Customer Self Repair (CSR)

Maintenance and Service Guide

First Edition / September 2021

Brand: ASUS

Copyright and Liability

Copyright Information

No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK COMPUTER INC. (“ASUS”).

ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.

Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identification or explanation and to the owners' benefit, without intent to infringe.

SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.

Limitation of Liability

Circumstances may arise where because of a default on ASUS' part or other liability, you are entitled to recover damages from ASUS. In each such instance, regardless of the basis on which you are entitled to claim damages from ASUS, ASUS is liable for no more than damages for bodily injury (including death) and damage to real property and tangible personal property; or any other actual and direct damages resulted from omission or failure of performing legal duties under this Warranty Statement, up to the listed contract price of each product.

ASUS will only be responsible for or indemnify you for loss, damages or claims based in contract, tort or infringement under this Warranty Statement.

This limit also applies to ASUS' suppliers and its reseller. It is the maximum for which ASUS, its suppliers, and your reseller are collectively responsible.

UNDER NO CIRCUMSTANCES IS ASUS LIABLE FOR ANY OF THE FOLLOWING: (1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES; (2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR (3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF ASUS, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.

Service and Support

Visit our multi-language website at: https://www.asus.com/support/

Disclaimer and Safety Precautions

Disclaimer

ASUS is not responsible for direct, indirect, intentional or unintentional damages resulting from improper installation and operation.

Safety Precautions

Keep liquids or moisture away from your Notebook PC before installing or removing any components.
Place your Notebook PC on a stable surface before installing or removing any components.
Detach the clip or flap before removing the signal cables to prevent damage.
Disconnect the power plug by pulling the plug evenly to avoid damage. Ensure to connect the signal cables in the correct orientation.
Disconnect all power cables and remove the battery pack (if applicable) before cleaning your Notebook PC with liquid detergent to avoid risk of electric shock.
Disconnect all power cables and remove the battery pack (if applicable) before installing or removing any components. Be sure to thoroughly read and follow the instructions in the manual.
To avoid Electrostatic Discharge (ESD) damage to electric components inside your computer, before handling components, use a grounded wrist strap or touch a safely grounded object to prevent electric products from being damaged by electrostatic discharge. Please refer to Electrostatic Discharge (ESD) Protection Notes.
Keep liquids or moisture away from your Notebook PC to avoid short circuiting.
Hold components by the edges to avoid touching the Integrated Circuits (ICs).
Before re-connecting the AC power, ensure all components are properly installed.
Reduce the risk of fire or explosion by avoiding incompatible power adapters or batteries. Use only certified power adapters or batteries supplied by ASUS or authorized retailers.
Ensure the correct screw models are re-installed to your Notebook PC to prevent damage.

Protection of Stored Data

For your important data, please make periodic back-up copies of all the data stored on the hard disk or other storage devices as a precaution against possible failures, alteration, or loss of the data.

ASUS AND ITS AFFILIATES WILL NOT BE HELD LIABLE FOR ANY OF YOUR CONFIDENTIAL, PROPRIETARY OR PERSONAL DATA NOR ANY LOST OR CORRUPTED DATA, PROGRAMS OR SOFTWARE. IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE PRODUCT AND THE DATA CANNOT BE RECOVERED, WE SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS TO DATA, SYSTEM, NETWORK, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR TRANSFERRING YOUR DATA, PLEASE BE SURE TO CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY COPIED OR TRANSFERRED PRIOR TO PROVISIONING OF SERVICES BY US. WE DISCLAIM ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY AND WILL HAVE NO LIABILITY FOR ANY ACTS OR OMISSIONS, INCLUDING NEGLIGENCE, BY ASUS OR A THIRD-PARTY SERVICE PROVIDER.

Installation Tools and Before Disassembly

Installation Tools

Screwdriver: Requires a #1 Phillips head screwdriver.
Non-conductive pry tool: For safely separating components and covers.
Tweezers: For handling small screws and components.
Anti-static gloves: To prevent electrostatic discharge damage.

Before Disassembly

Follow these steps before beginning any repair:

Document the process: Prepare a smartphone or camera to take photos during disassembly. This will help you remember the order of assembly and the location of parts.

[Image: Hand holding a smartphone, taking a picture of a laptop's internal components.]
Open the base cover carefully: When lifting the base cover, open it slowly and to the smallest possible angle. Confirm that all cables are disconnected before fully opening the cover to avoid damaging them.

