ASUS ROG Zephyrus G15 (GA503Q) Series Service Guide
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Circumstances may arise where because of a default on ASUS' part or other liability, you are entitled to recover damages from ASUS. In each such instance, regardless of the basis on which you are entitled to claim damages from ASUS, ASUS is liable for no more than damages for bodily injury (including death) and damage to real property and tangible personal property; or any other actual and direct damages resulted from omission or failure of performing legal duties under this Warranty Statement, up to the listed contract price of each product.
ASUS will only be responsible for or indemnify you for loss, damages or claims based in contract, tort or infringement under this Warranty Statement.
This limit also applies to ASUS' suppliers and its reseller. It is the maximum for which ASUS, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS ASUS LIABLE FOR ANY OF THE FOLLOWING: (1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES; (2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR (3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF ASUS, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
Disclaimer
ASUS is not responsible for direct, indirect, intentional or unintentional damages resulting from improper installation and operation.
Safety Precautions
- Keep liquids or moisture away from your Notebook PC before installing or removing any components.
- Ensure to place your Notebook PC on a stable surface before installing or removing any components.
- Detach the clip or flap before removing the signal cables to prevent damage.
- Disconnect the power plug by pulling the plug evenly to avoid damage. Ensure to connect the signal cables in the correct orientation.
- Disconnect all power cables and remove the battery pack (if applicable) before cleaning your Notebook PC with liquid detergent to avoid risk of electric shock.
- Disconnect all power cables and remove the battery pack (if applicable) before installing or removing any components. Ensure to read and follow the instructions in the manual.
- Before handling components, use a grounded wrist strap or touch a safely grounded object to avoid damaging them due to static electricity.
- Keep liquids or moisture away from your Notebook PC to avoid short circuits.
- Hold components by the edges to avoid touching the ICs.
- Ensure to properly install all the components before connecting the AC power.
- Do not use power adapters or batteries from other devices to reduce the risk of injury to persons due to fire or explosion. Use only certified power adapters or batteries supplied by the manufacturer or authorized retailers.
- Ensure to install the correct screw models on your Notebook PC to prevent damage.
Service Overview
- Carefully read through this Service Guide for a look at various components of the device before performing any service and repairs.
- To provide the best service, ASUS has provided the below information for technicians from distributors and resellers to perform the complete device disassembly and assembly. Before performing the procedures, please be sure to read through the overview in this service guide for component overview to avoid any unwarranted damages to the device hardware.
- The following contents include all part numbers mentioned in the service guide are used for reference only; if you need the exact part number for ordering, please refer to the OrderBook.
- Due to sales policy difference, the components might have different specifications on the same series product, please refer to E-manual by model.
- Due to sales policy difference, the components may have different specifications on the same model. If you have any operational issues, please contact the service hotline.
ASUS ROG Zephyrus G15 (GA503Q) Series Overview
Top View
- 1. Display Panel
- 2. Status indicators
- 3. Power button
- 4. Audio speakers
- 5. Keyboard
- 6. Touchpad
- 7. Capital lock indicator
Bottom View
- 1. Air vents
Right View
- 1. USB 3.2 Gen 2 port
- 2. MicroSD card slot
- 3. Kensington® security slot
Left View
- 1. Power (DC) input port
- 2. HDMI port
- 3. LAN port
- 4. USB 3.2 Gen 2 port
- 5. USB 3.2 Gen 2 Type-C® /DisplayPort/ Power Delivery combo port
- 6. Headphone/Headset/Microphone jack
Components Top View
- LCD COVER MODULE
- BOTTOM CASE
- WIFI CARD
- TWEETER SPEAKER
- MIC FPC
- WIFI ANTENNA
- 15'6 LCD
- MAIN BOARD
- BATTERY
- THERMAL MODULE ASSY
- FP TOUCH MODULE
- BATTERY RIB RUBBER
- MIC RUBBER
- HALL SENSOR BOARD
- LCD BEZEL
- POWER KEY HOLDER
- HALL SENSOR FFC
- TP FFC
- SSD
- VGA FAN
- CPU FAN
- POWER KEY RUBBER
- HINGE
- DDR
- DDR ABSORBER
- EDP CABLE
- KEYBOARD MODULE
- TOUCH PAD
- HINGE CAP
- WOOFER SPEAKER
- FP PW FFC
- LCD COVER MYLAR
- BTM SUPPORT RUBBER
- TP HOLDER MYLAR
- PHONE JACK MYLAR
Components Bottom View
- LCD COVER MODULE
- 15'6 LCD
- LCD BEZEL
- KEYBOARD MODULE
- BOTTOM CASE
- THERMAL MODULE ASSY
- MAIN BOARD
- HALL SENSOR BOARD
- TOUCH PAD
- FP TOUCH MODULE
Repair Overview
Precautions
- Be sure that the notebook is powered down.
