Sprint Magic Box Silver User Guide

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Product performance figures quoted within this document are indicative and for information purposes only.

1. Installation

1.1. Before You Start

The Sprint Magic Box Silver unit needs to be placed on a windowsill to receive the signal from outdoors and boost it indoors. The following steps outline the proper positioning and setup of the Sprint Magic Box Silver unit for optimal service.

1. Please refer to the included Quick Start Guide to find the best location and for information on how to install the Sprint Magic Box Silver.
2. Please download the Sprint Set Up Assistant App from the App Store or Google Play Store on your mobile device or tablet to gain device status.

1.2. Unpack and Check Package Contents

1. Carefully unpack the Sprint Magic Box Silver unit from the box.
2. Inspect the unit for any damage and check that all accessories are in the box.

The package will include the following items:

• 1 x Magic Box Silver Device
• 1 x 12/2.5 AC/DC Power Supply Adapter

Note: If any of the above items are damaged or missing, please contact Sprint Customer Care at 1-844-463-3194 immediately.

1.3. Front Panel

The Magic Box Silver has 5 LED light indicators and 1 Info Button, which are defined below. The front panel layout is depicted in Figure 5.

[Description of Figure 5: Sprint Magic Box Silver-Front Panel showing 6 numbered indicators: 1-5 are LED lights, 6 is the Info Button.]

1.4. LED Indicators

Each LED light may have three states: solid on, blinking, and off. The status of each LED light is shown in Figure 6.

[Description of Figure 6: Sprint Magic Box Silver- LED Light Indicators. This figure details each LED and its states. LED 1 (Power): Device Power On (Solid Green), Device Power Off (Off). LED 2 (GPS): GPS Location (Solid Green), Scanning GPS Satellite (Blinking Green), GPS Cannot Lock Location (Solid Red). LED 3 (Service): Service Connected Successfully (Solid Green), Connecting Service (Blinking Green), No Signal (Solid Red). LED 4 (LTE): LTE Magic Box Activated (Solid Green), LTE Magic Box Service Activating (Blinking Green), No LTE Magic Box Service (Off). LED 5 (Info): Unit Error or Issues (Solid Red), No Information (Off). LED 6 (Info Button): When "Info" light is solid red, press Info button once to check information status.]

1.5. Rear Panel

The DC port is located on the rear panel and requires a 12 Vdc and 2.5A power supply adapter. The rear panel is depicted in Figure 7.

[Description of Figure 7: Sprint Magic Box Silver- Rear Panel showing the rear of the device with a highlighted DC port.]

1.6. Bottom

The device label, containing the Bluetooth MAC address for pairing the Sprint Set Up Assistant App with the Magic Box Silver, is located on the bottom panel. The "Reset Button" is also located on the bottom panel next to the device label. The bottom of the device is depicted in Figure 8 and Figure 9.

[Description of Figure 8: Sprint Magic Box Silver- Bottom showing the underside of the device with four rubber feet and a central label area.]

[Description of Figure 9: Sprint Magic Box Silver- Bottom showing the underside of the device with four rubber feet and a central label area.]

2. Initial Setup

The Magic Box Silver is designed for self-configuration with Plug-n-Play (PnP) installation and does not require any software installation. The device turns on automatically when the power supply adapter is connected to the unit and plugged in. Follow the step-by-step procedures outlined below to set up the Sprint Magic Box Silver.

2.1. Positioning Unit:

Place the unit within reach of an electrical outlet near windows with a clear view of the sky. Figure 1 illustrates the recommended placement.

[Description of Figure 1: Sprint Magic Box Silver placed close to a window with flowers in a pot nearby.]

2.2. Power Up:

Carefully remove the Power Supply Adapter from its package and place it aside. Turn the unit to show the backside, as shown in Figure 2. Plug the power supply cable into the DC port.

[Description of Figure 2: Sprint Magic Box Silver- Back. This figure shows the back of the device with the Sprint logo and the DC power port. It also shows the AC/DC power supply adapter.]

2.3. Install:

The LED lights will blink as the device begins to install. The "Power LED" will illuminate solid green after the power supply is connected. Figure 3 shows the power-on LED status.

