Tandem Mobi System: Pairing the Mobile App

In order to program the Tandem Mobi insulin pump, it must first be paired with the Tandem Mobi mobile app. Ensure that the pump is turned on, nearby, and not already connected to another smartphone.*

Note: These instructions are provided as a reference tool for pump users and caregivers who are already familiar with the use of an insulin pump and with insulin therapy in general. Not all screens are shown. For more detailed information on the operation of the Tandem Mobi system, please refer to the user guide.

Step 1: Prepare Your Smartphone

Certain iOS settings will need to be adjusted to ensure the app is functioning safely. For details, refer to the Smartphone Setup section.

Smartphone Settings to Configure:

• Disable zoom mode when using the Tandem Mobi mobile app. This can be found within the smartphone's Accessibility settings.
• Disable automatic updates so that the user can confirm the app is compatible with the new iOS software version before manually updating.
• Enable smartphone security (e.g., screen lock, passcode, face recognition) before adjusting insulin delivery and programming the pump.
• Enable notifications, disable Low Power Mode, and allow all permission requests to receive pump alerts, alarms, and notifications.

Step 2: Download and Install the App

In the App Store on the user's smartphone, search for "Tandem Mobi" and install the Tandem Mobi mobile app.

Step 3: Sign In or Create an Account

Open the Tandem Mobi mobile app and sign in with existing credentials or create an account.

Step 4: Pair the Pump

1. Place the pump on the inductive charging pad, then press and hold the Pump button for 5 seconds to turn it on. Ensure the pump is turned on by pressing the Pump button and seeing if the LED Status Indicators light up.
2. Tap Begin in the mobile app.
3. You must allow Bluetooth permission for the app to pair with your pump. If Bluetooth® is turned off, the mobile app will provide instructions to enable it. Skip to the next step if Bluetooth is already enabled.
4. Pick up the pump and press the Pump button two times.
5. Enter the six-digit pairing PIN that is found near the QR code behind the cartridge and then tap Done.
   Note: ALWAYS disconnect the infusion set before removing the cartridge.
6. Tap Pair with pump and then tap Pair. Once the "Pump paired successfully" message displays, tap Next.

Step 5: Sync Time and Date

To sync the time and date of the pump to the current iOS settings, tap Set to Now and then tap Save.

Step 6: Sync Pump Data

Tap Sync pump data. The Dashboard screen of the mobile app will display.

Tips and Troubleshooting

This section provides helpful tips and instructions to help fix any issues the user may be experiencing while using the mobile app.

Unpair the Smartphone

If the Tandem Mobi insulin pump is ever replaced or if the user experiences persistent issues with the app, follow these instructions to unpair the pump from the app before pairing again.

1. Tap Settings from the Navigation bar and then App.
   Note: Pump alerts, alarms, reminders, and malfunctions will annunciate on the pump even when it is disconnected from the smartphone.
2. Tap Paired Pump.
3. Tap Unpair. Confirmation prompts will appear.
   Note: Use the steps at the start of this guide to repeat the pairing process or pair a new device.

Need Help?

Tandem Diabetes Care offers an extensive library of educational and self-help materials to help you with your pump. Visit tandemdiabetes.com for more information.

Important Safety Information

RX ONLY. Indications for Use: Tandem Mobi system: The Tandem Mobi insulin pump with interoperable technology (the pump) is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is intended for single patient, home use and requires a prescription. The pump is indicated for use in individuals 6 years of age and greater. Control-IQ technology: Control-IQ technology is intended for use with compatible integrated continuous glucose monitors (ICGM, sold separately) and alternate controller enabled (ACE) pumps to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ technology is intended for the management of Type 1 diabetes mellitus in persons 6 years of age and greater. Control-IQ technology is intended for single patient use. Control-IQ technology is indicated for use with NovoLog or Humalog U-100 insulin.

WARNING: Control-IQ technology should not be used by anyone under the age of 6 years old. It should also not be used in patients who require less than 10 units of insulin per day or who weigh less than 55 pounds.

Control-IQ technology is not indicated for use in pregnant women, people on dialysis, or critically ill patients. Do not use Control-IQ technology if using hydroxyurea. Users of a Tandem insulin pump and Control-IQ technology must use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts, alarms, and reminders. The Tandem pump and the CGM transmitter and sensor must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

© 2024 Tandem Diabetes Care, Inc. All rights reserved. Tandem Diabetes Care, the Tandem logo, Control-IQ, and Tandem Mobi are either registered trademarks or trademarks of Tandem Diabetes Care, Inc. in the United States and/or other countries. The Bluetooth® wordmark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Tandem Diabetes Care, Inc. is under license. App Store is a service mark of Apple Inc. All third-party marks are the property of their respective owners. ML-1012733_B