Overview
This document provides an overview of the Anker USB-C Hub, detailing its port specifications, usage instructions, and troubleshooting guidance.
The hub is shown with six numbered connection points. Port 1 is an integrated 21cm USB-C cable. Port 2 is a USB-C PD-IN port for charging. Port 3 is a slot for SD/microSD cards. Port 4 is an HDMI port. Port 5 is a USB-C data port. Port 6 consists of two USB 3.0 ports.
Port Specifications
| No. | Port Type | Description |
|---|---|---|
| 1 | Integrated USB-C Cable | 21cm |
| 2 | USB-C PD-IN Port | Connect to a 100W Power Delivery charger (not included) for pass-through charging, providing up to 85W for a laptop. Note: - The USB-C PD-IN port is exclusively for charging and does not support data transfer or video output for devices like external hard drives, headphones, speakers, or monitors. - The USB-C PD port supports charging up to 85W for your laptop, plus an additional 15W to power the hub. For optimal 85W charging, a 100W PD charger and cable (not included) are necessary. |
| 3 | SD/microSD Card Slot | Insert an SD or microSD card. Note: Supports a maximum transfer rate of 104 MB/s and a storage capacity of up to 2TB. |
| 4 | HDMI Port | Supports resolutions up to 4K@30Hz. |
| 5 | USB-C Data Port | Provides fast data transfer at speeds up to 5Gbps. Note: This USB-C port is solely for data transfer and does not support charging or media display. |
| 6 | USB 3.0 Port (x2) | Provides fast data transfer at speeds up to 5Gbps. |
Hub Specifications
| Data Transfer Speed | 5Gbps |
| Supported Systems | Windows 10 / 8 / 7 / Vista / XP, Mac OS X 10.2 (and later), Linux |
| Supported Host Devices | Windows and MacBook computers compatible with USB-C with DP Alternate Mode and Power Delivery, as well as USB4 and Thunderbolt 3/4/5 ports. |
How to Use Your Hub
1. Connect to Your Laptop
Connect to your laptop's USB-C port. Ensure the USB-C port supports Power Delivery (for charging) and DP Alternate Mode (for HDMI output).
Diagram illustration: The Anker hub is shown connected via USB-C to a laptop, with a lightning bolt symbol indicating power/data transfer.
2. Charge Your Laptop via the Hub (If Necessary)
To charge your laptop via this hub, connect a PD wall charger (not included) to the USB-C PD-IN port using a USB-C cable (not included). Since the hub consumes 15W for its own operation, it is recommended to use a PD charger that provides at least 15W more than your laptop's original charger.
Diagram illustration: A wall outlet, a PD charger plugged into the outlet, and a USB-C cable connecting the charger to the hub's PD-IN port.
3. Connect Peripherals
Connect your external devices such as monitors (via HDMI), SD cards, or USB accessories.
Diagram illustration: The hub is shown with connection points for HDMI, SD card, and USB devices.
Troubleshooting
Problem with Video Output
Please try these troubleshooting steps:
- Confirm if your laptop's USB-C port supports DP Alternate Mode (video output). Consult your laptop's user manual, contact the seller, or visit the manufacturer's website to verify.
- Update your laptop's graphics driver to see if it resolves the issue.
- Test the device with another laptop that has a USB-C port supporting DP Alt Mode.
- Try using a different HDMI cable or monitor, and reduce the resolution or refresh rate to see if it resolves the problem.
- Disconnect the hub from your laptop and unplug all connected devices for at least 5 minutes. Restart your laptop and reconnect the hub to see if it resolves the problem.
Problem with General Operation
Please try these troubleshooting steps:
- Disconnect the hub from your laptop and all connected peripherals for at least 5 minutes. Restart your laptop and reconnect the hub to see if it resolves the problem.
- Test the device with another laptop to see if the problem persists.
- Verify that the peripherals function normally without the hub.
- Try using a different USB peripheral to check if it functions correctly in the ports.
Charging Problem
The USB-C PD port of this hub supports charging up to 85W when connected to a 100W PD charger and a USB-C to USB-C cable, as the hub itself requires 15W for operation. If you use a 30W charger, the hub consumes 15W, leaving insufficient power to charge your laptop.
Additionally, this USB-C hub does not support Samsung's PPS (Programmable Power Supply) fast charging protocol. Consequently, Samsung devices connected to this hub will charge at standard speeds, which is normal when using non-PPS compatible accessories with Samsung devices requiring this specific technology.
Troubleshooting Steps (Charging)
Please try these troubleshooting steps:
- Verify the output of the wall charger connected to the hub's USB-C PD input port.
- Check if your laptop charges directly from the charger without using the hub.
- Try using the hub with another wall charger and a USB-C to USB-C cable, both supporting 100W PD charging, to determine if the problem persists.
- Test the hub with another laptop to verify if the charging issue is specific to a single device.
- Disconnect the hub from your laptop and all connected peripherals for at least 5 minutes. Restart your laptop and reconnect the hub to see if it resolves the problem.
Problem with SD/microSD Card
Please try these troubleshooting steps:
- Disconnect the hub from your laptop and all connected peripherals for at least 5 minutes. Restart your laptop and reconnect the hub to see if it resolves the problem.
- Check if the SD card has a write-protect switch enabled; if so, disable it by sliding the switch to the unlocked position.
- Test with another device or another SD card.
- Ensure the card is fully inserted.
Frequently Asked Questions
Q1: Is this hub compatible with all laptops? How can I ensure my laptop is compatible with this hub?
This hub is compatible with laptops equipped with a USB-C port that supports Thunderbolt 4, USB4, DisplayPort Alternate Mode, and Power Delivery. To check the capabilities of your laptop's USB-C port, consult the user manual or contact the manufacturer. If your USB-C port does not support DisplayPort Alternate Mode, you will not receive video output. If it does not support Power Delivery, the hub will function for video and data but will not charge your laptop.
Q2: Why is the hub warm?
It is normal for the hub to be warm when charging or transferring data at high speeds. This heat is within the hub's operational limits. To prevent excessive heat, do not place objects on the hub or cover it.
Q3: Do I need to install drivers to use this hub?
No, this hub is plug-and-play. No software or driver installation is required.
Q4: Do I need to use a 100W PD wall charger to charge my laptop via this hub?
The required power adapter depends on your laptop's charging needs. The hub supports a maximum input of 100W and consumes 15W for its operation, leaving the rest of the power available to charge your laptop. For optimal charging:
- A laptop requiring 85W should use a 100W PD charger and a 100W cable (15W for the hub + 85W for the laptop).
- A laptop requiring 65W should use an 80W PD charger and an 80W cable (15W for the hub + 65W for the laptop).
Ensure that the charger and cable meet the power specifications for efficient charging.
Serial Number Location
The serial number (SN) is located on the back of the hub.