[Description of Figure 3: Sprint Magic Box Silver- power on LED status. This shows the Power LED illuminated green.]

2.4. Activate:

The "Service" and "LTE" LED lights will stop blinking and turn solid green when service is activated. This process may take 7 to 10 minutes. Figure 4 illustrates the LTE activated LED status.

[Description of Figure 4: Sprint Magic Box Silver- LTE activated LED status. This shows the Service LED and LTE LED illuminated green.]

2.5. Successful Setup:

When both the "Service" and "LTE" lights are solid green, the Magic Box Silver has been successfully set up and activated for use.

Notices:

1. The device will take approximately 10 minutes to install. If a red LED is shown on the front panel, refer to the "Info Button LED Status" section for more information. If the problem persists, refer to the Troubleshooting Section for further assistance. If the problem is still not resolved, please call Sprint Care at 1-844-463-3194 for assistance and provide the error information.
2. Detailed device information and troubleshooting tips can also be obtained in the Sprint Set Up Assistant App.

3. Info Button LED Status

When there is an issue related to the LTE connection, backhaul connection, or GPS status, the LED "Info" light will blink red. You can check the info status by pressing the "Info" button. Subsequently, one or more LED lights will blink for about 60 seconds to indicate which issue has occurred. Figure 9 describes the "Info" LED status.

[Description of Figure 9: Sprint Magic Box Silver- Bottom, showing LED status patterns for different issues. Patterns include: Blink/OFF/OFF/OFF for GPS issue (cannot lock signal); OFF/Blink/OFF/OFF for Service issue (unsuccessful connection to donor); OFF/OFF/Blink/OFF for LTE issue (unsuccessful PnP activation); OFF/OFF/OFF/Blink for System issue (system detected problem, e.g., over heat or out of sync); Blink/Blink/Blink/Blink for Software Update in progress.]

Note: Please download the Sprint Set Up Assistant App from the App Store or Google Play Store on your mobile device or tablet to gain device status information on the Magic Box Silver.

4. Sprint Set Up Assistant App Installation

4.1. Splash

The Splash screen will be displayed for 3 seconds.

4.2. Device Selection

On the "Choose your Device" screen, please choose "SILVER" to start the installation. The app screens for device selection are shown.

[Description of app screens for Device Selection: One screen shows "Choose your device" with a "TREBL" option and a "SILVER" option. The second screen shows the "SILVER" option selected.]

4.3. Terms & Conditions

After selecting "SILVER", the Terms & Conditions will appear. Please read and accept the "Terms & Conditions" when the "Accept" button is enabled. The app screens for Terms & Conditions are shown.

[Description of app screens for Terms & Conditions: Two screens displaying the "Terms and Conditions" text. The first screen shows "Back" and "Accept" buttons. The second screen shows a continuation of the terms with "Back" and "Accept" buttons.]

4.4. Device Search

After accepting the Terms and Conditions, the app will search for "Magic Box Silver" and will show all Silver devices present in your location. The app screens for device search are shown.

[Description of app screens for Device Search: The first screen shows "Looking for Magic Box Silver". The second screen shows "Available Devices" with "MB_SLVR" and its MAC address listed.]

4.5. Device Connect

After selecting the correct device, the App will retrieve the device information and will ask for a Passkey for further connection. The default passkey is 000000. The app screens for device connection are shown.

[Description of app screens for Device Connect: The first screen shows "Available Devices" with "MB_SLVR" selected, indicating "Pairing". The second screen shows "Gathering Information". A "Bluetooth pairing request" pop-up asks to "Pair with MB_SLVR?" with "Cancel" and "OK" options.]

4.6. Device Paired and Setup (Cancel and Install)

When Magic Box Silver is successfully paired with your device, press "Continue". If you wish to cancel the setup process, press the "Cancel Setup" button. The app screens for device pairing and setup are shown.

[Description of app screens for Device Paired and Setup: The first screen shows "Device Paired" with "Magic Box Silver" and "MB_SLVR", and "Continue" and "Cancel Setup" buttons. A pop-up asks "Are you sure you want to cancel Magic Box Silver setup?" with "CANCEL" and "OK" options. A third screen indicates "Mobile Bluetooth is Off" and instructs to go to Bluetooth Settings and turn on Bluetooth to scan device.]

