RetinaVue™ Network Software Application Installation Instructions
Software version 3.7.XX
Legal Statement and Copyright
© 2020 Welch Allyn. All rights are reserved. To support the intended use of the product described in this publication, the purchaser of the product is permitted to copy this publication, for internal distribution only, from the media provided by Welch Allyn. No other use, reproduction, or distribution of this publication, or any part of it, is permitted without written permission from Welch Allyn.
Legal Statement. Welch Allyn, Inc. (“Welch Allyn”) assumes no responsibility for any injury to anyone that may result from (i) failure to properly use the product in accordance with the instructions, cautions, warnings, or statement of intended use published in this manual, or (ii) any illegal or improper use of the product.
Welch Allyn is a registered trademark of Welch Allyn.
Software in this product is Copyright 2020 Welch Allyn or its vendors. All rights are reserved. The software is protected by United States of America copyright laws and international treaty provisions applicable worldwide. Under such laws, the licensee is entitled to use the copy of the software incorporated with this instrument as intended in the operation of the product in which it is embedded. The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not a sale of the software or any copy of the software; all right, title, and ownership of the software remain with Welch Allyn or its vendors.
This product may contain software known as “free” or “open source” software (FOSS). Hill-Rom uses and supports the use of FOSS. We believe that FOSS makes our products more robust and secure, and gives us and our customers greater flexibility. To learn more about FOSS that may be used in this product, please visit our FOSS website at hillrom.com/opensource. Where required, a copy of FOSS source code is available on our FOSS website.
PATENTS / PATENT hillrom.com/patents.
May be covered by one or more patents. See above Internet address. The Hill-Rom companies are the proprietors of European, US, and other patents and pending patent applications.
For information about any product, contact Hillrom Technical Support: hillrom.com/en-us/about-us/locations/.
[Reference: DIR 80024300 Ver. B, Revision date: 2020-08]
This manual applies to the 901108 PACS MEDICAL IMAGE SYSTEM
Welch Allyn, Inc. 4341 State Street Road Skaneateles Falls, NY 13153 USA hillrom.com
Authorized Australian Sponsor Welch Allyn Australia Pty. Ltd. Unit 4.01, 2-4 Lyonpark Road Macquarie Park, NSW 2113 Phone 1800 650 083
About this guide
These Installation instructions are for medically qualified, trained healthcare professionals. Secondary intended users include biomedical personnel, IT professionals, and both Welch Allyn and third-party service personnel.
The Welch Allyn RetinaVue Network software is a web-based system application intended for use in storing, managing, and displaying patient data, diagnostic data, and images from computerized diagnostic instruments. Original and enhanced images can be viewed by trained healthcare professionals. Prescription use only.
There are no known contraindications.
Computer system requirements
| Item | Requirement description |
|---|---|
| Configuration | Tower or desktop computer preferred; laptop or tablet |
| CPU | 1 GHz (or equivalent) minimum, 2 GHz or greater recommended |
| Hard disc | 150 MB free HHD space, 16 GB free HHD space or greater recommended¹ |
| RAM | 2 GB minimum, 4 GB recommended |
| Monitor resolution | 1280 x 720 recommended |
| Ethernet Port | RJ-45 |
| Ports | 2 USB, 2.0 port or greater |
| Operating system | Windows 8.1 64-bit, Windows 10 with latest SP |
| Web browser |
|
| High-speed Internet connection | Broad-band Internet connection (minimum download speed 1.5 Mbps) |
| Transport Security | Ability to connect to www.retinavue.net with TLS 1.2 |
| Firewall | Ability to connect to www.retinavue.net on ports 80 and 443 with RetinaVue Network.exe Allows the submittal of captured images from the client to the Welch Allyn RetinaVue Network Web Server |
| Certificates | Go Daddy Root certificate Authority installed on the computer Allows secure/protected communication between the client and the Welch Allyn RetinaVue Network Web Server This is usually installed by default on the supported Windows Operating system for this product. Contact your IT department for questions and issues. |
¹This is space required to install the RetinaVue Network software application and to store exams while running. See Microsoft System requirements for your Operating System.
