Frameo User Manual 2024
Getting started
Congratulations on your brand new Frameo photo frame! If you are new to using Frameo, start by following the Frameo quick setup or the on-screen guide when powering it on for the first time. Once your Frameo frame is set up, you can start connecting it to your friends and family.
Frameo app
To send photos to your frame, use the Frameo app for iOS or Android.
Download on the App Store | Get it on Google Play
Scan the QR code to find the app.
[QR code for Frameo app download]
Video tutorials
Check out the “Frameo Tutorials” playlist on YouTube for informative videos guiding you on how to get started using Frameo. Scan the QR code to the right or use the link to find the playlist.
[YouTube video thumbnail showing Frameo Tutorials]
Frameo quick setup
When starting your frame for the first time, you will need to set up the frame:
- Select a language. This will be the language used on the Frameo.
- Connect your frame to the internet by connecting it to Wi-Fi.
- Verify or correct the date and time.
- Frameo may ask you to update to the latest version. It is recommended to update your frame before continuing if asked to.
- Enter your name and the location where you have placed your frame (e.g., “John Doe”, “Living room”, “Kitchen”, or “Office”). Finally, set the timezone if it is not already correct.
Start using Frameo
The next step is to connect Frameo with your friends and family by providing them with a code from your frame. If you want to be able to send photos to the frame yourself, start by downloading the app for iOS or Android on the App Store or Google Play. Then, use the code to connect your frame and app as described below.
Connecting a new friend
Make sure that your friend has downloaded and installed the Frameo app. Click the add friend icon ? on your frame. A dialog will appear showing a connection code, which is valid for 12 hours. Share this code in whatever fashion you prefer, e.g., SMS, E-Mail, IM, or phone call, to your friend. Once your friends have added the code in their Frameo app, they will automatically appear on your frame and be able to send you photos.
Read chapter “Change options for a friend” to allow connected friends to retrieve and share the connection code via the smartphone app.
The process involves a smartphone showing the Frameo app, generating a connection code (e.g., 0123456789), and sharing it with another phone.
Navigating your Frameo
Swipe left or right to go through your photos. To access the menu, simply tap once on the screen.
In the menu, you will find the most used features:
- Add friend: This will generate a code that you can share with your friends and family so they can connect and send photos to your frame.
- Settings: Opens the Settings.
- Power menu: Opens the Power menu.
- React: Opens the React menu. Note: The React menu can also be accessed by double-tapping on the screen.
- Hide photo: Hides the current photo. This means the photo will no longer be shown in the slideshow. If needed, the photo can be shown again through the settings menu.
- Gallery: Opens a gallery that allows for easy and fast navigation through your photos.
- Fit to frame/Fill frame: This toggles how the photo is shown.
Photo Display Options
The “Fill frame” option is the default. The photo is scaled to fill the whole screen, centered around the most important part. See the first picture below.
“Fit to frame” ensures that the entire photo is shown on the screen. See the second picture below.
[Image 1: Watermelon slice filling the frame]
[Image 2: Watermelon slice shown entirely within the frame, with black bars]
Adjust photo
Allows you to adjust the position of the photo in the frame for an even better fit. You can also use the ? icon to rotate your photo, and the ✏️ icon to edit the caption on imported photos. For received photos, please ask the sender to edit the caption in the Frameo app.
Interacting with videos
When a video is shown, two additional controls are displayed: one for play/pause of the video and one to control the volume level for video sounds.
- Press ▶️ to start the video playback. Pressing ⏸️ will pause the video playback.
- Press ? to open the volume slider. Use the slider to adjust the volume level for video sounds.
- Pressing ? will mute the video, while pressing it again will unmute the video.
Power menu
Tap the power icon ? to access the power menu. Here you can power off using ?, restart your frame using ?, or enter sleep mode using ?.
Note: Always use the power off button on the device or in the power menu to turn Frameo off. Never disconnect power when Frameo is running.
React menu
Tap one of the reactions to let the sender know how it made you feel:
❤️ ? ? ?
External storage menu
When inserting an external storage (e.g., a microSD card), a menu will automatically appear with three options: Press ▶️ to play photos directly from the external storage, press ⬇️ to import photos to the internal memory of your frame, or press ? to make a backup of your frame.
Clock and Weather widgets
The current time and weather will appear in the upper-right corner of the frame when the frame has received at least one photo. Tapping either of these will open the weather menu.
Weather menu
The weather menu contains more detailed weather forecasts and has shortcuts to weather-related settings.
? Shows the weather location of your frame. Tap to access the weather location settings.
1 DAY: 1-day forecast, which includes weather conditions for time periods of the day.
4 DAY: 4-day forecast. Tap to see the weather forecast for the next four days.
⏰ Displays the frame's current time. Tap to access the time settings.
