Plantronics BackBeat PRO 5100 True Wireless Earbuds

Contents

Controls overview

The earbuds feature touch sensors for various controls. The left earbud is the secondary earbud, and the right earbud is the primary earbud.

Left Earbud (Secondary)

• Volume Up: Tap to increase volume.
• Volume Down: Tap and hold to decrease volume.
• Power On: Click and hold for 2 seconds.
• Power Off: Click and hold for 4 seconds.

Right Earbud (Primary)

• Play/Pause Audio: Click 1 time.
• Next Track: Click 2 times.
• Previous Track: Click 3 times.
• Answer/End Call: Click 1 time.
• Use Siri/Google Now: Click and hold for 2 seconds.
• Power On: Click and hold for 2 seconds.
• Power Off: Click and hold for 4 seconds.

Note: Functionality varies by application and may not function with web-based apps.

Power and pair

Power on the case

Your charge case is shipped in a Deepsleep mode. To power it on, click and hold the charge case button for two seconds. The charge case LEDs will light up.

Pair first time

When you take the earbuds out of the case for the first time, pairing begins. The LED on the right earbud flashes red and white.

1. Activate Bluetooth® on your phone and search for new devices.
2. Select "PLT BBPRO5100" from the list.
3. Once the right earbud is paired, you will hear "pairing successful" and "phone connected." The earbud LED will stop flashing.
4. Select "Pair" or "OK" in the Bluetooth Pairing Request popup window to pair your left earbud. You will hear "pairing successful" when the left earbud is paired.

Note: You can connect your earbuds to only one device at a time.

Pair mode

With earbuds powered off, click and hold the right earbud until you hear "pairing." The LED flashes red and white. Then, click and hold the left earbud for 2 seconds until you hear "power on." Select "PLT BBPRO5100" in your phone's Bluetooth settings. The LED turns off and you hear "pairing successful" and "phone connected" when the right earbud is paired. Select "Pair" or "OK" in the Bluetooth Pairing Request popup window to pair the left earbud.

Charge

Your earbuds provide up to 6.5 hours of listening time, and the charge case provides up to 13 hours of additional listening time. Place the earbuds in the charge case to charge them. Charge the case by plugging it into a computer or USB charging device. For fastest charging, use a wall charger.

Note: If the charge case has no charge, charge it separately before charging the earbuds.

Quick charge

Charge your earbuds for 10 minutes for up to a full hour of listening time.

Check battery level

You can check your earbud battery level by listening to the voice prompt when you remove the earbuds from the case or by viewing the battery level in the BackBeat app. Download the app at plantronics.com/software.

You can check the charge case battery level by pressing the charge case button and viewing the LED inside the case. The LED indicates battery level: three green dots for high, two for medium, one for low, and one flashing red for critical.

Fit

Place the earbud in your ear and rotate it down and forward for an optimal fit and sound experience. Try the three included eartips to find the size that fits most comfortably and blocks external noise. You may prefer a different size eartip for each ear.

Replace eartips

1. REMOVE: Loosen the eartip from the earbud with your fingernail and remove it.
2. REPLACE: Place the eartip on the earbud microphone column and press into place for a secure fit. The eartip clicks when locked into place.

Left and right are indicated on the earbud and on the eartip.

Install the app

Get the most from your earbuds by downloading the free BackBeat app for iOS/Android. With the app, you can:

• Stream a playlist, use a stopwatch, and customize volume settings (My Tap).
• Change earbud language.
• Turn settings on/off.
• Switch earbud controls between the right and left earbuds.
• Find MyHeadset.
• View the user guide.

Download the app from the App Store or Google Play.

The Basics

Power on/off your earbuds

You can automatically or manually power the earbuds on and off.

• Automatic: Taking the earbuds out of the case powers them on. Putting them back in the case powers them off and starts charging.
• Manual: Click and hold an earbud button for 2 seconds to power it on. Click and hold for 4 seconds to power it off. Note: Turning off one earbud turns off both. To power on, power the earbuds on individually.

Power transfer

If your right earbud loses power, all functions and audio transfer to the left earbud.

Adjust the volume

The left earbud has a touch sensor. Tap the left earbud to increase volume, and tap and hold to decrease volume.

Play or pause audio

Click the right earbud to pause or resume streaming audio. With active sensors, removing one or both earbuds pauses audio, and putting them back on resumes audio.