IT Network Security
Computers used to connect to RetinaVue Network Customer Portal or used to download the RetinaVue Network software application should be set up and maintained following IEC 80001 or similar IT Network security practices. These include:
- physical security of the computer and any connected peripherals to prevent theft, tampering, unauthorized use, or unintended disclosure of private data shown on the computer screen
- individual user authentication using strong passwords and, if possible, some form of multi-factor authentication
- idle-session timeouts with either screen locking or automatic logout
- user access rights/permissions limited to those required for the user's assigned role
- timely installation of all computer and operating system vendor's security patches and updates
- anti-virus, anti-malware, and/or intrusion detection/prevention software from a trusted vendor installed and regularly updated
- periodic system backups, with regular testing of system recovery procedures
- secure network connection, either wired or wireless. Wired network connections should be physically secured and/or protected by 802.1X network access control and/or IPsec. Wireless network connections should use WPA2-PSK or WPA2- Enterprise security with strong username/password or X.509 certificate-based authentication.
Customers should only download the RetinaVue Network software application directly from the RetinaVue Network Customer Portal (secure website).
New RetinaVue™ Network software application users
⚠️ NOTE If you have already installed the RetinaVue Network software application, please see the Existing RetinaVue™ Network software application users section for instructions about uninstalling previous software versions.
⚠️ CAUTION Exams deleted from the software cannot be recovered.
⚠️ NOTE Windows® 8.1 and 10 tablet users with a touchscreen interface, use the touch feature where the instructions indicate a mouse-click.
Installing the RetinaVue Network software application involves the distinct steps of logging in to the RetinaVue Network Customer Portal, downloading the RetinaVue Network software application for each computer that you will be using to transfer images to the RetinaVue Network, and then activating the RetinaVue Network software application for each authorized computer.
Install the .NET Framework 4.8 Installer
Pre-requisites
- If your computer does not already contain .NET Framework 4.8, or later, install the .NET Framework 4.8 Installer.
- Install the .NET Framework 4.8 before downloading the TLS 1.2 Registry file for Windows 8.1 and Windows 10.
- Install the .NET Framework 4.8 before downloading the RetinaVue Network Software Download (RetinaVueNetworkSetup-3.7.X.exe).
- Log in to the RetinaVue Network Customer Portal. Enter your User Name and Password and click Log In.
- Click Download.
- Click on the .NET Framework 4.8 Runtime Installer link to be directed to the Microsoft® .NET Framework download site to download the latest .NET Framework 4.8 Runtime Installer.
A laptop displaying the Welch Allyn RetinaVue™ Network welcome screen with options like 'New Exam', 'Incomplete Exams', 'Submitted Exam', and 'Settings'.
⚠️ NOTE The default location for downloads on the computer is the Downloads folder.
⚠️ NOTE For Windows Internet Explorer users, if prompted to Open the ndp48-web.exe file when done or to Show in folder, click Show in Folder.
⚠️ NOTE For Mozilla Firefox users, if prompted to Save File or Cancel the ndp48-web.exe file, click Save file. (The download progress appears at the top right of the browser screen.)
⚠️ NOTE For Google Chrome users, if prompted to Open the ndp48web.exe file when done or to Show in folder, click Show in Folder. (The ndp48-web.exe file appears at the bottom left of the browser screen.)
Install the TLS 1.2 Registry file for Windows 8.1 and Windows 10
Pre-requisites
- If your computer does not already contain .NET Framework 4.8, or later, install the .NET Framework 4.8 Runtime Installer. Install the .NET Framework 4.8 before downloading the TLS 1.2 Registry file for Windows 8.1 and Windows 10.