Settings
Through the settings, you can personalize your frame to your needs.
My frame
Frame name
Changes the name of your frame. This is also the name that connected friends and family will see in their list of connected frames in the smartphone app.
Frame location
Changes the location of your frame. This is the location displayed on your friends' and family's list of connected frames, which can help to distinguish frames from each other.
Set language
Sets the language used on the frame.
Weather location
Sets the location for the frame's weather feature, ensuring that your frame displays the appropriate weather forecast for you.
Temperature unit
Toggles between the Fahrenheit and Celsius temperature scales.
Date
Sets the date used on the frame.
Time
Sets the time used on the frame. Frameo will automatically try to set the correct date and time when connected to the internet.
Time zone
Sets the time zone used on the frame.
Set first day of week
Sets which day of the week is considered the first.
Enable/Disable 24-hour format
Enables and disables the 24-hour time format.
Manage photos
In the manage photos menu, you can see how many photos are on your frame and the storage they use. You can also see the amount of storage left available on your device for storing new photos.
Show/hide photos
Select which photos to hide by tapping them. Hidden photos will NOT be deleted from your frame, and you can always select them to be shown again. Use ?️ to hide or show all photos.
Delete photos
Select photos that you want to permanently delete from your frame by tapping the photo. Use ? to select or deselect all and ❌ to permanently delete the selected photos.
Import photos
Allows you to import photos from an external storage (e.g., microSD card). Before you try to import photos, make sure you have an external storage (e.g., microSD card) inserted into your frame with the photos you wish to import. Start by selecting the photos that you want to import onto your frame. Once selected, tap the import button ⬇️ to start the import process.
Use ? to select or deselect all photos on the external storage (e.g., microSD card). Use ⬆️/⬇️ to set the sort order of photos before import and to order by ascending/descending.
Note: Many frames require a FAT32 formatted microSD card with a maximum of 32GB of storage. Please check with the brand of your frame for more information regarding compatibility for your specific device.
Transfer from computer
Allows you to transfer photos from a computer using a USB cable. Enable the feature and then follow the on-screen guide for step-by-step instructions on how to transfer photos to your frame.
For more information, please visit our help center: https://frameo.net/usb_faq
Export photos
Allows you to export photos from the frame to external storage (e.g., microSD card). The export function will export all photos on the frame as well as profile pictures.
Play from external storage
Enables/disables playback of photos and videos directly from an external storage (e.g., microSD card) without taking up space on the frame.
My Friends
This list contains all the connected friends that are allowed to send photos to your frame.
Change options for a friend
Click the options icon ⚙️ to open the friend options menu. From here, you can allow/disallow if a friend may share the code to the frame. If this is enabled, the friend can retrieve and share the code to the frame from his/her app. You can also allow/disallow a friend to use the Frameo+ feature: “Allow friend to see photos from this frame”.
From the options menu, you can also delete a friend by pressing the “DELETE FRIEND” button. This will remove the friend from the list and thereby remove their permission to send photos to the frame. You will then be asked to confirm the removal and if you would like to remove all photos previously received from this friend.
Add person
To allow a new person to send you photos, simply tap the add friend button ? and share the presented code in whatever way you prefer.
Display
Brightness level
Adjust the brightness level of the screen.
Sleep mode
Frameo offers a sleep mode which turns off the screen to reduce power consumption. The default setting is to turn off the screen at 23:00 and turn on the screen again at 07:00 every day. This can be altered by changing your sleep schedule(s). It is possible to have multiple schedules active at once, for example, to have different settings for weekdays and the weekend, or a separate schedule to turn off the frame while at work.
Your frame is not powered down or in standby, so you will still be able to receive photos during sleep mode.
Slideshow
Timer
Set the duration that a photo should be displayed before showing the next photo.
Fill frame
Set the default frame photo setting. Check to set default to fill, which makes the photos fit the device screen according to the most important part of the photo. Uncheck to make the photo fit inside the screen of the device, adding background bars on the sides or top/bottom.
Frame background
Choose between several different frame background options to be shown as bars if the photo does not fill the screen.
Photo display order
Sets the order in which your photos are displayed on the frame:
- By date taken: Photos are shown in order of when they were taken.
- By date received: Photos are shown in order of when they were received.
- Shuffle: Photos are shuffled and shown in a random order.
Reverse photo display order
Sets whether photos are displayed newest to oldest or oldest to newest.
Show caption
Set whether or not to display the captions that your friends have sent with the photo. Check to display captions. Uncheck to hide captions.
Show clock
Set whether or not to display the clock widget in the upper-right corner of the slideshow.
Show weather
Set whether or not to display the weather widget in the upper-right corner of the slideshow.
Autoplay
Enables/disables autoplay of videos in the slideshow. Videos can always be manually started regardless of this setting.
