AudioCodes 445HD IP Phone with Microsoft® Skype™ for Business

Quick Guide

1. Before Installing

Congratulations on purchasing your AudioCodes 445HD IP Phone! Note: Skype for Business also applies to Lync™. Before you begin using the phone, make sure the following items are included in the shipped box:

445HD IP Phone
AC power adapter (optional)
Cat 5e Ethernet cable
Phone base stand
Handset
Handset cord
Wall-mounting screws

2. Physical Description

The AudioCodes 445HD IP Phone features a color screen, a full alphanumeric keypad, and several function keys. Key areas are labeled: Programmable Keys, Softkeys, Navigation Control, Volume Keys, Mute Key, Headset Key, Speaker Key, Microphone, Screen, 1-12 Function Keys / Speed Dial Buttons, Speed Dial Contacts, MENU Key, VOICEMAIL Key, CONTACTS Key, REDIAL Key, TRANSFER Key, and HOLD Key.

3. Cabling the Phone

⚠️ Warning: Prior to connecting power, refer to the Compliancy and Regulatory Information document at www.audiocodes.com/library.

Connect the short, straight end of the phone cord to the handset and the longer straight end of the cord to the handset jack on the phone.
(Optional) Connect the RJ-9 headset jack to a headset.
Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router) with a CAT 5 / 5e Ethernet cable.
Connect the RJ-45 PC port to a computer with a CAT 5 / 5e straight-through Ethernet cable.
Connect the connector tip of the AC power adapter to the phone's DC 12V power socket and connect the two-prong AC adapter directly to the electrical wall outlet. When the phone powers up, all the LEDs momentarily light up.

Diagram showing the rear and side ports of the AudioCodes 445HD IP Phone, including LAN, PC, Handset, and Headset jacks. Accessories shown include a power adapter, Ethernet cable, handset, and headset.

4. Attaching Stand to Phone

For instructions on assembling the stand, scan the QR code or visit https://www.youtube.com/watch?v=oGe9STB9lFE.

Desktop mounting: Slide stand's outer rails (A) onto phone's outer notches (A).
Wall mounting: Slide stand's middle rails (B) onto phone's inner notches (B).

Illustrations showing how to attach the phone stand. One shows the desk mount attached to the phone's outer notches (A). Another shows the wall mount attached to the phone's inner notches (B). A detail shows a button on the phone that needs a pointed object to detach the stand.

5. Signing in

To sign in with the Skype for Business client, see the 445HD IP Phone User's Manual.

To sign in with your PIN:

Press the Sign in softkey (when the phone is offline).
Scroll down and select Switch sign-in method.
Enter your phone number and PIN number, and press Sign in.

Phone screen displaying 'Offline' status with the current date and time, and the 'Sign In' softkey.

To sign in with your username and password (default method):

Press the Sign in softkey (when the phone's screen is in idle mode).
Enter your sign-in address (SIP address). Use the '1' key for a period (.), and repeat-press for '@' or '-'. Press 'Clear' to edit. Use the navigation control to scroll.
Scroll down and enter your domain\username (e.g., company\mike). Use the '#' key to select character cases (abc, ABC, Abc) or numbers (123). Use the '1' key for '\'.
Scroll down and enter your user password (obtain from IT), and press Sign in.

To sign out: Press the Status softkey when the screen is in idle mode, and then press Sign out.

6. Changing your Presence Status

To change your presence: Press the Status softkey (idle screen mode), scroll down to the required presence, and then press the Select softkey.
To set Skype for Business server to automatically update presence: Press the Status softkey (idle screen mode), and then select Reset.

Phone screen showing presence options like 'Meet now', 'Missed', 'Forward', 'Status', with the current date and time.

7. Basic Phone Operation

To make a call: Enter a phone number and press the Dial softkey. To call a contact: Press the CONTACTS hard key, find the contact, and press the Dial softkey.
To redial a number: Press the REDIAL key, select a number, and press the Dial softkey.
To answer a call: Pick up the handset, or press the speaker or headset key.
To place a call on hold and make another call: Press the HOLD hard key, select 'New Call' from the Call Menu, enter the phone number, and press the Dial softkey. To return to the held call, navigate to it and press the Resume softkey.
To mute yourself: Press the mute key. Press again to unmute.
To transfer a call: During a call, press the TRANSFER key, enter the transfer number, and press the Transfer softkey.
To forward incoming calls to another phone: When the screen is in idle mode, press the Forward softkey, scroll to 'Forward to a Number', enter the number, and press the Start softkey. To deactivate, press Forward softkey and select 'Do not forward calls'.
To define a Speed Dial: Long-press a Function Key (1-12) until the Function Key #n screen appears. Use the navigation button to select 'Speed Dial+BLF', enter the phone number and label, then Save.

