Denon HEOS 5 HS2 Quick Start Guide

Before You Begin

Ensure you have the following items in working order:

• Wi-Fi Router with Internet Connection ?
• Apple iOS or Android mobile device connected to your network ?

Step 1: Unpack

Carefully unpack your new Denon HEOS speaker. Verify that the following items are included in the box:

• HEOS 5 HS2 Speaker
• Power Cord
• Ethernet Cable (optional for wired network connection)
• Quick Start Guide

[Illustration of unpacking the speaker and accessories]

Step 2: Place

Place the new speaker at a convenient location in your home. Ensure it is within range of your Wi-Fi router.

[Diagram showing placement of HEOS speakers in a home network setup with router and internet connection]

Step 3: Connect

Connect the power cord to the speaker and a wall outlet.

[Illustration of connecting the power cord to the speaker and wall outlet]

Optional: Wired Network Connection

If you are connecting the speaker to a wired network, connect the included Ethernet cable between the speaker and your router. Do not connect the Ethernet cable if you are connecting your speaker to a wireless network.

[Illustration of connecting the speaker to a router via Ethernet cable]

Step 4: Control

1. Download the HEOS by Denon App: Go to the App Store, Google Play, or Amazon and search for “HEOS by Denon” to download and install.
2. Launch the HEOS App: Follow the instructions in the app to set up your speaker.

[App Store, Google Play, and Amazon logos]

[Illustration of a mobile device showing the HEOS app interface]

Step 5: Add Speaker

1. Tap the 'Music' icon ?.
2. Navigate to 'Settings' > 'Add Device' and follow the on-screen instructions.

ENJOY!

Optional: Bluetooth Setup

1. Activate the Bluetooth setting on your mobile device.
2. Press and hold the Bluetooth button () located on the back of the HEOS speaker for 3 seconds and release the button when you see a pattern of two green flashes on the status LED.
3. Select "HEOS 5" from the list of available Bluetooth devices.

[Illustration of the back panel of the HEOS speaker showing the Bluetooth button and status LED]

Basic Troubleshooting

My speaker won't connect to my network using the audio cable

• Ensure your mobile device is connected to your wireless network before setup.
• Alternatively, connect via Ethernet cable. The HEOS by Denon App should recognize the speaker. You can then move it to your wireless network via Settings > My Devices > Device Name > Advanced > Network Settings.

I get a message “Device was not found”

• Move your speaker closer to your wireless router.
• Verify that your speakers and controller device are on the same network.
• Check for interference from other electronic devices (e.g., microwave ovens, cordless phones, TVs). Consider a wireless range extender if needed.
• If your wireless router is incompatible, use the HEOS Extend Wireless Range Extender and hard-wire it to your router.

Music cuts out or delays sometimes

• Ensure your Internet connection is stable.
• Check if other devices are consuming significant network bandwidth (e.g., video streaming).
• Ensure speakers are within wireless network range.
• Minimize interference from other electronic devices.

Cannot pair a Bluetooth device with the speaker

• Ensure the Bluetooth connection on your mobile device is functioning. Power cycle the mobile device, remove pairing information, and re-pair the HEOS speaker.

Additional Information

I hear distortion when using the AUX input

If the source device's volume is too high, it may overload the HEOS device inputs, causing distorted sound. Start with a medium-low volume on the source device and increase as needed. If distortion occurs, lower the source device's volume.

I hear a delay when using the AUX input with my TV

This delay occurs because the HEOS system buffers audio to ensure synchronized playback across all speakers. To avoid this delay when listening to TV audio, listen only to the speaker directly connected to the set-top box.

Connecting to a network using WPS

If your wireless router supports WPS (Wi-Fi Protected Setup™), you can connect your HEOS wireless speaker using the “Push Button” method:

1. Press the WPS button on your router.
2. Within 2 minutes, press and hold the Connect button on the rear panel of the HEOS speaker for 3 seconds.
3. The front LED will flash green as it connects and turn solid blue upon completion.

Resetting your speaker

Resetting your speaker clears wireless network settings, EQ, and name, but retains current software. You will need to use Settings > Add Device to reconnect to your home network. To reset, press and hold the Connect and Bluetooth buttons on the back of the HEOS speaker for 5 seconds until the front LED flashes amber.

Contact Denon

For US & Canada only:

If you need further assistance with your HEOS Product, please contact HEOS by Denon Customer Support Services:

• Website: www.HEOSbyDenon.com/Support
• Email: Support@HEOSbyDenon.com
• Live Chat: www.HEOSbyDenon.com/LiveChat
• Telephone: Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST)
• Online Manual: manuals.denon.com/HEOS75HS2/ALL/EN