Dyson V11 User Manual

Illustration showing the top view of the Dyson V11 machine, detailing the cleaner head, wand, bin, and main body.

Contents

• In the box
• Getting started
• The LCD screen
• Caring for your floors
• Charging your machine
• Changing your click-in battery
• Emptying your bin
• Cleaning your bin
• Clearing blockages
• Clearing obstructions from your Motorbar™ cleaner head
• Clearing blockages from your Hair screw tool
• Washing your filter
• Cleaning your tools
• Looking after your machine

In the box

Your machine will come with one or more of these cleaner heads – not all will be included.

Diagram of a cleaner head showing an internal brush bar and a front suction control slider.

Illustration of the Dyson V11 vacuum cleaner unit with the click-in battery attached.

Illustration of the main body of the vacuum cleaner, highlighting the handle and attached bin.

Illustration of the Motorbar™ cleaner head, with text noting its de-tangling vanes that automatically clear wrapped hair.

Illustration of a wall dock, described as a rectangular unit to be fixed to a wall with screws.

Illustration of the charger, a single unit comprising the plug, connector, and cable.

Illustration of a rectangular battery featuring a slanted connector designed to slide into the machine's handle.

Additional click-in battery
Not all models are supplied with an additional click-in battery. You can buy additional click-in batteries at www.dyson.com.

Illustration of the wall dock, described as a place for the Dyson cordless vacuum to drop into for charging.

Illustration of the charger, shown as a unit that charges the vacuum with or without a dock.

Illustration of the wand, showing its narrow connector end at the top (connecting to the bin) and wider end at the bottom (connecting to the cleaner head or tool).

Some tools may not be included. You can buy additional tools at www.dyson.com.

• Combination tool: Illustration of the Combination tool, described as having a brush head and crevice tool combined, with the brush head sliding down the crevice tool when needed.
• Crevice tool: Illustration of the Crevice tool, designed for precise cleaning around tricky edges and into narrow spaces.
• Extension hose: Illustration of the Extension hose, adding up to 24 inches of flexible reach for cleaning high or low areas.
• Hair screw tool: Illustration of the Hair screw tool, featuring an anti-tangle conical brush bar that spirals hair into the bin for motor-driven cleaning in smaller spaces.
• Low-reach adaptor: Illustration of the Low-reach adaptor, which bends to reach down low and can adjust the wand angle up to 90° for cleaning under furniture.
• Light pipe crevice tool: Illustration of the Light pipe crevice tool, a crevice tool with LED lights to illuminate dark, narrow spaces.
• Soft dusting brush: Illustration of the Soft dusting brush, featuring a skirt of soft nylon bristles for gentle, vacuum-assisted dusting of delicate objects.
• Stubborn dirt brush: Illustration of the Stubborn dirt brush, with stiff nylon bristles for dislodging ground-in dirt from carpets and car interiors.
• Up-top adaptor: Illustration of the Up-top adaptor, which bends and locks at different angles to fit compatible tools for effective cleaning in high areas.
• Fabric and mattress tool: Illustration of the Fabric and mattress tool, designed to remove dust, dirt, and allergens from mattresses and upholstery.
• Wand clip: Illustration of the Wand clip, which attaches to the vacuum's wand to hold tools.

Getting started

Your machine has three power modes for different tasks. Change power modes quickly using a single button.

• Eco mode: Maximum run time for longer cleans all around your home. Display shows the machine set to Eco mode with a full battery in green, indicating the longest battery life.
• Auto/Med mode: Display shows the machine set to Auto mode with a blue battery, indicating a medium length of battery life.
• Boost mode: Designed for intensive spot cleaning of ground-in dirt. Display shows the machine set to Boost mode with a red battery, indicating the shortest battery life.

Diagram indicating the location of the Selection button on the machine's screen.

Diagram illustrating the connection of the wand to the main body, showing the wand release button aligned at the top.

Arrow indicating the connection point where the wand attaches to the cleaner head.

The LCD screen

The LCD screen shows performance, including the cleaning mode selected, remaining run time, filter maintenance, and blockage information.

Settings menu

Control the settings on your machine using the Selection button. To enter the settings menu, press and hold the button until the menu screen appears. Tap to scroll through the options available.

Diagram showing the Selection button being pressed on the screen.

Change language

To change the language on your screen, press and hold the button until the language list appears. Release the button. Tap the button to scroll through the language list to your preferred language. Press and hold the button until the countdown ends. A green tick will appear on the screen to show your language selection is complete. To cancel your selection, release the button during the countdown.

Visual representation of the language selection screen showing 'English' and 'Espanol' options.

Visual representation of the language selection screen showing 'English' with a green tick, indicating successful selection.

Description of the language selection process: first the list of languages, then the confirmation screen with a green tick.

