Frameo User Manual
2022
Getting started
Congratulations on your brand new Frameo photo frame! If you are new to using Frameo then start by following the Frameo quick setup or follow the on-screen guide when powering it on for the first time. Once you have set up your Frameo frame, you can start connecting it to your friends and family.
Frameo app
To send photos to your frame, use the Frameo app for iOS or Android.
Scan code to find the app
Video tutorials
Check out our “Frameo Tutorials” playlist on YouTube with informative videos where we guide you on how to get started using Frameo. Scan the code to the right or use the link to find the playlist.
Frameo quick setup
When starting your frame for the first time, you will need to set up the frame.
- Select a language. This will be the language used on the Frameo.
- Connect your frame to the internet by connecting it to Wi-Fi.
- Verify or correct the date and time.
- Frameo may ask you to update to the latest version. It is recommended to update your frame before continuing if asked to.
- Enter your name, and the location where you have placed your frame e.g. “John Doe” and “Living room”, “Kitchen” or “Office”. Finally set the timezone if not already correct.
Start using Frameo
Next step is to connect Frameo with your friends and family by providing them with a code from your frame. If you want to be able to send photos to the frame yourself, start by downloading the app for iOS or Android on App Store or Google Play. Then use the code to connect your frame and app as described below.
Connecting a new friend
Make sure that your friend has downloaded and installed the Frameo app.
Click the add friend icon on your frame ➕. A dialog will appear showing a connection code, which is valid for 12 hours.
Now share this code in whatever fashion you prefer e.g. SMS, E-Mail, IM, phone call, to your friend.
Once your friends have added the code in their Frameo app, they will automatically appear on your frame and be able to send you photos.
Read chapter Change options for a friend to allow connected friends, to retrieve and share the connection code via the smartphone app.
Navigating your Frameo
Swipe left or right to go through your photos. To access the menu, simply tap once on the screen.
In the menu you will find the most used features.
- Add friend
This will generate a code that you can share with your friends and family so they can connect and send photos to your frame. - Settings
Opens the Settings. - Power menu
Opens the Power menu. - React
Opens the React menu. NB. The React menu can also be accessed by double-tapping on the screen. - Hide photo
Hides the current photo. This means that the photo will no longer be shown in the slideshow. If needed the photo can be shown again through the settings menu. - Gallery
Opens a gallery which allows for easy and fast navigation through your photos. - Fit to frame/Fill frame
This toggles how the photo is shown.
Adjust photo
Allows you to adjust the position of the photo in the frame for an even better fit. Here you can also use ? to rotate your photo, and you can use ✏️ to edit the caption on imported photos. For received photos, please ask the sender to edit the caption in the Frameo app.
Interacting with videos
When a video is shown two additional controls are shown. One for play/pause of the video and one to control the volume level for video sounds.
Press ▶️ to start the video playback. Pressing ⏸️ will pause the video playback.
Press ? to open the volume slider. Use the slider to adjust the volume level for video sounds.
Pressing ? will mute the video while pressing ? will unmute the video.
Power menu
Tap the power icon ⏻ to access the power menu. Here you can power off using ⏻, restart your frame using ? or enter sleep mode using ?.
NB. Make sure to always use the power off button on the device or in the power menu to turn Frameo off. Never disconnect power when Frameo is running.
React menu
Tap one of the reactions to let the sender know how it made you feel.
❤️ ? ? ?
External storage menu
When inserting an external storage (e.g. a microSD card) a menu will automatically appear with three options: Press ▶️ to play photos directly from the external storage, press ⬇️ to import photos to the internal memory of your frame or press ? to make a backup of your frame.
Settings
Through the settings, you can personalize your frame to your needs.
My frame
- Frame name
Changes the name of your frame. This is also the name that connected friends and family will see in their list of connected frames in the smartphone app. - Frame location
Changes the location of your frame. This is the location displayed on your friends' and family's list of connected frames which can help to distinguish frames from each other. - Set language
Sets the language used on the frame. - Date
Sets the date used on the frame. - Time
Sets the time used on the frame. Frameo will automatically try to set the correct date and time when connected to the internet. - Time zone
Sets the time zone used on the frame. - Enable/Disable 24-hour format
Enables, and disables, 24-hour time format.
Manage photos
In the manage photos menu you can see how many photos are on your frame and the storage they use. You can also see the amount of storage left available on your device for storing new photos.
- Show/hide photos
Select which photos to hide by tapping them. Hidden photos will NOT be deleted from your frame and you can always select them to be shown again. Use ?️ to hide or show all photos. - Delete photos
Select photos that you want to permanently delete from your frame by tapping the photo. Use ✔️ to select or deselect all and ?️ to permanently delete the selected photos. - Import photos
Allows you to import photos from an external storage (e.g. microSD card). Before you try to import photos, make sure you have an external storage (e.g. microSD card) inserted into your frame with the photos you wish to import. Start by selecting the photos that you want to import onto your frame. Once selected tap the import button ⬇️ to start the import process. Use ✔️ to select or deselect all photos on the external storage (e.g. microSD card). Use ? to set the sort order of photos before import and ⬆️ to order by ascending/descending. - Export photos
Allows you to export photos from the frame to external storage (e.g. microSD card). The export function will export all photos on the frame as well as profile pictures. - Play from external storage
Enables / disables playback of photos and videos directly from an external storage (e.g. microSD card) without taking up space on the frame.