- Before disassembling any part, please disconnect all power source. e.g.: AC plug/Battery connector/Power protect screw etc.
- Remove all rings, watches and any other metal objects from your hands.
- Always wear a ground strap on your hand to protect the notebook from static discharge.
- Please refer to “ANSI ESD S20.20” about ESD protection measure.
- Put the disassembled parts in the functional PE BAG to avoid any damages of the A/B/C/D part.
- The maintenance environment temperature is 20-30 °C and humidity is 40% - 70%.
- To avoid scratching on the surface of machine; please use anti-static and soft materials to put on desk in repair environment as below photo.
Screw Appearance Criteria
If the screws have the following damaged appearance, please do not use:
- a. Shape deformed.
- b. Damaged head – unable to drive in or the stripped screw.
- c. Damaged unable to securely tighten.
- d. Paint scratched off.
- e. Rusty
Notes
10. The following chapter includes all part numbers mentioned in service guide are used for reference only, actual part name depends on different SKU, if you need the exact part number for ordering, please refer to the OrderBook.
11. Due to sales policy difference, the components may have different specifications on the same model. Please note that all pictures and components shown on Service Guide are for disassembly/assembly description purpose only, so please refer to the actual product for disassemble/assemble.
Appropriate Tools
Please prepare and select the appropriate tools to disassemble/assemble for the ASUS ROG Zephyrus G15 (GA503Q) series notebook.
Tools List
- Screwdriver: Please accord to different screw specification to choose different screwdriver and head.
- Plastic Blade
- Plastic Tweezers: Use a pair of tweezers to remove/insert/tidy cables.
- Thickness Gauge: Thickness compass specification 0.05mm-1.5mm. Use it to measure the gap.
- Magnetism Board: Suggest local buy magnetism board to place screw, avoid mix different type screw to cause assembly damage.
- Alcohol 95%
- Glove
- Dust-free Cloth
- Thermal Pad PTM7958
- PLASTIC CARD T=0.35mm
- PLASTIC PICK T=0.5mm
- FCR-AS Thermal Grease
Tooling Details
| Tooling Type | Item | Part Name | Memo |
|---|---|---|---|
| For Liquid metal use | 1 | Silicone scraping pen | Please store it in the environment of 10 ~ 40 °C. |
| 2 | Conductonaut 1g (Liquid Metal) | Please keep cover tightly closed until ready for next time use. Shipping category: Dangerous Goods. | |
| 3 | AMD Cezanne CPU steel plate//2020 | ||
| 4 | Stainless steel plate (60mm*20mm*0.2t) | ||
| 5 | AMD Renoir CPU steel plate//2019 | ||
| 6 | Height limit fixture | ||
| 7 | Paperclip | ||
| 8 | Glue Nozzle | ||
| For RV289 Glue use | 9 | Glue Connector | |
| 10 | Thermally Conductive Elastomer(RV289 5G) | Please store it in the environment under 27°C. Please keep cover tightly closed until ready for next time use. Shipping category: NOT Dangerous Goods. | |
| For Clean use | 11 | Dust-free cotton swab//class 100 (100pcs) | |
| 12 | 95% alcohol | ||
| 13 | Dust-free cloth |
Warning: When the tool is with Liquid Metal or Thermally Conductive Elastomer (RV289) residue, please clean tools with dust-free cloth and 95% alcohol.
BOTTOM CASE
Disassembly Notice
Step 1: Remove Screw Rubber *3pcs.
Step 2: Remove screws *12pcs.
Step 3: Use plastic blade to pry the bottom case, and then remove BOTTOM CASE slowly.
| Screws | QTY | Spec | Torque (kgf-cm) |
|---|---|---|---|
| ⬤ | 4 | M2*11L (4.5,0.8) (K) #1 | 2.0±0.2 |
| ⬤ | 2 | M2*11.5L(4.5,0.8) (K) #1 | 2.0±0.2 |
| ⬤ | 3 | M2*8L (K) B-ZN,NY | 1.2±0.15 |
| ⬤ | 3 | M2*8L (K) B-ZN,NY | 2.0±0.2 |
| ⬤ | 1 | Retention Screw | 2.0±0.2 |
Note: The screw is unable to remove from bottom case, so please always loosen it last, and lock it at first.
