RetinaVue™ Network Software Application

Installation Instructions

Software version 3.6.XX

This document provides instructions for installing, uninstalling, and updating the RetinaVue™ Network software application.

[Image: A laptop displaying the RetinaVue Network login screen.]

Legal and Copyright Information

© 2018 Welch Allyn. All rights reserved. This publication is permitted for internal distribution only. Welch Allyn assumes no responsibility for injury or improper use resulting from failure to follow instructions. The software is protected by copyright laws and international treaties. It may contain Free and Open Source Software (FOSS). Learn more at www.welchallyn.com/opensource.

Document ID: DIR 80022254 Ver. D, Revision date: 2018-10

This manual applies to the 901108 PACS MEDICAL IMAGE SYSTEM.

Welch Allyn, Inc.
4341 State Street Road
Skaneateles Falls, NY 13153 U.S.A.
www.welchallyn.com

For Welch Allyn product information or technical support, visit www.welchallyn.com/support.

RetinaVue™ Network Software Application Installation Instructions

About this guide

Primary intended users

These installation instructions are for medically qualified, trained healthcare professionals. Secondary users include biomedical personnel, IT professionals, and Welch Allyn or third-party service personnel.

Intended use

The Welch Allyn RetinaVue Network software is a web-based system application for storing, managing, and displaying patient data, diagnostic data, and images from computerized diagnostic instruments. Original and enhanced images can be viewed by trained healthcare professionals. Prescription use only.

Contraindications

There are no known contraindications.

Computer System Requirements

Item	Requirement description
Configuration	Tower or desktop computer preferred; laptop or tablet
CPU	1 GHz (or equivalent) minimum, 2 GHz or greater recommended
Hard disc	150 MB free HHD space, 16 GB free HHD space or greater recommended¹
RAM	2 GB minimum, 4 GB recommended
Monitor resolution	1280 x 720 recommended
Ethernet Port	RJ-45
Ports	2 USB, 2.0 port or greater
Operating system	Windows 7 with SP1 32-bit and 64-bit, Windows 8.1 64-bit, Windows 10 with latest SP RetinaVue Network Prerequisite software requirements: Microsoft Visual C++ 2013 Runtime Libraries (x86) Microsoft .NET Framework 4.5 Perform a Windows update before installation.
Web browser	Internet Explorer (version 11 or greater), Chrome for Windows (latest version)
High-speed Internet connection	Broad-band Internet connection (minimum download speed 1.5 Mbps)
Firewall	Ability to connect to www.retinavue.net on ports 80 and 443 with RetinaVue Network.exe Allows the submittal of captured images from the client to the Welch Allyn RetinaVue Network Web Server
Certificates	Go Daddy Root certificate Authority installed on the computer Allows secure/protected communication between the client and the Welch Allyn RetinaVue Network Web Server This is usually installed by default on the supported Windows Operating system for this product. Contact your IT department for questions and issues.

¹ This is space required to install the RetinaVue Network software application and to store exams while running. See Microsoft System requirements for your Operating System.

IT Network Security

Computers used to connect to RetinaVue Network Customer Portal or used to download the RetinaVue Network software application should be set up and maintained following IEC 80001 or similar IT Network security practices. These include:

Physical security of the computer and any connected peripherals to prevent theft, tampering, unauthorized use, or unintended disclosure of private data shown on the computer screen.
Individual user authentication using strong passwords and, if possible, some form of multi-factor authentication.
Idle-session timeouts with either screen locking or automatic logout.
User access rights/permissions limited to those required for the user's assigned role.
Timely installation of all computer and operating system vendor's security patches and updates.
Anti-virus, anti-malware, and/or intrusion detection/prevention software from a trusted vendor installed and regularly updated.
Periodic system backups, with regular testing of system recovery procedures.
Secure network connection, either wired or wireless. Wired network connections should be physically secured and/or protected by 802.1X network access control and/or IPsec. Wireless network connections should use WPA2-PSK or WPA2-Enterprise security with strong username/password or X.509 certificate-based authentication.

Customers should only download the RetinaVue Network software application directly from the RetinaVue Network Customer Portal (secure website).

New RetinaVue™ Network Software Application Users

Note: If you have already installed the RetinaVue Network software application, please see the Existing RetinaVue™ Network software application users section for instructions about uninstalling previous software versions.

CAUTION: Exams deleted from the software cannot be recovered.

Note: Windows® 8.1 and 10 tablet users with a touchscreen interface, use the touch feature where the instructions indicate a mouse-click.

Installing the RetinaVue Network software application involves the distinct steps of logging in to the RetinaVue Network Customer Portal, downloading the RetinaVue Network software application for each computer that you will be using to transfer images to the RetinaVue Network, and then activating the RetinaVue Network software application for each authorized computer.

Install the RetinaVue Network Software Application

The RetinaVue Network software application installation requires Windows® Administrator privileges.
A high-speed Internet connection is required.
Follow the instructions from the RetinaVue Network: Registration Card, Customer Portal Quick Start Guide, and the Setup Process to create an account with the Welch Allyn RetinaVue Network and complete the registration process.
Log in to the RetinaVue Network Customer Portal using the new User Name and Password that you entered during the initial account set up.
The RetinaVue Network software application installation requires an activation key found on the RetinaVue Network Customer Portal Download page. Tip: Copy the activation key from the Customer Portal Download page and paste it into the RetinaVue Network software application.

