound → Sound Output).

Using SpaceFit Sound Pro

This feature analyzes your listening space using the soundbar's microphone for optimal audio quality. Sound optimization runs automatically.

Method 1 (Soundbar): Press the (Sound Control) button ⚙️, then press the Up button ⬆️ to turn SpaceFit Sound Pro ON. Press Down ⬇️ to turn it OFF.

Method 2 (TV): Turn on Adaptive Sound+ mode in the Samsung TV menu (Settings (⚙️) → All Settings (⚙️) → General → AI Mode Settings → Adaptive Sound+). This changes the soundbar's mode to Adaptive Sound+.

06 Connecting an External Device

Connecting via HDMI Cable

Pre-connection Checklist: Turn off secondary audio settings. Check content for Dolby Atmos®/DTS:X support. Use appropriate HDMI cables (Ultra High Speed for HW-Q990F/Q900F, Premium High Speed for HW-Q930F/Q800F) for UHD signals. Check TV/device specifications.

Connection Steps:

1. Connect the external device's HDMI OUT to the soundbar's HDMI port.
2. Connect the TV's HDMI IN port to the soundbar's HDMI TO TV (eARC/ARC) port using the included HDMI cable.
3. Turn on the soundbar, TV, and external device.
4. Select HDMI or HDMI1/HDMI2 mode using the (Multi) button ?️ or (Source) button ?.
5. The selected mode will appear on the display, and audio will play.

Notes: For Dolby Atmos®/DTS:X, refer to output specifications (page 7). "DOLBY ATMOS" or "DTS:X" will display when active. For BD players, select "No Encoding" for bitstream in audio output options.

UHD signal support specifications (3840 x 2160p)

Tables detail supported frame rates (e.g., <60 fps, 120 fps) and color depths (8, 10, 12 bit) for RGB 4:4:4, YCbCr 4:4:4, 4:2:2, and 4:2:0 for HW-Q990F/Q900F and HW-Q930F/Q800F models.

Connecting using an Optical Cable

Pre-connection Checklist: HDMI takes priority. Remove caps from optical cable ends.

Connection Steps:

1. Connect the DIGITAL AUDIO IN (OPTICAL) port on the soundbar to the OPTICAL OUT port on the external device using an optical cable.
2. Turn on the soundbar and external device.
3. Select D.IN mode using the (Multi) button ?️ or (Source) button ?.
4. Audio will play from the external device.

08 Installing the Soundbar on a Wall

Precautions when installing

Mount only on a vertical wall. Avoid high temperatures/humidity. Ensure the wall can support the soundbar's weight; reinforce if necessary. Use appropriate screws/anchors. Turn off power and disconnect before mounting. Connect all cables before mounting.

Wall Mount Components

Lists components: Wall-mounting Guide (A), Holder Screw (B), Screw (C), Wall-mounting Bracket (D).

Installation Steps:

1. Attach the Wall-mounting Guide to the wall, ensuring it's parallel. If the TV is wall-mounted, position the soundbar at least 5 cm from the TV bottom.
2. Align the guide's center line with the TV's center (or installation area center) and secure with tape.
3. Mark the center of the A-TYPE hole and remove the guide.
4. Drill a hole at the marked spot.
5. Fasten the Screw for mounting on wall into the marked spot using Holder Screws.
6. Install 2 Wall-mounting Brackets at the bottom of the soundbar using screws, ensuring the hanger part is behind the soundbar.
7. Hang the soundbar on the Holder Screws by inserting Holder Screws into the wide holes of the brackets and securing them.

Installing the Surround Speakers on a Wall

Wall mounts must be purchased separately. Samsung does not sell them. The wall must support at least 8 kg. Hole size requirements and screw specifications are provided.

Caution: Check wall sturdiness before installation. Reinforce if needed. Samsung is not responsible for damage due to improper installation. Do not install speakers sideways or upside down.

09 Installing the Soundbar on Top of the TV Stand

Parts

Includes Rubber Foot (x4).

Installation Steps:

1. Attach the rubber feet to the bottom of the soundbar, ensuring they do not extend beyond the TV stand's width.
2. Align the soundbar's center with the TV's center and carefully place it on the TV stand.

