Telstra Smart Modem Gen 2 Pairing Instructions for Genio Smart Devices

Introduction

These instructions are for Telstra Customers experiencing issues such as timeout errors, device not found errors, or difficulty connecting their Genio Smart Devices to the Genio app. This guide focuses on using the Telstra Smart Modem Gen 2.

Step 1: Set up network connection

1. Login to your modem's access page: Type http://mymodem into your web browser's address bar (not the Google search box) on your PC, laptop, or smartphone. Ensure your device is connected to your Telstra network. If http://mymodem does not work, try http://192.168.0.1.

   [Back] [Forward] [Google Search] http://mymodem

2. You will be navigated to the Telstra router login page. The username and password are often pre-populated. Click the 'Sign In' button. If the username and password fields are empty, use 'admin' for the username and 'Telstra' (with a capital T) for the password.

   TELSTRA SMART MODEM™ GEN 2

   The username - admin & password Telstra by default are already loaded, just click on the sign in button.

   [Description of login screen: A form with fields for username and password, and a 'Sign In' button. The text indicates default credentials are 'admin' and 'Telstra'.]

3. Click on the 'Wi-Fi' icon. (Refer to Diagram B)

   [Diagram B shows the Wi-Fi icon on the modem interface.]

   [Home] [Broadband] [Wi-Fi] [Content Sharing] [Parental Control] [Services] [User Settings] [Go to Advanced]

4. Scroll down to 'Wi-Fi Network'. Untick the 'Band Steering Enabled' option, then click 'Save'.

   [Description of Wi-Fi Network settings screen: Displays fields for Network Name, Security Mode, Network Key, WPS, and Band Steering. The 'Band Steering Enabled' checkbox is shown being unticked, followed by 'Cancel' and 'Save' buttons.]

   Wi-Fi Network

   • Enabled: ✔️
   • Network Name: TelstraE6C451
   • Security Mode: WPA2 PSK
   • Network Key: [Hidden characters]
   • WPS: ✔️
   • WPS AP PIN Enabled: ✔️
   • WPS AP PIN Code: 76141591
   • WPS Device PIN Code: [Input field]
   • Connect using WPS: [Button]
   • Band Steering Enabled: ❌
   • Start: [Button]
   • Set PIN code: [Button]

   The Band Steering actively guides the client to the most suitable Wi-Fi band, by detecting the interfaces.

   [Cancel] [Save]

5. To verify that band steering has been turned off, go to your phone's settings and select 'Wi-Fi'.

   You should now see two Telstra Wi-Fi names displayed: one ending with '-5G' and another without.

   [Description of phone Wi-Fi settings screen: Lists available Wi-Fi networks. Two Telstra networks are shown: 'TelstraA5B2F8' and 'TelstraA5B2F8-5G'.]

   Settings ? Wi-Fi

   Wi-Fi

   MY NETWORKS

   1. ✔️ TelstraA5B2F8 [Wi-Fi Signal] [Info Icon]
   2. Telstra Air [Wi-Fi Signal] [Info Icon]

   OTHER NETWORKS

   • robbo1 [Wi-Fi Signal]

   Note: Please refer to the image; you will see Telstra Wi-Fi Names marked with 1 & 2. The Telstra Wi-Fi signal marked with #1 is the one that needs to be selected, as it does not end with (-5G).

   Do not select the Wi-Fi signal #2 as it ends with 5G, as Genio smart products do not support 5GHz Wi-Fi signal.

Pairing Your Genio Smart Device

Once you have selected the 2.4Ghz Network, the next step is to pair your Genio Smart Device with your phone. For this product, the device needs to be blinking slowly (1 blink per 2 seconds). Detailed below are instructions on how to change your product from blinking quickly (2 blinks per second) to 1 blink every 2 seconds.

How to make your product blink SLOWLY (1 Blink every 2 Seconds for AP Mode)

Note for Genio Smart Camera: The Genio Smart camera's do not have the AP mode. In order to pair, you will need to reset it and use the QR code scanning method to pair.