Medical Alert Device Buyer's Guide

Home Systems

MGHome Cellular

Includes an interchangeable Help Button that can be used with an included Necklace and Wristband in either black or white.

MGHome Landline

A cost-efficient medical alert system that connects to your landline and keeps you safe both in and around your home for less than $1 a day.

On-the-Go Systems

MGMini

The MGMini is the smallest, lightest, & most powerful mobile alert device there is, designed for your comfort & freedom.

• Nationwide GPS coverage
• Shower-proof
• False-alarm friendly
• Measures activity
• Up to 5 days of battery life
• Wearable as a necklace or on a belt clip

MGMinilite

Experience simplified safety on the go with our discreet, one-button wrist wearable. It offers activity tracking and 2-way communication wherever you are, powered by 4G LTE.

MGMove

Stay safe and connected wherever you go with our advanced watch, offering weather updates, activity tracking, optional reminders, and instant access to help.

All our devices offer a fall detection feature as an optional add-on.

Why a Medical Alert System?

Medical alert systems can keep you and your loved ones safe and connected wherever life takes you.

Choosing a medical alert system is an important decision that can provide peace of mind and independence for you or someone you care about. While there are many options out there, it's helpful to know what to look for to find the best fit for your lifestyle and needs.

At Medical Guardian, friendly and knowledgeable Life Safety Consultants are available to help answer your questions and guide you through the process. A simple list of questions is provided to help you make your choice, so you can feel confident and informed every step of the way.

Making informed decisions is the first step toward living life with confidence and independence!

Prices

For many members, price is their biggest concern when looking for a medical alert system.

A low price doesn't always mean the best service. A low price can also be a sign of hidden fees or potential scams. Always ask the following:

Questions to Consider:

1) Do you have to sign a contract to get started?

Contracts can be tricky with legalese that may be misunderstood. There may be clauses that obligate you to commit to service for a specific amount of time, or that have hidden fees attached. If a medical alert company insists on a contract, it is recommended to have a lawyer review the fine print before committing.

2) Is there a sign-on bonus or benefits?

A sign-on bonus and/or benefit package can lower your monthly cost by providing a month of free service and/or complimentary accessories such as lockboxes or extra buttons. A sign-on package saves money in the long run, making medical alert systems and services more accessible.

3) What is the charge for activation?

An activation fee is typically a hidden charge discovered after purchase. Many companies offering low rates for their medical alert systems add an activation fee upon purchase.

4) What are your billing cycles like?

Many people prefer options for their billing cycles. Medical Guardian offers a month-to-month payment plan, a quarterly payment plan, and an annual payment plan, allowing people to pay as they see fit. Most companies offer discounts for members willing to pay for one year in advance.

5) Refunds on long-term payments?

If a long-term payment is made for a year upfront, it's important to understand the refund policy if cancellation is needed before the year is up. This ensures you don't lose money in the long term. Medical Guardian issues prorated refunds for unused services.

The Medical Guardian Advantage

• Flexible Billing
• No Activation Fee
• No Hidden Fees

Monitoring

Our 24/7 medical monitoring is provided by trained personnel in our 100% US-based (never out-sourced!), UL-Certified monitoring centers.

Monitoring services are at the heart of the medical alert business.

It is important to learn about the monitoring centers that medical alert device companies work with to ensure the best possible post-purchase experience. A UL-Certified monitoring center should be a priority. A UL-Certified Center is recognized by Underwriters Laboratories as having met the highest standards for safety and reliability.

Questions to Consider:

1) Where is the monitoring center located?

If a monitoring center is located outside of the US, it might cut costs, but it may not provide the best service. Response needs to be lightning fast, and operators must speak clearly without language barriers. When monitoring services are outsourced overseas, these amenities are not guaranteed.

2) What if my parents speak another language?

This is a common question. Some medical alert companies employ multilingual translators at their monitoring centers, but this is not universal. If your family requires multilingual options, be sure to ask this question before purchase.