Video playback
Determines how videos should be played when autoplay is enabled:
- Loop videos: The video will loop until the slideshow timer is up.
- Play once: The video will play once and show its thumbnail until the timer is up.
- Play once and continue: The video will play once and continue to the next photo, or video, once it completes.
Auto mute
Enable to automatically mute the video volume after a short period of time of not interacting with the frame.
Video volume
Adjust the volume level for video sounds on the frames.
Wi-Fi
Set which Wi-Fi the frame connects to. If you are connecting to a network with a captive portal, the “Connection status” will say that Wi-Fi login is required and show ?. Tap this to open a login screen where you can enter credentials to access the network.
Wi-Fi details
Use ? to show details about the current connected Wi-Fi.
Reset Wi-Fi
Use ? to delete all Wi-Fi information and restart your frame.
Notifications
- Show notifications: Enables/disables whether notifications are shown in the slideshow (e.g., when a new photo is received).
- Notification volume: Adjust the volume level for notification sounds.
- Storage space: Enables/disables notifications shown when frame storage is low.
- Backup: Enables/disables notifications shown if automatic backup has failed.
- Network connection: Enables/disables notifications showing network connection status.
- New photos: Enables/disables notifications shown when receiving new photos.
- New friends: Enables/disables notifications shown when new friends are added.
- Software update: Enables/disables notifications shown when a software update has been installed.
- Feature news: Enables/disables notifications shown when new exciting features are added.
- Date and time: Enables/disables notifications shown if time or date is not set correctly.
Backup and Restore
Set up a cloud backup (Frameo+)
Tap “Set up cloud backup” and select a friend that has an active Frameo+ subscription to initiate a cloud backup of your frame. If you already have a backup set up, tap it to see more details.
Backup status will indicate what state your backup is in, with a symbol:
- ✅ Backup complete and secured in the cloud
- ⏳ Cloud backup in progress
- ☁️ Frame is currently not backed up in the cloud
- ? Waiting for other device to act (check the Frameo app on your phone)
- ❌ Cloud backup failed
External storage backup
Backup frame to external storage (e.g. microSD card)
Tap to make a backup of your photos, friends, and settings. The time of the latest successful backup is also displayed here. Any existing backup on the external storage will be overridden!
Note: Many frames require a FAT32 formatted microSD card with a maximum of 32GB of storage. Please check with the brand of your frame for more information regarding compatibility for your specific device.
Automatic backup
If checked, your frame will automatically take a backup within 30 hours of receiving new photos or making changes to your frame.
Restore from backup
Before you attempt to restore your frame, start by confirming that your backup is up-to-date. This is done by confirming the date under “Backup frame to external storage (e.g. microSD card)”. If, for example, the last backup is too old or if no backup is made, then press the “Backup frame to external storage (e.g. microSD card)” button to make a new backup.
Note: To keep both the old and the new frame operational at the same time after restoring from backup, please make sure that both frames are updated to the latest version beforehand.
If you wish to restore a backup on a frame that has already been set up, then you must first reset the frame. This is done by pressing the “Reset frame” button. This will delete all data on the Frameo and reset the Frameo to its setup screen. On the setup screen, you can select the “Restore from backup” button, which will restore your frame according to the backup.
If the “Restore from backup” button isn't visible, then confirm that the external storage (e.g., microSD card) is correctly mounted.
Reset frame
Removes all data from your frame. This will permanently remove all your photos, friends/connections, and settings.
Help
Guide
Shows the quick start guide, which was shown when you first started the frame.
Support
Find contact information for Frameo's support team and find technical device information. The menu features a special QR code that is there for your support staff to scan. It contains additional device details and information, enabling your support team to efficiently address your specific concerns and provide accurate assistance. Simply take a photo of the QR code and share it with your support staff.
About
Peer ID
This is a unique ID for your photo frame. When contacting our support, please provide this ID with your message.
Frameo version
Shows what version of the Frameo software is currently installed on your frame.
Check for update
Check if an update is available for your frame.
Beta program
If checked, the device will join the Beta program, where it will receive updates more frequently and before normal release devices.
Third party attributions
Open source libraries: Opens a list of open source libraries used in the app and their licenses.
Share anonymous analytics data
Sharing anonymous analytics data helps us tremendously to improve the Frameo software. We understand if you do not wish to share this data with us. Keep it checked if you wish to help us improve Frameo. Set unchecked to deny the sharing of anonymous analytics data.
Privacy
For more information regarding privacy, please visit http://privacy.frameo.net
Support
Please visit https://support.frameo.net/hc for FAQ, support, and to provide feedback.
Warranty, Compliance, Support and Safety information
For more information regarding warranty, hardware compliance, support, and safety, please refer to the material included in the package.