4.7. Installation Process

During installation, the progress bar will illuminate. "Installation Complete" will be displayed when the unit is ready, as shown in the app screenshots. If installation fails, an error screen will be shown.

[Description of app screens for Installation Process: The first screen shows "Installation" with "MagicBox" and "Progress Status: 50%", indicating "LTE Backhaul Setup is in progress...". It advises not to unplug the device. The second screen shows "Installation Complete" with "Progress Status: 100%" and a "Continue" button.]

4.8. Dashboard and Side Menu

After installation is complete, you will be guided to the "Dashboard" screen where you can click on the top left menu to see a detailed list of Dashboard options. The app screens for the Dashboard and Side Menu are shown.

DASHBOARD LINKS:

• 1. My Device
• 2. Device Status
• 3. Health test
• 4. Signal Test
• 5. Speed Test

MENU LINKS:

• 1. Dashboard
• 2. About
• 3. Help
• 4. Unpair

[Description of app screens for Dashboard and Side Menu: One screen shows the "Dashboard" with "My Device", "Device Status", "Health Status", "Signal Test", and "Speed Test" options. Another screen shows the "Dashboard" with similar options. A third screen shows the side menu with "Dashboard", "My Device", "About", "Help", and "Unpair" options.]

4.9. My Device

Under "Dashboard", you can view detailed information about the Magic Box Silver by selecting "My Device". By pressing the arrow on the top left screen, you can return to the Dashboard. The "My Device" screen provides the following information:

• Serial Number: This is the unique number for your Magic Box Silver.
• Model: Model name of your Magic Box Silver.
• Device Name: Device name of your Magic Box Silver.
• Magic Box Silver Firmware Version: Currently installed firmware version on your Magic Box Silver.

[Description of app screen for My Device: Shows "My Device" with fields for Serial Number, Model, Device Name, and Magic Box Silver Firmware version. It also shows a "Magic Box Reset" option.]

5. Device Status

Under "Dashboard", you can view the device status of Magic Box Silver by choosing "Device Status". You will see 3 icons: LTE (Femto), Sprint Network Status, and GPS status. When you choose each icon, detailed information about the Magic Box Silver will be displayed.

5.1. LTE (Femto) Status

If you choose the "LTE (Femto)" icon, the screen will show the following information: "Status", "PCI", "EnBid", "EARFCN", and "Active Users". The app screens for LTE (Femto) Status are shown.

[Description of app screens for LTE (Femto) Status: One screen shows "Device Status" with "LTE (Femto)", "Sprint", and "GPS" icons, and "Gathering Information". The second screen shows "Magic Box LTE" with fields for Status (Not Supported), PCI, EnBID, EARFCN, and Active Users, all showing 0.]

5.2. Sprint Network Status

If you choose the "Sprint" icon, the screen will show the following Sprint service information: "Status", "RSRP", "SINR", "EARFCN", "Band", "PCI", "EnBID", "RSRQ", "TA", and "Signal Strength". The app screens for Sprint Network Status are shown.

[Description of app screens for Sprint Network Status: One screen shows "Device Status" with "LTE (Femto)", "Sprint", and "GPS" icons. The second screen shows "Sprint Service" with fields for Status (Not Connected), RSRP, SINR, EARFCN, Band, PCI, EnBID, RSRQ, TA, and Signal Strength. Some values are shown as 0, and Signal Strength is "POOR".]

5.3. GPS Status

If you choose the "GPS Status" icon, the screen will show the following information: "Status", "GPS SNR", "Sync Source", and "No. of Satellites". An error screen will be displayed if the App cannot gather information. If this occurs, please choose the "Retry" button after waiting for several minutes. The app screens for GPS Status are shown.

[Description of app screens for GPS Status: One screen shows "Device Status" with "LTE (Femto)", "Sprint", and "GPS" icons. The second screen shows "GPS" with "Status" (No Fix), "GPS SNR" (22 dB), "Sync Source" (GPS), and "No. of Satellites" (1). An "Unable to gather information" error message is displayed with a "Retry" button.]