Change alert settings

You can turn the alert motor pulse off. Your motor will no longer pulse, but run time alert information will continue to be displayed on the LCD screen when your machine needs your attention. Turning off alerts will not turn off the blockage alert pulsing, to ensure you clear any blockages and prevent damage to your machine.

Tap to scroll through the settings menu. Select the 'Alerts' option. Scroll to select on or off. Hold the button until the countdown ends and a tick appears on the screen. To cancel your selection, release the button during the countdown.

Illustration of the machine's screen displaying an amber warning triangle, signifying an alert.

Run time countdown

When the battery needs charging, your machine will pulse three times and a low run time icon will appear on the screen. When your battery is empty, a red warning icon will appear on the screen.

Display showing remaining battery time as '4:50'.

Illustration of the screen displaying battery time remaining and a partially filled battery icon.

Illustration of a red screen with an icon depicting a plug connected to a power supply, indicating the battery is empty and requires charging.

Battery health

To get the best performance and life from your battery, use Eco or Auto/Med mode.

Illustration of the screen displaying battery health status on battery icons.

Exit settings menu

Illustration of the Exit menu screen, showing 'Exit menu' text and a return icon.

Caring for your floors

Check that the underside of the cleaner head or tool is clean and free from any objects that may cause damage. Before vacuuming your flooring, rugs, and carpets, check the manufacturer's recommended cleaning instructions. The brush bar on your machine can damage certain carpet types and floors. Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this happens, Dyson recommends vacuuming without the motorised floor tool and consulting with your flooring manufacturer.

Charging your machine

It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

Connect to the charger either directly or in the dock. The blue LEDs on either side of the battery will flash during charging. When the battery is fully charged, both LEDs will light for 5 seconds. Your battery is fully charged when the display shows 100%. Your machine won't operate or charge if the ambient temperature is below 41°F (5°C). This is designed to protect both the motor and battery.

Diagram showing the charger connected to the power supply via the wall dock.

Diagram showing the charger connected directly from the power supply to the battery.

Changing your click-in battery

If you have additional click-in batteries, Dyson recommends that you alternate the batteries to maintain even performance.

Removing your battery

Push the Battery release button on the handle and slide the battery off your machine. Charge the battery.

Refitting your battery

Align your battery with the handle and slide it in. Push firmly until it clicks into place.

Diagrams illustrating the process of removing the battery by pressing the release button on the handle and sliding it off, followed by refitting it by aligning and pushing until it clicks.

Emptying your bin

Empty as soon as the dirt reaches the MAX level – don't overfill. Using your machine when the dirt is above the MAX line may affect the performance and require more frequent filter washing.

Illustration of the bin with the MAX fill line marked, indicating the maximum dirt level for normal use.

Remove your wand

Press the red wand release button, on the top of the wand, and pull the wand away from the bin.

Release the dirt

Hold the machine over the bin, pointing downwards. Firmly push the red bin release button. The bin will slide down, cleaning the shroud as it goes, and the bin base will open. The bin base won't open if the red bin release button isn't pushed down all the way.

Illustration showing the bin being emptied into a dust-proof bag, with a caution to avoid pressing the trigger.

Minimize dust contact

Cover your bin tightly in a dust proof bag while you empty. Remove your bin carefully, seal the bag tightly and dispose.

Close the bin

Push the bin base upwards until your bin and bin base click into place.

Diagram showing the bin base closing with a click, and the bin being pushed upwards until it clicks into place.

Cleaning your bin

Remove your bin

If it is necessary to clean your bin, empty it as shown in the 'Emptying your bin' section. Press the red button located on the bin runner to release the bin and slide your bin off the runner. Only use a damp, lint-free cloth to clean your bin. Make sure that your bin and seals are completely dry before replacing.

Diagram showing the bin being removed, with the release lever located on the underside of the bin runner.

Refit your bin

Insert the spine on to the bin runner. Close your bin by pushing the bin base upwards until the bin and bin base click into place.

Diagram showing the bin being pushed back into its position on the bin runner.

Your bin isn't dishwasher safe, and the use of detergents, polishes, or air fresheners to clean your bin isn't recommended, as it may damage your machine.

Clearing blockages

Disconnect your machine from the charger before looking for blockages. Be careful not to touch the trigger and be aware of sharp objects. Leave your machine to cool down before looking for blockages. Do not use your machine when looking for blockages, as this could cause injury.

If your machine detects a blockage, the motor will pulse, and you won't be able to use your machine until the blockage has been cleared. If you try to use your machine when the motor is pulsing, it will automatically cut out.

Illustration showing the machine with the bin removed, highlighting the air inlet on the right side below the bin junction for checking blockages.

Check the main body

Remove the bin and check for blockages in the main body of your machine. Make sure any blockages are completely cleared and all parts are fitted before using your machine.

Check the wand and cleaner head

Check the wand for blockages. Check your cleaner head for blockages, following the instructions to remove the brush bar, where necessary.