- Install the TLS 1.2 Registry file for Windows 8.1 and Windows 10 before downloading the RetinaVue Network Software Download (RetinaVueNetworkSetup-3.7.X.exe).
- Log in to the RetinaVue Network Customer Portal. Enter your User Name and Password and click Log In.
- Click Download.
- Click on the TLS 1.2 Registry file for Windows 8.1 and Windows 10 link to download the latest TLS 1.2 Registry file for Windows 8.1 and Windows 10.
A screenshot of the Welch Allyn RetinaVue™ Network login page with fields for 'User Name' and 'Password', and a 'Log In' button.
⚠️ NOTE The default location for downloads on the computer is the Downloads folder.
⚠️ NOTE For Windows Internet Explorer users, if prompted to Open the NET TLS12.reg file when done or to Show in folder, click Show in Folder.
⚠️ NOTE For Mozilla Firefox users, if prompted to Save File or Cancel the NET TLS12.reg file, click Save file. (The download progress appears at the top right of the browser screen.)
⚠️ NOTE For Google Chrome users, if prompted to Open the NET TLS12.reg file when done or to Show in folder, click Show in Folder. (The .reg file appears at the bottom left of the browser screen.)
4. After the NET TLS12.reg file finishes downloading, open Windows Explorer to locate the file in the default Download folder location. Right-click on the registry file (NET TLS12.reg) and select Run as administrator.
A context menu appears showing 'Open', 'Run as administrator', and 'Troubleshoot compatibility' options.
⚠️ NOTE If prompted by the Windows operating system to run the software or to make changes to your computer, see the Notes and tips section for further information.
5. After the NET TLS12.reg file installation completes, restart your computer.
Install the RetinaVue Network software application
- The RetinaVue Network software application installation requires Windows® Administrator privileges.
- A high-speed Internet connection is required.
- Follow the instructions from the RetinaVue Network: Registration Card, Customer Portal Quick Start Guide, and the Setup Process to create an account with the Welch Allyn RetinaVue Network and complete the registration process.
- Log in to the RetinaVue Network Customer Portal using the new User Name and Password that you entered during the initial account set up.
The RetinaVue Network software application installation requires an activation key found on the RetinaVue Network Customer Portal Download page. Tip: Copy the activation key from the Customer Portal Download page and paste it into the RetinaVue Network software application.
To acquire the RetinaVue Network software application for the computer that you will be using to transfer images to the RetinaVue Network:
- Click on the RetinaVue Network Software Download link to download the latest RetinaVue Network software application.
A screenshot of the download page showing links for 'RetinaVue Network Guide', 'Retina Vue Network Software Installation Instructions', and 'Retina Vue Network Software Download'.
⚠️ NOTE The default location for downloads on the computer is the Downloads folder.
⚠️ NOTE For Windows Internet Explorer users, if prompted to Open the RetinaVueNetworkSetup-3.7.X.exe file when done or to Show in folder, click Show in Folder.
⚠️ NOTE For Mozilla Firefox users, if prompted to Save File or Cancel the RetinaVueNetworkSetup-3.7.X.exe file, click Save file. (The RetinaVue Installer download progress appears at the top right of the browser screen.)
⚠️ NOTE For Google Chrome users, if prompted to Open the RetinaVueNetworkSetup-3.7.X.exe file when done or to Show in folder, click Show in Folder. (The RetinaVue Network Software Download appears at the bottom left of the browser screen.)
2. After the RetinaVueNetworkSetup-3.7.X.exe file finishes downloading, open Windows Explorer to locate the file in the default Download folder location. Right-click on the executable file (RetinaVueNetworkSetup-3.7.X.exe) and select Run as administrator.
A context menu appears showing 'Open', 'Run as administrator', and 'Troubleshoot compatibility' options.
3. Click Install.
⚠️ NOTE While the application can be opened by clicking on the RetinaVueNetworkSetup-3.7.X.exe file, Welch Allyn does not recommend this method because the Windows operating system may prevent a complete installation.