5.4. Health Status

You can check the status of your Magic Box Silver under the "Health Status" menu. "Status" will be displayed as a green light when the connection is good. If the connection is poor, it will be displayed as a red light along with an error code. You can provide the error code to Sprint Customer Care or check the status under "Troubleshooting". The app screen for Health Status is shown.

[Description of app screen for Health Status: Shows "Health Status" with "Status" as "Good" (green indicator) and "Error Code" as "000". A yellow warning icon indicates "Your Device is running in good condition." ]

5.5. Signal Test

You can check the signal strength (Excellent, Good, or Poor) of the Sprint Network by choosing "Signal Test" on the Sprint Network menu. If you are not connected to a Sprint Network, you will be asked to switch to the Sprint Network before running the radio test. The app screens for Signal Test are shown.

[Description of app screens for Signal Test: The first screen shows "Choose your device" with a prompt "Please switch to the Sprint Network to perform the signal test" and an "OK" button. The second screen shows "Radio Test" with "Signal strength" as "Good".]

5.6. Speed Test

You can check the throughput speed of the Magic Box Silver under the "Speed Test" menu. The App will redirect you to a third-party app called Ookla. Please download the Ookla App or open the Ookla web page, if it is already installed, to run a speed test. The app screen for Speed Test is shown.

[Description of app screen for Speed Test: Shows options to "Install or open the Ookla app on your phone" or "Open the link below in your browser." The link provided is https://www.speedtest.net/.]

5.7. About the Set Up Assistant App

You can view detailed information about the App when you choose the "About" menu. The following detailed App information will be displayed on a Sprint web page: "Version", "Terms of Use", and "Privacy and Cookies". The app screens for About are shown.

[Description of app screens for About: One screen shows the side menu with "Dashboard", "My Device", "About", "Help", and "Unpair". The second screen shows the "About" section with "magicbox Sprint", "Setup Asst App Version 0.8.2", and links to "Terms of Use" and "Privacy and Cookies".]

6. Troubleshooting

6.1. Power Off

If you want to turn off the Magic Box Silver unit, please unplug the power cable from the DC port.

6.2. Restart

Before restarting, verify that the power adapter is securely connected to the Magic Box Silver. To restart the unit, find the pinhole at the bottom of the Magic Box Silver and use a pin to hold down the button for 5-10 seconds. The restart option is also available on the Sprint Set Up Assistant App. On the "My Magic Box" screen, choose "Restart" and a pop-up window will appear with options to proceed or cancel. Please select "Proceed", and the App will automatically reconnect with the Magic Box Silver after 4 to 5 minutes. The app screens for restarting are shown.

[Description of app screens for Restart: Shows "Magic Box Reset" with "Restart Magic Box Silver" and "Factory Data Reset" options. A "Restart Confirmation" pop-up appears, stating "Restarting your Magic Box Silver will take a few minutes" with "CANCEL" and "PROCEED" options.]

6.3. Factory Data Reset

If you want to repeat the installation of the device (e.g., to change the window where the device is installed) and reset the device configuration, please find the pinhole at the bottom of the Magic Box Silver unit. Use a pin to press and hold the button for 10-15 seconds. The Magic Box Silver unit will reset to factory default settings. The "Factory Data Reset" option is also available on the Sprint Set Up Assistant App. On the "My Magic Box" screen, choose "Factory Data Reset", and a pop-up window will appear with options to proceed or cancel. Please select "Proceed", and the App will automatically reconnect with the Magic Box Silver after 10 to 15 minutes. The app screens for factory data reset are shown.

[Description of app screens for Factory Data Reset: Shows "Magic Box Reset" with "Restart Magic Box Silver" and "Factory Data Reset" options. A "Reset Confirmation" pop-up appears, stating "Factory Data Reset will revert back to original settings on your device." with "CANCEL" and "RESET" options.]

Note: To prevent it from being pressed accidentally, the Reset button is accessible only by a pin or similar thin object.

6.4. Error Codes

If you receive an installation error code while using the Sprint Set Up Assistant App, you can get detailed error information in "Table 1", as shown below. You can also share the error code with Sprint Customer Care for help with device troubleshooting. The app screen showing an error is also depicted.