Caution: To avoid the bottom case snaps, don't insert plastic blade in each red circle.
Instruction: Please follow above arrow direction with using plastic blade to pry bottom case in each blue circle location. (To avoid the bottom case hook, please prying at each blue circle location.)
Assembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
When assembly the BOTTOM CASE:
- Please check the snaps have not got any damage.
- Install BOTTOM CASE with slight tilt at upper side first.
- Keep BOTTOM CASE (By left hand) with slight tilt, and then press upper side of BOTTOM CASE to fix from right to left.
- Put the bottom case down slowly, and then press left and right side of BOTTOM CASE to fix.
- In the end, press lower side of BOTTOM CASE to fix.
Please make sure to paste SSD CU FOIL on the BOTTOM CASE before assembling it.
For BTM SUPPORT RUBBER assembly, please follow below location to paste.
Please make sure to paste BTM CASE BOSS WASHER on the BOTTOM CASE before assembling it.
BATTERY
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
Before disassembly battery connector, please be sure to pull out adapter and disconnect the battery more than ten seconds in order to IC damage.
- Disconnect the battery connector.
- Remove screws *4pcs.
- Remove BATTERY.
- Disconnect BATTERY CABLE from battery.
| Screws | QTY | Spec | Torque (kgf-cm) |
|---|---|---|---|
| ⬤ | 2 | M2*8L (K) B-ZN,NY | 2.0±0.2 |
| ⬤ | 2 | M2*4.5L (4.5,0.8) (K) #1 | 2.0±0.2 |
Assembly Notice
Visual description of disassembly steps: Step 1 shows disconnecting the battery connector. Step 2 shows removing screws. Step 3 shows removing the battery. Step 4 shows disconnecting the battery cable.
SSD
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
- Remove the screw *1pcs.
- Remove SSD.
| Screws | QTY | Spec | Torque (kgf-cm) |
|---|---|---|---|
| ⬤ | 1 | M2*4.5L (4.5,0.8) (K) #1 | 2.0±0.2 |
Assembly Notice
Please use this SSD slot as first priority.
Visual description of disassembly: Step 1 shows the SSD location and the screw to remove. Step 2 shows removing the SSD module.
DDR
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
- Tear off the ABSORBER from DDR.
- Unlock DDR and then remove it.
Assembly Notice
Please make sure to paste ABSORBER on the front and back side of DDR, before assembling the DDR.
Visual description of disassembly: Step 1 shows removing the absorber. Step 2 shows unlocking the DDR module clips and removing the DDR module.
WIFI CARD
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
- Release tape *1pcs.
- Disconnect the RF CABLE connector.
- Remove the screw *1pcs.
- Remove WIFI Card. *1pcs.
| Screws | QTY | Spec | Torque (kgf-cm) |
|---|---|---|---|
| ⬤ | 1 | M2*2L (4.5,0.5) (K) #1 | 2.0±0.2 |
Assembly Notice
Please according to below image to assemble RF cable.
Please use tape to fix connector.
Visual description of disassembly: Step 1 shows releasing tape. Step 2 shows disconnecting the RF cable. Step 3 shows removing a screw. Step 4 shows removing the WiFi card.
WOOFER SPEAKER
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
- Disconnect the SPEAKER connector.
- Remove SPEAKER.
Assembly Notice
For Speaker assembly, please follow the mark below to tidy cable and paste Tweeter Tape.
Visual description of disassembly: Step 1 shows disconnecting the speaker connector. Step 2 shows removing the woofer speaker module.
HALL SENSOR BOARD
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
- Disconnect the HALL SENSOR FFC connector.
- Remove HALL SENSOR FFC.
- Remove HALL SENSOR BOARD.
Assembly Notice
If FFC is damage during disassembly, please replace new one. Here are some samples of FFC damage:
When assembly the HALL SENSOR, please paste HALLSENSOR PCB ADH (1pcs) as below.
Visual description of disassembly: Step 1 shows disconnecting the FFC connector. Step 2 shows removing the FFC. Step 3 shows removing the Hall Sensor Board.
TWEETER SPEAKER (with Main Board, Thermal Module & Fan)
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
Step 1: Disconnect connector (Yellow mark) *6pcs.
Step 2: Release tapes (Green area) and keep them on the cable.
Step 3: Remove screws *6pcs.
Step 4: Remove MB, Thermal and FAN together.