Note: Place on a flat, solid surface. Keep the soundbar at least 2 cm away from the TV for optimal microphone performance. Ensure the microphone ? is not blocked.

10 Software Update

Automatic Update

The soundbar automatically updates software when connected to the internet, even when turned off. Ensure internet connection is stable.

USB Update

Firmware updates can be downloaded from the Samsung website (www.samsung.com) under Customer Support. Download the upgrade file, unzip it into a folder with the same name, save to a USB drive, and connect to the SERVICE port. Turn on the soundbar; "UPDATE" will appear if an update is available. Do not disconnect the USB drive during the update.

Security Updates

Visit https://security.samsungtv.com for information on security updates.

Reset

Press and hold both Volume buttons (➕ and ➖) on the soundbar for 5 seconds. "INIT" will appear on the display, and the soundbar will reset all settings. Use this only when needed.

11 Troubleshooting

This section provides solutions for common issues:

• Power not turning on: Check power cord connection.
• Functions not working: Disconnect/reconnect power cord. Turn external device off/on. Check for signal input.
• Remote control not working: Bring remote closer, ensure it points at soundbar. Replace batteries.
• Soundbar indicator light red: Microphone ? is off. Turn it on.
• No sound from soundbar: Check volume, mute status. Adjust volume on connected devices. Set TV sound output to soundbar (Samsung TV: Home (?) → Menu → Settings (⚙️) → All Settings (⚙️) → Sound → Sound Output → Select Soundbar). Check cable connections. Disconnect/reconnect power. Reset soundbar.
• No sound from subwoofer/surround speakers: Check LINK LED indicator (should be blue ?). Ensure no objects are between soundbar and speakers. Keep away from devices causing radio interference. Disconnect/reconnect power.
• Subwoofer/surround speaker noise or stuttering: Check for obstacles. Move speakers closer. Avoid devices causing radio interference (e.g., wireless routers). Change TV network to wired if applicable.
• Low subwoofer sound: Adjust Woofer Level on remote. Move subwoofer closer.
• TV not connecting via HDMI TO TV (eARC/ARC): Ensure HDMI cable is securely connected to ARC/eARC port. Disconnect other devices from TV. Enable HDMI-CEC in TV settings (Samsung TV: Home (?) → Menu → Settings (⚙️) → All Settings (⚙️) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON). For eARC, enable eARC function in TV menu.
• No audio via HDMI TO TV (eARC/ARC): Change TV audio output to PCM or Dolby Digital.
• Bluetooth connection issues: Ensure BT PAIRING mode is active. Disconnect other devices. Remove from device's Bluetooth list. Check TV CONNECT feature. Reset soundbar.
• Audio stuttering (Bluetooth): Avoid nearby electronic devices causing interference. Move device closer. Avoid body contact with signal transceiver or metal furniture.
• Wi-Fi connection issues: Check router status. Restart router. Move router closer or to an unobstructed location if signal is weak. Reconfigure network settings if router changed. Soundbar does not support Wi-Fi 6.
• TV powered on, soundbar doesn't turn on: Turn off TV first to ensure Auto Power Link functions correctly.
• AVA Pro feature limitations: Cannot be used when the microphone ? is turned off.
• No audio when switching to soundbar mode (TV connected): If mobile device connects while TV is playing, audio switches to mobile. End mobile connection to resume TV audio.
• Soundbar not appearing in AirPlay list: Agree to SmartThings terms, register device, ensure it's not deleted from app. Check Wi-Fi network connection for both devices. iOS version 13.4 or later required.
• TV not displaying UHD signal: Adjust TV/source device settings. Check if HDMI cable is certified by HDMI.org.
• Group Play not activated: Ensure audio device is a new model (2024+). Host device must be connected to Wi-Fi. Audio devices must be on the same 5GHz Wi-Fi network.

12 License

This section lists licenses and trademarks for technologies used in the product, including Dolby, DTS, HDMI, Apple AirPlay, and Spotify. It also mentions the Open Source License Notice available at http://opensource.samsung.com.