[Description of app screen for Error: Shows "Magic Box" with an "Error" message "There has been an issue with installation" and "Error Code: 10". It includes "Contact Sprint support" and a "Retry" button.]

6.5. Help

The "Help" menu is available on the left side of the App screen. When you click "Help", you can access more information about "Troubleshooting Guides", "FAQs", "Magic Box Tech Support", and "All Other Questions". "Troubleshooting Guide" and "FAQs" will redirect you to a Sprint web page. "Magic Box Tech Support" and "All Other Questions" will provide a phone number to reach Sprint Customer Care. The app screens for Help are shown.

[Description of app screens for Help: One screen shows the "Help" menu with "Troubleshooting Guide", "FAQs", "Magic Box Tech Support", and "All Other Question" options. The second screen shows "Troubleshoot/Error Code", "FAQ", "MagicBox Tech Support" with phone numbers 844-463-3194 and 866-556-7310, and a dial pad.]

7. Specifications

7.1. General Specifications

7.2. RF Characteristics

7.3. Power Consumption

The Sprint Magic Box Silver power consumption is displayed in the following table:

8. Declaration of Conformity

8.1. FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operations in the 5.15-5.25GHz band are restricted to indoor usage only.

Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 25cm between the radiator & your body.

Note: The country code selection is for non-US model only and is not available to all US models. Per FCC regulation, all WiFi products marketed in the US must be fixed to US operation channels only.

8.2. Safety Information

All instructions, warning, and caution statements that accompany this equipment must be strictly followed at all times to ensure its safe use. Observe all warning and caution symbols that are fixed to this equipment. This electrical equipment is designed with the utmost care for the safety of those who install and use it. However, when using this device, basic safety precautions should always be followed to reduce the risk of fire and injury to persons, and the dangers of electric shock and static electricity.

Do not cover the device or block the airflow to the device with any other objects. This product was qualified under test conditions that included the use of the supplied cables between system components. To be in compliance with regulations, the user must use the cables supplied with the unit and install them properly. This includes the power adapter that is provided. Place the unit to allow for easy access when disconnecting the power adapter from the mains wall outlet. Operate this product only with the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local electricity company. Do not use this product near water, for example, a swimming pool or a bathroom. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Avoid installing or using this product during an electrical storm. There may be a remote risk of electric shock from lightning. During a lightning storm, for added protection, please unplug it from the wall outlet and disconnect all cables. This will prevent damage due to lightning and power surges. For safety reasons, only authorized service technicians should open the device. If the device is opened, the warranty will become void. The device may affect medical equipment, so please take account of any technology restrictions with this equipment. This device, like other radio devices, emits radio frequency electromagnetic energy but operates within the guidelines found in radio frequency safety standards and recommendations.

It is recommended that the minimum operating distance from the installed Access Point to persons is 25cm.

8.3. General Hazard Statement

Safety notes are marked with symbols. Ignoring the safety notes may lead to personal injury, damage to the instrument, and malfunctions. Signal Words identify the hazard severity level as follows:

WARNING [Electric-shock hazard]

Contact with energized parts can cause serious injury. At least one other trained person must be in attendance, who can immediately and safely disconnect the system if necessary. This second person must be trained in first aid for emergency purposes.

Some parts of all electrical installations are energized. Failure to follow safe work practices and the safety warnings may lead to bodily injury and property damage. For this reason, only trained and qualified personnel (electrical workers as defined in IEC 60215 or EN 60215 + A1 or in the National Electrical Code or in ANSI/NFPA No. 10) may install or service the installation.

WARNING [Electric-shock hazard]

Risk of electric shock

Do not open the AC adaptor housing. Make sure that the AC adapter does not come in contact with liquids. Use only the 3-pin power cord with equipment grounding conductor that was supplied with your device and only a 3-pin grounded outlet must be used.

NOTICE [Flammable-material hazard]

The cooling vents at the right & left of the enclosure can become obstructed, preventing ventilation of the enclosure. Make sure that the air vent is not obstructed and remains clear at all times.

8.4. Device Surface Cleaning

You may clean the device case using a cloth dampened with mild liquid detergent (such as Dawn) and water.

WARNING [Electric-shock hazard]

Always unplug/disconnect power before applying any cleaning to the device.