Step 5: Remove TWEETER SPEAKER *1pcs.
| Screws | QTY | Spec | Torque (kgf-cm) |
|---|---|---|---|
| ⬤ | 6 | M2*4.5L (4.5,0.8) (K) #1 | 2.0±0.2 |
Assembly Notice
For TWEETER Speaker assembly, please follow the mark below to tidy cable and tapes.
For TWEETER Speaker assembly, please follow the mark below to paste TWEETER Tape.
Visual description of disassembly: Step 1 shows disconnecting yellow-marked connectors. Step 2 shows releasing green-marked tapes. Step 3 shows removing blue-marked screws. Step 4 shows removing the main board, thermal module, and fan assembly. Step 5 shows removing the tweeter speaker.
THERMAL MODULE & FAN
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
Step 1: Follow the reverse screw numbers to remove screws *4pcs (Blue circle), and release screws *3pcs (Green circle).
Step 2: Remove the THERMAL MODULE from MB.
Step 3: Disconnect (Yellow mark) connector *2 pcs, and remove VGA FAN *1pcs and CPU FAN *1pcs.
| Screws | QTY | Spec | Torque (kgf-cm) |
|---|---|---|---|
| ⬤ | 4 | M2*4.5L (4.5,0.8) (K) #1 | 2.0±0.2 |
| ⬤ | 3 | Retention Screw | 2.0±0.2 |
Recommendation: The force point is at green block, and pull up thermal module to take it out. Do not pull up at red block and also notice the thermal pipe should not have deformation.
Assembly Notice
Step-1
- THERMAL MODULE Location:[VRAM/CHOKE/MOS] Material: FCR-AS Grease
- MB Location:[GPU] Material: Main (GA500 Grease) Substitute (PSX Thermal pad)
Step-2
Please refer Repair Notice SOP for Liquid metal rework when reassemble thermal module before.
- MB Location:[CPU]
Step-3
Please follow the screws numbers to lock screws *8pcs.
IMPORTANT! Thermal paste, thermal pads, liquid metal, or other thermal interface materials must be thoroughly removed and replaced if this component is removed. Ensure that replacement materials are available before proceeding, or contact an authorized service center for assistance.
WARNING! The heat sink contains liquid metal and should only be removed by authorized service personnel. Significant damage may occur to motherboard components if the heat sink is improperly removed.
Visual description of disassembly: Step 1 shows removing blue and green marked screws and releasing connectors. Step 2 shows removing the thermal module. Step 3 shows disconnecting yellow-marked connectors and removing the VGA and CPU fans.
MAIN BOARD
Mainboard connector placement
Visual description of the main board showing connector locations: Power Key, VGA FAN, HALL SENSOR, KB BL FPC, TP FFC, K/B FPC, SPEAKER, CPU FAN, EDP CABLE, SPEAKER.
Supports using JIG BOARD to refresh F1 BIOS.
Materials on mainboard
Visual description of the main board with material labels:
- GA503QS TC BOSS WASHER R ASSY
- GA503QS TC BOSS WASHER L ASSY
- GA503QS LED GASKET MYLAR
- GA502IU CPU BRACKET PLATE ASSY
- GA503QS MB TOP RUBBER2
- GX550LXS MB DIMM ABSORBER
- GA503QS MB TOP RUBBER1
- For GA503QM/QR/QS, GA503QS GN20 GPU BRACKET ASSY
- For GA503QEQC, GA503QE GPU BKT ASSY
- GA503QS MB TOP SPONGE 1
- GA503QS GPU BKT CONDUCTIVE TAPE
- For GA503QM/QR/QS, GA503QS GPU ABSORBER
- For GA503QE/QC, GA503QE GN20-P GPU ABSORBER
Visual description of the main board with additional material labels:
- For GA503QE/QC: G531GW X50 TI GPU MYLAR
- For GA503QS/QR: GA503QS GPU BOT ABSORBER
- GA401QM GN20-E GPU MYALR
- For GA503QM: GA401QM GN20-E3 GPU MYALR
- For GA503QM/QR/QS, GA503QS MB BOT SPONGE 1
- For GA503QE/QC, GA503QE MB BOT SPONGE 1
- GA503QS EC CHIP MYLAR
- GA503QS BATTERY SUPPORT WASHER
- GA503QS SSD SOCKET RUBBER
- GA503QS MB BOT SPONGE 3
- GA503QS BATTERY SUPPORT WASHER
- GA503QS MB BOT SPONGE 2
Assembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
A: Unscrew (Green circle), and take PHONE JACK MYLAR.
C: While insert the Mylar, please must put it forward until the edge.
B: Using the audio pin to make the gap for PHONE JACK MYLAR installation.
