SOUNDPEATS A7 Pro Bluetooth Headphones FAQ

How to pair A7 Pro?

For the first time to enter pairing mode:

1. First, press and hold the multi-function button on the side of the headset for a second to enter the power-on state. The blue light is on for 1s, indicating the headset is successfully turned on.
2. When the indicator light of the headset flashes red and blue alternately, the headset enters pairing mode.
3. Turn on the Bluetooth on your device, then select SOUNDPEATS A7 Pro from the Bluetooth list to complete the pairing.

Enter pairing mode manually:

At power-on or standby state, press and hold the volume +/- buttons on the side of the headset simultaneously for 3 seconds until the indicator light flashes red and blue alternately to enter pairing mode manually.

Note: The headset can only be discovered by a device to establish a connection when it is in pairing mode.

Two ways to use (Multi-device pairing)

SOUNDPEATS A7 Pro can be paired with two devices simultaneously. When the headset is paired with device A, turn off the Bluetooth on device A. Repeat the pairing operation to connect the headset with device B. After a successful connection, turn on the Bluetooth of device A to complete the pairing.

Note: When connecting two devices, you can only play music from one at a time. To play music from the other device, you need to pause or turn off the music from the previous device. The same applies to calls.

How to reset A7 Pro?

(Try the following steps if you fail to establish a connection between the headset and device.)

Ensure the headset is fully charged. Insert the charging cable to reset the headset.

Why is the Bluetooth connection unstable sometimes?

Reasons and Workarounds:

• Case 1: Using the headset close to Wi-Fi routers, microwave ovens, refrigerators, or personal computers. These devices emit radio waves that can affect the headset.
• Workaround: Please use the headset away from Wi-Fi routers, microwave ovens, refrigerators, etc., to avoid radio wave interference.

• Case 2: Using the Bluetooth device in a pocket (chest or pants) or a bag while listening to audio. If the headset is diagonal to the Bluetooth device, it will affect the Bluetooth signal. The human body is a significant source of signal blocking.
• Workaround: When putting the Bluetooth device in a pocket or bag, move it to a place where there are no obstacles (like the human body) between the device and the headset for better Bluetooth communication.

• Case 3: Using the headset close to other Bluetooth devices. The headset may be affected by radio waves from multiple devices.
• Workaround: Turn off the Bluetooth function of other Bluetooth devices.

• Case 4: Using the device away from the headset, such as in a different room. Bluetooth communication weakens with distance.
• Workaround: Keep the Bluetooth headset as close to the Bluetooth player as possible.

• Case 5: When many applications are running simultaneously while using the Bluetooth function.
• Workaround: Quit unused applications on the device to reduce the load.

What can I do if the headset stopped connecting to my device?

1. Clear the pairing record between the headset and all previous devices.
2. Try clearing some Bluetooth listings on your device and restart the device.
3. Ensure the headset is fully charged, insert the charging cable to reset the headset. Then, open the Bluetooth on your device to connect.

What is the scenario when the headset is in reconnect mode?

1. After the headset has been connected to the device once, turn on the headset, and it will enter reconnect mode.
2. The headset is disconnected from the device within a certain Bluetooth range, and it will enter reconnect mode for 3 minutes.

What is the pairing password?

If you are prompted to enter a password when connecting your device to the headset, try entering 0000, 8888, 1111, or 1234.

Why does the volume of the headset reduce after using it for a period of time?

This may be caused by the sound hole being blocked by foreign objects. Please try to gently clean the screen with a little alcohol to avoid dust or secretions blocking it.

How does a three-way call work?

1. When there is an incoming call during an ongoing call, short press the MFB (Multi-Function Button) to answer the new call and hang up the current call.
2. When there is an incoming call during an ongoing call, double-click the MFB to answer the new call and keep the current call.
3. When there is an incoming call during an ongoing call, you can press and hold the MFB for 2 seconds to keep the current call and reject the new call.
4. During a three-way call, double-click the MFB to switch between the current call and the new call.

What does the charging LED indicate while the headset is charging?

When the battery voltage of the headset is lower than 3.3V, it enters a low power state. The red indicator light flashes once every 5 minutes, indicating the headset needs charging. Use the Type-C charging cable to charge; the charging time is about 2 hours.

Note: The red indicator light is always on when charging and turns off when the headset is fully charged.

What conditions does the headset charging device need to meet?

The charging device needs to meet DC voltage 5V and current 1A or more. Examples include car chargers, travel chargers, and computer USB ports.

Under what circumstances will the headset automatically switch off?

1. When the battery voltage of the headset is lower than 3.1V.
2. When the headset fails to reconnect for 3 minutes after being out of Bluetooth range.

What should I do if the problem about the headset is not mentioned in this FAQ?

If your problem is not addressed in this FAQ, please contact the Customer Service Team for a solution. If the problem cannot be solved, SOUNDPEATS will arrange for a replacement or refund. SOUNDPEATS provides a 12-month warranty for every product. Your satisfaction is important.