⚠️ NOTE If the Microsoft .NET Framework 4.8 and Visual C++ 2013 are previously installed as part of your computer's Windows operating system, the installer recognizes these applications. However, if the Install wizard needs to install these applications the installation will take an additional 5 to 10 minutes depending upon your network connection speed and traffic.
4. After the software installation is complete, click Launch on the Installation completed successfully! screen.
5. Enter your RetinaVue Network Software Activation Key from the RetinaVue Network Customer Portal Download page into the RetinaVue Network software application. (See example screens from the Customer Portal Download page and the RetinaVue Network software application.)
The RetinaVue™ Network activation screen prompting for an activation key, with fields for the key and 'Next' and 'Back' buttons.
⚠️ NOTE A red border around the data entry field indicates that data needs to be entered or that there is a data entry issue. The red border disappears once the activation key is correctly entered in the right character length and format.
⚠️ NOTE Hover the mouse over the data entry field to display tool tips about the nature of the data entry issue. (i.e., Activation key cannot be empty.)
6. Click Next.
7. Select your clinic where you will be using the software by highlighting the clinic.
The RetinaVue™ Network activation screen showing a list of medical centers (Medical Center 1, 2, 3) with addresses, and a prompt to select the clinic.
⚠️ NOTE If multiple clinics appear in the list, you might have to use the scroll bar to move down through the list to see your clinic.
8. Select the state where the exams will take place.
⚠️ NOTE If the exams take place in the same state as the clinic, click Yes and proceed to the next step. If the exams do not take place in the same state as the clinic, click No and use the drop-down menu to choose your state.
9. Select the camera from the drop-down menu.
10. Click Next to restart the software with the new settings. Click OK.
A dialog box states 'RetinaVue™ Network was activated successfully and will now restart.' with an 'OK' button.
Existing RetinaVue™ Network software application users
⚠️ NOTE Windows® 8.1 and 10 tablet users with a touchscreen interface, use the touch feature where the instructions indicate a mouse-click.
Deactivate previous versions of the RetinaVue Network software application
- Click Settings.
A screenshot of the RetinaVue™ Network main screen showing options including 'Settings'.
- Click Advanced.
A screenshot of the RetinaVue™ Network Settings menu with options: 'General', 'Contacts', 'Camera and Network', 'Advanced'.
3. Click Deactivate to remove the RetinaVue Network from the computer.
The RetinaVue™ Network Advanced Settings screen with options to 'Import' and 'Deactivate'.
4. Click Yes at the dialog box: "This action cannot be undone. Are you sure you want to deactivate RetinaVue™ Network?"
A dialog box asking 'This action cannot be undone. Are you sure you want to deactivate RetinaVue™ Network?' with 'Yes' and 'No' buttons.
5. Click OK at the dialog box: "RetinaVue™ Network has been deactivated and will now close."
A dialog box stating 'RetinaVue™ Network has been deactivated and will now close.' with an 'OK' button.
Uninstall previous versions of the RetinaVue Network software application
Pre-requisites
- Clear out pending exams by submitting the exams or by deleting the exams.
- Uninstall the current RetinaVue Network software application from each computer that you use to transfer images to the RetinaVue Network.
- Windows 8.1: Right-click on the Start Menu > Programs and Features. Select the RetinaVue Network software application by highlighting it. Click Uninstall and then click Yes.
- Windows 10: Right-click on the Start Menu > Programs and Features. Select the RetinaVue Network software application by highlighting it. Click Uninstall and then click Yes.
The RetinaVue™ Network uninstallation screen showing options to remove the software, with a checkbox for 'Remove log files and folder'.
⚠️ NOTE Allow the Windows versions of Microsoft Visual C++ 2013 Runtime Libraries (x86) and Microsoft .NET Framework 4.8 to remain on each computer that you use to transfer images to the RetinaVue Network.