D: Please make sure three sides of Mylar are aligned with the Audio Jack component.
KEYBOARD MODULE
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
Step 1: Disconnect connector (Yellow mark).
Step 2: Remove TP FFC CABLE, and FP PW FFC CABLE.
Step 3: Remove screws *3pcs, and remove TOUCHPAD.
Step 4: Remove screws *2pcs, and remove POWER KEY HOLDER.
Step 5: Remove FP TOUCH Module.
Step 6: Remove screws *6pcs.
Step 7: Remove KB Module.
| Screws | QTY | Spec | Torque (kgf-cm) |
|---|---|---|---|
| ⬤ | 3 | M2*2.5L (4.5,0.5) (K) #1 | 2.0±0.2 |
| ⬤ | 2 | M2*3L (K) B-ZN #1 NY | 2.0±0.2 |
| ⬤ | 6 | M2*4.5L (4.5,0.8) (K) #1 | 2.0±0.2 |
Assembly Notice
If FFC is damage during disassembly, please replace new one. Here are some samples of FFC damage:
Please follow the yellow mark to tidy cable.
For TP SPONGE assembly, please follow below location to paste.
When assembly the FP TOUCH Module, Please paste POWER KEY RUBBER as below location.
For TP Module assembly, please follow below location to paste TP HOLDER MYLAR.
For BATTERY RIB RUBBER assembly, please follow below location to paste. * The BATTERY RIB Rubber need to be attached on the rib.
After Keyboard module assemble, please follow below location to paste the CD SNAP TAPE.
LCD BEZEL
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
Step 1: Remove LCD BEZEL.
Step 1-4: Due to some tapes behind the lower edge of bezel, please using plastic blade to teardown the bezel. Please follow the direction shown in the red arrow, to move plastic blade from left to right and peel the bezel away slowly. While peeling, please move the blade in the parallel direction to the panel and pressing the black Mylar downward (As circled in green) to ensure the black Mylar and the tape behind the bezel are well separated. Please move blade slowly to separate the bezel away, and must press the black Mylar downward with panel parallel direction..
Step 1-1~1-3: Start from the middle area of each side of bezel, Using the forefinger to hold the outer edge firmly and the thumb flipping the bezel inner edge outward to release the hooks as indicated in the diagram shown. (It can be helpful, if holding the bezel outer edge firmly with forefinger.)
Assembly Notice
When reuse the LCD BEZEL:
Please paste new LCD BEZEL ADHESIVE before assembly BEZEL. (New LCD BEZEL already contains LCD BEZEL ADHESIVE *2pcs)
LCD PANEL
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
Step 1: Remove screws *6pcs, disconnect connector (Yellow mark), and remove hinges *2pcs.
Step 2: Remove screws *4pcs, and remove hinge cap *2pcs & hinge rubber *2 pcs.
Step 3: Pull out LCD adhesive *2pcs.
Step 4: Remove LCD PANEL.
| Screws | QTY | Spec | Torque (kgf-cm) |
|---|---|---|---|
| ⬤ | 6 | M2.5*2L (7.0,0.5) (K) #1 | 2.5±0.2 |
| ⬤ | 4 | M1.4*2.5L(3.4,0.5) (K)#0 | 1.2±0.2 |
Please pull the adhesive up about 30 degree slowly, and don't pull out the tape in vertical direction!
Assembly Notice
A: When reuse the LCD PANEL: Please use the fingertip to clean the residual glue on PANEL or BEZEL.
D: When assembly the LCD PANEL: (The following is an operation example)
Step 1: Remove release paper of LCD Adhesive *2pcs.
Step 2: Assembly and align the LCD to the upper side of the LCD Cover.
B: When reuse the LCD COVER: Please paste new PANEL ADHESIVE *2pcs. (New LCD COVER already contains PANEL ADHESIVE *2pcs)
C: Please follow the green mark to tidy EDP cable.
LCD COVER
Disassembly Notice
Please be sure to pull out adapter and disconnect the battery. ❌
Step 1: Disconnect and remove the EDP cable.
Step 2: Remove MIC FPC, then disconnect and remove the MIC FPC.
Step 3: Remove MIC RUBBER *2Pcs.
Step 4: Remove WIFI ANTENNA.
Assembly Notice
For WiFi ANTENNA assembly, please follow the mark below to tidy cable and paste tape (Blue mark).
For LCD COVER MYLAR assembly, please follow the location below to paste MYLAR.
For MIC FPC assembly, please follow the mark below to tidy cable.