[Image: Hand gently lifting the laptop base cover, showing a small gap.]
Disconnect the battery: After opening the base cover, ensure the battery cable is disconnected first.

[Image: Finger disconnecting a flat cable from a motherboard connector.]
Return components to original position: When replacing components, if any materials, cables, or tapes were moved, return them to their original locations before proceeding.

[Image: Various laptop components and cables being placed back into their designated spots.]
Handle screws with care: Avoid using excessive force when fastening screws to prevent hardware damage.

[Image: Hand holding a screw and screwdriver, demonstrating gentle turning action.]

Removing the Base Cover

Disassembly Notice

NOTE: The appearance of your Notebook PC's bottom view may vary per model.

Step A: Loosen screws. Loosen the screws from the Notebook PC base cover. Screws indicated with a red star ⭐ are unable to be removed from the cover; please leave them on the base cover when removing it from the chassis.

[Image: Laptop bottom view showing screw locations marked with circles. One screw location is marked with a red star ⭐.]

Assembly Notice:

Screw Tightening: Use the "Righty - Tighty" principle for most screws and "Lefty - Loosey" for loosening. Ensure the pop-open screw is tightened first during assembly and loosened last during disassembly.

[Image: Diagram showing screw types and tightening directionality: circular screw with '+' for #1 Phillips, triangular screw with '+' for #1 Phillips. Arrows indicate clockwise (tighten) and counter-clockwise (loosen) rotation.]

Pop-open Screw: Please loosen the pop-open screw last, as it cannot be removed from the cover.

Step B: Lift the base cover. Use the non-conductive pry tool to lift open the indicated area of the base cover as shown in the illustration.

[Image: Laptop bottom view with red dashed arrows indicating pry points along the edges. Text "Start" points to one edge.]

Disassembly Steps

IMPORTANT! Avoid sliding the non-conductive pry tool along the side of your Notebook PC to prevent damage.

[Image: Sequence of three images showing a non-conductive pry tool being inserted into the seam between the base cover and the laptop body, and then used to gently pry the cover open. Red crosses ❌ are shown on the sides of the laptop, indicating areas to avoid sliding the tool.]

Step C: Remove the base cover. Pull out the base cover and remove it completely from your Notebook PC.

[Image: Laptop with the base cover being lifted and pulled away from the main chassis.]

Installing a RAM Module

Upgrade the memory capacity of your Notebook PC by installing a RAM (Random Access Memory) module in the memory module compartment. The following steps show you how to install a RAM module into your Notebook PC.

WARNING! Disconnect all connected peripherals, any telephone or telecommunication lines, and the power connector (such as external power supply, battery pack, etc.) before removing the base cover.

IMPORTANT! Visit an authorized service center or retailer for information on RAM module upgrades for your Notebook PC. Only purchase RAM modules from authorized retailers of this Notebook PC to ensure maximum compatibility and reliability.

NOTE:

The appearance of your Notebook PC's bottom view and RAM module may vary per model, but the RAM module installation remains the same.
It is recommended that you install the RAM module under professional supervision. You may also visit an authorized service center for further assistance.

Disassembly Notice

Step A: Wear anti-static gloves. Before handling components, wear anti-static gloves to avoid damaging them due to static electricity.

Step B: Remove the base cover. Refer to the "Removing the base cover" section in this manual for detailed instructions.

Step C: Disconnect the battery connector.

[Image: Laptop interior showing the motherboard. The battery connector cable is highlighted with a blue box. A sequence of images shows a non-conductive pry tool being used to disconnect the battery cable from its connector on the motherboard.]

Disassembly Steps

1. Use the non-conductive pry tool to disconnect the battery connector.

[Image: Close-up of the battery connector, showing a non-conductive pry tool gently lifting the connector tab to detach it from the motherboard socket.]

Disassembly Notice

Step D: Remove the RAM module.

NOTE: If there is material pasted on the RAM, when you replace RAM, please paste the material on the new RAM. (Not included specification label.)

[Image: Laptop interior showing the RAM slots. One RAM module is highlighted with a blue box. A sequence of images shows the mylar covering being peeled off, the RAM module being unlocked by pushing clips outwards, and the RAM module being lifted out.]

Disassembly Steps

1. Tear off the mylar and unlock and remove the RAM module. Please keep the mylar, as it will be reused when installing the new RAM module.

[Image: Sequence showing mylar being peeled off the RAM module, then clips on the sides of the RAM slot being pushed outwards, and finally the RAM module being lifted out.]

