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Frequently Asked Questions (FAQ)

International Roaming and Mobile Internet (Data Roaming Pass)

Last Updated: 19th October 2023

Questions on International Roaming and Mobile Internet (Data Roaming Pass)

QuestionAnswer
1. What is International Roaming?International roaming allows users to make and receive calls and texts, access emails, and connect to mobile internet in over 180 countries worldwide.
2. How do I know if I can use International Roaming?International Roaming is automatically enabled for the following plans:
  • UNI5G Postpaid 99
  • UNI5G Postpaid Family 129
  • UNI5G Postpaid Family 159
  • UNI5G Postpaid Family 189
If your plan is not listed, you can request or manually activate International Roaming via the Unifi app, portal, contact center, or Unifi Stores. A deposit of RM300 is required for activation, which will be credited to your Unifi Mobile account upon deactivation of International Roaming. This deposit may be waived for customers with at least one month of service and no outstanding bills.
3. What is data roaming?Data Roaming refers to the use of mobile internet services while traveling abroad.
4. What are data roaming passes?Data roaming passes are designed for mobile internet usage when traveling abroad. Available passes for UNI5G Postpaid plans include:
  • UNI5G Roam SG/ Thai/ Indo Unlimited Data 1-Day Pass
  • UNI5G Roam ASEAN Unlimited Data 1-Day Pass
  • UNI5G Roam Global Unlimited Data 1-Day Pass
  • UNI5G Roam ASEAN Unlimited Data 7-Day Pass
  • UNI5G Roam Global Unlimited Data 7-Day Pass
  • UNI5G Roam Data 1-Day Pass
Please note that these passes do not include call and SMS usage. A Fair Usage Policy (FUP) applies during roaming, meaning that after exhausting the fair usage quota, internet speed will be reduced until the pass expires. For 7-day passes, the fair usage quota refreshes every 24 hours from the initial activation time.
5. Which rate plans do I need to be on to be able to purchase data roaming passes?Data roaming passes are available for subscribers on:
  • UNI5G Postpaid 39
  • UNI5G Postpaid 69
  • UNI5G Postpaid 99
  • UNI5G Postpaid Family 129
  • UNI5G Postpaid Family 159
  • UNI5G Postpaid Family 189
  • UNI5G Postpaid Supplementary
If your plan is not among these, you can purchase the Daily International Roaming pass at RM38/day (single country pass).
6. What do the data roaming passes offer, & and how long are they valid?The passes provide uninterrupted mobile internet connectivity while traveling abroad. They are valid for 1 day (24 hours) or 7 days (168 hours) from the time of purchase.
7. How do I subscribe to the data roaming passes?You can automatically access 1-day data roaming passes when your data usage exceeds a preset limit abroad. For 7-day data roaming passes, you can manually purchase them through the Unifi app or portal.
8. How do I keep track on my data roaming pass usage & expiry?You will receive SMS notifications when you reach 80% and 100% of your quota. You can also check your remaining quota and pass validity in the Unifi app.
9. I've reached the limit for my data! How can I continue surfing at the best effort speed while I'm still roaming?You can purchase additional data roaming passes via the Unifi app or portal.
10. Will I be informed when my subscription is successful?Yes, you will receive an SMS notification upon successful activation of your data roaming pass, including for auto subscriptions or pass renewals.
11. In which countries are the data roaming passes available?The data roaming passes are available in over 100 countries. You can check availability at https://unifi.com.my/mobile/roaming.
12. How do I unsubscribe from a data roaming pass?You do not need to unsubscribe as the data roaming pass will expire automatically after its validity period.
13. I have purchased a UNI5G Roam SG/ Thai/ Indo Unlimited Data 1-Day Pass in Singapore. Can I use the same pass in Thailand on the same day?Yes, the UNI5G Roam SG/ Thai/ Indo Unlimited Data 1-Day Pass is a multi-country pass covering Singapore, Thailand, and Indonesia.
14. I have purchased a UNI5G Roam ASEAN Unlimited Data 7-Day Pass in Singapore. Can I use the same pass in Vietnam within the week?Yes, the UNI5G Roam ASEAN Unlimited Data 7-Day Pass is a multi-country pass. For a list of countries covered, please refer to https://unifi.com.my/mobile/roaming.
15. I have purchased a UNI5G Roam Global Unlimited Data 7-Day Pass in Australia. Can I use the same pass in New Zealand within the week?Yes, the UNI5G Roam Global Unlimited Data 7-Day Pass is a multi-country pass. For a list of countries covered, please refer to https://unifi.com.my/mobile/roaming.
16. What is the Fair Usage Policy (FUP) for the passes and how does it work?Some data roaming passes offer unlimited internet with a Fair Usage Policy (FUP). Upon reaching the fair usage quota, your internet speed will be reduced. The fair usage quota is 500MB of high-speed data daily, after which unlimited data is available at a reduced speed of 128Kbps.
17. Will there be any additional charges if I have reached the daily fair usage quota?No, there are no additional charges. However, your internet speed will be reduced after reaching the daily fair usage quota.
18. Can I restore my Internet speed upon reaching the daily fair usage quota?Yes, you can restore your Internet speed by purchasing a new 1-day data roaming pass via the Unifi app or portal.
19. Are the data roaming passes compatible with any phone model?Yes, the passes are compatible with all phone models.
20. Will I be able to use mobile Internet overseas without a data roaming pass?No, you will not be able to use mobile Internet overseas without subscribing to a data roaming pass.
21. How much will I be charged when I make calls or send SMS while roaming?Voice and SMS charges vary by country. Voice calls are charged in 60-second blocks. For detailed information on charges in specific countries, please refer to https://unifi.com.my/mobile/roaming.
22. How much will I be charged for making calls and sending SMS to Satellite numbers (e.g: Inmarsat) or countries not included in our mobile plan's list?You will be charged at a pay-per-use rate of RM75 per minute for calls and RM0.50 per SMS sent.
Models: UNI5G International Roaming and Mobile Internet, UNI5G, International Roaming and Mobile Internet, Roaming and Mobile Internet, Mobile Internet, Internet

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