Medical Guardian Home Guardian Owner's Manual: Setup, Features, and Safety

About Your Home Guardian

What's in the Box

The Home Guardian system includes:

Home Guardian Cellular Base Station
Neck Pendant (with lanyard)
Wrist Band

Each component includes an LED light indicator.

Product Details: Home Guardian Base Station

A Signal Strength Indicator: Green bars indicate signal strength; blue bars indicate volume level.
B Emergency Button: Press to connect with an emergency operator. ?
C Volume Control (+/-): Tap '+' to increase volume, '-' to decrease. Volume controls temporarily turn green signal bars blue.
D Test Icon: Press monthly to test signal strength and ensure functionality. ?
E Battery Charge Indicator: Shows the state of charge of the base station's backup battery. ?
F On/Off Switch: Located on the back of the device to turn it on or off. ?
G Speaker + Microphone: Integrated unit for communication with the operator. ?
H Reset Button: For device reset in case of technical difficulties. ?

Connecting Your Base Station

1. Select a Location

Place the Base Station near an electrical outlet, ideally in a central area of your home such as the living room, family room, or kitchen.

2. Plug in the Power Cord

Connect the power cord to the Base Station and then to an electrical outlet. Please Note: Do not plug into an outlet controlled by a light switch to avoid accidental power-offs. Keep the area around the Base Station clear of objects and away from noisy appliances.

2. Turn On Your Base Station

Use the ON/OFF switch on the back. The Emergency and Reset buttons should illuminate within 10 seconds. If setup is correct, the Base Station will announce "system ready" within 60 seconds. Verify cellular network connection via green signal strength bars. Adjust volume using the '+' and '-' icons if needed.

3. Testing Your System

To test on battery backup: Unplug the AC power. Touch and hold the TEST icon (?) until you hear "user auto-test" (approx. 6 seconds). Follow prompts to press the Emergency Button or Pendant. The Base Station will announce "test call sent to Emergency Response Center." A successful test will be confirmed with "thank you for testing your device." A failed test will announce "user auto-test failed." Contact Technical Support if needed. Remember to plug the power back into the AC outlet after testing.

Model Number: CBS5-01

FCC ID: XPY1EHQ24NN, PXTCBS5-01

IC: 8595A-1EHQ24NN, CAN ICES-3(B)/NMB-3(B)

Made in Malaysia.

Cellular Base Station Voice Guidance

Your Base Station provides voice announcements for system status:

Announcement	Condition / Explanation
"System Ready"	Base Station ON/OFF switch turned on. Ensure connection to an electric outlet for battery backup.
"Power not detected" or "Power detected" (when electricity is reconnected)	Check if the Base Station is correctly plugged into an electrical outlet.
"Low Battery"	Check if the Base Station is correctly plugged into an electrical outlet or running on battery backup.
"Call in Progress"	Alarm is being sent to the Emergency Response Center.
"Please stand by for operator"	Respond to the Emergency Operator's call via the device speaker.
"Fall Detected - Press and hold Button to Cancel"	Occurs for approx. 20 seconds, allowing time to cancel the alarm by pressing and holding the button for 5 seconds.
"Alarm Canceled"	Alarm has been canceled.

If your Home Guardian fails to place a call during testing, contact Customer Care at 1 (800) 313-1191.

Important Safety Information

Keep cords away from heat sources and sharp edges.
Keep electrical cords away from areas where someone could trip over them.
Use caution when handling electrical cords. Never install electrical cords during a lightning storm.
Do not use any attachment or accessory not intended for this system.
Do not block the Base Station's microphone, as this affects communication with the Emergency Response Center.
During a power outage, the Base Station's battery backup lasts up to 24 hours after a 3-hour charge.
The Wrist Button and/or Neck Pendant operate within an approximate range of 1400 feet from the Base Station, depending on home construction.
If the LED on your pendant flashes amber, the battery is low. Contact Medical Guardian for a replacement.
Help Buttons (Neck Pendant, Wrist Button, Fall Detection Button) are waterproof and suitable for shower use.
Do not put the Neck Pendant or Wrist Button through a clothes washer or dryer. Do not attempt to dry them in a microwave or oven.

WARNING: Strangulation and choking hazard. The Neck Pendant lanyard is designed to break away when tugged. However, serious injury or death can still occur if the cord becomes entangled or stuck on objects. ⚠️

Home Guardian FAQs

How do I call for help?

Press your Neck Pendant, Wrist Button, or the red Emergency Button (?) on your Base Station.

What happens if I push the button but I can't speak?

If you are unable to speak or be heard, it will be assumed an emergency. Emergency Response will be notified on your behalf, along with your personal contacts.

If I accidentally set off the alarm, what do I do?

Notify the Emergency Operator when they respond that it is a "false alarm." The operator will disconnect, and no further action will be taken.

How will Emergency Response get into my home?

Rescue personnel follow procedures that may include authorized entry. It is recommended to purchase a "lock box" for your house key. The lock box code can be stored on your account for emergency personnel. Contact Customer Service if you have your own lock box.

How far from the Base Station do Help Buttons work?

Help Buttons are designed to work at an approximate range of 1400 feet from the Base Station, depending on your home's size and construction.

What happens if I push my Help Button but cannot get to the Base Station?

Stay where you are. An Emergency Operator will attempt to communicate via your Base Station. If you are not heard, an emergency will be assumed and Emergency Response notified.

Why is the Emergency Operator having trouble understanding me?

The Base Station microphone is sensitive and picks up surrounding noises. Move to a quieter area to improve call quality.

Why is my Help Button not activating my Base Station?

Press the Emergency Button firmly in the center. A small red light should flash. Check if the Help Button is within range of the Base Station. For persistent issues, call Technical Support.

What if I move to a different home, or my personal information has changed?

Please contact Customer Service with any changes to your personal information (address, phone number). Call one week before moving to confirm service availability.

What if I spend part of the year in another home?

Service can be transferred to your new location. Call one week before your move to arrange this.

Is the lanyard adjustable?

Adjustable Lanyard: Features 2 connectors (cone and pear shaped). Adjust length by pulling the top string.
Magnetic Lanyard: Non-adjustable, available upon request.

Can a magnetic lanyard cause interference with a pacemaker or other medical device?

Consult your medical device manufacturer. Medical Guardian Help Buttons do not interfere with pacemakers.

Can I replace the Neck Pendant cord?

Yes, the Neck Pendant works with most chains or cords. However, using non-provided cords may increase the risk of choking.

Can I replace the Wrist Button band?

Yes, you may replace the Wrist Button band with a standard watch band.

Can I speak into my Help Button?

No, communication is only through the Base Station. Help Buttons do not have speakers or microphones.

Does the Wrist Button strap contain any latex?

No, the strap is silicon-based and latex-free.

Customer Service

Medical Guardian is available to help with your questions and support needs.

Contact Information

Phone: 1 (800) 313-1191
Hours: Monday - Friday, 9:00 AM - 8:00 PM (Eastern Standard); Saturday, 9:00 AM - 5:00 PM (Eastern Standard)
Support Website: medicalguardian.com/support
Email: customercare@medicalguardian.com

Share Your Experience

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Medical Guardian Home Guardian Owner's Manual