Troubleshooting
FAQs - Frequently Asked Questions
What are the best temperature settings for my refrigerator and freezer?
The default setting for the refrigerator is 37°F (3°C). The default setting for the freezer is 0°F (-18°C). Adjust these settings as necessary. To switch between Fahrenheit and Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep.
How do I set the refrigerator and freezer temperatures?
Continually press the Refrigerator or Freezer button on the control panel until the desired temperature appears. The numbers will cycle from highest to lowest and then return to the highest.
Why do I hear a buzzing noise from my refrigerator periodically?
This may happen if the icemaker is turned on but there is no water source attached. Turn the icemaker off if you do not have a water source attached.
Why does the icemaker tray look crooked?
This is a normal part of the icemaker cycle. The tray may appear level or with a slight tilt to assist in the freezing process.
My refrigerator is powered on and the controls are working, but it's not cooling and the display shows "OFF". What is wrong?
The refrigerator is in Display Mode, which disables cooling to conserve energy for retail display. To deactivate Display Mode: open either refrigerator door, press the Ice Plus button 3 times consecutively while pressing the Refrigerator button. The control panel will beep, and the temperature settings will display to confirm deactivation. Use the same procedure to activate Display Mode.
How do I change the Craft Ice™ settings?
Press the Craft Ice button repeatedly to scroll through the 3 ICE, 6 ICE, and OFF modes. Select 3 ICE mode for clearer ice, or 6 ICE mode for more ice.
Before Calling for Service
Review this section before calling for service to save time and money.
Cooling
| Problem | Possible Cause & Solution |
|---|---|
| Refrigerator is not cooling or has no power. | Check for blown fuses or tripped circuit breakers. Ensure the appliance is connected to a GFCI outlet and reset if necessary. Contact an electrician if the problem persists or if it's a circuit overload. The refrigerator control might be set to OFF. Ensure the refrigerator is not in Demo Mode (refer to FAQs for disabling). If recently installed or relocated, allow up to 24 hours for proper cooling. If moved on its side, let it stand upright for 24 hours before connecting to power. |
| Cooling system runs too much. | Modern refrigerators may run longer due to efficient technology. If recently plugged in, allow 24 hours to cool. Frequent door openings or adding large amounts of food, especially hot food, will increase run time. Ensure doors are closed completely. Avoid leaving doors open for long periods. Check if the unit is in a hot location (should not be operated above 110°F/43°C). Clean the condenser cover and vents with a vacuum cleaner attachment. |
| Interior moisture buildup. | Reduce frequency and duration of door openings. Ensure doors are closed correctly. Humid weather can contribute to condensation. If the defrost cycle recently completed, wait 30 minutes. Ensure food is not packaged incorrectly (uncovered or damp containers); wipe containers dry and use sealed packaging. Keep food with high water content away from air vents. Adjust temperature controls if set too cold. Avoid operating in temperatures below 41°F (5°C) as food can freeze. |
| Food is freezing in the refrigerator compartment. | Adjust temperature controls if set too cold. Avoid operating in temperatures below 41°F (5°C). |
| Refrigerator or Freezer section is too cold. | Adjust temperature controls one increment at a time and wait for stabilization. |
| Frost or ice crystals form on frozen food (inside of sealed package). | This can be normal for food items with high water content. Do not store high water content food for long periods. Reduce door opening frequency and duration. Ensure doors are closed properly. |
| Frost or ice crystals form on frozen food (outside of package). | Reduce door opening frequency and duration. Ensure doors are closed properly. |
| Refrigerator or Freezer section is too warm. | Ensure air vents are not blocked; rearrange items to allow airflow. Reduce door opening frequency and duration. Avoid operating in hot locations (above 110°F/43°C). Allow hot food to cool before refrigerating. Ensure doors are closed correctly. Adjust temperature controls if set too warm. If the defrost cycle recently completed, wait 30 minutes. |
Craft Ice
| Problem | Possible Cause & Solution |
|---|---|
| Icemaker is not making ice. | If recently installed or connected, allow up to 48 hours for ice production. Ensure the icemaker is turned ON. Check that the ice detecting sensor is not obstructed by foreign substances or frost. Ensure the water supply is connected and the shutoff valve is fully open. Check if the icemaker shutoff arm or sensor is obstructed. Consider if a reverse osmosis water filtration system is reducing water pressure. |
| Icemaker is not making enough ice. | Demand may exceed production capacity. Ensure house water supply is connected, the valve is open, and not clogged. Check or replace the water filter if exhausted. Low house water supply pressure may be an issue; consult a plumber if pressure is below 20-120 psi. Reverse osmosis systems may reduce pressure. Ensure tubing is not kinked. Reduce door opening frequency and duration. Ensure doors are closed completely. Set the freezer temperature to 0°F (-18°C). |