To acquire the RetinaVue Network software application for the computer that you will be using to transfer images to the RetinaVue Network:

Click on the RetinaVue Network Software Download link to download the latest RetinaVue Network software application.
After the RetinaVueNetworkSetup-3.6.X.exe file finishes downloading, open Windows Explorer to locate the file in the default Download folder location. Right-click on the executable file (RetinaVueNetworkSetup-3.6.X.exe) and select Run as administrator.
Note: While the application can be opened by clicking on the RetinaVueNetworkSetup-3.6.X.exe file, Welch Allyn does not recommend this method because the Windows operating system may prevent a complete installation.
Click Install.
Note: If the Microsoft .NET Framework 4.5 and Visual C++ 2013 are previously installed as part of your computer's Windows operating system, the installer recognizes these applications. However, if the Install wizard needs to install these applications the installation will take an additional 5 to 10 minutes depending upon your network connection speed and traffic.
After the software installation is complete, click Launch on the Installation completed successfully! screen.
Enter your RetinaVue Network Software Activation Key from the RetinaVue Network Customer Portal Download page into the RetinaVue Network software application.
Note: The red border around the data entry field indicates that data needs to be entered or that there is a data entry issue. The red border disappears once the activation key is correctly entered in the right character length and format.
Note: Hover the mouse over the data entry field to display tool tips about the nature of the data entry issue. (i.e., Activation key cannot be empty.)
Click Next.
Select your clinic where you will be using the software by highlighting the clinic.
Note: If multiple clinics appear in the list, you might have to use the scroll bar to move down through the list to see your clinic.
Select the state where the exams will take place.
Note: If the exams take place in the same state as the clinic, click Yes and proceed to the next step. If the exams do not take place in the same state as the clinic, click No and use the drop-down menu to choose your state.
Select the camera from the drop-down menu.
Click Next to restart the software with the new settings. Click OK.

Existing RetinaVue™ Network Software Application Users (USB only)

Note: Windows® 8.1 and 10 tablet users with a touchscreen interface, use the touch feature where the instructions indicate a mouse-click.

Uninstall Previous Versions of the RetinaVue Network Software Application

Pre-requisites

Clear out pending exams by submitting the exams or by deleting the exams.
Uninstall the current RetinaVue Network software application from each computer that you use to transfer images to the RetinaVue Network.
- Windows 7: Click on the Start Menu > Control Panel > Programs and Features. Select the RetinaVue Network software application by highlighting it. Click Uninstall and then click Yes.
- Windows 8.1: Right-click on the Start Menu > Programs and Features. Select the RetinaVue Network software application by highlighting it. Click Uninstall and then click Yes.
- Windows 10: Right-click on the Start Menu > Programs and Features. Select the RetinaVue Network software application by highlighting it. Click Uninstall and then click Yes.

Note: Allow the Windows versions of Microsoft Visual C++ 2013 Runtime Libraries (x86) and Microsoft .NET Framework 4.5 to remain on each computer that you use to transfer images to the RetinaVue Network.

Note: If prompted by the Windows operating system to run the software or to make changes to your computer, see the Notes and tips section for further information.

Update the RetinaVue Network Software Application

Installation Pre-requisites

The RetinaVue Network software application installation requires Windows® Administrator privileges.
A high-speed Internet connection is required.
Follow the instructions from your original RetinaVue Network registration e-mail containing the information to access the RetinaVue Network Customer Portal or follow this link: https://www.retinavue.net/RN_CustomerPortal/.

To acquire the RetinaVue Network software application for the computer that you use to transfer images to the RetinaVue Network:

Log in to the RetinaVue Network Customer Portal. Enter your User Name and Password and click Log In.
Click on the Download link.
Click on the RetinaVue Network Software Download link to download the latest RetinaVue Network software application.
After the RetinaVueNetworkSetup-3.6.X.exe file finishes downloading, launch the application. Right-click on the executable file (RetinaVueNetworkSetup-3.6.X.exe) and run as administrator.
Note: If prompted by the Windows operating system to run the software or to make changes to your computer, see the Notes and tips section for further information.
Click Install.
After the software installation is complete, click Launch on the Installation completed successfully! screen.

Notes and Tips

To correct an error, follow these instructions or contact Welch Allyn Technical Support: www.welchallyn.com/service.

Windows Operating System Messages During Uninstall of Previous Software

Screen/message	Solution
Windows 7 The publisher could not be verified. Are you sure you want to run this software? [Image: Open File - Security Warning dialog box]	Click Run to allow the software removal. By default, the Unknown Publisher notification is displayed. Uncheck Always ask before opening this file to disable this notification for all applications.
Windows 8.1 Do you want to allow the following program to make changes to this computer? [Image: User Account Control dialog box]	Click Yes to allow the software removal. By default, the notification is displayed. Select Change when these notices appear to disable this notification for all applications. Follow the on-screen information to disable this notification.
Windows 10 Do you want to allow this app to make changes to your PC? [Image: User Account Control dialog box]	Click Yes to allow the software removal. By default, the notification is displayed. Select Change when these notices appear to disable this notification for all applications. Follow the on-screen information to disable this notification.
Windows 10 Windows SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk. [Image: Windows protected your PC dialog box]	If prompted by the operating system to run software from an unrecognized app, click More info at the first prompt screen. At the second prompt screen, click Run anyway.

Windows Operating System Messages During Installation of the New Software

Screen/message	Solution
Windows 7 Do you want to run this file? [Image: Open File - Security Warning dialog box]	Click Run to open the application and to allow the installation. By default, the notification is displayed. Uncheck Always ask before opening this file to disable this notification for all applications.
Windows 8.1 Do you want to allow the following program to make changes to this computer? [Image: User Account Control dialog box]	Click Yes to open the program and to allow the installation. By default, the notification is displayed. Select Change when these notices appear to disable this notification for all applications. Follow the on-screen information to disable this notification.
Windows 10 Do you want to allow this app to make changes to your PC? [Image: User Account Control dialog box]	Click Yes to open the application and to allow the installation. By default, the notification is displayed. Select Change when these notices appear to disable this notification for all applications. Follow the on-screen information to disable this notification.

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