Note: Functionality varies by application.

Track selection

Double-click the right earbud to skip to the next track, or triple-click to play the previous track.

Note: Functionality varies by application and may not function with web-based apps.

Make/Take/End Calls

• Answer or end a call: Click the right earbud.
• Answer a second call: Click the right earbud to end the current call, then click again to answer the new call.
• Mute/Unmute: Remove both earbuds to mute. Put on one or both earbuds to unmute.

Note: Requires active sensors.

Use Siri, Google Now

Your earbuds support Virtual Personal Assistants (VPA) like Siri and Google Now. Click and hold the right earbud for two seconds to use your device's VPA.

Use sensors

Smart sensors respond when you put on or take off your earbuds. Customize sensor settings in the BackBeat app. Default settings are described below:

Note: Functionality varies by application and may not function with web-based apps.

Mono mode

To use one earbud in mono mode, keep the other earbud in the charge case. Primary earbud controls and sensors are activated on the worn earbud.

Reconnect

With Bluetooth activated and in range, click your right earbud to reconnect to your phone.

More Features

DeepSleep mode

If your earbuds are powered on but out of range of your paired device, they conserve power by entering DeepSleep mode after 90 minutes. To exit DeepSleep mode, power on each earbud.

Connect new earbud

If you lose an earbud and order a replacement, follow these steps to connect your new earbud to your existing one:

1. Delete "PLT BBPRO5100" and "PLT BBPRO5100_L" from your phone's Bluetooth device list.
2. Click and hold each earbud for 2 seconds to power on.
3. Tap the left earbud 3 times very quickly within 1 second to connect. The LED flashes red and white. Repeat on the right earbud. When successfully connected, both earbuds flash white 3 times.
4. After connecting, your earbuds will automatically go into pair mode. Your right earbud flashes red and white. To pair to your phone, select "PLT BBPRO5100" in your phone's Bluetooth settings. The LEDs turn off, and you hear "pairing successful" when the right earbud is paired.
5. Select "Pair" or "OK" in your phone's Bluetooth Pairing Request popup window to pair the left earbud. You will hear "pairing successful" when the left earbud is paired.

Switch controls

Your right earbud is the primary earbud by default, handling the phone/audio device connection and controls. The left earbud automatically connects to the right.

If you prefer to have your main earbud controls on your left side, use the "Switch Primary Earbud" feature in the BackBeat app. This moves the Bluetooth connection, primary controls, and volume/My Tap controls to the left earbud.

Troubleshoot

I can't pair my new earbuds to my phone.

• Ensure you power on the charge case before first use.
• The first time you take your earbuds out of the charge case, pairing begins automatically.
• If earbuds do not automatically pair, pair manually.

I want to pair to another phone or pair again to the same phone.

See Pair mode. Note: You can connect your earbuds to only one device at a time.

I can't hear anything in one or both earbuds.

• Check earbud volume level.
• Power off and on to reset your earbuds.
• Ensure earbuds are powered on and paired to your phone.

I can't connect to my paired device or get error messages when I try to connect.

• Reconnect earbuds to your paired device by clicking the right earbud.
• Ensure earbuds are powered on and paired to your phone.
• Ensure earbud firmware is up-to-date in the BackBeat app. Download the app at plantronics.com/software.
• Delete earbud device listings (PLT BBPRO5100, PLT BBPRO5100_L) in your phone's Bluetooth menu and pair again.

The earbud sensors are not working as expected.

• Understand your earbud sensors.
• Power off and on to reset your earbuds.
• To use one earbud in mono mode, keep the other earbud in the charge case.
• Modify earbud sensor settings in the BackBeat app.

Tip: For best audio performance during exercise, turn off sensors in the BackBeat app.

A call is not automatically answered when I put on both of my earbuds.

See Use sensors.

Mute/unmute is not working when I take off/put on my earbuds during a call.

See Use sensors.

During a call, mute unexpectedly turns on.

See Use sensors.

How do I connect a replacement earbud to my existing earbud and then pair to my phone?

See Connect new earbud.

Support

For additional help and support, visit plantronics.com/support.

Contact Information:

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States

Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands

©2019 Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All other trademarks are the property of their respective owners.

Document Number: 215632-06 (08.19)