Illustration showing the wand removed from the machine, with arrows indicating to check for blockages at both ends.

Illustration showing the cleaner head turned over, indicating checks for obstructions on the brush bar and air inlet.

Re-assemble your machine

Refit all parts securely before using your machine. Clearing blockages isn't covered by your guarantee.

Clearing obstructions from your Motorbar™ cleaner head

Your Motorbar™ cleaner head doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions. Make sure your machine is disconnected from the charger and your machine power is turned off.

Remove your brush bar

Do not put any part of your machine in a dishwasher or use detergents, polishes, or air fresheners. Press the cleaner head release button on the end of the wand. Place the cleaner head upside down. Use a coin to unlock the end cap. Twist the end cap and remove it from your brush bar. Do not wash the end cap. Slide your brush bar out of the cleaner head.

Diagram showing the lock mechanism on the cleaner head side, rotated 90° to release the end cap for brush bar removal.

Look for obstructions

Clear any debris from your brush bar. Check inside the cleaner head and remove any debris or blockages. Your Motorbar™ cleaner head and brush bar aren't washable. Wipe over with a damp lint-free cloth. Do not put any part of your machine in a dishwasher or use detergents, polishes, or air fresheners.

Replace your brush bar

Push the end cap back on to your brush bar and slide it back into the cleaner head. Turn the end cap into the locked position.

Diagrams illustrating the brush bar removal process, showing the lock in horizontal (unlocked) and vertical (locked) positions.

Clearing blockages from your Hair screw tool

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions. Make sure your machine is disconnected from the charger and take care not to touch the trigger.

Remove the cover and brush bar

Remove the Hair screw tool from the wand or machine. Push the base plate open. Press the red lever down to release the cleaner head cover. Pull the cleaner head cover off the main body of the tool.

Diagram indicating the location of the brush bar release lever at the back of the Hair screw tool.

Look for obstructions

Pull your brush bar firmly to remove it from the main body. Check and remove any obstructions from all three parts of your Hair screw tool. Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth. Do not put any part of your machine in a dishwasher or use detergents, polishes, or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position. Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide on the main body. Push it down until it clicks into position. Push the red locking lever up until it clicks into position and push the base plate back into place.

Diagram showing the housing being slid back on to the brush bar and the rear lever pushed upwards to lock.

Washing your filter

Wash your filter at least once a month to maintain optimum suction power. For more information and support videos for your machine, go online: www.dyson.com/support

Twist off your filter

Twist your filter counter-clockwise and pull it away from your machine.

Tap your filter

Before washing your filter, tap it gently over a bin to remove any loose dust and debris.

Diagram indicating the filter's location at the rear of the machine.

Illustration showing the filter being held by its plastic end and tapped over a bin.

Wash your filter

Wash with warm, running tap water – gently rubbing your filter with your fingers to remove the dirt.

Fill and shake

Place your hand over one end of your filter. Fill the filter with warm tap water. Place your hand over the open end of the filter and shake it firmly to remove trapped dirt and debris. Repeat these steps until the water runs clear.

Illustration of the filter being held with its wider end in hand, with water running into the narrower end.

Illustration of the filter with a hand covering the open end, showing shaking motion with arrows.

Shake and dry

Empty the filter and shake firmly to remove excess water. Keep shaking until there's no water coming from the filter. Place your filter end up, as shown. Place the filter on its end and leave to dry for at least 24 hours in a well-ventilated, warm place. Do not dry your filter in a tumble dryer, microwave, or near a naked flame. Important: your filter must be completely dry before you put it back into the machine. Your machine could be damaged if used with a damp filter.

Diagrams showing the filter being shaken to remove excess water, first with the narrow end down, then with the open end down.

Illustration showing the filter placed upright to dry, with the pleated end facing upwards.

Cleaning your tools

Do not put any part of your machine in a dishwasher or use detergents, polishes, or air fresheners. Wipe with a damp, lint-free cloth, without touching the connector end. Make sure your tools are completely dry before using.

• Combination tool
• Crevice tool
• Extension hose
• Light pipe crevice tool
• Low-reach adaptor
• Soft dusting brush
• Stubborn dirt brush
• Up-top adaptor
• Fabric and mattress tool

Looking after your machine

To always get the best performance from your machine, it's important to clean it regularly and check for blockages.

Look after your machine

If your machine is dusty, wipe with a damp lint-free cloth. Check for blockages in the cleaner head, tools, and main body of your machine. Wash your filter regularly and leave to dry completely. Do not use detergents or polishes to clean your machine.

Look after your battery

To get the best performance and life from your battery, use Eco or Auto/Med mode. Your machine won't operate or charge if the ambient temperature is below 41°F (5°C). This is designed to protect both the motor and battery.

Your serial numbers

You can find your serial numbers on your machine, battery, and charger. Use your serial number to register. For more information and support videos for your machine, go online: www.dyson.com/support