LG Refrigerator: Troubleshooting No Ice Issue

LG Customer Support

If your LG refrigerator's icemaker is not producing ice, follow these troubleshooting steps to resolve the issue:

  1. 1. Identify the Icemaker Type

    Determine if the issue is with the in-door icemaker or the freezer icemaker.

  2. 2. Check the Freezer Temperature

    Ensure the freezer temperature is set to 0°F or lower. Adjust if necessary.

  3. 3. Verify Icemaker is Turned ON

    Check the control panel for an icemaker ON/OFF icon. Turn on the icemaker if it's off.

    [Description of control panel image: A diagram shows a refrigerator control panel with settings for 'Freezer Control', temperature adjustment from 'Min' to 'Max', and a 'Recommended Location' indicator pointing to '3'. Numerical temperature readings '4 3 2' are visible.]

  4. 4. Inspect the Ice Bin

    Make sure the ice bin is installed correctly and there are no issues such as ice clumps or clogs in the chute.

  5. 5. Perform an Icemaker Reset

    Remove the ice bin and locate the reset button on the icemaker. It may be on the bottom left side or directly on the front.

    Press and hold the reset button for 3 to 5 seconds. You should see the icemaker turn and refill with water.

    If the reset button is not visible, use your smartphone camera to help locate it.

    [Description of icemaker reset button image: An illustration shows an icemaker unit with a prominent 'ON'/'OFF' switch and a smaller reset button, possibly located on the front or side. A finger is shown pressing the reset button.]

  6. 6. Check for Error Codes

    If your refrigerator displays an error code such as "88," "GF," or "IT," follow the specific instructions for each code.

    • For "GF," check if your home has a reverse osmosis system or a water softener, as these can affect water supply to the refrigerator.
    • For "IT," this indicates a problem with the icemaker itself, and service may be required.
  7. 7. Water Dispenser Check (if applicable)

    Dispense water to check the flow. If no water dispenses or it's slow, this could indicate a water supply issue.

  8. 8. Check Water Filter and Supply

    Ensure the water filter is installed correctly and is an LG brand filter. Replace if necessary.

    Dispense water with the filter in and then out to see if there's a difference in flow.

    Check the water supply valve under the sink or behind the fridge. Turn it off and then back on to ensure it's fully open.

    Inspect the water lines for any kinks or bends that could restrict water flow.

    [Description of water filter image: A diagram illustrates the water filter housing within a refrigerator, labeled 'LG Water Filter'.]

  9. 9. Check for Frost Buildup or Food Storage Issues

    Look for frost buildup or an overstuffed freezer that could block air circulation.

  10. 10. Door Hinge Connection Check

    Ensure the door hinge connections are secure. This can be checked by recording a video inside the fridge to see if the lights turn off when the door is closed.

  11. 11. Hard Reset

    If the icemaker did not reset successfully, unplug the refrigerator for 10 seconds or flip the breaker, then try resetting the icemaker again.

By following these steps, you should be able to diagnose and potentially resolve the no ice issue with your LG refrigerator. If the problem persists after completing these steps, service may be required.

Models: 1078 Freezer Icemaker, 1078, Freezer Icemaker, 1078 Icemaker

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