| Ice has bad taste or odor. | Water supply may contain minerals like sulfur; consider installing a water filter. Replace the water filter if exhausted. If recently installed, dispense 2.5 gallons of water to flush the system. Ensure food is stored properly and odors are not migrating to the ice. Clean the interior of the refrigerator and the ice storage bin. |
| Icemaker is making too much ice. | Ensure the icemaker shutoff arm/sensor is not obstructed. Empty the ice bin and allow 24 hours for proper operation. |
Ice
| Problem | Possible Cause & Solution |
|---|---|
| Ice is not dispensing. | Select cubed and crushed ice modes to dispense. Ensure doors are closed completely. Infrequent use can cause ice cubes to stick; break up clumps. Clear the delivery chute of frost or ice fragments. Unlock the dispenser if it is locked (press and hold Lock for 3 seconds). Ensure the ice bin is not empty; allow up to 24 hours for ice production after initial setup or bin emptying. |
Water
| Problem | Possible Cause & Solution |
|---|---|
| Water is dispensing slowly. | Replace the water filter if exhausted. Reverse osmosis filtration systems or low house water supply pressure may affect flow; consult a plumber if necessary. |
| Water is not dispensing. | For new installations, dispense 2.5 gallons of water to remove trapped air. Unlock the dispenser if locked. Ensure the dispenser is set for water dispensing. Check that refrigerator or freezer doors are closed properly. Replace the water filter if recently removed or replaced, then flush the system. Ensure the tubing is not kinked. Connect the refrigerator to the water supply and ensure the shutoff valve is fully open. Allow 24 hours for the water storage tank to cool after installation. If the storage tank is exhausted, allow time for it to refill. If the dispenser has not been used, the first glass may be warm; discard the first 10oz. Ensure the refrigerator is connected to a cold water supply; connecting to hot water may damage the icemaker. |
| Dispensing warm water. | Allow 24 hours after installation for the water storage tank to cool completely. If the dispenser has not been used for several hours, the first glass dispensed may be warm; discard the first 10oz. Ensure the refrigerator is connected to a cold water supply. |
Parts & Features
| Problem | Possible Cause & Solution |
|---|---|
| Doors will not close correctly or pop open. | Ensure food packages are not blocking the door. Check that the ice bin, crisper cover, pans, shelves, door bins, or baskets are in their correct positions. Verify doors were replaced properly after installation. Ensure the refrigerator is leveled properly. Clean gaskets and surfaces they touch; apply appliance polish or kitchen wax. If the door is hard to open due to a vacuum, wait a minute for pressure to equalize. |
| Doors are difficult to open. | Clean the gaskets and surfaces they touch; apply appliance polish or kitchen wax. If the door is hard to open due to a vacuum, wait a minute for pressure to equalize. |
| Refrigerator wobbles or seems unstable. | Adjust leveling legs properly. Ensure the floor is level; use shims if necessary. |
| Lights do not work. | This may indicate an LED interior lighting failure; service by a qualified technician is required. |
| Refrigerator has an unusual odor. | Set the Air Filter to the MAX setting or replace it if the odor persists after 24 hours. Ensure the refrigerator is not located near a fire source like a fireplace, chimney, or candle. |
Noises
| Problem | Possible Cause & Solution |
|---|---|
| Clicking | Normal Operation: Occurs during defrost cycles or when the thermostat cycles on/off. |
| Rattling | Normal Operation: May come from refrigerant flow, water lines, or items stored on or around the refrigerator. Ensure the unit is resting solidly on the floor and adjust leveling legs if needed. |
| Whooshing | Normal Operation: Caused by the evaporator fan motor circulating air or the condenser fan forcing air over the condenser. |
| Gurgling | Normal Operation: Refrigerant flowing through the cooling system. |
| Popping | Normal Operation: Contraction and expansion of inside walls due to temperature changes. |
| Sizzling | Normal Operation: Water dripping on the defrost heater during a defrost cycle. |
| Vibrating | Ensure the refrigerator is not touching cabinets or walls. Adjust positioning to prevent contact. |
| Dripping | Normal Operation: Water running into the drain pan during the defrost cycle. |
| Pulsating or high-pitched sound | Normal Operation: Modern refrigerators may run longer for efficiency. This sound is normal. |
Wi-Fi
| Problem | Possible Cause & Solution |
|---|---|
| Trouble connecting appliance and smartphone to Wi-Fi network. | Verify Wi-Fi password accuracy. Delete and re-register the network. For iPhone connections, the password may be the last 4 characters of the network name, repeated twice. Turn off mobile data on your smartphone during registration. Ensure the wireless network name (SSID) is set correctly (English letters and numbers only, no special characters). The router frequency must be 2.4 GHz; check with your provider or manufacturer if unsure. Move the router closer to the appliance or use a Wi-Fi repeater if the distance is too great. |
