Denon Home Sound Bar 550 Quick Start Guide

Before You Begin

Make sure you have the following items in working order:

• Wi-Fi router ?
• Internet connection
• Apple iOS, Android, or Kindle mobile device connected to your network
• TV

Step 1: Unpack

Carefully unpack your Denon Home Sound Bar 550 and accessories from the box.

[Illustration: Denon Home Sound Bar 550 and its accessories being removed from packaging.]

Step 2: Place

Place the sound bar centered under your TV and flush with the front edge of your cabinet.

[Illustration: Sound bar positioned under a TV on a cabinet.]

Optional: Wall Mounting

Refer to the included wall mount template if you wish to wall mount your sound bar under your TV.

To Wall Mount:

• Ensure sufficient room below your TV for mounting.
• Use a level to align and tape the template on the wall at the desired location.
• Mark the location of mounting holes with a sharp tool.
• Install appropriate mounting hardware (not included) for your wall type at the marked locations.
• Attach the supplied wall mount spacers to the sound bar.
• Install the sound bar onto the mounting hardware and ensure it is secure.

Step 3: Connect

Connect the power cord to the sound bar and a wall outlet.

[Illustration: Power cord connecting the sound bar to a wall outlet.]

Optional: Wired Network Connection

If connecting to a wired network, use an Ethernet cable (sold separately) between the sound bar and your router. Do not connect the Ethernet cable if you are using a wireless network.

[Illustration: Ethernet cable connecting the sound bar to a router.]

Step 4: Control

1. Download the HEOS App: Go to the Apple App Store, Google Play, or Amazon App Store and search for "HEOS" to download and install.

   [App Store download button graphic]

   [Google Play download button graphic]

2. Launch the HEOS App: Follow the instructions within the app.

   [Illustration: Mobile phone screen showing the HEOS app interface with a finger tapping an icon.]

Step 5: Add Sound Bar

1. In the HEOS App, navigate to the Music tab and select the Settings icon ⚙️.
2. Select "My Devices".
3. Choose your Denon Home Sound Bar 550 from the list.
4. Select "Setup Assistant" and follow the on-screen instructions.

Enjoy!

Owner's Manual

For more information, visit www.denon.com.

Refer to the Online Manual for other functions and operation procedure details: manuals.denon.com/DenonHomeSB550/EU/EN/

Streaming Music from Your Mobile Device

Using Bluetooth

1. Activate the Bluetooth setting on your mobile device.
2. Press and hold the Bluetooth button ⬢ (located on the remote control or rear panel) for about 3 seconds until the front status light flashes green.
3. Select "Denon Home Sound Bar 550" from the list of available Bluetooth speakers on your mobile device.
4. Play music using any app on your device; the sound will play from the sound bar.

Using Apple AirPlay

1. Play music from your favorite app.
2. "Swipe up" to open the iOS Control Center.
3. Tap the AirPlay icon ▶️ from the "Now Playing" panel.
4. Choose "Denon Home Sound Bar 550" from the device list in AirPlay.
5. Enjoy your music.

Note: Using Apple AirPlay requires your sound bar to be connected to the same network as your mobile device.

Pairing a Subwoofer and Surrounds

The Denon Home Sound Bar 550 can be used as a multi-channel system by pairing with Denon Home speakers and a Subwoofer.

1. In the HEOS App, select the Settings icon ⚙️ located at the top left corner of the Music tab.
2. Select "My Devices".
3. Select your Denon Home Sound Bar 550 from the list.
4. Select "Setup Assistant" and follow the instructions in the app.

Note: The subwoofer and surround speakers need to be connected to your network before pairing.

Basic Troubleshooting

My Sound Bar Won't Connect to My Network

• Ensure your mobile device is connected to your wireless network before setting up your sound bar.
• Alternatively, connect your sound bar to your network router using an Ethernet cable (sold separately). Once connected via Ethernet, the HEOS App should recognize the sound bar. You can then manually move it to your wireless network via "Settings" > "My Devices" > "(Device Name)" > "Advanced" > "NETWORK SETTINGS".