My Friends
This list contains all the connected friends that are allowed to send photos to your frame.
Change options for a friend
Click the options icon ⚙️ to open the friend options menu. From here you can allow / disallow if a friend may share the code to the frame. If this is enabled the friend can retrieve and share the code to the frame from his/her app.
Frame background
Choose between several different frame background options to be shown as bars if the photo does not fill the screen.
Photo display order
Sets the order in which your photos are displayed on the frame.
- By date taken: Photos are shown in order of when it was taken.
- By date received: Photos are shown in order of when it was received.
- Shuffle: Photos are shuffled and shown in a random order.
Reverse photo display order
Sets if photos are displayed newest to oldest or oldest to newest.
Autoplay
Enables/disables autoplay of videos in the slideshow. Videos can always be manually started regardless of this setting.
Video playback
Determines how videos should be played when autoplay is enabled.
- Loop videos: The video will loop until the slideshow timer is up.
- Play once: The video will play once and show its thumbnail until the timer is up.
- Play once and continue: The video will play once and continue to the next photo, or video, once it completes.
Auto mute
Enable to automatically mute the video volume after a short period of time of not interacting with the frame.
Video volume
Adjust the volume level for video sounds on the frames.
Wi-Fi
Set which Wi-Fi the frame connects to. If you are connecting to a network with a captive portal Connection status will say that Wi-Fi login is required and show ?. Tap this to open a login screen where you can enter credentials to access the network.
Wi-Fi details
Use ℹ️ to show details about the current connected Wi-Fi.
Reset Wi-Fi
Use ? to delete all Wi-Fi information and restart your frame.
Notifications
- Show notifications
Enables/disables whether notifications are shown in the slideshow (e.g. when a new photo is received). - Notification volume
Adjust the volume level for notification sounds. - Storage space
Enables/disables notifications shown when frame storage is low. - Backup
Enables/disables notifications shown if automatic backup has failed. - Network connection
Enables/disables notifications showing network connection status. - New photos
Enables/disables notifications shown when receiving new photos.
New friends
Enables/disables notifications shown when new friends are added.
Software update
Enables/disables notifications shown when a software update has been installed.
Feature news
Enables/disables notifications shown when new exciting features are added.
Date and time
Enables/disables notifications shown if time or date is not set correctly.
Backup and Restore
Backup frame to external storage (e.g. microSD card)
Tap to make a backup of your photos, friends and settings. The time of the latest successful backup is also displayed here. Any existing backup on the external storage will be overridden!
Automatic backup
If checked, your frame will automatically take a backup within 30 hours of receiving new photos or making changes to your frame.
Restore from backup
Before you attempt to restore your frame, start by confirming that your backup is up-to-date. This is done by confirming the date under “Backup frame to external storage (e.g. microSD card)”. If e.g. the last backup is too old or if no backup is made, then press the “Backup frame to external storage (e.g. microSD card)” button to make a new backup.
NB: To keep both the old and the new frame operational at the same time after restoring from backup, please make sure that both frames are updated to the latest version beforehand.
If you wish to restore a backup on a frame that has already been setup, then you must first reset the frame. This is done by pressing the “Reset frame” button. This will delete all data on the Frameo and reset the Frameo to its setup screen. On the setup screen you can select the “Restore from backup” button which will restore your frame according to the backup.
Reset frame
Removes all data from your frame. This will permanently remove all your photos, friends/connections and settings.
Help
- Open source libraries
Opens a list of open source libraries used in the app and their licenses. - Share anonymous analytics data
Sharing anonymous analytics data helps us tremendously to improve the Frameo software. We understand if you do not wish to share this data with us. Keep it checked if you wish to help us improve Frameo. Set unchecked to deny the sharing of anonymous analytics data. - Guide
Opens the quick start guide, that was shown when you first started the frame.
About
- Android version
See what version of Android that is installed on the frame. - Peer ID
This is a unique ID for your photo frame. When contacting our support, please provide this ID with your message. - MAC
Shows the MAC address of your frame. - Frameo version
Shows what version of the Frameo software is currently installed on your frame.
Up time
Shows how long the photo frame has been powered on.
Check for update
Check if an update is available for your frame.
Beta program
If checked the device will join the Beta program where it will receive updates more frequently and before normal release devices.
Privacy
For more information regarding privacy, please visit http://privacy.frameo.net
Support
Please visit https://support.frameo.net/hc for FAQ, support and to provide feedback.
Warranty, Compliance, Support and Safety information
For more information regarding warranty, hardware compliances, support and safety please refer to the material included in the package.