Benefits of US-Based Services

• Lightning Fast Speed
• Clear, Capable Communicators
• Available Multilingual Operators

Support

A majority of your experience with a medical alert company will happen post-purchase. Member service and support play significant roles in that experience. If a stress-free member service experience is valuable, consider asking medical alert companies the following questions.

Questions to Consider:

1) Is the member service team in-house?

A company that outsources its Member Service department may not have control over how members are handled. This can lead to long wait times, rude representatives, or being passed around instead of getting answers. A company that prioritizes the member experience is worth the investment.

2) Will your medical history be included in your profile?

While no company can require you to provide your medical history, it is highly recommended to inquire if they offer this option. In an emergency, every second counts, and having your medical history on file can significantly aid in recovery.

Features

Since the equipment is the main component of a medical alert service, it's important to ensure it's reliable and durable to give you the confidence to live independently.

Questions to Consider:

1) Is there a warranty on the equipment?

When choosing a medical alert system, it is reassuring to know the equipment is backed by a warranty. A warranty ensures coverage for malfunctions, defects, or battery issues over time. Without this protection, unexpected repair or replacement costs can add up. Asking about warranties provides confidence in your purchase and long-term peace of mind.

2) Is there a lockbox offered for purchase?

A lockbox is a valuable accessory offered as an add-on by many companies. A lockbox is a secure box kept outside your home. With a chosen lock combination, it houses a spare set of keys, preventing emergency responders from needing to break down your door. A lockbox can protect your home from unnecessary damage and save money.

3) Is there a back up battery in case of power outages?

Just as accidents can happen unexpectedly, so can power outages due to extreme weather like storms, hurricanes, or earthquakes. Losing power should not mean losing your connection to an emergency monitoring center. A backup battery can keep you protected in a potentially scary situation.

4) Is there a time-saving self service portal?

An outlet to manage, update, and reference device information empowers both caregivers and members. An easy-to-use, well-designed portal or app allows users to take matters into their own hands, saving time and easing processes. Connecting users also helps reduce feelings of isolation and keep loved ones informed. Medical Guardian's online app and portal are designed for this purpose, helping members live life without limits.

The Medical Guardian Advantage

• Lockbox Available
• Backup Battery
• Warranty + Support

Installation

Installation of your medical alert system is a crucial part of the process. If you can't install it, you can't use it to keep you protected.

Questions to Consider:

1) Can I install the unit myself?

The ability to self-install and activate your device provides flexibility and convenience, ensuring a quick and easy start. A company offering self-installation empowers you to take control of your safety without needing in-home assistance. If a company is pushy about in-home installation, ask questions to confirm the process aligns with your needs and is not a scam.

2) Will I be provided installation support?

Will your company provide support if help is needed with the installation process? Most companies offer member support over the phone to guide you through the installation and testing process.

The Medical Guardian Advantage

• Self Installation
• Phone Support
• Support Site

Third Party Reviews

Reviews from third-party sites and existing members are great ways to gauge the kind of experience you might have with a medical alert provider.

Testimonials:

• William J.: "Gives me a huge sense of relief when my family isn't around."
• Elizabeth J.: "I'm much more comfortable in my home knowing I can get help easily if I need to."
• LaRita H.: "I am so impressed by the service, reaction time and overall product. Feeling safer."

Questions to Consider:

1) Are there member reviews on third party websites?

Member reviews are the best way to get a feel for a company before making a purchase. Third-party review sites are not involved with medical alert companies directly, so their reviews are unbiased and truthful.

2) Is there an A+ Rating with Better Business Bureau?

The BBB has been helping keep businesses honest since 1912. An "A+" rating means the bureau has granted a company 97 points or more. The grade represents the BBB's confidence that the company operates in a trustworthy manner and will make a good-faith effort to resolve member complaints.

Medical Guardian is proud to be rated #1 across leading independent reviews, including MedicalAlert, Reviews.com, 10 TopTenReviews, and Top10.com.

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