1003972 Genio 4M Wi-Fi LED Pixel Neon Light

WARNING:

• LED NEON LIGHT CAN BE USED INDOOR OR OUTDOOR UNDER THE SHADE ONLY.
• ADAPTOR/TRANSFORMER AND WI-FI CONTROLLER MUST REMAIN INDOOR AT ALL TIMES.

TO ENSURE THE SAFE AND SATISFACTORY OPERATION OF THIS SET PLEASE READ THESE INSTRUCTIONS CAREFULLY AND RETAIN IT FOR FUTURE REFERENCE.

FOR ANY QUESTIONS OR TROUBLESHOOTING PLEASE VISIT www.mirabellagenio.com.au

We recommend that the set be tested prior to being set up in the desired location.

SAFETY INFORMATION:

• Remove set from the packaging before connecting to the power supply.
• Before using or re-using the set, inspect the set carefully.
• Use only with the adaptor/transformer supplied.
• Do not connect the set electrically to another set from a different manufacturer.
• Ensure that the cable is completely uncoiled whilst set is in use. Failure to do so may cause overheating.
• Avoid damage to wire insulation (cable), as this could cause a short-circuit and damage the transformer.
• Do not use any set which has been: cut, damaged, or has frayed wire insulation, loose connections or exposed wires.

Note: When connecting, please ensure the arrows are aligned with one another, otherwise it will NOT light up.

Description of Images: The first image shows a power adaptor with a connector. The second image shows the corresponding connector on the neon light strip. Both connectors have arrows indicating correct alignment.

Neon light cannot be cut and join like the LED strip light.

1. Connection Preparation

Your phone must be connected to 2.4Ghz Wi-Fi and not the 5GHz. To verify your mobile phone is connected to a 2.4Ghz Wi-Fi network, navigate to the Settings menu and click on Wi-Fi. In this menu, you will see all detectable networks in your area. Locate the SSID for your network, select a Wi-Fi SSID that doesn't end with 5GHz.

Check you have a strong Wi-Fi signal (at least two bars) in the location where the smart device is installed.

If you don't have at least two bars signal on your phone, then you may need to reconsider the location or getting a Wi-Fi extender to boost the Wi-Fi signal strength.

If you have a dual-band router but you don't see two Wi-Fi name SSIDs, one with 5G and one without 5G, you MUST log into the router and manually disable the 5Ghz Wi-Fi signal if you're having connection issues. Please contact your internet provider on how to disable 5Ghz Wi-Fi for your router or check our website's FAQ for some common router settings.

Install the APP and register Account

For the best experience, download the "Mirabella Genio" APP to your smartphone from the App Store or Google Play. The APP icon will be displayed after it's installed successfully.

EZ method - when the light is fast blinking (2 blinks per second)

1. Connect the neon light to the adaptor then switch on the power. Wait a few seconds; the neon light will be blinking fast.
2. If it did not automatically start to blink fast when first powered on, press and hold the pairing button on the Wi-Fi controller until the light starts to blink rapidly (2 blinks per second).

   Image Description: A button labeled "Pairing button" is shown next to a microphone icon.

3. Open Mirabella Genio APP, tap on +, then add Manually and choose "genio strip light" from the list.

Image Description: A screenshot of the Mirabella Genio app showing various device categories. "Strip Light" is highlighted under the "Lighting" section. The screen also shows options to select 2.4 GHz Wi-Fi networks and enter a password, with a note to ensure the Wi-Fi name does not end with -5G.

4. Enter your 2.4Ghz Wi-Fi name and password (make sure Wi-Fi name doesn't end with -5G).
5. Follow the APP instruction carefully to complete the network pairing process.

If the fast-blinking method (EZ method, mentioned above) doesn't work, please try the slow blinking (AP method) below.

While the strip light is rapidly blinking, press and hold the pairing button on the Wi-Fi controller again and then wait for the light to start blinking slowly (1 blink per every 2 seconds).

AP method

1. Open the Mirabella Genio APP, tap on +, add Manually, then choose "genio strip light" from the list.
2. Enter your 2.4Ghz Wi-Fi name and password (make sure the Wi-Fi name doesn't end with -5G).
3. Then, in the "reset the device first" screen, tap on "EZ Mode" in the top right-hand corner (just below the battery image). Select "AP Mode" (refer to the 1st and 2nd image below). Now confirm indicator slowly blinking (refer to image 3). Hit Next, then Go to connect and connect to Wi-Fi named "SmartLife_XXXX".

Image Description: Three screenshots illustrating the device reset process. The first shows "EZ Mode Default" with a rapidly blinking light. The second shows "AP Mode" with a rapidly blinking light. The third shows "AP Mode" with a slowly blinking light, with an arrow pointing to the confirmation.

Note: If you fail to see Wi-Fi name beginning with the word SmartLife_XXXX, then the device is not slowly blinking; please reset and make it slowly blinking.

Image Description: A screenshot of the iPhone Wi-Fi settings showing various network SSIDs. "SmartLife_fsbe08..." is selected, indicating a successful connection to the device's hotspot.

Image Description: A screenshot of the iPhone Wi-Fi settings showing various network SSIDs. "SmartLife_fsbe08..." is selected, indicating a successful connection to the device's hotspot.

2. After connected to SmartLife_XXXX

Return back to Mirabella Genio APP; "adding device" will commence adding the device.

Image Description: A screenshot of the Mirabella Genio app showing the "Adding device..." progress, with steps like "Scan devices", "Register on Cloud", and "Initialize the device".

Troubleshooting Time-out Errors:

Please pay attention to this screen to determine the cause of the time-out error:

• If the light never stops blinking, there could be an issue with your phone setting. If you are using iOS 14, please ensure local network permission is turned on for Genio APP.
• If the light stopped blinking, but is unable to progress to "register on cloud", it indicates a communication error with your router to our cloud service. Please check your router settings.

Troubleshooting Tips:

• You enter the correct 2.4Ghz Wi-Fi name and password.
• Wi-Fi controller is in a location with good Wi-Fi coverage; try moving it closer to the router for the pairing process.
• 5Ghz Wi-Fi signal is turned off on the router (5Ghz can be turned on after the device is connected).

If you don't have Wi-Fi at home or cannot pair it but still want to use it, simply wait for the light to stop blinking, then you can short press the pairing button to change different modes without the need of the Genio APP.

Important Safety Information

Should the transformer, supply plug, or supply flexible cord get damaged, do not attempt to repair.

TO BE REPAIRED BY AN AUTHORIZED PERSON ONLY.

THIS IS AN AUSTRALIAN STANDARDS REQUIREMENT IN THE INTEREST OF YOUR SAFETY.

FAQ:

Q. I have internet/power outage and the device went offline and doesn't reconnect back online by itself?

A. Go to the strip light's settings page (pencil icon), look for "remove device". Remove it and reset the device and pair it again through the app.

Q. How do I control two or more neon lights at the same time?

A. Go to the device' settings page (pencil icon), look for the "create group" option.

If you are using Telstra/Optus NBN and you are still having issue with pairing when using AP method, please call our tech support line or check our online FAQ pages on how to disable the 5Ghz WiFi on the router setting: www.mirabellagenio.com.au/faqs