⚠️ NOTE If prompted by the Windows operating system to run the software or to make changes to your computer, see the Notes and tips section for further information.
Update the RetinaVue Network software application
Installation Pre-requisites
- The RetinaVue Network software application installation requires Windows® Administrator privileges.
- A high-speed Internet connection is required.
- Follow the instructions from your original RetinaVue Network registration e-mail containing the information to access the RetinaVue Network Customer Portal or follow this link: https://www.retinavue.net/RN_CustomerPortal/.
- If your computer does not already contain .NET Framework 4.8, or later, install the .NET Framework 4.8 Runtime Installer. Install the .NET Framework 4.8 before downloading the TLS 1.2 Registry file for Windows 8.1 and Windows 10.
- Install the TLS 1.2 Registry file for Windows 8.1 and Windows 10 before downloading the RetinaVue Network Software Download (RetinaVueNetworkSetup-3.7.X.exe).
To acquire the RetinaVue Network software application for the computer that you use to transfer images to the RetinaVue Network:
- Log in to the RetinaVue Network Customer Portal. Enter your User Name and Password and click Log In.
A screenshot of the Welch Allyn RetinaVue™ Network login page with fields for 'User Name' and 'Password', and a 'Log In' button.
- Click Download.
Click on the RetinaVue Network Software Download link to download the latest RetinaVue Network software application.
A screenshot of the download page showing links for 'RetinaVue Network Guide', 'Retina Vue Network Software Installation Instructions', and 'Retina Vue Network Software Download'.
3. After the RetinaVueNetworkSetup-3.7.X.exe file finishes downloading, launch the application. Right-click on the executable file (RetinaVueNetworkSetup-3.7.X.exe) and run as administrator.
A context menu appears showing 'Open', 'Run as administrator', and 'Troubleshoot compatibility' options.
⚠️ NOTE If prompted by the Windows operating system to run the software or to make changes to your computer, see the Notes and tips section for further information.
4. Click Install.
5. After the software installation is complete, click Launch on the Installation completed successfully! screen.
Notes and tips
To correct an error, follow these instructions or contact Hillrom Technical Support: hillrom.com/en-us/about-us/locations/.
Windows operating system messages during uninstall of previous software
| Screen/message | Solution |
|---|---|
| Windows 8.1 Do you want to allow the following program to make changes to this computer? | Click Yes to allow the software removal. By default, the notification is displayed. Select Change when these notices appear to disable this notification for all applications. Follow the on-screen information to disable this notification. |
| Windows 10 Do you want to allow this app to make changes to your PC? | Click Yes to allow the software removal. By default, the notification is displayed. Select Change when these notifications appear to disable this notification for all applications. Follow the on-screen information to disable this notification. |
A Windows User Account Control dialog asking 'Do you want to allow the following program to make changes to this computer?' or 'Do you want to allow this app to make changes to your PC?' with 'Yes' and 'No' buttons.
Windows SmartScreen messages
A 'Windows protected your PC' screen indicating that an unrecognized app is being prevented from starting, with options like 'More info' and 'Run anyway'.
Windows operating system messages during installation of the new software
| Screen/message | Solution |
|---|---|
| Windows 8.1 Do you want to allow the following program to make changes to this computer? | Click Yes to open the program and to allow the installation. By default, the notification is displayed. Select Change when these notices appear to disable this notification for all applications. Follow the on-screen information to disable this notification. |
| Windows 10 Do you want to allow this app to make changes to your PC? | Click Yes to open the application and to allow the installation. By default, the notification is displayed. Select Change when these notifications appear to disable this notification for all applications. Follow the on-screen information to disable this notification. |
A Windows User Account Control dialog asking 'Do you want to allow the following program to make changes to this computer?' or 'Do you want to allow this app to make changes to your PC?' with 'Yes' and 'No' buttons.