I Don't Hear the TV Sound Coming from the Sound Bar

• Check cable connections between the sound bar, TV, and other devices. Ensure cables are fully connected to the correct ports.
• Ensure "TV Speakers" is set to "Off" in your TV settings menu*.
• If using HDMI eARC/ARC, ensure the "ARC" setting is "On" in your TV settings**.
• * Note: "TV Speakers" settings may be labeled as "Receiver" or "External speakers" depending on your TV manufacturer.
• ** Note: Not all TVs have these settings.
• Verify that CEC functions are enabled in your TV's Settings Menu.
• Check that your sound bar is assigned to the correct input source. To find the current input source, open the HEOS App and navigate to "Music" View > "Settings" > "My Devices" > "TV Input".
• To update the connection, go to "Music" View > "Settings" > "My Devices" > "TV Input" > Select the Input type currently connecting your sound bar and TV.

Music Cuts Out or Delays Sometimes

• Ensure your Internet connection is operating correctly.
• If sharing your network with many users or devices, bandwidth may be limited (especially if others are streaming video).
• Make sure your sound bar is within range of your wireless network.
• Ensure your sound bar is not located near other electronic devices that could interfere with its wireless connectivity (e.g., microwave ovens, cordless phones, other TVs).
• Consider connecting your sound bar to your network using an optional Ethernet cable if possible.

Additional Information

I Hear Distortion When Using the AUX Input

Analog output signals from some sources can be strong. If the source device's input level is turned up high, it might overload the sound bar's inputs. This is unlikely to cause damage but can result in distorted sound. Initially, set the source volume to a medium-low level and increase as needed. If distortion occurs, lower the source device's volume.

Resetting Your Sound Bar

Resetting your sound bar will clear wireless network settings, EQ, and name, but retain current software. You will need to use "Settings" > "Add Device" to reconnect the sound bar to your home network.

To reset, press and hold the CONNECT and Bluetooth ⬢ buttons on the rear panel for 5 seconds until the front LED flashes amber.

How Can I Tell If I Am Listening to Dolby Atmos or DTS:X Audio?

1. While using an HDMI input, open the HEOS App.
2. From the Music tab, select the TV tile.
3. Tap the information icon ℹ️ on the "Now Playing" screen.
4. Details about the incoming audio signal will be displayed.

Trademarks: The HEOS App and brand are not affiliated with any mobile device manufacturer. HEOS and the HEOS logo are trademarks or registered trademarks of Sound United LLC. Apple, the Apple logo, and AirPlay are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Amazon, Kindle, Echo, Alexa, Dash, Fire, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Wi-Fi Protected Setup™ logo is a trademark of the Wi-Fi Alliance. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. D&M Holdings Inc. uses these marks under license. Other trademarks and trade names are those of their respective owners.

Contact Denon

Helpline: 00800-43674357

English Support:

We hope you will enjoy your Denon product for years to come. If you have any questions or need support, please get in touch. The free HEOS helpline (English) is available in the United Kingdom, Ireland, Sweden, Norway, Denmark, and Finland.

For more information, visit www.denon.eu/support

Spanish Support (Español):

Encontrará las respuestas a las preguntas más frecuentes y más información en www.denon.eu/support

Dutch Support (Nederlands):

Hulplijn is beschikbaar in Nederland, België en Luxemburg. Meer informatie is te vinden op www.denon.eu/support

Polish Support (Polski):

Odpowiedzi na najczęściej zadawane pytania i bardziej przydatne informacje można znaleźć pod adresem www.denon.eu/support

German Support (Deutsch):

Die kostenfreie Rufnummer für den deutschsprachigen Support steht Ihnen in Deutschland, Österreich und der Schweiz zur Verfügung. Weitere Informationen erhalten Sie unter www.denon.eu/support

Other Regions:

For support options in other countries, please visit www.denon.eu and choose your country.