2. Tear off the ABSORBERS from the RAM module. Please keep the ABSORBERS, as they will be reused when installing the new RAM module.

[Image: Close-up of a RAM module with absorbers attached. Tweezers are shown removing the absorbers from the RAM module.]

Assembly Notice

Step E: Paste absorbers. Paste the ABSORBERS on the front and back side of the RAM module before assembling it.

[Image: Sequence showing absorbers being placed onto the new RAM module.]

Step F: Insert new RAM module. Align and insert the new RAM module at a 30° angle into the memory slot.

[Image: RAM module being inserted into the slot at a 30° angle.]

Step G: Secure RAM module. Once properly inserted, push down the RAM module until it clicks in place, then paste the mylar.

[Image: RAM module being pushed down into the slot until it clicks. Mylar is then applied over it.]

Step H: Attach battery connector. Please follow the below steps to attach the battery connector.

[Image: Sequence showing the battery connector cable being aligned and plugged back into the motherboard socket.]

Assembly Notice

Step I: Install the base cover. Install the base cover at a slight tilt at the upper side first, and then press the upper side of the base cover to fix from right to left.

[Image: Hand holding the base cover, tilting it to align with the laptop chassis, showing an angle of 15-30°.]

Step J: Press down the base cover. Put the base cover down slowly, and then press the left and right sides of the base cover to fix, and press the lower side of the base cover to fix.

[Image: Laptop with base cover being pressed down along the edges to snap it into place.]

Step K: Secure the base cover. Secure the base cover in place using the screws. Remember to tighten the pop-open screw first.

[Image: Laptop bottom view showing screw locations. Diagram indicates screw types and tightening directionality, emphasizing the pop-open screw.

Installing an M.2 Card (SSD)

Refer to the following steps when installing a compatible M.2 card (SSD) in your Notebook PC.

IMPORTANT! Purchase your M.2 card from authorized retailers of this Notebook PC to ensure maximum compatibility and reliability.

WARNING! Disconnect all connected peripherals, any telephone or telecommunication lines, and power connector (such as external power supply, battery pack, etc.) before removing the base cover.

NOTE:

The appearance of your Notebook PC's bottom view and M.2 card may vary per model, but the module installation remains the same.
It is recommended that you install the M.2 card under professional supervision. You may also visit an authorized service center for further assistance.

Disassembly Notice

Step A: Wear anti-static gloves. Before handling components, wear anti-static gloves to avoid damaging them due to static electricity.

Step B: Remove the base cover. Refer to the "Removing the base cover" section in this manual for detailed instructions.

Step C: Disconnect the battery connector.

Disassembly Steps

1. Use the non-conductive pry tool to disconnect the battery connector.

[Image: Close-up of the battery connector, showing a non-conductive pry tool gently lifting the connector tab to detach it from the motherboard socket.]

Disassembly Notice

Step D: Remove the M.2 card (SSD).

NOTE: If there is material pasted on the M.2 card (SSD), when you replace the M.2 card (SSD), please paste the material on the new M.2 card (SSD). (Not included specification label.)

[Image: Laptop interior showing the M.2 slots. One M.2 slot is highlighted with a blue box. A sequence of images shows a screw being removed, followed by SSD Mylar and AL Foil, then the M.2 card being lifted out.]

Disassembly Steps

1. Remove the screw (1 pc), SSD Mylar, and AL Foil, then remove the M.2 card (SSD). Please keep these parts, as they will be reused when installing the new SSD.

[Image: Sequence showing a screw being removed from the M.2 card, followed by the removal of Mylar and foil, and then the M.2 SSD being lifted out.]

2. Tear off the ABSORBER from the M.2 card (SSD). Please keep this part, as it will be reused when installing the new SSD.

[Image: Close-up of an M.2 SSD with an absorber attached. The absorber is shown being peeled off.]

Assembly Notice

Step E: Paste absorber. Paste the ABSORBER to the new M.2 card (SSD).

[Image: Sequence showing an absorber being placed onto the new M.2 SSD.]

Step F: Insert new M.2 card. Align and insert the new M.2 card into the module slot, then assemble the AL FOIL MYLAR.

[Image: M.2 SSD being inserted into the slot. AL FOIL MYLAR is then placed over it.]

Step G: Secure M.2 card. Secure the M.2 card in place by fastening the screw.

[Image: Screw being inserted and tightened to secure the M.2 SSD.]