8. Connecting to a Router via Wi-Fi

The phone can connect to a router via Wi-Fi for VoIP calls in a LAN/Cable-free environment. You can connect by pressing the Wi-Fi icon in the main menu or navigating to 'Settings' > 'Wi-Fi'.

9. Enabling / Disabling Wi-Fi Capabilities

Setting Wi-Fi to On provides options in the phone's Settings > Wi-Fi menu:

On/Off option – to enable / disable Wi-Fi.
Connected Network status if already connected.
List of all available networks.
Option to configure another network.

Screenshots of the phone's Wi-Fi interface showing 'Disabled' status, 'Connected Network' status, and a list of available networks with signal strength indicators and security types (WEP, WPA2, Open).

10. Configuring Wi-Fi Network Parameters

Users can configure a new Wi-Fi connection using one of two options:

By choosing one of the available networks from the list.
By setting another network 'manually'.

Screenshots of the Wi-Fi configuration process. One shows 'Searching for networks...', and another shows the 'Connect to Network3' screen prompting for a password and auto-reconnect settings. A third shows the 'Add Wi-Fi Network' screen with fields for Security (e.g., WPA2), Password, and Auto reconnect.

11. Supported Authentication Methods

Open, no password
Shared, encryption type WEP
WPA Personal, encryption type AES or TKIP
WPA2 Personal, encryption type AES or TKIP
WPA Enterprise, encryption type AES or TKIP
WPA2 Enterprise, encryption type AES or TKIP
802.1x, encryption type WEP

12. Status

The Device Status > Wi-Fi screen provides basic information:

Network name
Authentication method

Note: An icon indicating Wi-Fi signal strength is displayed on the screen's upper bar. Select the icon to open the Wi-Fi Network Info screen. If a Wi-Fi connection is established, it will be used even if a LAN connection exists.

Phone screen displaying 'Wi-Fi Network Info' with Network Name (e.g., Network 3), Security (WPA2), and Speed (e.g., 192Mbps).

13. Configuring Bluetooth

The Bluetooth interface connects the phone to a wireless headset or speaker.

To pair and connect a remote Bluetooth device:

Press the phone's MENU hard key and select the Administration option.
Enter the administrator's password.
In the Administration screen, select the Bluetooth Settings option.
In the Bluetooth Settings screen, select the Bluetooth Scan option.
The system starts to automatically 'scan' for unpaired devices.
Wait for the scan to finish.

Screenshots of the phone's interface: 1. The main menu showing options like 'CALL LOG', 'FAVORITES', 'SETTINGS', 'ADMINISTRATION'. 2. The 'Administrator password' input screen. 3. The 'Administration' screen with 'Bluetooth Settings' highlighted. 4. The 'Bluetooth Settings' screen with 'Bluetooth Scan' highlighted. 5. The 'Scanning...' screen displaying a list of detected Bluetooth devices and their MAC addresses.

Screenshots of the phone's Bluetooth interface. One shows 'Scan finished!' with a list of devices. Another shows a list of Bluetooth devices including 'Jabra SPEAK 510 USB' and 'MateBook', with options to 'Pair', 'Connect', 'Unpair', 'Disconnect'. A subsequent screen shows a device as 'Paired' and another as 'Connected'.

Note: The system does not start scanning automatically if there are PAIRED devices in the list. To scan 'manually', press the Scan key in the uppermost right corner of the screen.

FCC WARNING

FCC Guidelines for Human Exposure: This equipment complies with FCC radiation exposure limits for an uncontrolled environment. It should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
This product contains no user-serviceable components and must be used with approved antennas only. Any changes or modifications will invalidate regulatory certifications.
AudioCodes Ltd., 1 Hayarden St Airport City Lod Israel, declares that the 445HD IP phone complies with FCC CFR47 Part 15 Rules, subject to two conditions: this device may not cause harmful interference, and it must accept any interference received.
For questions or problems, contact AudioCodesInc at 200 Cottontail Lane Suite A101E, Somerset NJ 08873. Tel: +1-732-469-0880, Fax: +1-732-469-2298, Email: glenn.wilder@audiocodes.com.
Note: This equipment has been tested and found to comply with Class B digital device limits per FCC Rules, designed for reasonable protection against harmful interference in residential installations. It generates, uses, and radiates radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. If interference occurs, try measures such as reorienting the antenna, increasing separation, or using a different circuit. Consult a dealer or technician for help.

Notice Information

Information in this document is believed to be accurate and reliable at printing. However, due to product improvements, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor accept responsibility for errors or omissions. Updates can be downloaded from https://www.audiocodes.com/library/technical-documents.

This document is subject to change without notice.

Date Published: December-13-2018

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